What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

John Staggs posted this review on

John Staggs gave HiQ Horley 5/5

I visited your branch today for a replacement car battery. My battery was tested and the replacement was fitted immediately while I waited. Your fitters were professional, efficient and very customer focused. Within 20 minutes my car was fitted with its new battery and I was on my way. Please thank the guys at your Horley branch for the excellent service that they provide.I will have no hesitation in recommending your company to friends and relatives and I will certainly be using you again in the future. Well done for a brilliant service that puts your competitors in the shade. John.

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Richard Collins posted this review on

Richard Collins gave HiQ Horley 5/5

We found we had a leaking radiator. Dropped off car at 0800 and staff promised best endeavours it get it done quick. We were delighted to be called and told it was all sorted (new radiator fully fitted and new coolant) by 12.30 :) We have been using this branch of HiQ for over ten years for servicing and MoT of both family cars (and tyres, brakes, exhaust etc.) and have always had excellent service. Highly recommended.

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Ryan Botha posted this review on

Ryan Botha gave HiQ Horley 5/5

Had an emergency which the friendly staff were dealing with in a very short time. Highly recommended.

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Danny Grant posted this review on

Danny Grant gave HiQ Horley 5/5

I went in today for a new tyre. Very friendly and efficient. I was in and out in 10 minutes.

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Paul Griffiths posted this review on

Paul Griffiths gave HiQ Horley 5/5

Have used them for all my Tyres for a number of years for my "fleet" of two family cars!! Online was easy - tyre fitting by HIQ was even easier. Roy and his Squad thank you. excellent service. tweeted @PGACricket

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Tony Derrick posted this review on

Tony Derrick gave HiQ Horley 5/5

Like many of the other reviewers I have been visiting Hi Q Tyre's for years and years. Always excellent customer service. If they can deal with you then and there they will. They never try to rip you off. A case in point. I wanted four tyres for my wife's car. Main dealer a £100 more expensive: Bush Tyre Company a whopping £240 more expensive!! So great customer service and highly competitive prices equals the real deal in my book.

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Paul Deamer posted this review on

Paul Deamer gave HiQ Horley 5/5

Regular customer using these guys for years. Great polite service, great prices, good advise and no unnecessary work. Recommended to all I meet!

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Annette Rice posted this review on

Annette Rice gave HiQ Horley 5/5

Came today after being recommended absolutely great , they offered great advice and did not try to make spend more. The price they quoted which was brakes and fitting was excellent value and they added no extras . 10 out of 10 .

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Abi Philpot posted this review on

Abi Philpot gave HiQ Horley 5/5

My mum has been coming here for years when she needs little jobs done and has always praised how absolutely fantastic they are! When my car had a little problem the other week I turned up at HI Q without an appointment and were more than happy to help! Fantastic service and are such a friendly bunch of guys, thank you!!!

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Roger posted this review on

Roger gave HiQ Horley 5/5

This store goes out of its way to provide a excellent service and always exceeds your expectation . I drive over 20mile to come here and will never change . Center of excellence and honest 

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DON PASCALL posted this review on

DON PASCALL gave HiQ Horley 5/5

I have been using Roy and his crew for several years now for Oil Changes Etc and Have had Brake  Pads etc done there and more technical jobs.The staff always greet you with a smile and their prices are highly competitive and if you need a new bulb its done while you wait. Keep up the good work Lads.

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Peter John Duncan Stevenson posted this review on

Peter John Duncan Stevenson gave HiQ Horley 5/5

Extremely helpful, professional, knowledgable, efficient, friendly and obliging. Always willing to go the extra mile. Items not in stock ordered and arrive within 24 hours, with a phone call to advise arrival. Never try to add on unnecessary work, but advise honestly on the safety and timing of work required. I do shop around to compare prices, but they come out tops each time, and the service is outstanding. I always recommend this garage... they are simply the best.

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Peter John Duncan Stevenson posted this review on

Peter John Duncan Stevenson gave HiQ Horley 5/5

Extremely helpful, professional, knowledgable, efficient, friendly and obliging. Always willing to go the extra mile. Items not in stock ordered and arrive within 24 hours, with a phone call to advise arrival. Never try to add on unnecessary work, but advise honestly on the safety and timing of work required. I do shop around to compare prices, but they come out tops each time, and the service is outstanding. I always recommend this garage... they are simply the best.

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Margo Slater posted this review on

Margo Slater gave HiQ Horley 5/5

Visited store yesterday to get a tail light replaced, they found a faulty circuit and fixed it. Very thorough and helpful as always

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Jenny posted this review on

Jenny gave HiQ Horley 3/5

On a recent visit to have two tyres changed, couldn't have been more happy with the service, price and how quickly the job was done. However, after I'd returned home I realised the dust caps on the two wheels that the tyres were replaced were missing. Slightly annoyed as these were metel fiat dust caps which where specifically bought. So the next day returned to the shop to retrieve them. I walked into the shop and explained to a man behind the counter what had happened and he went out the back to look for them. He returned with two, one was mine and one was off someone else's car.  He explained that that just get cut off and disreguarded. I can understand this but as a car garage surely you're aware people pay for these and I should have been asked at least if I wanted to keep them. The man continued that perhaps if I had come in earlier I could have got them both back before they had swept. I shouldn't have had to come back at all and the customer service I received from this man was appaulling. He then said i should have specifically asked to keep them and proceeded to say he didn't want to deal with this because he didn't like my tone. I was taken back by how I was spoken to by this member of staff and requested to speak to the manager but he was on the phone to which then the man said he was the owner. To be honest this made the situation even worse considering how Hi Q state great service. This man was rude and damaging to your franchise. I appreciate this is all over missing dust caps which is very insignificent but simple customer service and at least an apology could have avoided all of this.  Dont get me wrong, I was completely happy with the service I had recieved from everyone else in the store and the work done up until I had to speak to "the owner" who also denied being part of a chain/franchise probably to avoid complaint. Perhaps in the future to avoid similar happening to anyone else, employees should ask customers simply if they'd like to keep they're dust caps. As this has clearly happened before as I was handed someone else's dust cap.  And also perhaps some re training in customer service for particular members of staff. Reguards 

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Keith posted this review on

Keith gave HiQ Horley 5/5

Excellent company. Great with offering advice, price-matching and service. Friendly and professional. Keep their commitments to call back when there is a stock/delivery response. Have used the company for years however as am price concious I always shop around to ensure keenest price and always end-up buying from Hi-Q - even when my wheel barrow tyre needed an inner tube!

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Mike Johnston posted this review on

Mike Johnston gave HiQ Horley 5/5

Been visiting HiQ for twenty years and more. Best tyres and fitting I have ever known. The staff are tip top and always greet you and do exactly as requested. I also find that mechanical jobs are carried out and cheaper also. I am within 10 minutes walking distance so it makes sense if I have to drop the car off and go home. First class establishment and staff.

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Joe Parr posted this review on

Joe Parr gave HiQ Horley 5/5

Great price. Fast personal service. No complaints at all. They even went the extra mile and rotated the wheels around the car to get a little more life out of them!

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emma banks posted this review on

emma banks gave HiQ Horley 5/5

Excellent friendly and effecient service

thank you

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Morgan Rees posted this review on

Morgan Rees gave HiQ Horley 5/5

Went to HIQ horley for the first time this week, booked in my car for engine light and partners car for service and mot, ended up having to fit new brakes and a few other bits. All the staff and manager could not have been more helpful, minor work for mine which they explained and I was able to do myself and save some money, extremely helpful and made a real effort to make it as cheap as possible but still giving great service. Highly recommended 

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steve posted this review on

steve gave HiQ Horley 5/5

fantastic service , honest advice, value for money, knowledgeable friendly guys

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Adam posted this review on

Adam gave HiQ Horley 5/5

Had a gold service and a mot new tyre fitted track rod end new bulbs all for a very good price infact I was shocked at how low I was expecting 500/600 pound bill on mot failure but instead I got a 287 bill and mot pass deffo visit again for repairs service mot top dollar well happy 

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Peter H posted this review on

Peter H gave HiQ Horley 5/5

A couple of months ago I bought a tyre for my daughters car on a recommendation that HiQ in Horley offered good value for money and a good service, this was proven to be right. I recently needed a new battery and decided to visit HiQ again. I've always looked around for best prices and would normally fit parts myself but the battery was a bit of an emergency hence the visit to HiQ. As soon as I pulled up my car was attended to immediately, the car was then ready to drive away by the time I had paid which was no more than a few minutes. The battery was much cheaper than I thought it would be and covered by a 3 year warranty. Thoroughly recommend HiQ.ð?'ð?'

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