What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Alan Hartland posted this review on

Alan Hartland gave HiQ Dudley 5/5

I would like to thank the manager I think he`s name is Terry for helping me out today on a time related issue with my car. I can honestly say he went the extra mile to provide a resolution for my problem. Excellent service ! I will be using this place again. Once again many thanks. Alan

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Sonia A posted this review on

Sonia A gave HiQ Dudley 5/5

I always go to HiQ for all my Mot's, Services and Adhoc problems. Terry, John and Lee have always been ready to help when I have had problems with my car. I have been using the service for a number of years now. Polite and professional and would recommend to others.

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zbigniew samuel posted this review on

zbigniew samuel gave HiQ Dudley 5/5

Terry thank you for last year for looking after our fleet. You and your team provide an excellent service to us and you are always very helpful. You know what you do and you are specialist in the town.

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Jessie Tree posted this review on

Jessie Tree gave HiQ Dudley 5/5

I moved last week and am new to the area. My ABS showed a fault so I booked in to the Dudley branch. I have four kids and a partner who works shifts and had no way of getting home to wait while the work was completed. One of the staff drove me all the way home and then even returned my car to me when the work was completed. He arranged for me to pay over the phone and he went above and beyond by sorting his own lift home. One of my children was really ill and the care that was shown to us all was incredible. I can not thank the staff enough for all that they have done for us today. It is so rare to have such a thoughtful and personal service these days. Thank you all.

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Andrea Burton replied on

I have been going to the guys for many years, things have changed, people have changed, but I never had any complaints. My Husband died very suddenly, let's be honest, as a woman, you get ripped off in a lot of places. That was never the case with HiQ, they are decent and honest, it is reassuring to me that I can trust them. Angie

Jeremy Davis Smith posted this review on

Jeremy Davis Smith gave HiQ Dudley 5/5

Thanks Terry for the advise on my car and it runs a lot better now.

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Andrea Tyson posted this review on

Andrea Tyson gave HiQ Dudley 5/5

Very helpful staff. Although I had been to another tyre centre and was advised that the tyre was unrepairable, the staff at Hi-q checked the tyre and said that it could be repaired rather than replaced. This meant a saving of over £100! Thank you.

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Julie Cox posted this review on

Julie Cox gave HiQ Dudley 4/5

Visited hq after discovering slow puncture i wanted to check couldn't be repaired as competitor would not repair and quoted what i considered to be a high price for a replacement with no other options offered. They also had my vehicle all morning as they were busy. Hq was recommended by a family member. I was greated by Mark who inspected the tyre and indeed confirmed it couldnt be repaired. He gave several options as a suitable replacement to meet my needs and price range. Excellent service, polite and professional staff. Would recommend. Thanks Mark :)

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Sarah posted this review on

Sarah gave HiQ Dudley 5/5

Thanks to all who worked on my car over the last 3 days to fix it for me. You were all very helpful and polite and didn't overcharge. Will be returning although hopefully not too soon! ð???

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derek burton posted this review on

derek burton gave HiQ Dudley 5/5

Good service, friendly helpful staff.

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Terry Smith posted this review on

Terry Smith gave HiQ Dudley 5/5

My car went to HiQ Dudley for a routine service. James the manager contacted me and informed me of a major problem with the front suspension.He was very helpful and knowledgeable about the problem. The price for repairing the suspension was very reasonable. There are four cars in our household and from now on all with be looked after by HiQ.

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James Webley replied on

Thank you very much for your recognition of our efforts Terry we all at Hi-q Dudley value your custom and look forward to seeing yourselfs again in the future. Kind regards James Webley Branch Manager

Mark Thomas posted this review on

Mark Thomas gave HiQ Dudley 5/5

I visited my Hi q centre at Dudley with a puncture that a large well known tyre company said was beyond repair.Not only did they repair the tyre they also swapped my tyres about without any problem.The staff even tried to sort out my tyre indicators as well.They were really friendly and seemed to care for the customer unlike other tyre places it have visited.Get yourself down there with any tyre issues,they will give you honest advice, and they will look after you,I will be going back.

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Kirstie posted this review on

Kirstie gave HiQ Dudley 5/5

I have visited HiQ Dudley a couple of times now and have received the highest level of customer service. My last visit was for an MOT. The lads went out of their way to help me with a few niggles before the big test and Linda is a credit to HiQ with her friendy and approachable attitude. I really would recommend HiQ Dudley to anybody and will always go to them when my car needs them. Keep up the good work!! :-)

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Gill & John posted this review on

Gill & John gave HiQ Dudley 5/5

The level of service recieved were outstanding and the manners and helpfulness of the staff especially linda were impeccable. They are the best garage I have ever visited and they have gained a lifetime customer. The mechanic who also worked on our car in his own time needs a great big award so thank you Aaron for all your time and effort    from Betty's greatful owners     

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Jason posted this review on

Jason gave HiQ Dudley 5/5

I was really stuck whilst visiting my mother (I had travelled from St.Ives, Cornwall) , after your service representative took a look underneath he advised I required a rear box , and fitted me within the hour. I was very impressed (VERY), & to boot at a reasonable price too, excellent. I must add all the staff were very professional and extremely helpful, a chap called Jason and a lady called Lynda were brilliant. (really nice good genuine people) I now recommend to all my family (that live in Dudley) that this place is the BEST. What a friendly professional place to happen upon, FIVE out of FIVE STARS, for service price and friendly atmosphere. In fact everything that you would want out of a garage, EXCELLENT. Give them a try you will be more than satisfied. thanks guys,,,,,,,,,

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Luke Breakwell posted this review on

Luke Breakwell gave HiQ Dudley 5/5

My first visit to this garage was for a leaking tyre which after a short wait the guys told me was a bad valve that they would fix for free. I recognise that the valve and effort was not costly but the sentiment and friendly mannerisms of the staff really makes a good experience and a big difference.

Another visit today with brake issues and I was asked to leave the car with them until they could take a look, a while later I got a call to say that they could not locate my locking wheel nut and could I go up and have a look. When I arrived and took my nut out of my glove box the manager thanked me for walking back to the garage (this has never happened in any other garage) and explained that they dont like to go rummaging through peoples cars and property.                      Yet again I found myself impressed with the staffs good manners! After the job had been done and the bill paid I was advised to take it easy on the brake discs until they were worked in and "If you have any problems pop back, you know where we are". Considering that I am not a regular customer I have been made to feel as though I have been visiting this garage for years, I cannot fault the staff here and will be happy to take my vehicle here again in the future, it is nice to find an establishment that doesnt make a mechanical rookie feel like an idiot or that they are being treated like an idiot.

10/10!!

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shawn posted this review on

shawn gave HiQ Dudley 5/5

excellent service, i highly recommend!

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