What our customer say about us
We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.
Latest Trustpilot reviews
Smooth transaction, speedy service and pleasant enough staff. Price was also competitive. What more could you want really?
A CooperThe guys were so helpful and polite and helped me as I’m disabled and can hardly walk they made me feel totally at ease xxxxx
emmaExcellent service even though I’d ordered incorrect tyres.
Kevin CrickCustomer Reviews
Damon Marshall posted this review on
The local as man took us here for new tyre. All seemed good I understand they where having bad day but first they took wheel off and advised us that our brakes had been installed incorrectly by another garage. Took car back to original garage who checked brakes and confirmed that they where ok but that actually they had installed our new tyre backwards and that another tyre was in fact illegall. So bad fitted tyre wrong advice and didn't even check other tyres. Will I use again no.
1 person found this review helpful, did you?
Tom Bayes posted this review on
I have an oldish (22) car from America, and it's hard to find people with just a little patience to, for example, get it on a ramp or get just a jack underneath! Had to import tyres and went here to get them fitted and tracking done. Service was excellent, they listened, didn't rush things and I had no worries. Car drives much better now, no wandering throught the lorry ruts any more as tracking was off and they've got some good kit to put it right! Definately recommend. Tom
2 people found this review helpful, did you?
John Rae posted this review on
Couldn't get my tyre off as it was too wide. It was only 315 wide.
2 people found this review helpful, did you?
Linda Malsher posted this review on
Staff very friendly and helpful. Thank you
2 people found this review helpful, did you?
Hannah Roche posted this review on
The staff were very thorough, extremely helpful quick and efficient. Great job and good value, I would definately recommend.
2 people found this review helpful, did you?
Alison Reardon posted this review on
I found a nail in my tyre over Easter weekend. Popped in first thing Tuesday morning and all the staff were friendly, helpful and efficient. It was nice not to be patronised as a lady customer which has happened before in another garage several years ago. Would recommend to all. Thank you gents.
1 person found this review helpful, did you?
Roy Smith-James posted this review on
Great service from these guys. The manager is very knowledgeable and helpful especially. Thanks from a happy customer.
1 person found this review helpful, did you?
Wendy Hopkins posted this review on
I have been using Hi Q in Kettering for a number of years for minor issues, MOT's etc. They have been thoughtful, helpful and give great advice. I would thoroughly recommend them to anyone. They are certainly understanding to us mere mortals that have very little knowledge of cars.
1 person found this review helpful, did you?
Richard Robinson posted this review on
These guys were brilliant when I changed cars recently. Swopping alloys and steels and tyres on and off my old and new vehicles respectively. Clean and tidy waiting room with TV helped time pass quickly! Fast, efficient, reasonably priced and a polite, friendly team! Will definitely use again!!
1 person found this review helpful, did you?
David posted this review on
Needed new tyres for my Pegeot SW which has centerless wheels. No problem here for HiQwho have the requisite kit for centerless wheel balancing Also had all tracking checked and adjusted front and rear "axles" job performed to an excellent standard by friendly and helpfull staff workshop and reception area well kept tidy and clean a usefull addition would be a drinking water supply in reception
1 person found this review helpful, did you?
Rob posted this review on
Visited HiQ Kettering on recommendation during April for puncture repair and a replacement Tyre on my wife's car. Received a good quote,helpful service and both jobs done to our satisfaction. Re-visited branch again in June to have a new tyre fitted on my spare wheel. Obtained quote prior to visit and work was carried out quickly and efficiently. Thank you
1 person found this review helpful, did you?
gareth posted this review on
Excellent service! Had hunter 4 wheel alignment carried out on my Ford puma. All values in the green apart from near side rear toe which was only slightly. There is no adjustment on the Ford to correct this. Knowledgeable and friendly staff who I would recommended without hesitation. Thanks for a great job.
0 people found this review helpful, did you?
Sam posted this review on
Visited this centre whilst in the area seeing friends and chose it on the basis that they use the best Hunter wheel alignment equipment. Unfortunately the staff were pretty miserable and unfriendly and when asked questions were not helpful. i.e. Why is the rear camber data showing red (need fixing) after the alignments? Answer was I dont' know. Is the anything wrong with the car? I don't know. So I now have a car that may have a problem, or not... And I paid £60 for the privilege. In addition the front camber angles after the adjustment are not very even, with one side still being at the outer limit of okay. No reason given, I think they just couldn't be bothered to do it carefully as elsewhere I have ended up with results identical on each side, as they should be.
I also asked for tyre advice as I will be needing 4 new tyres soon, equalling over £400. Unfortunately they didn't have ay suggestions whatsoever, just 'keep the ones you have' even though that model is now all but obsolete and many better tyres are on the market and sold by them.
Overall damned disappointed but cannot even go back to get it sorted as I live 200 miles away!
4 people found this review helpful, did you?
Mark Gamble posted this review on
I looked online at the cost of having two tyres fitted, the HiQ system was user friendly and quickly gave me the information I needed. I took my car into HiQ at lunch time and asked if I could collect it in a couple of hours. I duly returned to find my vehicle ready and waiting, as promised, a painless exercise, by staff who were quite busy, but able to accommodate the work I required. So a job well done, with courtesy, which addds that bit extra.
0 people found this review helpful, did you?
M water posted this review on
Good fitting service but prices online misleading.
They show tyres being on sale with the managers name and available at the Kettering branch. But they do not give you this discount at the store.
That is disappointing but otherwise good service
0 people found this review helpful, did you?
Jim Payne posted this review on
Friendly, efficient and great value
Thanks Guys
3 people found this review helpful, did you?
Adam Carnie replied on
Hello Damon, I am sorry to read of your poor service. I am happy to report that we now have a new team and I personally carry out quality control checks on all of the services we provide to make sure that we provide a high level of service. I hope we can regain your trust in us and thank you for your review. Adam Carnie.