What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Customer Reviews

5 months ago
Was not impressed

Was not impressed, I booked online for two new tyres I turned up on the day the lady said it wasn’t even booked in but would sort it. I got phone call an hour later saying they haven’t got the tyres in at the price I got quoted and was doubled in money. I had a toddler with me so was a waste of my half a day and takes some organising when you have a child. Was really disappointed

Lucy Burton
5 months ago
A honest bunch of people

A honest bunch of people. Very reliable quick and they strive to give you their best everytime. Would highly recommend them to anyone.

Trevor Ford
8 months ago
Okok

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Kevin Knott

Nicola Eden posted this review on

Nicola Eden gave HiQ Ilkeston 1/5

Had a mot in March. Cost over 500 pound to sort it for a pass. Just had the wheels tracked by someone indepentand company who looked at the mot sheet /work done and told us we've paid far too much for the parts / work carried out. Also they damaged our car whilst it was there /reveresed it into a wall, which they fixed to be fair but it took 2 weeks and its poor work.So not happy at all to find out we were overcharged for the work done/ parts cost. Won't be going back.

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The HiQ Team replied on

I am sorry to hear that you had a difficult experience when visiting us. I am aware of the issues that you are talking about. We apologise that the service you received has not been up to your expectation, please contact us in centre with the necessary details to enable us to rectify the issues.

Jeff Cliff posted this review on

Jeff Cliff gave HiQ Ilkeston 5/5

I had 4 tyres fitted in our three different ca rsand found the whole experience very good.Debra was very helpful in advising on the range and price of the tyres needed and the lads fitting them were very professional.all round a great service that I would recommend to anyone!

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Muriel Harrison posted this review on

Muriel Harrison gave HiQ Ilkeston 5/5

This is my 4th visit to have tyres fitted. The booking was carried out on time and the staff were friendly. I don't see any reason to go anywhere else.

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Terry Weston posted this review on

Terry Weston gave HiQ Ilkeston 5/5

A big up for Gary and the excellent hi q staff we recently had two tyres fitted well pleased with price, booked online great service nothing to much trouble Gary even offered to pick us up locally to save us walking, much appreciated polite friendly service would recommend to all thanks once again Terry and Alison

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Jenny Bostock posted this review on

Jenny Bostock gave HiQ Ilkeston 5/5

Having recommended you to my father-in-law, he has now visited and was also delighted with your service. We have both found that you are willing to go that bit further than expected. He needed a lift back home and was offered it without any further discussion. He will be bringing his future business to you. It is always a little worrying when recommending something as not everyone has the same expectations, but I needed have worried at all. Thank you very much for your high standard of customer care.

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Jenny Bostock posted this review on

Jenny Bostock gave HiQ Ilkeston 5/5

I have already recommended you to my friends and family. I am delighted with your service once again. Checking my car and telling me it is OK and safe is a huge service to me and you don't even charge for it. Unfortunately, I was duped into a service contract with another garage but I bring my car to HiQ for everything else not included. When the service contract runs out, I will be straight back to Ilkeston. I trust you to be honest with me and I feel that I am getting excellent value for money. Thank you for keeping me safe.

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Les Taylor posted this review on

Les Taylor gave HiQ Ilkeston 5/5

The Staff, Debbie, Gary, Bob and all the other team members I don't know the names of, are so welcoming whenever I call in with a problem. The staff remember my name and treat my 13 &16 year old cars like they were their own. The respect they show me and my vehicles can only be reciprocated by my support of their services. They are so helpful and nothing is to much trouble. They offer alternative options when I am uncertain and their knowledge is beyond bounds. Without sounding like I'm crawling, I want to say, these guys you can totally trust. Thank you for a great service.

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Alan C posted this review on

Alan C gave HiQ Ilkeston 5/5

My daughter hit a raised drain cover while on her way to work, in her Ford Fiesta, badly damaging the front drivers steel wheel rim, preventing the tyre from sealing. Made my mind up that we needed a new rim and contacted HiQ Ilkeston and spoke to Debbie. She was very helpful, and offered advice where I could get one and that HiQ could sort it all out for me, by ordering a new rim and refitting the tyre. She did also say that there was a possibibity the rim could be repaired by their staff. The car was needed daily by my daughter who commutes to Matlock daily and was driving on her spacesaver spare. I tried to get a rim from various sources but couldn't get one anywhere without ordering and waiting days for it to come. I called at HiQ, and showed the wheel to one of the young mechanics there who said straight away the rim could be repaired. I left it with them and collected the following day, the tyre had been removed, the rim straightened out, tyre replaced and rebalanced. They had even put a bit of black paint on the repair to prevent corrosion. Great job and excellent service - and the cost? £10. Now I appreciate this was not HiQ's biggest job of the year, but I know that several places would not have gone to this trouble and replaced the rim and probably tried to sell me a tyre as well. Thank you Debbie, and Gary who did the job - will not hesitate to use you again in the future and recommend to friends and family.

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Paul Holmes posted this review on

Paul Holmes gave HiQ Ilkeston 5/5

Just had a new start stop battery fitted at HI Q Ilkeston, having tried various local companies and major auto stores and being quoted higher costs and days until they could order in!! HI Q quoted at least £40 less than others next day AM and that included fitting, drove the car in and the mechanic was on it straight away, within 15 minutes I was driving away and saved myself a few quid. although I didn't catch the young chaps name who fitted the battery he was absolutely first class, pleasant, helpful, and efficient even explaining in detail about the warranty etc. highly recommend this garage to anyone Paul H

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Calvin Stacey posted this review on

Calvin Stacey gave HiQ Ilkeston 5/5

I had a blow out on Monday 23rd May 2016. I have an unusual tyre size and visited two tyre garages prior to HiQ in Taunton, Somerset, where I got the usual poor service and shrug of the shoulders. I crawled into HiQ with my tyre hanging on and the staff on the desk could not have been more helpful. They found two tyres for me and organised them for delivery the next morning at 9am, then changed my wheel to the spare as a courtesy (free of charge). Everything was done with a smile and let's get this problem sorted out for you sir attitude. I cannot praise these guys enough and thoroughly recommend their service. Calvin Stacey

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Jenny posted this review on

Jenny gave HiQ Ilkeston 5/5

I was delighted to get a realistic quote which was then adjusted (downwards) to the actual work that was required.  Not only that, as I had difficulty getting there and back, I was offered a lift. I will definitely be bringing my car here in future.  

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Mr Lees posted this review on

Mr Lees gave HiQ Ilkeston 5/5

Many thanks for your help today. I bought ny Citroen Xsara in for a new exhaust middle box. The part was in and I only had to wait a total of 40 minutes. the lady on reception was very helpful and the mechanic who did the work was also excellent. Thanks for you help again   Mr N Lees

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Martin posted this review on

Martin gave HiQ Ilkeston 5/5

Puncture repair, got seen straight away, excellent service

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Emily posted this review on

Emily gave HiQ Ilkeston 5/5

The team were fantastic and went out of their way to help!!! It was really lovely of them :) helped lots and full of recommendations that were useful. No pressure at all. 

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Martin Woodward posted this review on

Martin Woodward gave HiQ Ilkeston 5/5

Simply honest and reliable people. The best place for sorting your car out I have ever come accorss in over 30 years of motoring. I and my Wife can not recommend them highy enough!

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reg smith posted this review on

reg smith gave HiQ Ilkeston 5/5

Always had great service at cost effective price â?" importantly the quality is also good - they do what they say on the tin, quality cost effective with friendly staff and management.

Before you try any other place I suggest you give them a try and im sure you won’t be disappointed

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Niall Osborne posted this review on

Niall Osborne gave HiQ Ilkeston 5/5

staff dont just remember you but ask about the family and such like a good old fashioned garage but only get charger for the things you need not what looks good wonderful place

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Debra replied on

Thank you Niall  I appreciate you taking the time to comment.  We always try to look after our customers and we remember them as they keep coming back to us which is always a pleasure.  Thanks again

sam posted this review on

sam gave HiQ Ilkeston 5/5

Great customer service and very helpful staff

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Colin Trueman posted this review on

Colin Trueman gave HiQ Ilkeston 5/5

Having used various garages over the years for repairs mot s etc . 3 Years ago i tried HI q on heanor road Ilkeston  and i can say i have never looked back with their profesional service and politeness that is all the staff Debra and pete and the rest of the lads .I do recommend them  to all my friends and family because they do such a wonderfull job and do not overcharge i look forward to going there for many more years and thank them very much indeed keep up the  good work . see you soon  Colin Trueman

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G Beardsley posted this review on

G Beardsley gave HiQ Ilkeston 5/5

A last minute emergency tyre change when handing back a rental car became highly stressful! I had to have it done there and then as the vehicle collector waited. At another mechanics I was quoted nearly £400 and had to wait until the following day! ... as a last resort before handing over the £400 at the other place I visited Hiq, not only were they less than half the price, but were fast working and to high quality and did it there and then, as I desperately needed them too. In particular the customer service from the lady in reception was outstanding- she really did go the extra mile and understood my situation completely, doing everything she could to help me out. Will recommend you in future! 

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roy verney posted this review on

roy verney gave HiQ Ilkeston 3/5

hi q have done some good work paul is a very good guy to talk to at hi q he will tell it like it is but be carefull at hi q shop around for other prices first but if hi q are the best go with them they do some good work ask for paul

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Richard Knowles posted this review on

Richard Knowles gave HiQ Ilkeston 5/5

Excellent,  prompt efficient service. A very pleasant team of people to deal with. I was treated in a very professional manner from the first telephone enquiry to the fitting of my new tyres. Thank you Debra.

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Debra replied on

Thanks Richard comments are always welcome. Hope to see you again.

lee richardson posted this review on

lee richardson gave HiQ Ilkeston 5/5

after going to different garages to sort my car iv never found one that i thought id go back to, but today i visited hi-q in ilkestion, and will never go anywhere else, all there staff including management were all hands on, they were all very polite and knew what they were talking about, after going to a garage last week for work on my wheels i came here to have my tracking done, to which i was told my car was unsafe due to the other garage not doing a correct job, if they hadnt noticed this then i could have been involved in a bad crash even fatal if at high speed, or very serious damage to the car and wheels, in theroy theyve saved my life and my partners as we were due to drive to wales tomorrow. everyone at hi-q who i spoke to were respectfull, polite and more inportantly honest profeshinols. i highly recommend this station if you want real honest working people, thank you

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Debra replied on

Hi Lee
Thank you for taking the time to put a comment on the web site. I hope you get to go on your delayed holiday and if we can be of any further help then please don't hesitate to call in.

steve eason posted this review on

steve eason gave HiQ Ilkeston 5/5

After using hi q for many years have found them to be polite, cheerful, and above all honest. When i visited today i was able to watch the work being done , look at the parts bieng used etc, would recommend to family and friends and all reading this thanks again hi q .

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Debra replied on

Hi Steve Thanks for your comments it is very much appreciated. If we can be of any further help then please give me a call.

Stuart posted this review on

Stuart gave HiQ Ilkeston 5/5

Always friendly and helpful. When they can't solve the problem they will help with recommendations and not just fob you off. Excellent service time after time.

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Debra replied on

Hi Stuart. Thanks for your comments. We will always try to find someone we would recommend to help if we can't. Please do not heseitate to contact me at the store if we can assist you further. Thanks again its very much appreciated.

Julie posted this review on

Julie gave HiQ Ilkeston 5/5

I've used HiQ in Ilkeston several times now, usually at short notice, and have always had very good service at a reasonable price.

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Debra replied on

Hi Julie. Thanks so much for your review. We really do appreciate you taking the time to comment. We look forward to seeing you soon.

Dawn posted this review on

Dawn gave HiQ Ilkeston 5/5

I've been motoring for 22 years and always get negative comments either because I'm a woman, or because I prefer "older" cars. At HiQ I get neither - only excellent service. I have had two VERY bad experiences at "Main dealers" and now always take all three of my cars to HiQ after a work mate recommended them.

Deb and the staff go out of their way to help and have never let me down even though one of my cars is now 30! Proper "old school" garage service for any age car and more. What more could you ask for?

Many Thanks!!!

Dawn

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Debra replied on

Thanks Dawn. Its always a pleasure and I appreciate you taking the time to comment. Hope to see you again very soon. Debra

Lynsey posted this review on

Lynsey gave HiQ Ilkeston 5/5

i origianlly went to hiq for an mot as my usual garage was fully booked but i was so pleased with the service and prices that i have been going back ever since... the team are extremely friendly and i always feel safe when i drive away and for the first time in over a year my car is actually running as it should do... i would highly recommend hiq to people and i would like to say a huge thank you to the team... keep it up guys...

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Debra replied on

Thank you for taking the time to pass comment on our centre. Your feedback is very much appreciated.

adrian posted this review on

adrian gave HiQ Ilkeston 5/5

very happy with service great team done a fantastic job.

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Debra replied on

Thanks for your comments I look forward to seeing you soon. Debra

hayley posted this review on

hayley gave HiQ Ilkeston 5/5

excellent service deffinatly reccomend very happy.

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Debra replied on

Thank you Hayley Hope we can be of service to you again soon. Debra

cheryl posted this review on

cheryl gave HiQ Ilkeston 5/5

I have used this HI-Q for several years ,The service is always amazing so are the staff nothing is too much trouble , lifts to work ,collection of car BRILLIANT keep it up .Thanks

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Hazel posted this review on

Hazel gave HiQ Ilkeston 5/5

Fantastic service. I always come here and wouldn't take my car anywhere else. Deborah is always helpful and I like it because a woman is in charge and she makes me feel that anything isn';t too much trouble. They have taken me home when my car needed alot of work. I have complete faith in this garage. They looked after me and my husband and we are both highly satisfied

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Debra replied on

Thank you so much for your very kind comments. I hope we can be of service again soon. Please let me know if we can help in any way. Debra

Pete posted this review on

Pete gave HiQ Ilkeston 5/5

Good service nice team of people very happy with everything helped me a lot with my car going to tell everyone good grange to go to thanks again

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Debra replied on

Hi Pete Thankyou for your comments. I look forward to seeing you again soon.

james posted this review on

james gave HiQ Ilkeston 5/5

i would like to say a big thank you to Debra and the Guys at HiQ ilkeston. i have been coming to this garage for the last 6 years would highly recommend them for both the cost and the service.

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Debra replied on

Hi James thanks for that. As always we are here to help. i look forward to being of service to you soon.

Paul posted this review on

Paul gave HiQ Ilkeston 5/5

Excellent service received by all the staff at Ilkeston. I Cannot fault their service and always trust this garage.

Nothing is too much trouble and they even take me home or fetch my car.

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Debra Robinson replied on

Thanks for your comments Paul we do try hard to satisfy our customers and look forward to seeing you again soon