What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Janet Bailey posted this review on

Janet Bailey gave HiQ Ipswich 5/5

Had my aging car Mot done today and with two minor points which were quickly resolve by them passed. The professionalism coupled with the friendly manner Dominic deals with his customers results in a service of five star plus quality. Thanks for another years cost effective motoring.

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Amanda Robinson posted this review on

Amanda Robinson gave HiQ Ipswich 5/5

Had my car serviced and mot this year, I was contacted throughout service/mot to explain what was happening an that I needed two new tyres, I was give choice an told exact how much this would cost. 3 weeks later I needed a new battery fitted which was done without an hassle an I was back on the road with in the hour. Excellent service with very friendly and helpful staff

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Dominic Biddle replied on

Hi Amanda Thank you for taking the time to leave such a great review. We appreciate the feed back & look forward to seeing you in the future. PS don't forget to tell your family & friends.

Peter Lyddall posted this review on

Peter Lyddall gave HiQ Ipswich 5/5

Well, what a brilliant service they have here at HiQ Ipswich. They have just done a MOT and service on my Audi and the customer service I got was outstanding. The manager, Dominic always goes the extra mile with his help, advice and friendly service. My thanks also to Alan for his help today. Gold star service ++

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Dominic Biddle replied on

Hi Peter Thank you for the review. I know we look after several vehicles for you & we appreciate your custom.

Andy P posted this review on

Andy P gave HiQ Ipswich 5/5

Once again excellent customer service from Dominic and the team. Why can't all garages be the same as HiQ Ipswich?

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Dominic Biddle replied on

Hi Andy Great to here we lived up to your expectations. Thank you for taking the time to leave a review. We look forward to seeing you again.

Roy Gibson posted this review on

Roy Gibson gave HiQ Ipswich 5/5

I was constantly putting air in my tyres weekly and could not find a garage that could cure the problem. I found a nail in one tyre and contacted HiQ to repair the tyre and asked if they could sort out the problem with the tyres losing air. They removed all 4 tyres cleaned up all the wheels and repaired 2 punctures and also replaced a worn tyre. They were very professional and carried out the work to a high standard at a reasonable price. I have had no problems since so no more visits to put air in my tyres weekly. I was extremely impressed with the staff here and will now be bringing my car in for servicing and any other problems I may have in the future. I highly recommend this garage.

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Dominic Biddle replied on

Hi Roy thank you for your great review. We have great pride in our work & we are so pleased that we managed to solve the issue with the leaking rims. We look forward to seeing you in the future for servicing & mot or in fact any problems you may have with your car.

Garrie Griffiths posted this review on

Garrie Griffiths gave HiQ Ipswich 4/5

Staff were friendly, tyre change was booked in very quickly, work was done to a good standard.

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Dominic Biddle replied on

Hi Garrie. Thank you for taking the time to leave your review. We look forward to seeing you in the future.

Lara Mott posted this review on

Lara Mott gave HiQ Ipswich 5/5

Not long after purchasing a used car that had been put through a full service and MOT the brake warning light came on. As we had a long journey upcoming I took the vehicle to HiQ to get the pads checked and quoted. Upon inspection I was told we actually had a broken front coil spring, one tyre down to the cords and one bald tyre, and the brakes were lapping the discs. As we had only just bought this vehicle we took it back to our dealer to put right as we didn't feel it should have been given to us in this state. The dealer accused HiQ of over exaggerating, until that is they inspected the vehicle themselves. We ran the car for a few more months before taking it back to HiQ to replace the brakes. HiQ were nothing but honest and upfront, their service was professional, stress free and friendly, they provided the best quote by far and I will never take my vehicle anywhere else again. These guys are exactly what you want.

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Dominic Biddle replied on

Thank you Lara for your review. We do take pride in our work & honesty, we will always be pleased to see you.

Jon Wyness posted this review on

Jon Wyness gave HiQ Ipswich 5/5

I don't usually leave reviews but I was so impressed by my local HiQ centre that I felt they thoroughly deserved an endorsement. Not only were they the cheapest by far of any of their local competition, but they were able to fit the tyres earlier than scheduled when my plans changed. The staff were very helpful, cleaning my wheels when fitting the new tyres, and allowing me to enjoy complimentary coffee in their clean and comfortable waiting area while I waited. My son had a good experience with them recently and we would both look to use them again.

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Dominic Biddle replied on

Hi Jon Thank you for your great review. We are so glad you enjoyed the way we do things here at HiQ Ipswich & look forward to seeing you & your son in the future. Ps Don't forget are many other services such as Mot, servicing & Air conditioning to name just a few.

Janet Mckeown posted this review on

Janet Mckeown gave HiQ Ipswich 5/5

Booked in for M O T.and service.there were a few things needed on mot but this did not cause any problems for staff as it was all done within my timeframe.Whenever I buy products or services I always hope for a pleasant buying experience.this was certainly the case in this instance as I found the staff had the knowledge and expertise that you would expect from a long standing company.We even had chance for a joke or two which is fairly rare in the motor trade nowadays.Everywhere was clean and tidy with toilets that were spotless and a very customer orientated waiting area which was comfortable and large with coffee and tea available.many thanks to Alan,Dominic and the team.

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Dominic Biddle(Manager) replied on

Thank you Janet for your glowing review. It is great to have a woman's view as you see things differently to men & we really appreciate you taking the time to give us your opinion.

James Mundy posted this review on

James Mundy gave HiQ Ipswich 5/5

Had my MOT done, was done in good time and wasn't charged for thing that didn't need doing, since been back to get my tyres done. And will be using again for the wife's car. Top job!!

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Dominic Biddle(Manager) replied on

Hi James. Thank you for your great review. We look forward to seeing you again with your wife's car.

George Williams posted this review on

George Williams gave HiQ Ipswich 5/5

Excellent help from all members of staff, with Harley being a brilliant help showing me whats going on and recommending what to do.

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Dominic Biddle (Store Manager) replied on

Thank you for taking the time to leave your great review. I will convey your comments to Harley. Thank you again.

Graham Rodgers posted this review on

Graham Rodgers gave HiQ Ipswich 5/5

Work carried out: To fit 4 new Michelin run flat tyres on my BMW Z4. From the first enquiry (by telephone) to the job being completed, HiQ were very professional in all aspects. The staff displayed pride in the work carried out. I am a very pleased customer and won't hesitate to use your services again in the future. Graham

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Dominic Biddle (Store manager0 replied on

Thank you Graham for the review, I have passed on your comments to Alan & Harley. The tyres on your BMW being a run flat fitment are very difficult to fit but we always make sure that our high standards are maintained. we do appreciate your comments thank you once again.

Jason Jones posted this review on

Jason Jones gave HiQ Ipswich 5/5

Great service, always trust my car in their care and will be going back for my next MOT and service!

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Dominic Biddle (Store manager) replied on

Thank you for taking the time to leave your great review & we look forward to seeing you in the future.

Dave Schultz posted this review on

Dave Schultz gave HiQ Ipswich 5/5

Guys - since you did the DMF and clutch change, the car is running like a dream. Really appreciate the short notice repair before Xmas and the (usual) excellent service. Dave

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Dominic Biddle(Store Manager) replied on

Hi Dave Thank you for the review, it was a bit of a task but I am so glad that everything is running well now.

Matthew Harman posted this review on

Matthew Harman gave HiQ Ipswich 5/5

Dominic, Harley and the team always go the extra mile. My last visit for a puncture ended up with them also changing additional nuts on each wheel and spending in excess of 30 minutes trying to diagnose a fault on the suspension all with no additional cost, on a busy Saturday morning. HiQ are now always my first point of call for anything on my 2 vehicles. I must have spent too long in there recently as I am now greeted my name as I enter! Keep up the good work!

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Dominic Biddle(Store Manager) replied on

Hi Mathew Thank you for your great review. We appreciate you taking the time and it makes the efforts worth while, I will pass on your comments to the team.

Adam Green posted this review on

Adam Green gave HiQ Ipswich 5/5

Had four tyres fitted and enjoyed a great customer experience!! Enthusiastic staff had excellent knowledge about my very rare car, and offered good advice. The waiting area was extremely clean and comfortable. Customer service went above and beyond when I left my locking wheel nut at the centre, and the manager dropped it off at my house!! Highly recommended.

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Dominic Biddle(Manager) replied on

Hi Nat Thank you for your review. We look forward to see you again in the future.

Dominic Biddle(Manager) replied on

Hi Adam, thank you for your review. I would hate to think that when you next needed to remove your wheels the trouble not having your lock nut would cause, with a little thought & effort on our part this has been avoided. We always have our customers interest at heart & we look forward to seeing you again in the future.

Nat Green posted this review on

Nat Green gave HiQ Ipswich 5/5

Second or third time I have used HiQ Ipswich for a new tyre - very clean reception and facilities, plus even a baby change area! Very polite staff who knew their stuff and didn't patronise you! Quick service and a comfortable area to sit and wait. Would definitely recommend.

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Dominic Biddle replied on

Hi Nat. Thank you for your review. We look forward to seeing you in the future.

Rebecca H posted this review on

Rebecca H gave HiQ Ipswich 5/5

My tyre had a slow puncture, I almost took it to Kwit Fit out of habit but decided to phone HiQ for a quote first. A tyre repair was £6.50 cheaper and replacement tyre £20 cheaper (for the same make). Went along to HiQ, waiting room was clean and tidy, free coffee/hot chocolate and magazines to read. Service was excellent. They managed to repair my tyre but also cleaned the alloy and re-set the electronic dash. I heard the mechanics giving advice to customers and they certainly sounded like they knew what they were talking about without being patronising. Would definitely use again and recommend.

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Dominic Biddle replied on

Many thanks Rebecca for taking the time to leave your review, I'm glad your visit was a good one and you were happy with our competitive prices. we do appreciate you giving us the opportunity over the competitors and many thanks for your recommendations. Regards Dominic

David hines posted this review on

David hines gave HiQ Ipswich 5/5

This was the first time I have used HI Q. I can honestly say I was VERY impressed with everything about this garage. Not only is it the cleanest workshop I have ever known but the staff are excellent. I was dealt with by Harvey a very pleasant knowledgeable guy who not only quoted me very reasonable prices for the work I had done on my vehicle, he was also extremely honest and up front, to the point that a part I required he was able to get cheaper than originally quoted and immediately passed on that saving to me. I would highly recommend this garage and will DEF be using this garage again.

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Dominic Biddle replied on

Many thanks David for taking the time to leave that glowing review, we always give the best price along with quality parts, I have passed your appreciation on to Harley. Thanks very much for your recommendations its much appreciated. Regards Dominic.

Debbie Playford posted this review on

Debbie Playford gave HiQ Ipswich 5/5

Excellent service offering value for money and friendly staff. It was lovely being met by a happy and respectful gentleman who after checking if I was going to wait for the car, offered me a seat and coffee. Other members of staff that passed through the waiting room took the time to say good morning and again were polite and respectful - a rarity I find nowadays. I would certainly recommend you - thank you for being so courteous and professional.

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Michael Studd posted this review on

Michael Studd gave HiQ Ipswich 5/5

Took care which had a faulty wheel alignment to another garage elsewhere and they were unable to resolve the issue effectively so took it to HiQ and they were able to resolve the issue. I received outstanding customer service and it was excellent value for money. Will definitely go back there again.

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Dominic Biddle(Manager) replied on

Thank you for your review. We look forward to seeing you again in the future.

Dee posted this review on

Dee gave HiQ Ipswich 5/5

First visit to HiQ for pre-ordered tyre fitting.  What excellent friendly service!  Will definitely be going back.

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Dominic Biddle(Manager) replied on

Thank you for your review. We look forward to seeing you again & dont forget our many other services such as Mot, Air conditioning, Servicing etc.  

l barbrook posted this review on

l barbrook gave HiQ Ipswich 5/5

Needed a couple of new tyres in a hurry - received excellent service - friendly and professional - and at a very reasonable price too . i would certainly recomend you to my friends and family and know where to come next time. 

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Dominic Biddle(Manager) replied on

Thank you for your review. We had a little hiccup on the way but everything turned ok in the end and we look forward to seeing you again in the future.

Rachel posted this review on

Rachel gave HiQ Ipswich 5/5

My second visit to HiQ, they are professional and accommodating, talking through the issues and providing good advise, not encouraging unnecessary work.

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Dominic Biddle(Manager) replied on

Thank you for taking the time to leave your review. Your comments show our core policy of only recommending necessary work, clear communication & offering good sound advise is appreciated. we look forward to seeing your in the future. 

Andy P posted this review on

Andy P gave HiQ Ipswich 5/5

Second visit and again great customer service and care from Dominic and the team. Will definitely be using again.

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Dominic Biddle replied on

Thank you Andy for your review & thank you for your repeat business. we look forward to seeing you again in the future. 

Dave Schultz posted this review on

Dave Schultz gave HiQ Ipswich 5/5

Latest of several visits, and again really happy with the attention to resolve problems carefully, reliable repairs, and excellent customer service. Many thanks, DS

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Dominic Biddle(Manager) replied on

Thank you for your review. We appreciate your comments. 

Mark Docherty posted this review on

Mark Docherty gave HiQ Ipswich 5/5

I was directed here as I had made a tyre purchase from Blackcircles and this was suggested as a premier partner. Despite not being the closest I opted to book in here on the strength of that. I rang the centre to book a time slot and actually managed to get my tyre fitted a day early which really helped. From the first phone call to getting my keys back the experience was a joy, why can't all garages be like this?!? It was very clean, well appointed, it looked tidy and fresh outside and the service from Dominic was extremely professional and courteous. He is a real asset to HiQ. This was my first ever trip to a HiQ and when I return to my home town after Christmas I shall seek out my local branch on the strength of the performance shown by the Ipswich team, great work! 

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Dominic Biddle replied on

Thank you for taking the time to leave such a glowing review. It is a shame that you do not live near to us as we would love for you to become one of our regular customers but you are always welcome when you are in the area. Thank you again & hope to see you again in the future. 

Mark Haslam posted this review on

Mark Haslam gave HiQ Ipswich 5/5

My wife had been taking her car to another local garage in Ipswich whose quality of work was turning out to be very variable.  After our 2013 service and MOT at the other garage, Dominic and his team at HiQ Ipswich sorted out not only our tyres, but our wheel alignment, front coil springs and brake pads i.e issues that should have been previously taken care of. As a result of this experience, we decided to trust HiQ Ipswich with our 2014 service and MOT and we are REALLY glad we did.  Harley is an excellent mechanic and he showed us that some of the work we had paid for at the previous garage had never been done. Obviously we were disappointed to be told we had been ripped off but as a result of this honesty we now have a chance to get our money back (circa £150). Thank you to Dominic and Harley for making our car roadworthy once again and we will definitely return when we have any further car issues. Mark and Sue Haslam  

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Dominic Biddle(Manager) replied on

Thank you so much for taking the time to leave a review. We take great pride in the quality of our work & the honesty of our recomendations so it is great that you appreciate what we have done for you. If you ever need help or advise in the future we will always be at the end of the phone.Thank you again & look forward to seeing you again.  

Helen Wilson posted this review on

Helen Wilson gave HiQ Ipswich 5/5

Friendly and efficient service

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Dominic Biddle(Manager) replied on

Thank you Helen for taking the time to leave a review. We look forward to seeing you again.

Semra Avcikaya posted this review on

Semra Avcikaya gave HiQ Ipswich 5/5

It was very friendly from start to finish. They had to order the tyres for me, when asked if they wanted to have any deposit, they were confident enough to say 'No' which was brilliant. I was greeted with a smile and the service was quick. The only down side for me was the time I had to wait when paying. I think this could be reduced if the till system is improved, but that is not a big deal and luckily I didnt have to wait for too long. Thanks again!

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Dominic Biddle(Manager) replied on

Thank you Semra for your comments. I am glad you had a good expereince. I am sorry you had to wait to pay, we would normally try and have the bill prepared ready for when the work is completed so you can pay and leave straight away. We will make sure that happens next time we see you. Thank you again. 

Samantha Perry posted this review on

Samantha Perry gave HiQ Ipswich 5/5

My husband is a repeat customer at HiQ Ipswich and couldn't rate Dominic high enough. I decided to give them a try and I can safely say I will not be going elsewhere. Fantastic Customer Service     Harley was brilliant! After inspecting my car he called me to let me know what needed to be done. I really appreciated his honesty and willingness to look at cost options. He made me feel totally comfortable and immediately felt a sense of trust that he wasn't trying to 'rip me off' as so often felt at other establishments. When collecting the car I was given a full explanation on the work carried out and was given a concise explanation of what needed doing in the future.  Excellent. Will definitely be going to HiQ Ipswich for all my car maintenance requirements and recommending to friends and family.  I have already booked my car in for its next instalment of work and have no doubt it will be completed to the highest standard.  Thank you Dominic and Harley. You really are superb!     

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DominicBiddle(Manager) replied on

Thank you Samantha for your fantastic review. I know when you came in & your husband had recomended us so highly that the pressure was on, i am so glad we lived up to your expectations. I know you were shocked when the bill was actually less than we had quoted. We look forward to seeing you soon for the next job.

marc russell posted this review on

marc russell gave HiQ Ipswich 5/5

I regularly take my car to hi q and find them very friendly and helpful, i always know i'm getting the best deal they can do for me and the standard of work is always very high! Even my dog was welcome in the waiting room! I have recommended to many people, now both my family and friends use hi q and are very happy:) cheers fellas

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Dominic Biddle(Manager) replied on

Hi Marc. Thank you for your review, we are always pleased to see you & your lovely Labrador. Thank you for the recomendations. I know we will see you soon.

Samiul Moksud posted this review on

Samiul Moksud gave HiQ Ipswich 5/5

I have experienced when going to the garages that they may have high level of service carried out, however lack customers service. It's the whole service that makes HiQ ipswich so unique; not only do they provide very high quality repairs, but excellent customer service. Informing me in all the work and making it a welcoming place to be. Must say the chap Harley had seen to my cars, and must recommend him for his service. I have referred many of my friends and family and will continue to do so. credit where it's due. Keep up the good work Dom

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Dominic Biddle(Manager) replied on

Hi Samiul. Thank you for taking the time to leave your review & thank you for your recomendations. We are always pleased to see you & your car. We look forward to seeing you & your family & friends.   

kenneth stowe posted this review on

kenneth stowe gave HiQ Ipswich 5/5

It's clean, tidy and very friendly. Although there are several MOT centres nearby, this is the best. The staff don't do unnecessary work, only what is needed.  

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Dominic Biddle(Manager) replied on

Thank you Kenneth, this exactly what we hope all our customers think when they leave our store. It is kind of you to take the time to say so. Thank you.

Keith Bourne posted this review on

Keith Bourne gave HiQ Ipswich 5/5

I have been going to HiQ at Ipswich for over 20 years and have always appreciated the service and prices. This year both my and my wife's cars had a variety of problems which Dominic and his team have performed wonders. I would like to personally thank Dominic for all his efforts in sorting out these problems with a special mention for Harley, who through his patience and determination finally sorted out my wife's car. Once again a big thank you to HiQ.

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Dominic Biddle(Manager) replied on

Hi Keith, it is always a pleasure to see you your wife & your vehicles. Thank you for taking the time to leave a review we really appreciate it. We look forward to the next 20 years.

netta mcgee posted this review on

netta mcgee gave HiQ Ipswich 5/5

The service I have just received was excellant and very immediate. My car was repaired the day after I took it in . Dominic and his team provide an attentive, and respectful service and I also like the very clear, easy to read and understand Invoice. The prices are reasonable. I will recommend HiQ Ipswich to friends and family and shall continue to take my car there for all its servicing needs. Thank you for the excellant service; it is much appreciated.

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Dominic Biddle(Manager) replied on

Thank you Netta for your review. We are so pleased you had a great service from us & look forward to seeing you & your family/friends in the future. 

Dorin posted this review on

Dorin gave HiQ Ipswich 5/5

excellent service, fair and professional highly recommended 

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Dominic Biddle(manager) replied on

Thank you for your review. It great that you have taken the time to do this for us,i am glad you found the service of a high standard. 

Craig W posted this review on

Craig W gave HiQ Ipswich 5/5

As well as 4 new budget tyres, my old Mk1 Mondeo needed substantial suspension work front and rear which HiQ tackled without quibble and at a competitive cost, given a number of the nuts and bolts were badly corroded requiring a lot of time and patience to resolve given the age of the vehicle. Even when minor snags were identified these were rectified promptly and courteously which was much appreciated. Would definitely recommend to others.

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Dominic Biddle(Manager) replied on

Thank you Craig for your review. I can say without doubt your car has been a challange but it is a pleasure to see you & your car.

Ray Travasso posted this review on

Ray Travasso gave HiQ Ipswich 5/5

Excellent service and very friendly and approachable.  Honest staff who were knowledgable and helpful.

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Dominic Biddle(Manager) replied on

Thank you Ray for you review, we are so glad you appreciate our philosophy on customer service. Please spread the  word and we look forward to seeing you again.

Alistair posted this review on

Alistair gave HiQ Ipswich 5/5

Very pleased with the service I received, work was completed within good time and to a very high standard and all at a good price. Will use again for sure. 

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Dominic Biddle(Manager) replied on

Thank you Alistair for taking the time to leave your review, we appreciate you comments and look forward to seeing you again. PS Don't forget to mention us to your family and friends.

Katie posted this review on

Katie gave HiQ Ipswich 5/5

I am absolutely astounded at the customer service I received! I was informed continuously about the work that was being done, by very kind and attentive mechanics. Generally in the past I have visited other repair/mot centres, only to be treated as if I was an ignorant female that doesn't know anything about cars, that was NOT the case here! I found Dominic and his staff FANTASTIC. THEY GENUINELY CARED ABOUT ME AND MY CAR! I will become a regular customer that's for sure. Thank you once again :-) Kate Peugeot 307sw. 

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DominicBiddle(Manager) replied on

Thank you for your kind comments. We always treat out customers as we would expect to be treated our selves. Many of our female customers quite knowledgeable about there cars & everyone should have the same level of service. We look forward to seeing you again at HiQ.

Regards Dominic

Ruhul Moksud posted this review on

Ruhul Moksud gave HiQ Ipswich 5/5

As highly recommended by my little brother, i needed work done on my car urgently; i always go to autofit i have not tried any other place, but they were unavailable, due to time. These guys at HIQ managed to fit me in on such short notice. The work carried out was fast and spot on, was really pleased with Dominic and his team. Will most defiantly use again after such excellent service i can see why my brother is pleased with HIQ

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Dominic Bidle(manager) replied on

Thank you Ruhul for taking the time to leave that great review.

We always aim to give the best customer service we can so thanks again for giving us the opportunity to show you our service.

Regards Dominic

Ruhul replied on

No problem; I give credit when its due, and you guys most certinally have earned it

Ruhul replied on

No problem; I give credit when its due, and you guys most certinally have earned it

Daniel Cooper posted this review on

Daniel Cooper gave HiQ Ipswich 5/5

Great service, excellent value for money and the manager is very helpful.

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Dominic Biddle(Manager) replied on

Thank you Daniel for your great comments, we look forward to seeing you again & hopefully you will tell your family & friends about us.

Owen posted this review on

Owen gave HiQ Ipswich 5/5

Competent and conscientious staff. This is my go-to garage for tyres and routine servicing

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Dominic Biddle(Manager) replied on

Thank you for taking the time to leave your review & your positive remarks. We look forward to seeing you again.

Hannah Race posted this review on

Hannah Race gave HiQ Ipswich 5/5

Couldn't have been more helpful. My car broke down an a family member suggested I get the recovery truck to take me there. I called 15 minutes before closing time and I was told they'd leave the gate open for us to get in and post my keys. My car was fixed and ready to collect the next afternoon. I was really worried about the cost being close to Christmas but the price was much cheaper than I thought. I will be using this garage in the future!

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Dominic Biddle(Manager) replied on

Thank you Hannah for your review. We look forward to seeing you in the future.Have a happy Christmas & New year.

Gus posted this review on

Gus gave HiQ Ipswich 5/5

First time I've visited HiQ Ipswich, pleased to report service and communication were both excellent, with the price I was charged for the work to my car being very reasonable.

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Dominic Biddle(Manager) replied on

Thank you Gus for your review.We are always pleased to see new customers & glad you had a good experience. We look forward to seeing you again in February.

TINA HANSFORD posted this review on

TINA HANSFORD gave HiQ Ipswich 5/5

Popped in on the off chance to get a new spare tyre, they did the job there and then and only waited for approx 20 mins. Gentleman explained about the other tyres and when I needed to change them. Sorted out my jack that I couldn't get back into its rightful place either. Cost was not too expensive either for a tyre. Would go back again when needed. Thanks

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Dominic Biddle(Manager) replied on

Hi Tina

Thank you for taking the time to leave a review we really appreciate it.We are so pleased that your all round experience was good, this is the level of service we try to maintain and we hope to see you again soon.Please do not forget our other services such as Mot, Servicing, Brakes & much more.pp 

Anna Flynn posted this review on

Anna Flynn gave HiQ Ipswich 5/5

Fantastic service from this store today. Phoned to check they had the tyres that I needed were in stock, called in and within 30 minutes car all sorted and ready for the road. Couldn't be happier

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Dominic Biddle(Manager) replied on

Thank you Anna for taking the time to leave the review. We are always pleased to see such glowing comments & look forward to seeing you again soon. Do not forget are other services such as mot, servicing ,brakes & much more.   

Samiul Moksud posted this review on

Samiul Moksud gave HiQ Ipswich 5/5

These guys know what there doing; very pleased with the informative work carried out.

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Dominic Biddle(Manager) replied on

Thank you Samiul for you review, we are so glad that you are pleased with are high standards. We look forward to seeing you again. 

Samiul Moksud replied on

I'm will be coming down soon. Also i recommended my brother to use your services at HIQ Ipswich; as expected with you guys; he was very pleased with the work carried out, fast and efficient.

Peter Lyddall posted this review on

Peter Lyddall gave HiQ Ipswich 5/5

I have been coming here for years for tyres, servicing and MOT's on both my car and my wifes car. We have both been very happy with all the work done, the price and the friendly, helpful staff.

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Dominic Biddle(Manager) replied on

Hi Peter

Thank you for your review we really appreciate you loyalty & look forward to seeing you again soon.

Alexander posted this review on

Alexander gave HiQ Ipswich 5/5

Great service thank you

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Dominic Biddle replied on

Thank you for the review.

Sheeba Suresh posted this review on

Sheeba Suresh gave HiQ Ipswich 5/5

I cannot thank HiQ Ipswich team team for their honesty. Had to leave my car for MOT in the morning and was in a rush to get back to work. As my car needed parts to be replaced I wasn't able to collect my car the same day.It was only when I got home I realised that I had left my purse (with all my bank and id card),sat nav ,and Ipod in my car.I couldn't rest that night as I was preparing for the worse. The next day I received a call from HiQ that my car was ready for pick up. I really couldn' t belive my eyes when I saw all my belongings in the car as I had left it. The team had done a fab job in my car too. WELL DONE CHAPS FOR YOUR SINCERE HONESTY AND GOOD WORK.

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Dominic Biddle(manager) replied on

Hi Sheeba

Thank you for review. I know it is a worry when you leave valuables in your car & out of your control, but you can count on our honesty for both the work we recommend & the care we take with your car & personal belongings. Thank you again & look forward to seeing you again.

Dave Taylor posted this review on

Dave Taylor gave HiQ Ipswich 5/5

Thanks Guys another great service and I always give you recommendations to my friends and family. 

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Dominic Biddle replied on

Thank you Dave for your review & recommendations it is very much appreciated.

martin sexton posted this review on

martin sexton gave HiQ Ipswich 3/5

have been good in the past, but this time were extremely unhelpful when spoken to about work to be done. They weren't very clear about the cost of work to be done. They took too long replying about a cost of a water pump when they said they would phone right back.

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Dominic Biddle(manager) replied on

I am sorry we appeared unhelpful. I am not fully aware of the  circumstances involved with your vehicle, I would be grateful if you can give me a call to discuss this matter further.

julie garrod posted this review on

julie garrod gave HiQ Ipswich 5/5

This is the first time I have used this garage and was rearly impressed I had an Mot  done The staff were great and gave me all the imformation that I needed  I will be using this garage in future

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Dominic Biddle(manager) replied on

Thank you for your positive review. We look forward to seeing you again.

DaveS posted this review on

DaveS gave HiQ Ipswich 5/5

Been here three times. People very helpful. Today went in at short notice and was sorted within an hour.

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Dominc (manager) replied on

Thanks Dave for leaving your review.

We always try to get our customers back on the road as fast and efficiently as possible.

Look forward to seeing you again 

Stephen Wyard posted this review on

Stephen Wyard gave HiQ Ipswich 5/5

Such efficient staff, always willing to go that extra mile, quotes are spot on and timing of work to be done is accurate. Saved me an absolute packet on tyres, thank you 

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Dominic Biddle(manager) replied on

Many thanks for that great review.

We do try to give our customers the best experience when they come to our store.

Thanks once again and hope to see you again.

Graham Brace posted this review on

Graham Brace gave HiQ Ipswich 5/5

The staff have always been very friendly, helpful

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Dominic Biddle(manager) replied on

Thank you for taking the time to leave your review. I am glad you had a positive experience & hope to see you soon

Ben posted this review on

Ben gave HiQ Ipswich 4/5

Couldn't do enough for me, the price was good and competitive, will definitely go back to HiQ

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Dominic Biddle (manager) replied on

Thank you for taking the time to leave your review. We like to treat our customers as we would like to be treated our selves & when we receive a glowing review it make us feel all the effort is worth while.

Jordan posted this review on

Jordan gave HiQ Ipswich 5/5

Service was quick and easy and they are quick to explain things thoroughly and efficiently

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Dominic Biddle(manager) replied on

Thank you for taking the time to comment on our service. We look forward to seeing you again. Please tell your friends & family about us.

Sylvester posted this review on

Sylvester gave HiQ Ipswich 1/5

Wondered why the place was empty when I took my car there!! Now I understand, Had a coolant leek repaired and was told needed new thermostat. I now have a constantly overheated car. Poor servicing and paying for parts I didn't need. Will definitely not recommend the place to anyone who values their car.

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Dominic Biddle(manager) replied on

I am so sorry that you still have a problem, if you can contact me with the details I will do my upmost to resolve the issue. Please ask for me I am the new branch manager.

Martin Sexton posted this review on

Martin Sexton gave HiQ Ipswich 5/5

Excellent service, always willing to help beat a rival quote.

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Dominic Biddle(manager) replied on

Thanks Martin for taking the time to leave us a review.

We always aim to give the best advise whilst offering top quality products at the most completive price.

Thanks Again.

debbie frost posted this review on

debbie frost gave HiQ Ipswich 5/5

an excellent, professional, honest and friendly service undertaken today. will highly recommend them. will be using them in the very near future. thanks chaps.

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Dominic Biddle replied on

Thank you. We pride our selves on our honesty, you can always depend on us. look forward to seeing you soon.

Phil Calver posted this review on

Phil Calver gave HiQ Ipswich 5/5

I have visited HiQ before and thay gave excellent service.

On this occasion HiQ was my first contact for tyres.

The staff still give the the high standard of customer service I have experienced

in the past. Very friendly and helpful. and they always phone you back as promised unlike my experience with other suppliers.

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Dominic Biddle replied on

Thank you for your comments, I am so glad you found the service of a high standard. We will always strive to give the highest levels of customer service and look forward to seeing you again. Do not forget our other services including MOT, Servicing, Brakes or if you just need advice please call.

richard smith posted this review on

richard smith gave HiQ Ipswich 5/5

Staff were extremely helpfull , skilled and efficient - a welcome change from my recent negative experience when I visited another competetor

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Will Fairclough(manager) replied on

Thank you Richard for taking the time in writing your review, We always aim to give the best advise and the very best service we can. If you require any other repairs to your vehicle we would be pleased to help.

If you would recommend us to your friends and family it would be much appreciated.

Eugene posted this review on

Eugene gave HiQ Ipswich 3/5

I would like to thank the staff of HiQ for their service.

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Will Fairclougth(manager) replied on

Thank you and glad you were happy with the service.

Jackie waters posted this review on

Jackie waters gave HiQ Ipswich 5/5

I cant thank Will and the guys at the Ipswich branch enough being unwell and needing my car for hospital appointments and with out it my ability to be able to do daily things these guys always come to my rescue when things go wrong they are polite caring and our a credit to any company.I would recommend HiQ to everyone they only do what is needed and always do an excellent job at very good price

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Will Fairclough(manager) replied on

Thanks Jackie for that great review we always strive to give the best service we can because we want you to keep coming back and for you to recommend us to your friends, once again thanks for taking the time to write this review its much appreciated..............We look forward to seeing you again.

james posted this review on

james gave HiQ Ipswich 5/5

Very helpful chap on the phone, competative price and new tyre fitted swiftly. Thanks

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Will Fairclough(manager) replied on

Thanks James for taking the time and giving us that great reveiw.

Chris Moore posted this review on

Chris Moore gave HiQ Ipswich 5/5

Competitive price, quick to answer the phone, flexible approach to collecting vehicle

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Will Fairclough(manager) replied on

Thanks Chris for that great review.....we look forward in supplying our services again.

Robert Grimley posted this review on

Robert Grimley gave HiQ Ipswich 5/5

I needed two new W rated tyres for my wife's Focus Zetec. I shopped around on the net and also contacted Ipswich Autofit and Ipswich National Tyres. HiQ offered the best price on the same tyres.

The tyres were ordered in specially for me (took 3 days over the bank holiday) and fitted in 45 mins. Very friendly staff and a nice clean waiting room (with inspection windows).

Will defo bare them in mind next time I need some work doing on my cars. In all very satisfied indeed.

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Peter Colegate(manager) replied on

Thanks Robert and glad you found us competitive and we made your purchase as stress free as it could be, We look forward to you returning and don't forget our great deals on Mot's and servicing.

Gary Rushworth posted this review on

Gary Rushworth gave HiQ Ipswich 1/5

Had to pay £30 for 2 puntures repaired on the inner tubes on 2 tyres that i had already taken off the vehicle and within 2 days of thyem being done and they stood NOT even on the vehicle they are flat again only to be told some rubbish about the rim has rubbed them, even though they had never been put back on the motor

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james fisher posted this review on

james fisher gave HiQ Ipswich 4/5

I only had one tyre that required changing, but this was done without too much of a wait despite appearing very busy. Price was good too !

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Peter Colegate(manager) replied on

Thanks James for taking the time to review us and so glad you were happy with the service and price, Hope to see you again and don't forget to look out for our other deals on Mot's and Servicing.

alan posted this review on

alan gave HiQ Ipswich 5/5

Good service and very competitive prices.

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Pete Colegate(manager) replied on

Thanks Alan glad we gave you the service we shirve to give all our customers.. Thanks Again

COLIN HAMMOND posted this review on

COLIN HAMMOND gave HiQ Ipswich 5/5

Booked a M O T & service and then had to change the day. Staff were able to book me in at days notice. The staff were very helpfull and kept me informed. The MOT failed with a small repair and no charge for retake of M O T. iwould recomend HiQ TO Anybody.Excelent servie and very good price.

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Pete Colegate(manager) replied on

Thank you Colin for taking the time to review us and glad you were happy with our customer service. Thanks Again

David Frost posted this review on

David Frost gave HiQ Ipswich 5/5

The reason I always use HiQ is that I had to come 3 times before they were prepared to change my tyres i.e. they don't change your tyre unless it is absolutely necessary. Unlike your main service dealer who recommended that my tyre should have been changed 9 months ago!

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Pete Colegate(manager) replied on

Thanks for your review David, we pride ourselves on not charging customers for things they don't need so i'm glad your experience was a good one and hope you will spread the word.

K FISHER posted this review on

K FISHER gave HiQ Ipswich 5/5

Took my car for an MOT which it duly failed. The reasons were fully explained and valid. In fact Tim and Arron went out of their way to rectify the problems they found before they issued the failure notice.

The work required was carried out by Hi Q the very next morning. Again Arron and Tim went that extra mile to sort minor issues at no cost. I was extremely impressed at the level of service I received and my eventual bill. Peter Colgate kept me informed about the work and was at all times professional.

Well done and thanks.

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Pete Colegate (Manager) replied on

Thanks very much and your review is much appreciated, We do work hard on our service and so glad that your experience was a good one.

Darren Tench posted this review on

Darren Tench gave HiQ Ipswich 5/5

Booked my car into the Ipswich Hi-Q after I had just relocated from Plymouth, where again I was a customer at their excellent branch. The staff were very thorough and went out of their way to ensure that they helped fix the issue with my car, all at a very reasonable price. Will be visiting again and recommend them to anyone considering taking their car here.

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Peter Colegate replied on

Thanks Darren your feedback is much appreciated and very glad our staff looked after you.

Paula Taylor posted this review on

Paula Taylor gave HiQ Ipswich 5/5

Great Service and Great Surroundings

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