What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Paul Carter posted this review on

Paul Carter gave HiQ Burgess Hill 5/5

Daughter's car wouldn't start this morning, after jump start contacted Hi Q. Car seen straight away, old battery checked and condemned (it was 10 years old!), new battery fitted with no fuss and good price. Great team - many thanks..

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Luke Gainer posted this review on

Luke Gainer gave HiQ Burgess Hill 5/5

Once again Mark and the team at Burgess hill have provided excellent service and looked after my Fiat Bravo for another year running. Never have any issues with these guys they are very honest and helpfull

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Tom Baxter posted this review on

Tom Baxter gave HiQ Burgess Hill 5/5

Hi-Q Burgess Hill have restored my faith in humanity! They spent time and effort to knock a wheel rim out to 'save' one of my tyres and only charge me for one, rather than simply charge me for two. Good guys.

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jackie dykes posted this review on

jackie dykes gave HiQ Burgess Hill 5/5

Friendly and excellent service. I shall certainly have my car serviced here in future, I knew they were good have been going for years for tyres - always get knowledgeable and excellent service. Thanks.

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Jennifer Lupton posted this review on

Jennifer Lupton gave HiQ Burgess Hill 4/5

Excellent service, friendly staff and very reasonable prices. Always willing to oblige. Mark and the team make sure you get the best possible customer service. Wouldn't go anywhere else. Always recommend to people who are looking for a good honest garage. First class.

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James Green posted this review on

James Green gave HiQ Burgess Hill 5/5

Recently had my Toyota Verso looked at & Kia Rio 2 serviced. Like the good honest service received. Have used a few garages in BH, found this to be bar far the best one.Won't do something that 'might' need doing down the line.

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Jimmy E posted this review on

Jimmy E gave HiQ Burgess Hill 5/5

Top guys, very helpful. They were able to fix my puncture quickly. My car is coming up for it's MOT soon, will be booking it in here! Going to be recommending them defiantly. Thanks

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Paul Whittock posted this review on

Paul Whittock gave HiQ Burgess Hill 5/5

Generally, I DO USE HiQ for tyres and the occasional service. However, I required a cam belt, service and MOT and decided NOT to go to HiQ as a courtesy was available at an alternative service centre. After a rather expensive outlay which included new front lower suspension arms and front tyres, imagine my surprise that after 7,000 miles both tyres were badly worn. There was a problem, as I would normally achieve 12,000 miles on the front tyres. So managed to pluck up enough courage to visit my local HiQ where, despite my obvious mistake in going elsewhere I was warmly greeted by Mark and the Team at BURGESS HILL. The short term fix (as I had turned up at 08:15) was to replace the tyres and return later when the bays were available. No issue considering I had driven 7,000 miles mainly on motorways with the problem. So sure enough I returned and with a bit of juggling they managed to get my VW Touran to the ramp for a closer inspection. A visual check identified nothing obvious but alignment was the next item to check. It was discovered that this was significantly out and a concern over whether the alignment had been adjusted by others at the time the lower suspension arms were replaced. After a liberal use of penetrating oil and a lot of muscle the alignment was adjusted. A test drive was offered and off went my car. On return the fitter was pleased with the adjustment and the handling. Wow, and what a difference in the handling plus fuel economy near 50mpg over the next 600 miles, compared to 42mpg over the previous 7,000 miles costing me probably an extra £125, the equivalent to two Sava tyres fitted! So it’s a big thank you to Mark and the Team. These guys are welcoming, courteous and always willing to help and advice and all at price that’s right

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David Tarlling posted this review on

David Tarlling gave HiQ Burgess Hill 5/5

Great service as always. My daughters also take their cars to HiQ and we are all treated with great care and honesty. Highly recommend.

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Amy Owen posted this review on

Amy Owen gave HiQ Burgess Hill 5/5

Cannot recommend them highly enough. I managed to get my car booked in the next day after calling them. Staff were very friendly and honest. This was my first time using them but I would definitely go there again.

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Brian Wiseman posted this review on

Brian Wiseman gave HiQ Burgess Hill 5/5

Been using them for years. Reliable, extremely helpful and decent prices!

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Paul Carter posted this review on

Paul Carter gave HiQ Burgess Hill 5/5

The staff here are unfailingly professional, courteous and friendly, and happy to give impartial advice. As well as fully servicing my car today, two members of my family have recently had punctures repaired speedily and for a fair price. Highly recommended. 

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Andrew Smith posted this review on

Andrew Smith gave HiQ Burgess Hill 5/5

After being unfortunate to suffer 3 punctures in 3 weeks I cannot recommend these guys enough. Each time they have tried to fit me in asap and have happily repaired the tyres instead of other garages that try to sell you a new tyre/tyres. They know what they're doing and don't charge rip-off prices. Would recommend to anyone.

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Emma baker posted this review on

Emma baker gave HiQ Burgess Hill 5/5

I had a puncture, there were so many cars waiting but the manager realised I was totally stressed and had my toddler in my car. They saw to my car within 5 minutes and repaired the puncture all within 20 minutes. They didn't rip me off and I left happy unlike the crying girl that had arrived there. Fantastic place

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Mark replied on

Hi Emma, Could you please pop into the garage.  I have some very good news for you following your kind review. Many thanks Mark

Rob Evans posted this review on

Rob Evans gave HiQ Burgess Hill 5/5

If garages were inspected by Ofsted, this one would be graded outstanding

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Lucinda posted this review on

Lucinda gave HiQ Burgess Hill 5/5

Amazing service. Rang in a panic at 5:30pm as my exhaust had fallen off. They told me to bring my car and and ordered the part there and then. I explained that I had a uni exam next day and would it be possible to get the car fixed by the next morning. They rang next day at 8:40am to tell me my car was ready. Really friendly service. Quick and reassuring. Very good price. Really happy customer and I will definitely be using them again and singing their praises for a long time. 

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Mr tibbs posted this review on

Mr tibbs gave HiQ Burgess Hill 1/5

After having an overpriced puncture repair carried out at hi q burgess hill I arrived home to find only 3 of 5 wheel bolts left on my wheel which was finger tight,y locking wheel bolt along with an ordinary missing, also the key/nut for locking wheel bolt/nut not in car. Took vehicle back to them but was confronted with a rude manner and no responsibility was taken by hi q, I find this a disgrace, highly poor and dangerous service. I shall not be back and will be bad mouthing hi q as much as possible.

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Mark replied on

Mr Tibbs Could you please contact me to discuss your review on the HiQ website.  My name is Mark and I manage the Burgess Hill depot.   My direct e-mail address is sales@jwandm.co.uk or our telephone number is 01444 242688.   Unfortunately I can’t see any computer record here of your visit and having spoken to my staff no one recollects such an incident.   Clearly if you were given such poor service at my depot I need to address the problem. I look forward to your call or email and would much appreciate your help in this matter. Regards Mark

Carol Levett posted this review on

Carol Levett gave HiQ Burgess Hill 5/5

Very happy with the service from the staff in this garage. Friendly, helpful. Have used this garage a lot over the years and would recommend to others.

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Matt Townsend posted this review on

Matt Townsend gave HiQ Burgess Hill 5/5

We have used HiQ in Burgess Hill for a number of years for new tyres and tyre repairs. The staff are always friendly and helpful and always seem to be able to find a good price on tyres.

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Gary Baird posted this review on

Gary Baird gave HiQ Burgess Hill 5/5

I wanted my exhaust checking out and after various quotations from other garages ranging from £180-£380 for uneccessary work. HiQ gave me an honest informed opinion that no work was neccessary and that the exhaust would get through the MOT, which it did. Honesty gets more business, thank HiQ keep up the good work.

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Heasman posted this review on

Heasman gave HiQ Burgess Hill 5/5

Helpful and quick service good and good price 

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Steve Watson posted this review on

Steve Watson gave HiQ Burgess Hill 4/5

I took the car in for the tracking, and after having it checked was told it was spot on. The mechanic then checked the rear tyres and found one with a flat spot and a lump on it that I hadn't seen. He was honest enough to tell me he wasn't sure if a new tyre would solve my handling issue, but as it (and the other rear tyre) had only 3mm of tread left, I bought 2 new tyres a bit earlier than I had planned to. Today on a long run I found the car to be handling properly again, so I am very happy! I always take my car in for tyres/alignment etc and will continue to do so. Would definitely recommend to others.

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tim hinton posted this review on

tim hinton gave HiQ Burgess Hill 5/5

Very efficient service, and good value. Recommended.

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Grant posted this review on

Grant gave HiQ Burgess Hill 4/5

I went in for a tyre repair as it was the cheapest place I could find. unfortunately my tyre was completely ruined so I had to get another one. all of this was explained and the mechanic even showed me why I needed a new one, all costs were quoted before the work so there were no surprise costs. Great service its just what I want!

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David Pattenden posted this review on

David Pattenden gave HiQ Burgess Hill 5/5

Needing a puncture fixed ,First port of call in Burgess Hill alway Hi Q,But today they looked really bust,thought they would no have time for me,How wrong I was ,After moving a few cars around I was seen to straight away and was in and out within 20 mins ,Many thanks to you all ,fantastic service

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Mike Millar posted this review on

Mike Millar gave HiQ Burgess Hill 5/5

Just bought a usede 2006 Honda Accord. 17 inch Tyres were mostly near the end of their life, it pulled left and steering was very twitchy with a mind of it's own, deflected by any road irregularity, and quite a lot of road noise.  Peter Dainty recommended two new front tyres and full tracking check/adjust - rear adjustes might be siezed. The existing tyres were a high performance brand often fitted to TVR, Aston etc - good grip but wear rapidly and high dB noise rating. As we do a low annual mileage he recommended a medium price tyre with a much lower noise rating and at a very good offer price. He rang an hour later and said they had done the tyres and road tested it and he found the steering very twitchy as well, but found a distorted rear tyre sidewall and advised fitting new rears as well - they were pretty worn anyway so not a real surprise. Couldn't adjust rear tracking as adjusters were siezed but had put penetrating oil on them, rear tracking not badly out anyway. On collection the handling was transformed! Drives like I would expect now - stable and hands off straight. Well done Peter and HiQ. Excellent knowledgeable and courteos service, no pressure to incur unnecessary expense. Very good value.

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Jenny posted this review on

Jenny gave HiQ Burgess Hill 5/5

I have used HiQ Burgess Hill for many years for a variety of different makes of car from a 2CV to a Mercedes van. Staff are knowledgeable and very helpful and prices are reasonable. Have and will always recommend to friends and family

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Steve posted this review on

Steve gave HiQ Burgess Hill 5/5

I ALWAYS tell friends, family and acquaintances to go to HIQ at Burgess Hill. I've been going there for approximately six years and they have always done a first rate job. Also they are HONEST, giving reliable feedback (on things such as whether tyres need changing or not), so you never feel you're paying for work that doesn't need doing. All in all I could not recommend them highly enough.

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Ben Ahearn posted this review on

Ben Ahearn gave HiQ Burgess Hill 5/5

In the last Four years that i've been using HI Q services I have always found the staff to be helpful and accommodating. Their work is always done to a high standard and I am always informed of any extra work needed outside of the original quote. I would recommended their services to everyone.

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