What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Geoff Hudson posted this review on

Geoff Hudson gave HiQ Gateshead 5/5

We have been using the Gateshead branch for years and the main reason my wife and I go there can be summed up in one word.... "TRUST". The advice and service we have received from these guys is second to none. They don't try to sell you the most expensive tyres. They "qualify" you by asking pertinent questions with regard to usage and then advise the best option, whether you are looking for premium tyres or something towards the budget range, you'll get great advice. You'll always get a warm welcome here and great advice, so why go anywhere else?

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Sarah Turner posted this review on

Sarah Turner gave HiQ Gateshead 5/5

Manager and staff always very professional helpful and friendly, super nice. Been going to the Gateshead branch for a few years now and would highly recommend, good work competitive prices..

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Gill Rusiecki posted this review on

Gill Rusiecki gave HiQ Gateshead 5/5

I used this centre because I had a free MOT voucher and it's handy for my home, but they were so friendly, helpful and professional that I will use them again without hesitation. Great find!

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Sally Thompson posted this review on

Sally Thompson gave HiQ Gateshead 4/5

Very satisfied with the service here. Treated well, unlike my experiences at other well known car centres. And good job done on my vehicle. Will definitely be visiting again for other services. Thanks!

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ROB posted this review on

ROB gave HiQ Gateshead 5/5

Fault diagnosed quickly and fair price to repair, half the cost of the Audi garage. car now good as new.

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peter bradshaw posted this review on

peter bradshaw gave HiQ Gateshead 5/5

great service, pleasent staff nothing is a bother job done and advice given ,clean conditions. a welcombe cup of tea  it was welcombe as it was a very cold day. I will be calling again if my car needs any repairs done.

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sam batey posted this review on

sam batey gave HiQ Gateshead 1/5

As like every year I book my mot here and never had any problems the staff had changed I noticed this time and came in with a fault and mot needed. To cut a long story short 6 and a half hours later mot done and fault not done. The loud noise when the engine is running and the orange engine light on was still there. After giving the garage 3 attempts to put it right I'm still no better off but £255 down! There advice was take it to a Toyota garage. A 13 yr old car to a dealer who will charge the earth. I'll honestly not go back here again and have emailed a huge complaint and hope I get a reply.

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sam batey posted this review on

sam batey gave HiQ Gateshead 1/5

I've been to this garage for years and always helped and been honest. Completely new staff by the looks of it this time that do not listen. Came in for an m.o.t and explained a fault as engine light had come on 2 days ago and I was assured it will be looked at. I dropped my car off at 10am as they said earlier the better and arranged a lift bk with my daughter. Rang at 1pm and not had the mot yet. They rang an hour later saying it had passed I asked about the fault and said I'll get the guys to check it out. Rang back saying it's your breaks (with an orange engine light on) yes so said ok do the pads and shoes. Came back at 4.30pm as they said to come back then to the same fault. Too late now my mechanic has gone home. Rang day after as car sounded so bad and said come back sat. Said it was a valve timing system and come back on my day off. Booked it in today and got a sorry can't help you its not our thing you probably need to take it to the dealer. What a 13 yr old car to the Toyota dealer. I have never ever known a garage to not help you in anyway and then said on Saturday I topped your car with oil free of charge. I said well I've oil in my boot that I told you when I dropped it off. I Will without a doubt not go back to the bensham bank garage or any other HiQ ones. Been done over good and proper!

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simon atkinson posted this review on

simon atkinson gave HiQ Gateshead 5/5

Excellent Customer Service from start to finish! Would highly recommend, member of staff very helpful and courteous. I was even offered a cup of tea whilst I was waiting for a new tyre to be fitted on my car!!!!   Well done HiQ

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lucas aziakonou posted this review on

lucas aziakonou gave HiQ Gateshead 5/5

I just became member of family of the company since i have been visiting the shop

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Jeff van hee posted this review on

Jeff van hee gave HiQ Gateshead 1/5

Had front discs pads renewed on range rover drove out of garage reported problem straight away advised to still use as brakes where bedding in failed next day could have had accident  advised brake pipes where corroded  and burst surely system should have been thoroughly checked before passing especially when problem reported straight away after leaving garage and not been taken seriously and still told to use lax attitude they renewed brake pipes as a good will gesture job should have been checked correctly in first place also had van serviced at same time on collection battery warning light on check sheet said ok I pointed problem out  they checked it out said still ok to use broke down next day they did not take of one of front wheels of to check brakes original cable ties still left on wheel trim excuse was other ones ok so that one should should be ok 

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John posted this review on

John gave HiQ Gateshead 5/5

Brilliant service! recommended to all family and friends

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Kenny Sandland posted this review on

Kenny Sandland gave HiQ Gateshead 5/5

Our family all use Hi Q Gateshead for our tyres, always very helpful, prices are always excellent. I was even shown that one of my alloys had a buckled rim on it and was given advice to approach my dealer regarding the wheel being replaced. More than happy yet again and will continue to use Hi Q.  Good stuff guys!

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rod hicken posted this review on

rod hicken gave HiQ Gateshead 5/5

I was welcomed and had a nice friendly visit. The staff were great and the boss 'Ali' could not do enough for me and I was kept informed at all  times from start to finish. Well done !!

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John Langston posted this review on

John Langston gave HiQ Gateshead 5/5

I have been using the HI-Q Garage at the bottom of Bensham Bank for more years then i can remember .

The lads there from the manager (Kelvin) down to the tea boy are brilliant and bend over backwards

to help you get you back on the road.....I have always said if you find a good tradesman stick with

them and thats what i have done ....Dont take my word for it try them out im sure you will find them

friendly ..knowledgeable ..efficient & their prices arnt bad either

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