What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Kate Thompson posted this review on

Kate Thompson gave HiQ Burton 5/5

My car has been into HIQ a couple of times now, for two new tires and a coil spring replacement. The service has been excellent, the prices most reasonable and the staff extremely helpful. I would recommend this garage to anyone who is looking for a high standard of service, along with accommodating and friendly staff. I would not go anywhere else now. Thank you.

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Jonah Fox posted this review on

Jonah Fox gave HiQ Burton 5/5

I have been completely my to HIQ burton for years and have always had Pleseant experiences. I visited recently and I must say i was very very pleased with the service I brought my car in for a light on my dashboard. It felt like by the time I sat down the car was fixed the three lads there were very helpful and polite I even got a free coffee whilst I was there.

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Sarah Figuerola posted this review on

Sarah Figuerola gave HiQ Burton 5/5

Steve Watson at HiQ Burton was recommended to me by a mechanic I have used in the past. The service I received was second to none, my leaking tyre(s) were addressed and I was kept fully informed of why they had leaked and the options available to me. Remedial action was taken immediately and I was back 'on the road' in a very short time. Steve was polite yet friendly in his manner both to me and other customers I heard him talking to on the telephone.

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Kerry Iliff posted this review on

Kerry Iliff gave HiQ Burton 5/5

First time at HiQ and I was pleased with the service. I got the other places I have visited didn't want to give you the time of day. So I was well happy made you feel welcome and I am very pleased with my new tyres. I will be back when I need the other tyres doing and will pass on to friends and family. So thank you very much

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L Cramp posted this review on

L Cramp gave HiQ Burton 5/5

I had used HiQ before but not for several years. When I had battery problem they were my first thought. When I rang I was met with great customer service and a clear time slot when I might be helped. Paul was friendly, honest and very personable which helped put me at ease. Paul tested my battery and booked me in for a service the following week. I found the customer service at HiQ considerably better than the local Ford garage who were frosty and unhelpful. When I brought the car for its service all the staff were friendly and efficient. I was given a nice new courtesy car for the day. I was updated at lunchtime about how it had gone and given help with deciding how to proceed. The whole service was excellent. I can't recommend Paul, Craig and the team more highly.

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mark wort posted this review on

mark wort gave HiQ Burton 5/5

Everytime i find myself in difficulty with my motor I turn to Paul and his team and he always sorts out my problem with the minimum fuss and maximum help. My car had a strut loose which i discovered when joe said have you seen your car? I WAS SHOCKED to discover the damage. I had an important mtg to attend so Paul let me use the courtesy car while Joe did a great repair in just a day. I CANNOT RECOMMEND PAULS TEAM ENOUGH! If you want a great solid repair and not be ripped off or charged unnecessarily Pauls team are the ones to trust! I was told my steering needed doing by a major chain and this was wrong. Thank heavens for HiQ!!

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Anwar Sultan posted this review on

Anwar Sultan gave HiQ Burton 5/5

I recently visited HiQ in Burton for my car's MOT and service. Was informed of a few things that needed doing to the car, which would benefit me in the long run. Was extremely happy with the honesty of the staff, and the quality of work carried out on the car. Car is in great working condition. I would definitely recommend HiQ to all!

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Nicole Evison posted this review on

Nicole Evison gave HiQ Burton 5/5

The staff here are absolute stars! Best garage in Burton!! 5* from me.

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Lesley Grewer posted this review on

Lesley Grewer gave HiQ Burton 5/5

This is the second time I have used this centre. Both times I have received friendly, professional same day service from Paul and his team and at a fraction of the cost of the garage I had previously regularly used. I will certainly use them again.

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Mohammad Hussain posted this review on

Mohammad Hussain gave HiQ Burton 5/5

I have used Hiq for a number of years now. Paul and the rest of the teams expertise is second to none. I cannot recommend these guys enough.

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Sam Strange posted this review on

Sam Strange gave HiQ Burton 5/5

Paul and his team are without exception friendly and knowledgeable. I have always received excellent customer service and I wouldn't hesitate to recommend HiQ Burton to everyone I know.

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Ansa Sultan posted this review on

Ansa Sultan gave HiQ Burton 5/5

I have always used HIQ ever since I brought my car, and they always offer a great service. The staff arealways polite and friendly. I recently had MOT done on my car and they rang to tell me the problem. A great service by them as always highly recommended.

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Darren Lockley posted this review on

Darren Lockley gave HiQ Burton 5/5

Was given some excellent support and advice with regards to an issue with alloys and tyres for my car. Paul and his team had time to help me make sure I obtained the right fitments and sizes fro my car. Their expertise was very reassuring and their service when they completed the work on my vehicle was second to none. I felt they valued my custom and actually had time for me which goes a long way towards repeat business. I will definitely be recommending them and using their services again.

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mark wort posted this review on

mark wort gave HiQ Burton 5/5

Paul buck saved my bacon .my car conked out because a faulty alternator repair at a local garage that charged me ridiculous amounts. Paul used his booster to move my car to his car park after identifying the problem in under a minute.This alone saved me a recovery charge and he did not fit unnecessary parts he got my car going again checking it was charging properly before I returned to collect it. I WILL think of hiq 1st before all other garages in the town. Paul is an absolute credit to your company!

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Angharad Lock posted this review on

Angharad Lock gave HiQ Burton 5/5

I've been taking my car to this garage now for a few years. They always have time too fit me in promptly and the staff are very friendly. I usually get a detailed explanation of what's wrong with my car and options I have. I'll be continuing to use this garage indefinitely.

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Claire Feltham posted this review on

Claire Feltham gave HiQ Burton 5/5

My mot had run out and although they were very busy Paul said he would fit it in. As it turned out the car failed and needed a part that at 4.30pm would have to be ordered the next day. It was a complex fix and Paul was constantly on the phone trying to get the part and in the end was able to modify it and fix the problem plus saving me over £150. He was aware of my situation and knew I needed my car to transport my son and he and the team went above and beyond to find a solution for the car and get me back on the road. Thank you guys see you again soon - my car needs a service !

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ken Williamson posted this review on

ken Williamson gave HiQ Burton 5/5

on 21/3/2016 I called in for a quote on some new tyres and arranged for them to be fitted on that Friday but later that day coming back into Burton I had a flat tyre ,so having rang the AA out by this time it was 17:30 no spare so I rang Paul Buck at HIQ who said they were about to shut but with me only 10 mins away he would fit them for me this show me that he and his staff think HIQ is more than just a job to say thank you is just not enough yours Ken Williamson

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Ann Morris posted this review on

Ann Morris gave HiQ Burton 5/5

After a flat tyre in town, breakdown man told me you need a new tyre. Visit to Hi Q. Left it with them for an hour or so. Went back and it was just a puncture repair. Fantastic service. Will be back for my car service and MOT. Thank you.

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S Heathcote posted this review on

S Heathcote gave HiQ Burton 5/5

Excellent service and excellent staff! Couldn't of been any happier with how I was dealt with. Would highly recommend!!

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Kevin Sheppard posted this review on

Kevin Sheppard gave HiQ Burton 5/5

I popped into hiq on of chance that I might befitted in at short notice . they managed to do all that was required but also at no cost they freed off the spare tyre rack under the vehicle which had not been use able for the last three years. In these times of cut throat margins it is refreshing to receive such service.I will certainly use this company again.

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Jan Gibson posted this review on

Jan Gibson gave HiQ Burton 5/5

EXCELLENT service, well mannered, polite helpful and knowledgeable of products, Paul manager as was staff, will definitely visit again, thank you, keep up the good work and competitive pricing, thank you.

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steve rogers posted this review on

steve rogers gave HiQ Burton 5/5

Called to discuss problem with Exhaust. Manager was extremely helpful. I visited the centre later that day, and in just over an hour he had sourced a replacement, had it delivered and fitted it. Fantastic service, and a credit to the company. Many thanks.

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Christine Slater posted this review on

Christine Slater gave HiQ Burton 5/5

Ordered my new tyres from mytyres website on a recommendation and was given the option to have them delivered to a registered dealer convenient to where I live using the fitting option as an extra. All good until it comes to tracking my orders. Unfortunately I am a technical dinosaur and was struggling to understand the process. One quick phone call to the manager Paul who explained what I needed to do to understand when the tyres would be delivered and I forwarded my e-mail to enable him to print the required voucher for HiQ to reclaim the fitting cost that had been paid to the tyre company. I is a real pleasure to be dealt with in a friendly and professional way. A breath of fresh air!!! Will definitely be returning to use other services as well as future tyres. Keep up the good work.

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E harris posted this review on

E harris gave HiQ Burton 5/5

Have been to the Burton branch on many occasions over the years and have always had great service. Today again very pleased, popped in re my headlight, fitted a new bulb instantly, I was offered a good deal for my Mot too which is due soon so will def be back and booking in for That. Thank you

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L Grewer posted this review on

L Grewer gave HiQ Burton 5/5

Following a recommendation by a neighbour I took my car to HiQ at Burton on Trent. The manager, Paul Buck, could not have been more helpful. The problem was quickly diagnosed and the work was completed the same day. I was extremely satisfied with the service provided and the friendly professionalism of the staff. I would certainly use this centre again

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Chelsey Whotton posted this review on

Chelsey Whotton gave HiQ Burton 5/5

Paul, the branch manager, was helpful when it came to investigating the problem I had with my Vauxhall Zafira. He kept us updated as to what he was doing and advised us of any costs that the job wil occur prior to taking action. After calling the branch to tell them that my car would not start Paul came out to my home address that morning and managed to get my car to the garage. I am very pleased service provided.

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Roger Hackett posted this review on

Roger Hackett gave HiQ Burton 5/5

Found I had a puncture,lived down the road,so I called in,the manager was very helpful,had to have a new tyre,screw was to close to edge.Very helpful, pleased with the service given.

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David Sidwells posted this review on

David Sidwells gave HiQ Burton 5/5

First time to use HiQ Burton, and I must say that all the staff were very courteous. Would recommend to friends and family. ?????????? service

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Anser mahmood posted this review on

Anser mahmood gave HiQ Burton 5/5

I've used HiQ for the very first time, I am impressed to say the very least, & will no doubt be recommending to family & friends. Not only on the basis of the friendly & professional service I've received. My vehicle was ready for collection prior to the given time. A considerable saving on parts & labour too, quoted by the manager Paul.

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Keith posted this review on

Keith gave HiQ Burton 5/5

The manager managed to get the tyres in stock very quickly. Friendly staff. Attended to immediately. Despite having to deal with customers, the manager fitted our new tyres very quickly. Impressed! 

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Linda posted this review on

Linda gave HiQ Burton 5/5

Took car to HiQ last week, staff friendly & work done in good time. Have abandoned our 2nd car in car park at HiQ as clutch gone, so hoping to use again tomorrow.

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weaver posted this review on

weaver gave HiQ Burton 5/5

I visited store 2 weeks ago for a wheel for my grandaughters car which was damaged, although the store did not sell wheels the man in charge mended thw damaged wheel, with no fuss but a genuine desire to help, hence my rating above. Not only that but i come from "dahn south" So thank you B. Weaver.

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Amelia posted this review on

Amelia gave HiQ Burton 5/5

One of my headlights went the day before my MOT and Haldfords wanted £7 to fit the bulb i'd just bought form them. After trying and failing to do it myself i phoned HiQ who let me pop down that afternoon and fit it for me in minutes with no charge. They were incredibly freindly and i was so happy with the service i received. I went back a couple fo months later with a slow puncture which again they fixed that afternoon for a very low price - would HIGHLY recommend! x 

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Jan posted this review on

Jan gave HiQ Burton 5/5

Recently visted  this store for the first time, i thought i had a flat tyre and it was  the nearest garage.. Staff (Paul manager and Chris who dealt with my car) were excellent, they were extremely helpful, nothing was too much trouble, rare to find today good old fashioned service, that you know you can trust especially to females, ive had trouble in the past where others have told me i needed allsorts doing when it wasnt nessasary. These actually saved me money, honesty is rare today with a lot of businesses I will use this garage if ever i need tyres or anything that this garage can do. Thank you guys, keep up the good work!!

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Gemma Dennis posted this review on

Gemma Dennis gave HiQ Burton 5/5

Once again fantastic service from Paul at HiQ Burton, fitted me in when my clutch acted up this morning and despite being really busy had it sorted by early afternoon, we are moving to hinckley next year but I fully intend to keep bringing my car here!! 

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Ansa Sultan posted this review on

Ansa Sultan gave HiQ Burton 5/5

I have been visiting HiQ ever since i brought my first car, the staff are absolutely brilliant always helpful, price is always quoted.  Whenever i have a problem with my car they always have a look at it for me.  Highly recommended for family and friends.  

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Derek Swallow posted this review on

Derek Swallow gave HiQ Burton 5/5

Nice to find an honest garage with good advice.

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angela posted this review on

angela gave HiQ Burton 5/5

I have been using this branch since I arrived in Burton. I am now disabled and the service had got even better. They always do everything g possible to help. And they also make a great cuppa.x

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angela bentley posted this review on

angela bentley gave HiQ Burton 5/5

I have been using this branch since I arrived in Burton. I am now disabled and the service had got even better. They always do everything g possible to help. And they also make a great cuppa.x

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Naomi posted this review on

Naomi gave HiQ Burton 5/5

Visted with my exhaust and they were most helpful. Thanks again

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Richy posted this review on

Richy gave HiQ Burton 5/5

Booked car in for MOT and having failed, the guys did what they could to keep the cost down but get it passed. Great, fast and honest service. Defo recommend and use again.

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Mr Stimpson posted this review on

Mr Stimpson gave HiQ Burton 4/5

Hi a carried out a full service for me and couldn't fault their workmanship, honesty and manner.

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Jayne MacVicar posted this review on

Jayne MacVicar gave HiQ Burton 5/5

Called in for quote on a battery for daughters car. Quote was the cheapest I had been given. Hadn't got one in but said that they could get it me there within the hour. I ordered the battery and with 1/2 hour the battery was in the store and I made the purchase. Staff were excellent, very friendly, knowledgeable. Will certainly use them again and recommend them to my family and friends.

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Mr Philip Baxter posted this review on

Mr Philip Baxter gave HiQ Burton 5/5

Took my wife's motor there as the exhaust was rattling. Was told to get new hanger rubbers as wrong ones fitted.  When I returned with correct ones they were fitted free.  This is great service and why I go back there.  

939

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ashley posted this review on

ashley gave HiQ Burton 1/5

Had 2 tyres fitted at this hi q, but after fitting found both wheels damaged around the whole circumference of the wheel. The damage is identical on both wheels, looks like the tyre machine took the paint off the wheel. I knew the wheels wasn't damaged before as had them refurbed recently. I contacted hi q but had no response not even a sorry, so very poor service and now I have to pay to repair my wheels. Not impressed at all, will not be using or recommending again. The mechanics were nice but I would avoid if you like your wheels.

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Andy Bucknall replied on

Ashley

Thank you for taking the time to review your visit - we are sorry to hear that our service has given cause for complaint.

Whilst we appreciate that it would be preferable if such instances did not occur, we would of course want to return your wheels back to their original condition. However we have no record of your contact with ourselves in relation to this complaint. If you would like to make contact with us on 01283 561931 our manager Paul Buck would be happy to discuss the matter with you.

Please accept our apologies for the inconvenience.

Kindest regards

HiQ Burton

David Pearson posted this review on

David Pearson gave HiQ Burton 5/5

I wanted a Hankook Tyre that had been replaced by a new model . The manager found the original at a supplier that is not normally used. Arrived in less than 24 hours and fitted efficiently matching my existing tyres - thank you to all involved 

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Lisa mortlock posted this review on

Lisa mortlock gave HiQ Burton 5/5

I had tyres fitted and tracking done the team were very helpful and the advice they gave me was great I wouldn't hesitate to use them in the future.

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D Seabridge posted this review on

D Seabridge gave HiQ Burton 4/5

very good service will use again

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Tony posted this review on

Tony gave HiQ Burton 5/5

The only comment I would say is that it would be nice if a staff member did actualy

ring me back when the mot is done rather than the other way around.

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Diane posted this review on

Diane gave HiQ Burton 5/5

Not that I really want to visit, but when ever I have the staff have been brilliant .

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Kerry posted this review on

Kerry gave HiQ Burton 5/5

Fast, friendly and efficient, value for money.  What more do you want?  Returning next week after good quote on tyres. 

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Dave posted this review on

Dave gave HiQ Burton 5/5

2 tyres fitted quickly and at do price.

Also when in I noticed mot and engine service is available,so will rebook next month .

Good set of guys that kept me informed of everything, only in 20minutes 

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Sandra posted this review on

Sandra gave HiQ Burton 5/5

Been using this garage for years. Lovely friendly guys, nothing is to much trouble. Always offer good advise. :-)

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Anna-Marie posted this review on

Anna-Marie gave HiQ Burton 5/5

MOT passed first time! Great service and great price

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Janet Ashenden posted this review on

Janet Ashenden gave HiQ Burton 3/5

Efficient, but I didn't feel that they were very 'woman' friendly - assumed I didn't know what was going on with my car. That didn't really bother me because of my age but could have been intimidating for someone younger.

Haven't used them for a while because my work place has moved so they are no longer as convenient.

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Millie replied on

Actually I'd agree with this considering I have been questioned as to why I wanted my service done before my MOT. Coming from someone who used to work in car dealerships, it's not an alien request and is frankly common sense so any issues that may come up in the service can be rectified before the MOT. Why should I be made to feel that this is a strange request?

Tracey posted this review on

Tracey gave HiQ Burton 5/5

Very friendly,courteous and professional staff.

I am now an avid customer.I have recommended friends and family as there is never anything too difficult.They never say no and go out of their way to help.All members are VERY knowledgeable .They have gained my absolute trust which is difficult because i am cynical and wary having had previous poor experiences.

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