What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

George mckeown posted this review on

George mckeown gave HiQ Bury St. Edmunds 5/5

Had electrical problem and was not sure if they covered this.having used recently for M O T and service thought I would ring to check.spoke to Harley who assured me in his usual efficient manner that they could do the work,and more than this he said he thought he knew what the problem was by speaking to me.I asked when he could do it and was told bring it in tomorrow if you can.on arrival the next day the part had already arrived in anticipation.i left car for a couple of hours and Harley's prognosis was spot on.the job and a couple of other problems fixed and ready to go.Im sure if this was a hotel it would be 5star rated.great customer service and knowledge of the job.seems like a great team with a great all round mechanical knowledge.many thanks HI Q Bury see you next time.

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Monte Delaney posted this review on

Monte Delaney gave HiQ Bury St. Edmunds 5/5

Although I've visited HiQ before and have always been happy with the service I've received, i found new manager Harley an absolute gentleman .I have 100% trust in the b.s.e.branch and would advise anyone to give them a try .Very professional staff .Helpful ,honest ,and very competitive prices .Highly recommended. Thank you all

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Tim Rice posted this review on

Tim Rice gave HiQ Bury St. Edmunds 5/5

Many thanks to Harley and the team.As a driving instructor,I can't be off the road for long.I would like to thank Harley for explaining things in simple terms for me and for also advising me on future work needing to be done.Really impressed with Harleys customer service and would recommend anyone needed work doing on their car to visit Harley and his team.

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Harley Moss Manager replied on

Thanks Tim for that great review and your recommendations are much appreciated.

John Magnus posted this review on

John Magnus gave HiQ Bury St. Edmunds 5/5

Hi guys Just had to write to thank you for yet another great customer experience on my visit beginning of April, this time for an m.o.t. Your expertise, helpfulness and courtesy in my opinion is second to none. It is this that keeps me coming back year after year for tyres,m.o.t and advice. As well as the peace of mind your customers receive with regard to never undertaking unnecessary work. All the team deserve a pat on the back, but must on this occasion say a special thanks to the young guy who served me. I spent my career in customer service and this guy has got it down to a tee, great attitude,pleasant manner, and finished by wishing both my wife and I a great weekend. Thank you guys....I'll be back????

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George Mckeown posted this review on

George Mckeown gave HiQ Bury St. Edmunds 5/5

Had been using for over 20 years but had disagreement with manager at the time about 2years ago.phoned on off chance and spoke to Peter who told me there had been some changes with management.phoned next day to book in and spoke to Harley .this was the first time speaking to him and I was pleasantly surprised by his excellent telephone manner.As I had dealt with Steve for past 20years I asked if I could speak to him.nice to hear that steve and Damien are still with company as they are both people I would put my trust in. MOT done some work needed and booked in for next week.looks like they have a good team back again so will continue to use for my cars in future.

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Harley Moss Manager replied on

Many thanks Mr McKeown for taking the time to write your review, I'm glad you gave us the opportunity to Mot your vehicle and fix the remedial work, My team and I will continue to give trustworthy advise backed up with good service in the future. Kind Regards Harley

Berni Pardue posted this review on

Berni Pardue gave HiQ Bury St. Edmunds 5/5

Recently got my mot done here. Really great, helpful, friendly staff. The customer service from manager Harley left me more than happy to entrust my car to him, and the superb team at Bury HiQ. Will definitely return!

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Harley Moss Manager replied on

Many thanks for taking the time to leave your review, We are really pleased that you trust us to look after your motoring needs. Look forward to seeing you again. Regards Harley

John Norrington posted this review on

John Norrington gave HiQ Bury St. Edmunds 5/5

Harley the location manager epitomises customer service in every possible way. The Bury business has change beyond recognition and I shall be back. Many thanks, John Norrington

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Harley Moss Manager replied on

Many thanks John for leaving that lovely review, I'm also very glad we will have your continued custom. Regards Harley

Bruce Gent posted this review on

Bruce Gent gave HiQ Bury St. Edmunds 5/5

My ageing Renault Clio is an important family car. It had developed a nasty knocking and I was very concerned that repair costs would be prohibitive. It also needed an annual service and MOT. I chose Hi Q In Bury St Edmunds as I went there last year for new tyres and was impressed with the good service. I was impressed with the initial response to my telephone enquiry, which was both courteous and helpful, enabling me to book my car in promptly for diagnostics and repair work. The gentleman (Harley) who dealt with me both on the telephone and in person was brilliant. The service provided was efficient, courteous, informed and reassuring. Although the final bill was fairly hefty due to some major repairs, service and MOT, I was actually pleasantly surprised as I had expected it to be more. I would say the costs represented good value. The quality of service was excellent; friendly, informative and professional. This was a really pleasant experience compared to other garages I have used over the years. Well done to Hi Q and especially to Harley at Bury St Edmunds for providing excellent value-for-money service and for keeping my aged Clio going! A worrying and potentially very expensive episode was genuinely made pleasant. I will definitely visit again.

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Harley Moss Manager replied on

Many thanks Mr Gent for taking the time to leave that lovely review, although spending money is never ideal we pride ourselves on honest advise and good service which hopefully makes the whole experience as pain free as possible. It would be much appreciated if you would spread the word on your experience at our store. Regards Harley

Malcolm Dreyer posted this review on

Malcolm Dreyer gave HiQ Bury St. Edmunds 5/5

I recently brought my wife's car in for a service and MOT. The garage and the customer waiting room were spotlessly clean and tidy, the staff were courteous and efficient and also extremely helpful. They called me to discuss various issues, all of which were resolved the same day. The prices were very reasonable and fully explained by the staff. They ordered a tyre which arrived and was fitted the following day. I can honestly say that everything about HiQ in Bury was perfect and I have never visited a better garage in forty years of driving. Thank-you HiQ. We will definitely be back!

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Harley Moss Manager replied on

Thank you Mr Dreyer for taking the time to leave your review, we are very pleased you were happy with our service. It would be lovely if you could spread the word. Many Thanks Harley

JON LONG posted this review on

JON LONG gave HiQ Bury St. Edmunds 5/5

I called for a quote on tires for my VW Golf GTI and was given a fair quote for my car. I was able to make an appointment that day and had all 4 tires replaced within 30-45minutes. They even taught me how to replace my headlight bulbs. The shop was clean and organised, no funny smells or horseplay in the shop. I will be going back for all my car servicing needs and will recommend any friends and family to this establishment.

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Mark Buckenham-Director replied on

Thanks Jon for taking the time to leave your review, really pleased you have chosen to recommend our garage to your friends and family. Look forward to seeing you again when your car requires it service.

Sandor Sas posted this review on

Sandor Sas gave HiQ Bury St. Edmunds 5/5

Great service and helpful freindly staff ,I using 10 year ago the services they always explaned what was wrong ,I satisfield and very recommend all drivers?

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nick hepden manager replied on

hello Sandor , thank you for leaving your review, its very pleasing and rewarding to here you are very happy with our work, we take pride in keeping our customers up to date with the jobs being carried out. regards nick

Kelly Bishop posted this review on

Kelly Bishop gave HiQ Bury St. Edmunds 5/5

I came here for a full service and MOT, excellent service and even got a complimentary hot chocolate BONUS!! All the guys are really friendly and know their stuff, would highly recommend!

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nick hepden manager replied on

hi Kelly, thanks for taking the time to leave a review, chocolate is always free here ! always a pleasure don't forget we also do cam belts ect....

Leonard Bowling posted this review on

Leonard Bowling gave HiQ Bury St. Edmunds 5/5

Have used HiQ for a few years now mainly for tyres, and always found there prices as good as anyone.I visited today for exhaust problems with my wifes Micra.I phoned Nick at HiQ yesterday, and he gave price for the worst senario,but would only do whats necessary.Visited today and they said only the back box and flange gaskets were needed.Unfortunatley the new box was a different make and they had to alter things for box to mate up with front box.It caused quite a lot of work for fitter, but got there in the end.Nick kept me informed of everything going on and was very impressed with this.It would probably been easier to fit both boxes but they only fitted what was needed. LOTS OF THANKS TO ALL

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nick hepden manager replied on

Hi Leonard, thank you for your kind review, we always aim to give get the job done , we only fit what is required . kind regards nick

David Vollmer posted this review on

David Vollmer gave HiQ Bury St. Edmunds 5/5

Our classic Saab broke down on the way to Harwich and the ferry to Hoek van Holland. This was on a Tuesday. We turned into this garage (first one off the roundabout in Bury St Edmunds) just before closing time. The looked at the problem and it was clear we would not be going anywhere further that day. An unhealthy noise, smoke, iron dust on the engine. We could leave the car there and they looked at it the next day. The problem was a worn-out crankshaft pully. This needed to be replaced, but a new pully could not be sourced in the UK. From Sweden it would take 5-7 days. As we needed to be back in The Netherlands we rang our own (specialised) garage Haaima in the Netherlands on the Wednesday afternoon. They sent the part, which arrived Friday afternoon. By 11:00 the next day we were on our way back to The Netherlands. All along Nick, the manager, was willing to think along with us as to the best solution and was also pleased to let us source the required part from our local garage at home. As nice as Bury is, we were glad to be on our way after four days instead of extending our stay to more than a week. Thanks to the cooperation of the garage. And the repair was perfect. Otherwise I would be writing this review from France or Belgium.

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nick hepden manager replied on

Hi David, thank you for leaving this glowing review, it was a real pleasure to work on such a well maintained classic car! we will always try and save our customers money and time whenever possible . Kind regards Nick

Jon Blackstone posted this review on

Jon Blackstone gave HiQ Bury St. Edmunds 5/5

Called in without appointment and work carried out promptly.

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nick hepden manager replied on

Thank you Jon for your review, hope to see you soon, we also carry out other repairs i.e.. servicing/mot/diagnostics and air con, if you have any problems with your car please feel free to call us to see if we can help. Regards Nick

Scott Carey posted this review on

Scott Carey gave HiQ Bury St. Edmunds 5/5

NIck was amazing he really helped me out and got my car back on the road his customer service and prompt response was above and beyond the call of duty . I would recommend strongly to use Hi Q at bury. Thank you to Nick and his team for the highest and most quality customer service that I've received in a long time ????

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nick hepded manager replied on

Thank you Scott for your great review, I/we always try to go beyond the call of duty, I am very happy you received such a high quality service , we always give 100% . regards Nick

Jade Sephen posted this review on

Jade Sephen gave HiQ Bury St. Edmunds 5/5

Really friendly and helpful staff. Constant updates on my car and what was happening. Work was completed on schedule and great prices aswell.

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NICK HEPDEN MANAGER replied on

HELLO JADE, THANK YOU FOR LEAVING A GREAT REVIEW, GLAD YOUR CAR PASSED THE MOT WITH FLYING COLOURS , DONT FORGET WE NEED YOU CAR BACK SOON FOR THE REAR BRAKES AND TYRES , AS ALWAYS WE WILL GIVE YOU A GREAT SERVICE AND PRICE. REGARDS NICK

Keely Newman posted this review on

Keely Newman gave HiQ Bury St. Edmunds 5/5

Fantastic service all round ! Great prices and the manager couldn't be more helpful all round a great company

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NICK HEPDEN MANAGER replied on

HI KEELY, THANK YOU FOR YOUR REVIEW, IT'S ALWAYS NICE TIO RECIEVE GOOD FEED BACK, HOPE TO SEE YOU SOON. REGARDS NICK

Jennifer Scarff posted this review on

Jennifer Scarff gave HiQ Bury St. Edmunds 5/5

Easy website to use to get a quote and book for a tyre fitting which was offered the next day (to allow delivery of the tyre needed). Waiting area clean, plenty of magazines and free hot drinks available to customers. Excellent.

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NICK HEPDEN MANAGER replied on

HI JENNIFER, GLAD THE WEBSITE WAS NICE AND EASY, FEEL FREE TO POP IN EVERY WEEK OR SO FOR A FREE TYRE AND PRESSURE CHECK, AND WHILE YOUR HERE ILL MAKE YOU A NICE BREW.. REGARDS NICK

kelly richer posted this review on

kelly richer gave HiQ Bury St. Edmunds 5/5

Very quick and prompt service, manager Nick Hepden goes above and beyond his duty of care to provide services to admend the problem/s to your vehicle. If they cannot deal with the issue on site, he will provide you with places that can. I find the job they do is very satisfactory and very reasonable. i would most definitely use these again and definitely recommend to others. Complete trust in these guys.

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NICK HEPDEN MANAGER replied on

HI KELLY, HOPE YOUR 1ST EXPERIENCE WAS AS EXPECTED? WE TAKE PRIDE IN OUR WORK, HOPE TO SEE YOU SOON...NICK

Lindsay Walsh posted this review on

Lindsay Walsh gave HiQ Bury St. Edmunds 5/5

Brilliant service and friendly helpfull staff. Great priced great service all round Well done lads

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NICK HEPDEN MANAGER replied on

HI LINDSAY, WE ALWAYS TRY TO BE COMPETETIVE...... PLEASE FOLLOW US ON OUR HIQ BURY FACEBOOK PAGE WHERE THERE IS OFTEN PROMOTIONS RUNNING...... WE LOOK FORWARD IN SEE8ING YOU SOON. NICK

Vanessa Mcnicol posted this review on

Vanessa Mcnicol gave HiQ Bury St. Edmunds 5/5

Great service, attention to detail is excellent The manager Nick Hepden goes beyond his line of work to sort out problems even if the garage is unable to do fix the ptoblem he will find the correct place for you to take your car.Highly recommended to friends and family.

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NICK HEPDEN MANAGER replied on

THANK YOU FOR YOUR CUSTOM, WE TAKE PRIDE IN GETTING THE JOBS DONE AND TO A HIGH STANDARD. HOPE TO SEE YOU SOON REGARDS NICK

Amy Jordan posted this review on

Amy Jordan gave HiQ Bury St. Edmunds 5/5

Excellent, rapid service, had all my tyres changed and tracking realigned with no fuss. Have been using Hi Q at Bury for years and will always recommend them to friends and family!

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Nick Branch manager replied on

Thank you Amy for leaving a great review , I bet you car feels brand new after the tracking and tyres were done , always here to help regards Nick

Tracy Taylor posted this review on

Tracy Taylor gave HiQ Bury St. Edmunds 5/5

Excellent service ... quick and efficient Friendly staff

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Nick Hepden Manager replied on

Hi Tracy, we aim to please. please think of us when you require other work for your car, servicing/tyres and don't forget you have a £35.00 MOT voucher that doesn't have a time limit.... just a reminder your MOT runs out 31/7/16 so don't forget to use your voucher .Regards Nick

Nigel Mutimer posted this review on

Nigel Mutimer gave HiQ Bury St. Edmunds 5/5

Really good customer service with prompt tyre fitting and courteous attention. Prices good, and beat other quotes for same type of tyre.

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NICK BRANCH MANAGER replied on

Thank you Nigel for leaving us feed back. we always aim to give the best possible service and price. Hope to see you again in the future . Regards Nick

Kim Morrison posted this review on

Kim Morrison gave HiQ Bury St. Edmunds 5/5

Excellent service from Nick and his team. Not only replaced my front tyres but sorted out the tracking which needed more than just alignment as it had seized up. Thanks so much for sorting it.

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NICK HEPDEN (MANAGER) replied on

Hi Kim, thanks for the review, its always pleasing to hear good reviews so thank you and have a lovely weekend, and the weather is looking to be great!!!!! see you next time for our other services..... regards Nick

mark tayler posted this review on

mark tayler gave HiQ Bury St. Edmunds 5/5

just booked for an mot which the car passed great knowledge base from mot examiner and friendly staff , made me feel very welcome ++++++ all the way

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NICK HEPDEN (BRANCH MANAGER) replied on

Thank you Mark, no one looks forward to the dreaded "MOT Test", we are glad you had a good experience, we also do tyres and servicing, please feel free to call in or ring for any car related issues you have regards Nick

Andrew Catton posted this review on

Andrew Catton gave HiQ Bury St. Edmunds 5/5

Very impressed with the service offered by your local manager. Both on my initial telephone enquiry and on my visit to have the quoted work carried out. Nick understood what I was asking for, obtained the correct tyres in very quick time and had them fitted without delay at a very competitive price. All that could have been asked for...plus. Thank you Chaps for looking after me...and my car. Looking forward to seeing you again...but hopefully...not for a little while.

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Nick Hepden ( Branch Manager) replied on

Thank you Andrew for leaving such a shining review, look forward to seeing you in the future.

shane tooke posted this review on

shane tooke gave HiQ Bury St. Edmunds 5/5

ordered my 4 dunlop sports tyres online.very good communication through email and text , very quick fitting and service from nick was excellent will be going again cheers shane

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Nick Hepden (Branch Manager) replied on

Thank you for your comments Shane, look forward to seeing you again soon regards Nick

David Barratt posted this review on

David Barratt gave HiQ Bury St. Edmunds 5/5

Outstanding efficiency, quality and courtesy; magnificent service at every level. Impossible to fault (unlike my beloved Woves' defence this season).

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Nick Hepden (Branch Manager) replied on

Thank you David for leaving a great review, as for Woves' , I'm sure their defence will get better next season. I look forward in seeing you in the future regards Nick

Rebecca Selway posted this review on

Rebecca Selway gave HiQ Bury St. Edmunds 5/5

I booked online to have 3 new tyres done at HiQ Bury St Edmunds. I rang up the next day to check what time I should drop my car in, but sadly my booking had not gone through. However, I have to say, Nick was incredibly helpful throughout, when dealing with my booking, explained various aspects to me, and was very friendly on the day. The tyres I had initally booked were out of stock, but Nick diligently sourced an alternative and did me a good price too! I did also need the tracking adjusted, and again, Nick communicated this to me clearly. I found HiQ very attentive and welcoming - not to mention, great rates on tyres and services! I would certainly recommend them and would not hesitate to use them again!

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nick manager hepden replied on

Hi Rebecca, thank you for leaving your comments, I try hard to get the job done with the highest quality and least fuss for the customer, we aim to please . don't forget we offer other services if your unsure about anything regarding your car please feel free to call me. Regards Nick

Caroline Coe posted this review on

Caroline Coe gave HiQ Bury St. Edmunds 5/5

Booked an MOT test. finished within the hour. Friendly staff and the free Starbucks coffee reward a bonus.

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Nick Hepden(Branch Manager) replied on

Thank you Caroline for leaving your review , we aim to please, I'm glad your experience was nice and easy. We look forward to seeing you again soon regard Nick

Emily S posted this review on

Emily S gave HiQ Bury St. Edmunds 4/5

Came in for two new tyres today, the advance booking was quick and easy and I received updates telling me my tyres had been ordered and subsequently delivered which was nice. Staff very friendly, nice comfortable waiting room and free tea/coffee, what more could you want? Will probably be visiting again.

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Nick Hepden (Branch Manager) replied on

Hi Emily, thank you for leaving your review, we look forward to seeing you again soon regards Nick

J White posted this review on

J White gave HiQ Bury St. Edmunds 4/5

Easy to see range of prices online which appeared fairly competitive. Not sure if booking online gets you a discount. The work was carried out promptly and advice given about condition of brakes. The rating system used in the review is very narrow with 2 or 4 choices for most categories. A 1 to 10 rating would make it easier to leave a review. For example in one category I was between 'Fairly Satisfied' and 'Highly Satisfied'.

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Nick Hepden (Branch Manager) replied on

Thank you for your review Mr White, I will have a look at the rating system and see if I can update it, hope to see you soon regards Nick

Brigid Morgan posted this review on

Brigid Morgan gave HiQ Bury St. Edmunds 5/5

The tyres of my car have been regularly checked and when necessary changed, here for years because I have always been so pleased with the service. All the staff are very pleasant and helpful and I have every confidence in them.

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Nick Hepden (Branch Manager) replied on

Thank you Brigid , its always a pleasure to see you and I'm happy we are keeping up keeping up the good work and standards regards Nick

David Fordham posted this review on

David Fordham gave HiQ Bury St. Edmunds 4/5

Nice to go for my MOT and see most of the staff who have been there for years which says something for the branch/company to keep the staff there seeing the loyal faces assures me that I am not getting ripped off as they also know my face

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Nick Hepden (Branch Manage) replied on

Hello David , it's always nice to get positive comments, we work hard to make HiQ Bury a friendly atmosphere and look forward to your next visit regards Nick

Richard George posted this review on

Richard George gave HiQ Bury St. Edmunds 5/5

"Excellent service and advice". The whole experience was super quick without any fuss. Nick was extremely knowledgable and polite. Thank you again.

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nick hepden replied on

Thank you for your great review Richard, I think it's very important to find out the customers needs with regards to "which tyre is best ", we look forward in seeing you in the future regards Nick

angela owen posted this review on

angela owen gave HiQ Bury St. Edmunds 4/5

Very good service & very pleasant. let me go into town & leave car there so that was nice. got my shopping done although the job only took half an hour my shopping was alot longer !

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Greg Hart posted this review on

Greg Hart gave HiQ Bury St. Edmunds 5/5

Nobody likes taking their car for its MOT but the staff were polite, anticipated my arrival, the premises were really smart, the job started and finished when they said it would (and the old girl even passed its test!). I'll use you again Greg Hart

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Jason Scott posted this review on

Jason Scott gave HiQ Bury St. Edmunds 5/5

Excellent service, brilliant staff and very resourceful.

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nick hepden (branch manager) replied on

Thank you for your kind review, we always try to source the best price without losing the quality of the product. regards nick

Sorcha Stenson posted this review on

Sorcha Stenson gave HiQ Bury St. Edmunds 5/5

Amazing service! Was shopping in town when a warning light came on my car, took it to the garage where they were more than helpful and fixed the problem! Definitely sticking with these guys. Made a worrying girl calm on her birthday! Will recommend them to anyone!

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Alex Hamilton posted this review on

Alex Hamilton gave HiQ Bury St. Edmunds 5/5

Have had an issue with my air-con and i have never meet a dedicated team who worked tirelessly to fix all the issues with it at an unbeatable price

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Nick Hepden replied on

Many thanks Alex for taking the time to leave your review. we will always go the extra mile for our customers as we want them to keep coming back for all the other services we offer. Regards Nick

Bob Wade posted this review on

Bob Wade gave HiQ Bury St. Edmunds 5/5

When I first contacted HiQ by phone for a quote I was impressed by the way that Nick dealt with my enquiry. He gave clear answers and offered me a very competitive price quote for two tyres. On arrival at HiQ Bury St Edmunds I was greeted in a courteous and friendly way by Nick. My car was taken into the workshop on time and the tyres were fitted promptly. Whilst the tyres were being fitted I was provided with coffee and offered a seat in the waiting room. I am a stickler for good quality of service and Nick and his team certainly provided it. The work was inspected by Nick and he even went to the extent of cleaning a couple of minor rubber marks off the wheel rims. Well done and thanks to Nick and your team. I would not hesitate to use your services in the future.

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Nick Hepden replied on

Many thanks Mr Wade for taking the time to leave that lovely review, we always aim to offer the best service and advise possible. we look forward to seeing you again and thanks once again. Regards Nick

Susan posted this review on

Susan gave HiQ Bury St. Edmunds 5/5

Thank you for fitting me in at short notice, Nice comfortable reception and very friendly staff.

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Nick Hepden(Manager) replied on

Thanks Susan fro leaving that lovely review

Len Golding posted this review on

Len Golding gave HiQ Bury St. Edmunds 5/5

I always have great service and advise from this store, Thanks guys and keep up the good work.

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Nick Hepden(Manager) replied on

Thanks Len always good to to see you and your wife, see you in a couple of months for your MOT.

john posted this review on

john gave HiQ Bury St. Edmunds 1/5

Ordered tyres giving one months notice by email. received estimated delivery date by email. Contacted to give further notice of arrival as travelling from overseas. Received further advice on the date. Flew in and arrived at the prebooked appoitment time. the manger appeared unprepared and phoned the supplier who gave him a date two weeks later. Had booked winter tyres as need them for my two week holiday with my child in the car. felt very let down and disappointed. i would recommended some customer service training for the front line service desk staff. 

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jane posted this review on

jane gave HiQ Bury St. Edmunds 5/5

Used for service and MOT on my daughter's car after recommendation from a friend.  Very good service  and helpful staff. As a female I have often felt uncomfortable in this typically 'man's world', however no such problem at hi q, very happy to return in the future and to recommend to others.

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Nick Hepden(Manager) replied on

Thanks Jane for leaving your review. We always aim to take the time to explain and keep our customers updated with whats happening to their vehicles. I'm glad you had a happy visit to our store and look forward to your repeat business. Many Thanks Nick  

Kirsty posted this review on

Kirsty gave HiQ Bury St. Edmunds 5/5

I had a disaster Monday morning with a nail in my front tyre, and drove a long way to work slowly with a flat tyre!  I was really flapping when I got to work because I couldn't find a place that would come fit 2 new tyres for me today - then my colleague found HiQ Bury St Edmunds, which is 5 minutes away from me. I called them up, the guy I spoke with was really friendly, told me to bring my car to them straight away and they will sort the tyres and tracking for me.  I was waiting for a lift - and the car was already in the workshop before I got picked up!  phone call within the hour to say all tyres and tracking has been done and could be collected.  I'm really pleased with the speediness and great service I was provided today - I would certainly recommend these guys to anyone and will be using them again in future.

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Nick Hepden(Manager) replied on

Thanks Kirsty for taking the time to leave your glowing recommendation. Do always try and go the extra mile to get our customers vehicles back on the road. Many thanks for your custom and your recommendations Regards Nick

Andrew Foster posted this review on

Andrew Foster gave HiQ Bury St. Edmunds 5/5

I needed a MOT doing today and Nick was very helpful in getting me booked in at ultra short notice. Also, I have used HiQ for tyres in the last month or so and again, the team were polite and efficient. Will definitely be going back.  Thanks again !!

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Nick Hepden(Manager) replied on

Many thanks for leaving your review Andrew We are thankfull for your custom and look forward to seeing you again. Regards Nick

Ben posted this review on

Ben gave HiQ Bury St. Edmunds 5/5

Polite greeting, friendly and professional service. Booked through black circles, work started bang on time and was completed very quickly. Felt confident in the product and fitting. Will definitely use again and have already been recommending!

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Nick Hepden(Manager) replied on

Thanks Ben for taking the time to leave your review Im glad we met your expectations and thanks very much for your recommendations. Hope to see you again for one of our other services including Mot's,Servicing and General Repairs. Regards Nick

Ben Ramsay posted this review on

Ben Ramsay gave HiQ Bury St. Edmunds 5/5

Great service from Nick and the rest of the staff.  Really made a lot of effort to diagnose and fix a major issue, and managed to keep the cost down by taking the time to shop around for the best value parts.  

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Nick Hepden(Manager) replied on

Thanks Ben for leaving your review We always try and give the best advise and also the most competitive rates. Hope to see you again

Hayley posted this review on

Hayley gave HiQ Bury St. Edmunds 5/5

Professional, efficient and friendly service every time.  Fitted me in at very short notice and nothing too much trouble.  Great to deal with people you can trust. Really recommend these guys and have been coming back for years.

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Nick Hepden(Manager) replied on

Many thanks Hayley for leaving that lovely review. Hope to see you again soon and thanks for your loyal custom. Regards Nick

Richard Wayland posted this review on

Richard Wayland gave HiQ Bury St. Edmunds 5/5

.Very helpful staff, quick and efficient.

8 people found this review helpful, did you?

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Nick Hepden(Manager) replied on

Many thanks Richard, hope to see you again.

victoria posted this review on

victoria gave HiQ Bury St. Edmunds 5/5

Popped in for emergency new tyres, sorted within the hour. Great advice, super helpful, transparent pricing, not sold anything I didn't need. Will definitely come here again!

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Nick Hepden(Manager) replied on

Many Thanks Victoria. Glad your advice and service was to our high standards, Look forward to seeing you again.

Fordham posted this review on

Fordham gave HiQ Bury St. Edmunds 5/5

Nice to see most of the original staff there working under the new manager gives you trust and faith in the bussiness

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Nick Hepden(Manager) replied on

Many Thanks for taking the time to leave your review. Thanks for your loyal and continued custom. Regards Nick  

Currie posted this review on

Currie gave HiQ Bury St. Edmunds 5/5

Urgently required MOT today for Tax disk called round Bury no one could help (hols, no answers or no availability etc) found HIQ online called them quick response, no problems, booked in, great service and reliable. Very happy you have saved our week otherwise we would of had no car to drive!! Will be back in 2015 as we have a few other tweeks needing fixing and now we have found you sure we will use again. Many thanks would definately recommend. A+++ 

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Nick Hepden(manager) replied on

Thanks for taking the time to leave that great reveiw. We always try and go that extra mile for our customers and has build us a good reputation and a loyal customer base. Really glad you were able to use your vehicle over the festive period and looking forward to seeing you again in 2015.

Chris posted this review on

Chris gave HiQ Bury St. Edmunds 4/5

One of my run flat tyre was badly damaged. Limped to Tesco,Bury, who recommended this store behind their shop. Service was well above the call of duty. They didn't have this specialist tyre, unsurprisingly, but they phoned, found one, and brought it back. They fitted it. Then, again beyond the call of duty, they read the handbook and  initialiased it, making the tyre register for the run flat indicator. Outstandingly good service.

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Nick Hepden(manager) replied on

Thanks Chris for your review, we always offer the best services and will go out of our way to get our customers back on the road with little fuss. We also offer Mot's,Servicing and general repairs so please bare us in mind. Hope to see you again.

Veronika posted this review on

Veronika gave HiQ Bury St. Edmunds 5/5

Visited HIQ late afternoon, they not only fixed the problem even though it was minor it only took them about 20 minutes. I was happy to drive back to Ipswich knowing they have done a good job and the car was safe. I can not recommend them enough, not just professional but also with a smile on their face, best service I have had in a garage, will be back again!

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Nick Hepden(manager) replied on

Thanks for Veronika for leaving that great review We aim to please and really glad your experience was a good one Hope to see you again soon Regards Nick

Nick Bonfield posted this review on

Nick Bonfield gave HiQ Bury St. Edmunds 5/5

Used Bury St. Edmund's branch for the first time, very hassle free transaction, placed the order for four tyres via black circle, received a booking in time by instant e-mail, work was carried out by a very pleasant engineer, work started bang on the book in time and was carried out in a very speedy efficient manner, would certainly use and recommend.

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Nick Hepden(manager) replied on

Many Thanks for taking the time to leave your reveiw, Very glad you had a hassle free transaction. We always aim to hit appointment times and offer the best service. Hope to see you again for one of our services (Mot,Servicing Ect)

sue clarke posted this review on

sue clarke gave HiQ Bury St. Edmunds 5/5

Excellent service when called in 'on spec'. Felt pricing was Honest, will use again.

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Nick Hepden(manager) replied on

Thanks for taking the time to leave your reveiw Sue. We have built a very good customer base by offering honest and reliable advise so i'm glad you felt that too. Hope to see you again and thanks once again Regards Nick

Simon Jaynes posted this review on

Simon Jaynes gave HiQ Bury St. Edmunds 5/5

Ordered tyres through blackcircles and this was a recommended garage. Got the date wrong and I arrived a day late but the friendly staff had no problem with me being a day late and sorted my 2 new tyres. Thanks

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Nick Hepden(manager) replied on

Thanks for leaving your reveiw We always do what we can to help Hope to see you again for any of our other services

Jim Burling posted this review on

Jim Burling gave HiQ Bury St. Edmunds 5/5

I had a puncture in a run flat tyre and found HIQ by chance as i was away from my normal area of work.  Complete service , no quibbles and pleasant. Fetched new tyre as not in stock, so that i could get back to work. Clean, tidy and professional. Could not ask more from a company fitting tyres.

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Nick Hepden(manager) replied on

Thanks Jim for taking the time to leave your reveiw. I'm glad we made your visit as pain free and comfortable as possable. Hope we get to see you again & thanks again.

Dariusz Maculewicz posted this review on

Dariusz Maculewicz gave HiQ Bury St. Edmunds 5/5

High quality service, decent prices, immaculate work, great communication. I will come back for all further repairs, servicing and MOT's

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Nick Hepden(manager) replied on

Thanks for leaving your reveiw Dariusz. Look forward to seeing you again.

raymond bluett posted this review on

raymond bluett gave HiQ Bury St. Edmunds 4/5

very good service the staff member who served me was very helpfull and polite.

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Nick Hepden(manager) replied on

Thanks Raymond for taking the time to leave your review. I'm glad you found our staff helpful and polite. Hope to see you again. 

Paul Rayner posted this review on

Paul Rayner gave HiQ Bury St. Edmunds 5/5

Thanks for your prompt service today ,fitting a recently robbed catalytic converter ,well done top notch centre .

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Nick Hepden(manager) replied on

Thanks Paul for your review and we aim to please. Hope to see you again for any other of our service.

Adam Kydd posted this review on

Adam Kydd gave HiQ Bury St. Edmunds 5/5

I brought my car to HiQ Bury St Edmunds to have two new tyres.  The garage was very attentive and checked everything recommedning a wheel alignement and showed and explained to me why it was needed.  They had ordered the wrong tyres at first based off what I asked for over the phone but fair play they sorted it straight away and drove to collect the correct tyres rather than send me away even though it was late in the day. I must admit that having had the wheels moved around to get the new ones on the back, I had some vibrations in the front wheel which I suspected the wheels weren't balanced properly.  I took the car back and they fixed the problem quickly and with no hassel. I was happy with my service.  Everyone makes mistakes but it is how you fix them which tests customer service in my mind.

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Nick Hepden(manager) replied on

Many thanks Adam for leaving your reveiw. We always try to go the extra mile for our customers and glad your experience was good. Hope to see you when you require any other work on your vehicle.

Bob posted this review on

Bob gave HiQ Bury St. Edmunds 5/5

Great Service good prices's nice people. Will go back again if very hard to find good service now days and I did at hiq.

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Nick Hepden(manager) replied on

Thanks Bob for taking the time to leave your review. Im glad we gave you our great service and thanks for your continued loyalty.

David Taylor posted this review on

David Taylor gave HiQ Bury St. Edmunds 5/5

Once again a great service from Nick and his team.

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Nick Hepden(manager) replied on

Thanks David and always great to see you and your wife. Look foward to seeing you next month for the MOT.

Paul posted this review on

Paul gave HiQ Bury St. Edmunds 2/5

I attended HiQ to have a noise which eminated from the front of the vehicle diagnosed. The car was booked in for 09:30 and mine was the second name in the branch diary. However when I returned at 11:15 my vehicle hadn't been examined but to my astonishment the HiQ bay was full of other vehicles. I was told that my car would be taken out for a test drive because there were no ramps available. After only a three minute drive I was told that the technician could not hear a noise and the car would have to go on the ramp, but there would be none available for at least another hour! When I pointed out my disappointment to the manager I found him to be disinterested and dismissive. He explained that there were no times in the diary despite me being asked to bring the car in for 09:30 and that he had been unable to find my name, until I pointed it out. In conclusion I found HiQ Bury St Edmunds to be disorganised and will not be returning.

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Nick Hepden(manager) replied on

Thanks for taking the time to leave your review. Of course im unhappy that we didnt meet your expectations or our own high standards. As you can see from our other reveiws this is not the norm and we will make every effort to ensure our communications and booking system dont fail again. If you would like to give us another chance or give me a call i would it would be much appericated. Regards Nick

George McKeown posted this review on

George McKeown gave HiQ Bury St. Edmunds 5/5

Have used this store for many years.staff always friendly and willing to offer advice.jobs always finished at time stated .premises always clean and tidy even when busy.brand new reception area which is comfortable and drinks are available.prices are always competitive without retracting from service provided. 

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Nick Hepden(manager) replied on

Many thanks for leaving that great review. We are glad that we are maintaining our high standards and keeping our customers comfortable in our new reception. Thanks once again

Bolt posted this review on

Bolt gave HiQ Bury St. Edmunds 5/5

Always helpful and efficient

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Nick Hepden(manager) replied on

Many thanks for taking the time to leave your reveiw. Glad you find our service to a high standard and thanks for your custom.

Phill posted this review on

Phill gave HiQ Bury St. Edmunds 5/5

Great service and staff, highly recommend HI Q bury st Edmunds.

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Nick Hepden(manager) replied on

Thanks Phill glad we meet your expectations. Look forward to seeing you again.

mr.sore posted this review on

mr.sore gave HiQ Bury St. Edmunds 5/5

great service from the moment i walked into reception

2 people found this review helpful, did you?

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Nick Hepden(manager) replied on

Thanks Mr Sore for leaving your review. We aim to please and look forward to seeing you again.

Allan posted this review on

Allan gave HiQ Bury St. Edmunds 5/5

Helpful polite fast efficient service with competitive prices and no hidden extras. Buy relax and rest easy....        

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Nick Hepden replied on

Thanks Allan for taking the time to leave that great review. Thanks for your custom and look forward to seeing you again.

Yousaf Khan posted this review on

Yousaf Khan gave HiQ Bury St. Edmunds 5/5

I was greeted by the manager and was so happy with his conversation and overall help. Had my 1st Mot since moving from London and made a great choice with hiq

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Alan Brown(manager) replied on

Thanks Mr Khan for taking the time to leave your review. Your feed back is most appreciated. We look forward to seeing you next time your vehicle requires Servicing,Tyres or an Mot.

Stephen Spencer posted this review on

Stephen Spencer gave HiQ Bury St. Edmunds 5/5

Alan and the team have been keeping us on the road for 20 years. You can always trust them to do a great job at a fair price.

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Alan Brown(manager) replied on

Thanks Stephen for taking the time to leave your reveiw.

Always good to see you and thanks for your loyal custom

Jane Swan posted this review on

Jane Swan gave HiQ Bury St. Edmunds 5/5

Booked car in for full service. done in the time and price I was quoted.

Great job guys

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Alan Brown(manager) replied on

Thanks Jane for leaving that lovely review

Glad we gave you another good customer experience

Once again Thanks

gemma posted this review on

gemma gave HiQ Bury St. Edmunds 5/5

thanks again to alan and his team for their  prompt and friendly service GREAT!!!

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Alan Brown(manager) replied on

Thanks Gemma and glad are service was prompt and friendly as we always try and give our customers the very best in customer service.

Look forward to seeing you again

Robert Palmer posted this review on

Robert Palmer gave HiQ Bury St. Edmunds 5/5

Thanks Alan and staff for another great service will see you next month with Jane's car.

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Alan Brown(manager) replied on

Thanks Robert always good to see you

Glad we looked after you and yes see you next month.

Thanks Again

Rita Newlands posted this review on

Rita Newlands gave HiQ Bury St. Edmunds 2/5

The apparent contridiction between 'Fairly Dissatisfied' for "Satisfaction" and 'Yes' for "Use Again" is down to one issue - the lack of care given to protecting the underside of the car on jacking it up to replace the tyres.  Permanent trolley jack indentations are left on the underside of the car body at least.  It should be COMPULSORY for tyre outlets to place a cushion of some description between the jack and the vehicle to protect customers vehicles against such damage.  Not every customer treats ownership of their vehicle as a short term excursion!   

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Alan Brown(manager) replied on

Sorry to hear your dissatisfied with our service, But I would like to look at the vehicle and see what damage has occurred.

The vehicle was jack up by our ramp and not a trolley jack so only jacking points would have been used.

Please give me a call so I can book you in for a inspection 01284 701228 

David Copperwheat posted this review on

David Copperwheat gave HiQ Bury St. Edmunds 5/5

Very helpful and took the time to answer my questions. Apart from having new tyres fitted I had a winter check which showed up the battery was in need of replacement. Many thanks and will certainly use you again.

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Alan Brown(manager) replied on

Thanks David for taking the time to leave your review.

Glad your experience was good and you took our complimentary winter check.

Hope to see you again soon

Michael Ryall posted this review on

Michael Ryall gave HiQ Bury St. Edmunds 5/5

The staff at this centre are so friendly helpful and help me out with problems that I have with my car, even non tyre based problems. I would be in my car without them. Well done.

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Alan Brown(manager) replied on

Thanks Michael for that lovely review.

We hope to see you soon and keeping you on the road for years to come.

Alan Jones posted this review on

Alan Jones gave HiQ Bury St. Edmunds 5/5

Phoned to ask if I could pop down and have a new tyre fitted during my lunch hour.

Tyre was fitted and my spare put on to replace a worn tyre, prompt service

2 people found this review helpful, did you?

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Alan Brown(manager) replied on

Thanks for the review Alan.

We always try to work around our customers needs

Hope to see you soon. 

Brian Harries posted this review on

Brian Harries gave HiQ Bury St. Edmunds 5/5

I have always found Alan and all the staff friendly professional and very helpful, let alone, fair on pricing.  Will always use them for all my needs and when my wife's car is out of warranty, that as well.

Thankyou Alan and staff.  Brian Harries

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Alan Brown(manager) replied on

Thanks Brian for taking the time to leave that great review.

We pride ourselves on being competitive and giving good customer service.

Look forward to the opportunity in looking after your wife's car too .

Thanks again.

Jill Burrows posted this review on

Jill Burrows gave HiQ Bury St. Edmunds 5/5

Friendly knowledgeable staff. Can speak directly to mechanic. Basic but comfortable waiting area rather than posh area with TV etc. Value for money always helpful and obliging staff.

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Alan Brown(manager) replied on

Thanks Jill for taking the time to leave a review.

Your comments are appreciated.

Alan Rudman posted this review on

Alan Rudman gave HiQ Bury St. Edmunds 5/5

Great and friendly service, seem to care about the customer.

1 person found this review helpful, did you?

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Alan Brown(manager) replied on

Thanks Alan for leaving that great review.

Look forward to seeing you again

Michael Young posted this review on

Michael Young gave HiQ Bury St. Edmunds 5/5

The Service that I received was of the very highest level.

The professional and very friendly approach demonstrated by both Alan and Darryl was truly excellent.

Clearly the culture of customer service has been given top priority by Management and taken on board by the staff.

A glowing example of customer service!  Thank you and well done!

Mike Young.

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Alan Brown(manager) replied on

Thanks Mike for taking the time to leave that great review.

We do try and give the best customer service to everyone who walks through our door and we are very pleased you had a great experience.

Many Thanks and see you next time.

David Wakeford posted this review on

David Wakeford gave HiQ Bury St. Edmunds 5/5

Have always been pleased with the advice Alan, the manager gives Visited for years and never bother to get other quotes as I know Alan will be fair and in addition to good service offer competitive rates

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Alan Brown(manager) replied on

Thanks David for the great review.

Katie posted this review on

Katie gave HiQ Bury St. Edmunds 5/5

I have been using HiQ for several years and continue to do so as I find the staff so friendly and helpful.  They know my name and make me feel comfortable which as a female is important when it comes to cars!  They have always been so helpful, particularly when I had my car towed there to be fixed.  They are efficient and have competitive prices and are always willing to help.  Thank you for your service, keep up the great work :0).

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Alan Brown(manager) replied on

Thanks Katie for that lovely review its nice to know that our female customers feel at ease coming into our store.

We are very grateful for your loyalty and we hope you recommend us to your family and friends. 

Many Thanks

Nicky posted this review on

Nicky gave HiQ Bury St. Edmunds 5/5

Always receive quality service and advice, will continue to always use them

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Alan Brown(manager) replied on

Thanks Nicky for your review and thanks also for your loyal custom.

Renata Grant posted this review on

Renata Grant gave HiQ Bury St. Edmunds 5/5

I first used HiQ to buy tyres -until I realised they would also service, MOT and repair my car. A friendly team, with efficient service, competitive rates, always willing to help....and now with lovely new waiting room facilities. Its the best garage experience I have had in 20 years of motoring. I would wholeheartedly recommend.

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Alan Brown(manager) replied on

Thanks Renata for taking the time to leave that lovely review, I will continue to offer the best service and trustworthy advice.

We look forward to looking after your vehicle for the next 20 years.

Thanks once again.

John Harris posted this review on

John Harris gave HiQ Bury St. Edmunds 5/5

No one likes to buy tyres but the experience was relatively easy due to the efficient and helpful staff. I found the price very competitive and would recommend anyone requiring tyres to visit this centre. Many Thanks.

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Alan Brown(manager) replied on

Thanks John for leaving you review and I'm glad your visit was made as stress free as possible.

Thanks also for your recommendation and hope you will also try one of our other services including Mot's, Vehicle Servicing and Mechanical repairs.

Eddie Dougall posted this review on

Eddie Dougall gave HiQ Bury St. Edmunds 5/5

I have been getting my tyres from HiQ for 20 or more years and have always been pleased with the service. I called in on Friday 17April 2013 at about 3.30pm with a damaged tyre. Unfortunately there was no compatible Goodyear tyre in stock but Alan, the manager, promised to get one and have it ready for collection the following morning. He was as good as his word and the wheel was back on the car in 10 mins. on Sat. morning. Excellent.

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Alan Brown(manager) replied on

Thanks Eddie for leaving your review, We appreciate your loyal custom and will continue to offer you our best deals with the best service. 

Julie Jeffery posted this review on

Julie Jeffery gave HiQ Bury St. Edmunds 5/5

after shopping around, once again I came back to you, best price in town, great service and friendly staff, will definitely recommend

1 person found this review helpful, did you?

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Alan Brown(manager) replied on

Thanks Julie for taking the time to review your purchase with us.

Your recommendation is much appreciated.

Stephen Spencer posted this review on

Stephen Spencer gave HiQ Bury St. Edmunds 5/5

I've been using Hi-Q for over 20 years and now my children do. The staff are efficient, honest and unfailingly helpful.

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Alan Brown(manager) replied on

Thank you Stephen for leaving that great review, We appreciate your loyal custom and many thanks for recommending us to you family to.

We will continue to offer honest and reliable service as we always have.

Cameron Brewster posted this review on

Cameron Brewster gave HiQ Bury St. Edmunds 5/5

First visit to HiQ was for a Service and MOT. Staff were friendly and helpful. The price of the Service and MOT was great, much better than I was expecting! They don't change things without asking you first, and they explained what was wrong with my car and how to go about sorting it.

I'll definitely be using HiQ in the future, as will both my parents from now on. Brilliant service!

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Alan Brown(manager) replied on

Thanks Cameron for taking the time to write your review, really glad your visit to our store was a good experience, we always give the best advise we can and never change things without our customers understanding the problem and agreeing the price.

Thanks once again and we look forward in seeing you and your parents in our store again.

Rick Taylor posted this review on

Rick Taylor gave HiQ Bury St. Edmunds 5/5

Great service, Friendly staff the store is being revamped at the moment and i'm sure its going to look great when completed.

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Alan Brown (manager) replied on

Thanks Rick glad you had great service from my staff, Yes the building works will soon be completed so fell free to come and have a look and a free coffee.

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