What our customer say about us

Rung to make appointment to do wheel alignment for my vehicle, man on the phone sad can't do today and advise me to pop in next day in afternoon and will sort it out, guy on phone didn't took any details or anything sad will be fine, turned up next day as he sad and i met different guy and he sad he can't do it because has to do other cars, so felt like been stitch up, also the guy sad i did spoke with wrong man on the phone, what did make me sense at all, will never use them in future.

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Been using them for 14 years with no problems until they fitted 2 rear tyres to my car, damaging the wheels and initially claiming it wasn't them, then accepting it was them and they will sort out a refurb, got the refurb done only to have sprayed the 2 rear wheels the wrong colour. Mick the manager showed no empathy, refused to discuss it with me, used threatening behaviour in pointing, and shouting wasn't interested in fixing the mistakes they have made Dishonest, not interest in customer satisfaction, I have since escalated my complaint but yet to hear anything back They seem happy to take your money, deliver a sub standard service and take no responsibility for their negligence, terrible,

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The staff were very thorough, extremely helpful quick and efficient. Great job and good value, I would definately recommend.

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I found a nail in my tyre over Easter weekend. Popped in first thing Tuesday morning and all the staff were friendly, helpful and efficient. It was nice not to be patronised as a lady customer which has happened before in another garage several years ago. Would recommend to all. Thank you gents.

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Great service from these guys. The manager is very knowledgeable and helpful especially. Thanks from a happy customer.

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I have been using Hi Q in Kettering for a number of years for minor issues, MOT's etc. They have been thoughtful, helpful and give great advice. I would thoroughly recommend them to anyone. They are certainly understanding to us mere mortals that have very little knowledge of cars.

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These guys were brilliant when I changed cars recently. Swopping alloys and steels and tyres on and off my old and new vehicles respectively. Clean and tidy waiting room with TV helped time pass quickly! Fast, efficient, reasonably priced and a polite, friendly team! Will definitely use again!!    

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 Needed new tyres for my Pegeot SW which has centerless wheels. No problem here for HiQwho have the requisite kit for centerless wheel balancing Also had all tracking checked and adjusted front and rear "axles" job performed to an excellent standard by friendly and helpfull staff workshop and reception area well kept tidy and clean a usefull addition would be a drinking water supply in reception

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Visited HiQ Kettering on recommendation during April for puncture repair and a replacement Tyre on my wife's car. Received a good quote,helpful service and both jobs done to our satisfaction. Re-visited branch again in June to have a new tyre fitted on my spare wheel. Obtained quote prior to visit and work was carried out quickly and efficiently. Thank you    

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Excellent service! Had hunter 4 wheel alignment carried out on my Ford puma. All values in the green apart from near side rear toe which was only slightly. There is no adjustment on the Ford to correct this. Knowledgeable and friendly staff who I would recommended without hesitation. Thanks for a great job.

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Visited this centre whilst in the area seeing friends and chose it on the basis that they use the best Hunter wheel alignment equipment. Unfortunately the staff were pretty miserable and unfriendly and when asked questions were not helpful. i.e. Why is the rear camber data showing red (need fixing) after the alignments? Answer was I dont' know. Is the anything wrong with the car? I don't know. So I now have a car that may have a problem, or not... And I paid £60 for the privilege. In addition the front camber angles after the adjustment are not very even, with one side still being at the outer limit of okay. No reason given, I think they just couldn't be bothered to do it carefully as elsewhere I have ended up with results identical on each side, as they should be.

I also asked for tyre advice as I will be needing 4 new tyres soon, equalling over £400. Unfortunately they didn't have ay suggestions whatsoever, just 'keep the ones you have' even though that model is now all but obsolete and many better tyres are on the market and sold by them.

Overall damned disappointed but cannot even go back to get it sorted as I live 200 miles away!

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Excellent value, quick service; perfect.

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I looked online at the cost of having two tyres fitted, the HiQ system was user friendly and quickly gave me the information I needed. I took my car into HiQ at lunch time and asked if I could collect it in a couple of hours. I duly returned to find my vehicle ready and waiting, as promised, a painless exercise, by staff who were quite busy, but able to accommodate the work I required. So a job well done, with courtesy, which addds that bit extra.

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Good fitting service but prices online misleading.

They show tyres being on sale with the managers name and available at the Kettering branch. But they do not give you this discount at the store.

That is disappointing but otherwise good service

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Friendly, efficient and great value

Thanks Guys

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