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Cookie Policy

What is a cookie?

A cookie is a small file made up of letters and numbers that is downloaded onto a device when a person visits a website. These cookies are used to improve your experience, for example we will use the information to:

  • Measure how many people use our website to keep it running quickly and efficiently
  • Analyse how people use the site so we can make sure we provide the best possible service for our customers

Cookies cannot be used to:

  • Extract information from your device

Types of cookies

There are a number of different types of cookies; session cookies, persistent cookies, first party cookies and third party cookies.

Session cookies: These cookies link your actions on a website to our data system and are used for a number of reasons such as remembering what you've put into your shopping basket while browsing the site. The session cookies expire as soon as the browser is closed so no information is stored permanently.

Persistent cookies: These cookies remember your preferences or actions across a website and help us to provide you with information that is relevant to you in the future. The information collected can be used to track actions across multiple browser sessions and may be used to make advertising more relevant to you.

First party cookies: These cookies are set and handled directly by HiQ Online, they cannot be accessed or read by any other website.

Third party cookies: These are cookies that we have given a separate website permission to use on HiQ Online, these allow the separate website to record certain actions you take on HiQ Online.

We further differentiate cookies by whether they are essential, required or optional.

Essential: Essential cookies are required for the site to function. These cannot be disabled, as they would seriously compromise the site's performance. For example, a session cookie that keeps a note of whether you are logged in is essential.

Required: Required cookies are different from essential cookies because the site would still function if they were removed. We class our analytics cookies as required because they allow us to use anonymous traffic data to improve how the site functions.

Optional cookies. These cookies are used to enable functions that are not essential, and not required. For example, cookies used to track "likes" and tweets are considered optional. You can choose not to accept optional cookies by clicking the "Do not accept cookies" button in the Optional Cookies Preferences below.

What cookies does HiQ Online use?

Functional

HiQ Online uses a cookie that both controls whether you see the cookie notification widget and controls what level of cookie functionality has been enabled.

The name of this Functional cookie is:

  • cookie-policy

HiQ Online uses a cookie that is automatically set by our server to assign you a unique visitor ID, this collects no personal information and provides all session based functionality on the site.

The name of this Functional cookie is:

  • HIQSESSID

This cookie is essential.

HiQ Online also sets a stand alone cookie to determine whether you want our footer open or closed.

The name of this Functional cookie is:

  • hiq_footer

Analytical

Analytical cookies are used to measure site performance such as number of visitors, number of purchases and number of errors.

Specifically we use these to:

  • Gather anonymous statistics on how our website is used
  • Help us to identify any errors that may occur

We do not use these to:

  • Advertise products or services to you

The names of these analytical cookies are:

  • __utma
  • __utmb
  • __utmc
  • __utmz

How to control cookies

Altering your cookie settings is a relatively simple task however, the process does differ between browsers. Here's how to access your cookie settings in the most popular browsers.

Google Chrome:

  1. Click on the Tools menu and select Options.
  2. Click the Under the Bonnet tab and look for the Privacy section.
  3. Choose the Cookie settings tab.
  4. From here you can change your settings as you see fit.

Internet Explorer 8 & 9:

  1. Choose Tools and then Internet Options.
  2. Click the Privacy tab.
  3. From here you can change your settings as you see fit.

(For specialised cookie settings, click on Advanced, click the Override cookies handling button and change your settings)

Internet Explorer 7:

  1. Choose Tools and then Internet Options.
  2. Click the Privacy tab.
  3. From here you can change your settings as you see fit.

(For specialised cookie settings, click on Advanced, click the Override cookies handling button and change your settings)

Mozilla Firefox:

  1. Click on Tools and then Options.
  2. Select Privacy.
  3. Select Cookies.
  4. From here you can change your settings as you see fit.

Opera:

  1. Go to Tools in main menu.
  2. Go to Preferences at the bottom of the File menu (or press Alt+P to access them directly).
  3. Click Privacy.
  4. From here you can change your settings as you see fit.

Safari:

  1. Choose Preferences from the Safari menu.
  2. Select the Security icon.
  3. Cookie settings will appear in the window.
  4. From here you can change your settings as you see fit.

How to delete cookies

Deleting your cookie settings is also relatively easy but the process does differ between browsers. Here's how to delete cookies in the most popular browsers.

Google Chrome:

  1. Click on the Tools menu and select Options.
  2. Click the Under the Bonnet tab and look for the Privacy section.
  3. Click Clear browsing data.
  4. Select Delete cookies and other site data to delete all cookies from the list.
  5. Select Clear browsing history to delete traces of which websites you've visited.
  6. Select Clear download history to delete records of which files and programs you've downloaded.
  7. Select Empty the cache to delete cached websites.

Internet Explorer 9:

  1. Choose Tools and then Safety.
  2. Click Delete browsing history.
  3. Tick the Cookies box and click Delete.

Internet Explorer 8:

  1. Choose Safety on the command bar.
  2. Click Delete browsing history.
  3. Tick the Cookies box and click Delete.

Internet Explorer 7:

  1. Choose Tools and then Options.
  2. Click the General tab and look for the Browsing History section.
  3. Click Delete and then click Delete Cookies.

Mozilla Firefox:

  1. Click on Tools and then Options.
  2. Select Privacy.
  3. Select Show Cookies.
  4. To remove a single cookie highlight it and click Remove cookies.
  5. To remove all cookies click Remove all cookies.

Opera:

  1. Go to Tools in main menu.
  2. Click Delete private data.

Safari:

  1. Choose Preferences from the Safari menu.
  2. Select the Security icon.
  3. Click Show cookies.
  4. Select the cookies that you want to delete.
  5. Click Delete.