You've got questions? We've got answers! Check out the most common things we're asked about ordering below and see if yours is here.
Click Fit Go is simply our snappy name for our online booking system. It makes picking the right tyre and time for you so simple. Why not give Click Fit Go a spin and see what you think?
We’re proud to stock a huge range of tyres so we’re sorry you’re finding it tricky to get the ones you want. We’d recommend giving the centre a call to double check – they might have them, or be able to get them for you. Find their details by searching for them here.
Fear not, we can help you figure this out – use our vehicle reg search to look it up here.
We’ll send it to the HiQ you chose and send you a message to let you know it’s all confirmed. Then the centre will contact you to let you know your order is ready.
We don’t charge anyone until their tyres are fitted and we know they’re happy – that includes you.
What credit transaction? You never pay online at hiqonline.co.uk, only in store after we know you’re happy.
Yes, fitting is always included in our prices.
Yes, VAT is always included in the total price shown online.
Changed your mind? No problem. Give your HiQ centre a call and they can sort this out for you. Find their details by searching for them here.
Don’t need your order now? No problem. Give your HiQ centre a call and they can sort this out for you. Find their details by searching for them here.
You only pay for your tyres in store once you are completely happy, so refunds aren’t normally necessary. If you’d like to talk to someone call our customer services team on 0800 0214 500.
We’re sorry about that - please give your HiQ centre a call to confirm they’ve received your order. Find their details by searching for them here.
Keeping your tyres at tip top pressure is important for safety and performance, so we offer handy reminders via text or email to, well, remind you. Interested? Sign up for yours here.
Can't find what you're looking for?
We're sorry about that – it looks like you've got a question we aren't frequently asked. No need to worry though, one of our lovely customer service people will be happy to answer it for you.Get in touch