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General

You've got questions? We've got answers! Check out the most common things we're asked below and see if yours is here.

Where is my nearest HiQ?

We have over 100 centres nationwide so there’s bound to be one near you. Find your closest by popping in your postcode or nearest city here.

How do I contact you?

If you want to talk to our lovely customer service team give 0800 0214 500 a call. If you’d rather chat to someone at your local centre you’ll find all their details on their centre page – search for them here.

What are your opening hours?

Our centres have different opening hours. To find the hours of your local centre search for their page here – you’ll find their opening times listed on the right hand side.

How do I provide feedback about my HiQ experience?

We love hearing your feedback – that’s why when you review our centres you could win £100 Love2shop vouchers. Let us know how your HiQ centre did by visiting their reviews page. We’ll help you find it here.

What do I do if I’m not happy with my order?

We’re sorry that you’re not completely chuffed with your order. The best people to talk to are the staff at your HiQ centre – they’ll be more than happy to help. You’ll find their details on their centre page. Search for it here.

Can't find what you're looking for?

We're sorry about that – it looks like you've got a question we aren't frequently asked. No need to worry though, one of our lovely customer service people will be happy to answer it for you.

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