What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Write your own review

Customer Reviews

V B posted this review on

V B gave HiQ Lanark 5/5

This was the second time I had used HiQ in Lanark. As with the first time, I was very impressed at the quality of work and attention to detail. Mark was thorough in his work, and both Calum and Claire were polite, friendly and keen to get a recurring problem sorted. I would definitely recommend HiQ in Lanark.

1 person found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review, Your feedback is very important to us, and very much appreciated

Ian Coulter posted this review on

Ian Coulter gave HiQ Lanark 5/5

All work done satisfactory. Always kept informed of the cost of items needed for service/repair.

0 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review, Your feedback is very important to us, and very much appreciated

Tom Laird posted this review on

Tom Laird gave HiQ Lanark 5/5

I have used HiQ Lanark well over 10 years now, and I must say the service I have received over that period has been nothing short of excellent, and the staff could not do any more in my opinion to improve it. I would recommend this business over and over again.

2 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Carol Speirs posted this review on

Carol Speirs gave HiQ Lanark 5/5

Excellent Service friendly staff would visit again

0 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Mr Cain posted this review on

Mr Cain gave HiQ Lanark 5/5

Had two vehicles booked in the last two weeks and service was excellent. Staff were very helpful. Have used this garage for 5 years when servicing 4 different vehicles and can recommend this as an excellent and trustworthy garage! Well worth the 5 stars and reasonable prices charged too.

2 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

George Inglis posted this review on

George Inglis gave HiQ Lanark 4/5

Very nice and didn't rush you had time for you and explained what we needed and not to expensive would go back

1 person found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Matty Jackson posted this review on

Matty Jackson gave HiQ Lanark 5/5

I no longer live in the Lanark area, but when I did I always used HIQ.... I now live in the Scottish Highlands, and despite visiting other garages for work on my cars over the years, I have never found one that compares to my local Lanark team.... in fact, I made the trip south this time to have them look at my car and put it through its MOT... and in future I think I'll just continue to do so!! I did have a local garage suggest repairs required, but it's all about trust, isn't it?? As someone mentioned in a previous review - I TRUST this team, that's very important when choosing and staying with your garage. I gave Calum a call and discussed it with him and I just booked my car in for its MOT and to have his team check it over for me....so I made the trip south!! I would recommend Lanark HIQ to everyone!! I miss them! Claire is a lovely wee smiling face when you go in through the door and she makes you feel welcome... NOTHING is too much trouble, and customer service is the best. Calum is always willing to discuss the best options open to you for any work needing done on your car, and if a problem isn't easy to pinpoint, he will ask his team to work away until they find it! It's then repaired in next to no time!! These guys are the best, really, they are... I do miss them every time my car needs attention.... worst thing I ever did, leaving Lanark!!!!

3 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Wow... Thank you So much for taking the time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated, Was lovely to see you again after so long.

Graham Cockrell posted this review on

Graham Cockrell gave HiQ Lanark 5/5

I have been using this HiQ for fourteen years now and I have yet to be disappointed. My latest experience is a typical example of the excellent level of service at this branch. The Management and Staff took pains to identify a noise on the front of the vehicle, which was found to be a steering rack issue. The rack had been replaced more than a year ago but the management did the repair under warranty. I was kept informed of progress over the two days the car was in and my final bill was paltry considering the amount of work done. Thanks to Cullum, Claire and the Team, Sincerely Graham Cockrell

1 person found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Thank You very much for your kind review, Your feedback is very important to us, and very much appreciated.

A Turner posted this review on

A Turner gave HiQ Lanark 5/5

A genuine sincere garage have been twice now and always make me feel at ease.I trust them completely. My daughter now takes her car to them and is also very pleased with the service Mark is one of the best mechanics I have come across a real credit to your company.

2 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Jenny Stewart posted this review on

Jenny Stewart gave HiQ Lanark 5/5

very friendly & extremely helpful bunch of guys I don't know what Id do without them, thanks for sorting me out yesterday at short notice as usual ..... See you guys next month for mot

1 person found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Thank You very much for your kind review, Your feedback is very important to us, and very much appreciated

Janet Waterworth posted this review on

Janet Waterworth gave HiQ Lanark 5/5

As a stranger to the area, I found myself in need of winter tyres, for onward journey. The reception staff were very helpful, I was promptly and pleasantly served by the engineers and the price was better than a competitors.

3 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Scott Donaldson posted this review on

Scott Donaldson gave HiQ Lanark 5/5

Thanks to Calum and the team for their helpful and efficient service yesterday. I'd made the mistake of buying winter tyres elsewhere, which proved no end of hassle and when they were eventually delivered I'd problems getting them fitted. Claire booked me in with her usual friendly efficiency and Calum ensured the tyres were fitted and the car ready on time. Glad to have a garage I can trust on my doorstep and happy to recommend.

2 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review, Your feedback is very important to us, and very much appreciated

D McGregor posted this review on

D McGregor gave HiQ Lanark 5/5

Been a customer for years never go past them. Keep up the good work.

1 person found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review, Your feedback is very important to us, and very much appreciated

Sandra Miller posted this review on

Sandra Miller gave HiQ Lanark 5/5

fabby garage always feel at ease and trust them hq 100% , another great job carried out yesterday thanks so much its appreciated how accommodating yous are.

2 people found this review helpful, did you?

Report this post

Reply

Claire Mason HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Terry Newell posted this review on

Terry Newell gave HiQ Lanark 5/5

Always first class service. Terrific team of guys, wouldn't go past you guys now.

2 people found this review helpful, did you?

Report this post

Reply

Claire Mason HiQ Lanark replied on

Thank You very much for your kind review, Your feedback is very important to us, and very much appreciated

sarah Boyd posted this review on

sarah Boyd gave HiQ Lanark 5/5

Would recommend these guys no problem. Just collected my car and happy once again, would not go anywhere else now.

1 person found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Scott McIntosh posted this review on

Scott McIntosh gave HiQ Lanark 5/5

Absolutely a first class operation run by Calum, who will always accommodate you where possible, even going beyond the call of duty. I am a company car driver and quite frankly having used other fleet service providers, they fall far short of HiQ Lanark - they can pick up local train station, let you have use of their snazzy Goodyear Fiat Courtesy Car - love the graphics Calum, someone in the know must of designed them for you - wee car looks great, they even offer a text reminder service both when appointment due and car work is complete..

3 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

GORDON PRINGLE posted this review on

GORDON PRINGLE gave HiQ Lanark 5/5

FIRST TIME I HAVE USED THIS CENTRE AND I FOUND THE STAFF AND WORKMANSHIP FIRST CLASS WOULD CERTAINLY RECOMMEND.

1 person found this review helpful, did you?

Report this post

Reply

roger hamilton posted this review on

roger hamilton gave HiQ Lanark 1/5

My wife left an undamaged alloy wheel at your garage to have a new tyre fitted and when I checked later that night the wheel was damaged in two areas. When I phoned your Lanark garage, your staff immediately denied responsibility and were very unhelpful, so I will never use your services again .

2 people found this review helpful, did you?

Report this post

Reply

Calum Mason replied on

Thanks for taking the time to leave us feedback on your recent visit at Lanark store. Unfortunately on this occasion we did not meet your expectations, however we felt that due to the area where the wheel was marked this more likely to come from another source rather than a fitting issue. We take great care when fitting tyres to alloy wheels as there is a risk that damage can be done to the outer rim if great care is not taking, as your wheel had damage in an area where is there is no contact whatsoever with any part of the machine we concluded that this was unlikely to be a fitting issue. I would suggest that you got an independent professional opinion on the area that was damaged, and if this came back in your favour I would be happy to look into the matter again.

Cameron Marshall posted this review on

Cameron Marshall gave HiQ Lanark 5/5

Always great service nothing is ever a problem to them

4 people found this review helpful, did you?

Report this post

Reply

Cameron Marshall posted this review on

Cameron Marshall gave HiQ Lanark 5/5

Always great service nothing is ever a problem to them

0 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark Claire replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

C Munro posted this review on

C Munro gave HiQ Lanark 5/5

I have used HiQ when I have been in Lanark twice now as all my family members near by use them for their cars.  They have been extremely helpful and accomodating and the work they've carried out has been to a high standard.  The staff are friendly and knowledgeable and I would recommend them as a garage to anyone.

2 people found this review helpful, did you?

Report this post

Reply

HiQ Claire replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

J Cleary posted this review on

J Cleary gave HiQ Lanark 5/5

Always get great service would never go anywhere else. I have used hq for many years.

3 people found this review helpful, did you?

Report this post

Reply

HiQ Claire replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Mrs E. Clarke posted this review on

Mrs E. Clarke gave HiQ Lanark 5/5

fast efficient service will use again for sure.

2 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review,  Your feedback is very important to us, and very much appreciated

N. Broadbridge posted this review on

N. Broadbridge gave HiQ Lanark 4/5

I am well known to the staff and always get a very friendly welcome. The garage is efficiently run and does a very good job at a reasonable price.

0 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Cheryl Baxter posted this review on

Cheryl Baxter gave HiQ Lanark 5/5

Been using them for years always do a great job.  Very friendly and always honest wouldnt go past them.

2 people found this review helpful, did you?

Report this post

Reply

Claire HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated.

David Seymour posted this review on

David Seymour gave HiQ Lanark 5/5

Always delighted with the care and attention from everyone here, would not go anywhere else.

1 person found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review,  Your feedback is very important to us, and very much appreciated.

Robert Paton posted this review on

Robert Paton gave HiQ Lanark 5/5

Have used HI-Q Lanark for years find them to be brilliant.Just had battery problems and yet again iam delighted with them.The service advice given is always excellent. I cant recommed this place highly enough. 

0 people found this review helpful, did you?

Report this post

Reply

HiQ replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Sheila Gallacher posted this review on

Sheila Gallacher gave HiQ Lanark 5/5

Dropped in to this garage on tuesday morning as someone knocked my wing mirror and I needed advice on repair or new mirror options, although they were very busy someone had a look at it for me and made an adjustment and reinstalled a part. The member of staff was very polite and understanding, also never even charged me for the time spent because it was a slight adjustment they said. What a relief it was to get it checked and fixed so quick. I was very impressed and will return. 

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You very much for your kind review,  Your feedback is very important to us, and very much appreciated

Nina Thomas posted this review on

Nina Thomas gave HiQ Lanark 5/5

When HiQ opened directly across the road from me I felt so lucky to find a garage I can trust. Being a woman some garages believe they can pull the wool over your eyes, but at Hiq they were very helpful and could literally tell me what problems I had and had previously had seen to. I will definitely be recommending to friends and be taking my car there when necessary. Amazing service, very happy!

3 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated

Martin Lang posted this review on

Martin Lang gave HiQ Lanark 5/5

Been using them for a good few years now. They are so easy to deal with, always explain things to me in a easy to understand manner, which I like as I am not clued up on cars. Car is always ready for collection at the time they promise.  I wouldn't go past them. My family have been using them for many years and think the same. 

3 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated.

K McKay posted this review on

K McKay gave HiQ Lanark 5/5

I have always had genuine sincere service from this garage for the last 10 or so years and trust them totally.   Their staff are attentive, friendly and very knowledgable, especially the manager. I had help from my breakdown service this morning before visiting the garage and the mechanic on the van also reassured me when I said where I was going that this garage has an excellent reputation in the area.    They take special care to create a lovely waiting area as well, with refreshments and reading materials.   

8 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review,  Your feedback is very important to us, and very much appreciated. 

Gracie Lambie posted this review on

Gracie Lambie gave HiQ Lanark 5/5

Handy location with really friendly and helpful staff.  I have used them for over two years. I have been happy with every visit we have needed to make.

4 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Robin McEwen-King posted this review on

Robin McEwen-King gave HiQ Lanark 5/5

Great service with a smile from the whole team.  

5 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for your kind review,  Your feedback is very important to us, and very much appreciated. 

K.Murray posted this review on

K.Murray gave HiQ Lanark 5/5

I am delighted was told my tyre was not fixable by the dealership in Hamilton. Got a second opinion at this place and cost me a total of £12 which beats the  £90 odd I was told.  So many people out to rip you off these days :-(( Thanks you :-))  

4 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated.

Lydia Mercer posted this review on

Lydia Mercer gave HiQ Lanark 5/5

First visit to this garage this morning for my vehicles first service. I was glad when I heard they can carry out a service that still keeps in line with the cars dealership warrenty, this saves me many miles of travelling, my time and not to mention money.   Great job done and a very smoothe transaction overall. All staff that helped me today were very helpful and very pleasant. I would recommend HQ Lanark and also will use in the future.

8 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Jean Durie posted this review on

Jean Durie gave HiQ Lanark 5/5

Had my washers repaired without booking. Service excellent and so friendly. Thank you so much

6 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking the time to complete an online review. Your feedback is very important to us, and very much appreciated.   

Neil Bradley posted this review on

Neil Bradley gave HiQ Lanark 5/5

Dropped in for replacment wheels. A friend had made the recommendation.  Fast efficient service & resonable price.

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated.   

Mrs J Scott posted this review on

Mrs J Scott gave HiQ Lanark 5/5

I would not go past this garage. First class staff and always do a wonderful job. Nothing I ask of them ever seems to be a problem, they drop me off at my house and collect me when the car is ready. 

7 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated.   

Michael McLintock posted this review on

Michael McLintock gave HiQ Lanark 5/5

Have used Hi-Q for years and always find them to be brilliant. Just collected the car after its MOT and yet again im delighted with them. The service and advice given on keeping the car in top working order is always excellent. I will never use another garage and  I cant recommed this place highly enough.  

3 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You for taking the time to complete an online review. Your feedback is very important to us, and very much appreciated. 

Derek Chapman posted this review on

Derek Chapman gave HiQ Lanark 5/5

I am very happy with the attention/advice i got today & even better was a good price...  The best i could find local to me.

5 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You for taking the time to complete an online review. Your feedback is very important to us, and very much appreciated. 

Stephen Brownlee posted this review on

Stephen Brownlee gave HiQ Lanark 5/5

Visited this branch yesterday. Very quick service and with a smile may I add. All staff I came in contact with were very helpful.  Waiting area very pleasant and clean which is a rare thing to me from previous experiences at other places. Overall very good garage experience, I will be back to your garage. 

7 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated.

Anne Mackintosh posted this review on

Anne Mackintosh gave HiQ Lanark 5/5

Have been using hiq Lanark for a number of years. I have used other garages in Paisley and Glasgow in the past and none of them have met the standards hiq have. Claire and her team are efficient, friendly, easy to deal with. .I always feel relaxed as a female putting my car in They are very competitive with prices also. Would recommend them anytime

6 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank you for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated.

Gayle posted this review on

Gayle gave HiQ Lanark 5/5

Great bunch of guys, would definitely visit here again as I genuinely trust that they will do a good job. Contacted Claire about getting a new clutch fitted, she was lovely, super helpful and priced the brand I was looking for which was very competitive. Really good customer service. Would definitely use again!!

7 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking time to give us your valued feedback on our online section. This is very helpful to us and very much appreciated.

Ali Patience posted this review on

Ali Patience gave HiQ Lanark 5/5

Having been recommended HiQ from a friend, I'm now a convert! On two occasions now I've had excellent service. Claire and her team are a credit to the mechanic trade.

6 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for taking time to complete an online review. Your feedback is very much appreciated. 

Lisa A. Sharp posted this review on

Lisa A. Sharp gave HiQ Lanark 5/5

best garage we have visited in some time

3 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

Thank You very much for taking time to complete an online review. Your feedback is very much appreciated. 

Karen Steel posted this review on

Karen Steel gave HiQ Lanark 5/5

Very happy with all aspects of my visit on Tues, found all staff very friendly.

2 people found this review helpful, did you?

Report this post

Reply

HiQ Lanark replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

S Gilmour posted this review on

S Gilmour gave HiQ Lanark 5/5

cheapest by far, new tyre fitted in the time promised Will visit this garage again

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Mrs E. Roy posted this review on

Mrs E. Roy gave HiQ Lanark 5/5

Very professional team and always a pleasant experience.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

steven johnston posted this review on

steven johnston gave HiQ Lanark 5/5

Really chuffed with service and how fast you managed to get me sorted. Bunch of really sound guys. Cheers.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Jim from Lanark posted this review on

Jim from Lanark gave HiQ Lanark 5/5

First class service and staff exceptionally pleasant. Nice to see that old fashioned values still exist today. Would highly recommend them.

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Chris Franks posted this review on

Chris Franks gave HiQ Lanark 5/5

Stopped in today (Saturday) no booking, needing new rear brake pads and disks (Nasty metal on metal noise). I left the car with Hi-Q knowing that they did not have the required parts in stock.  Two hours after identifying the parts required Claire called to advise that all parts had been sourced, delivered, fitted and the car was ready for collection. Outstanding service and so very much appreciated at such short notice.Thank you  and well done!! A surprisingly low price too.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You very much for taking time to complete an online review. Your feedback is very much appreciated. 

Barry Tweed, Farming Scotland Magazine posted this review on

Barry Tweed, Farming Scotland Magazine gave HiQ Lanark 5/5

Speedy, efficient, friendly, price very good. Very impressed! Back soon!

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking time to complete an online review. Your feedback is very important to us, and very much appreciated. 

Phil Manners posted this review on

Phil Manners gave HiQ Lanark 5/5

Very friendly and helpful staff. Reasonably priced and most efficient. 

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking the time to complete an online review. Your feedback is very important to us, and very much appreciated. 

colin marshall posted this review on

colin marshall gave HiQ Lanark 5/5

mot and service done to a high standard and in great time.

staff are really friendly and helpful

1 person found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to Thank You for writing an online review on our store. Your feedback is very helpful and very much appreciated. 

Mr J. Morrison posted this review on

Mr J. Morrison gave HiQ Lanark 5/5

Clutch failed on me on last monday.

Car repaired at a reasonable cost and back on the road Tuesday night.

I really appreciated this as you know i was desperate to be back on the road for my work commitments.  I would not think twice about recommending your garage. I was very happy with every the process start to finish.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thanks You taking time to write an online review, this is helpful and very much appreciated. 

Edward Gordon posted this review on

Edward Gordon gave HiQ Lanark 5/5

My son and daughter in law have used HiQ in Lanark before and were very happy with the service and work carried out so I thought I would give it a try. I found Calum very helpful. He informed me I had just 3mm of tread on my rear tyres and said this was When the manufactures recommend a tyre should be changed, running my grand children to and from school the last thing I want is a skid on the wet winter road conditions so I decided to change them.i must say Calum did inform me they were still legal and would pass an Mot but he would have recommended a change on the certificate. The one thing I did notice on checking the pressures was one was 34 and the other 31.5 the recommended pressure for the rear of my car is 30 psi. This was easily rectified by me when I got home. My yearly service was also done at the same time and all seems to be fine

1 person found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking time to complete an online review on our store. Your feedback is very much appreciated. 

L. Stafford posted this review on

L. Stafford gave HiQ Lanark 5/5

Helped me in my hour of need Saturday!.

Thanks to all. Great Service and good price.  Appreciate you hanging back to help me out.

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for your feedback. This is very helpful and much appreciated. 

Mrs Thomson posted this review on

Mrs Thomson gave HiQ Lanark 5/5

Called in at short notice and they managed to fit my two new tyres in a hurry which let me carry on with my day, first class, cheers everyone!

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You very much for your feedback. This is very much appreciated. 

I Coulter posted this review on

I Coulter gave HiQ Lanark 5/5

I have been a customer for over thirty years and have always found the service to be first class.

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You very much for your kind words. Your feedback is very much appreciated. 

Kirsten Bryce posted this review on

Kirsten Bryce gave HiQ Lanark 5/5

Visited this store this afternoon, very impressed with the service and attention I got from the very helpful staff. I normally leave tasks like this to my husband as I feel a bit out of my depth when it comes to the car. Everything was well explained and work carried out in the time scale estimated to me. I also found it to be a very women friendly enviroment, which was nice as I have had bad experience in the past. We certainly will be back folks.

7 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You very much for your feedback. This is very much appreciated. 

dolly posted this review on

dolly gave HiQ Lanark 5/5

MOTs are always very fair with remedial action discussed and a fair price quoted before the work is carried out.

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking time to complete an online review on our store. Your feedback is very much appreciated. 

Gordon McClymont posted this review on

Gordon McClymont gave HiQ Lanark 5/5

I visited HIQ in Lanark on17th July to get my air-con checked as it was not working. I was advised that it needed re-charged.The staff could not have been any more helpfull and carried out the job there and then.It only took 45 mins to do the job and it cost £45. Which is £5 less than Quick Fit or Arnold Clark at Motherwell and also saved travelling to get it fixed. I would recomend HIQ as i believe we should support local companies.

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking time to complete an online review on our store. Your feedback is very much appreciated

Keith Whitton posted this review on

Keith Whitton gave HiQ Lanark 5/5

Excellent service, convenient, good prices, nothing a problem. staff friendly and helpful. you don't need to go anywhere else . wouldn't hesitate in recommending HI Q in Lanark to anyone. A credit to you all . thanks ,regards Keith

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank You for taking time to complete an online review on our store. Your feedback is very much appreciated

Andrew L Ronald posted this review on

Andrew L Ronald gave HiQ Lanark 5/5

Excellent attention from friendly staff. Taken from centre to home after delivering car and from home to centre to collect car. Was phoned to confirm certain work should be carried out. Exceptionally detailed invoice provided.

1 person found this review helpful, did you?

Report this post

Reply

Claire replied on

Thanks You taking time to write an online review, this is helpful and very much appreciated

Dr W.T.Hannay posted this review on

Dr W.T.Hannay gave HiQ Lanark 4/5

speedy service, car ready as arranged

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Steven Gray posted this review on

Steven Gray gave HiQ Lanark 5/5

Bunch of great guys at this garage another happy customer. Thanks again for fitting my van in it was very much appreciated.

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Robert Redpath posted this review on

Robert Redpath gave HiQ Lanark 5/5

Visited garage on Monday to get puncture fixed and other tyres checked told by staff that tyre should  be replaced as wall was damaged.Other tyres had short life left in them .Went home and thought about price and service ,phoned garage up next day and booked car in to get other tyres replaced .Very happy with price and service received .Clair you are a breath of fresh air will be back

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

S. Richland posted this review on

S. Richland gave HiQ Lanark 5/5

Visited this store monday, very happy with the service I got.

What a great team you have. I will be back again.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Peter Manson posted this review on

Peter Manson gave HiQ Lanark 5/5

recommended by a friend was highly impressed.

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Mrs S Morton posted this review on

Mrs S Morton gave HiQ Lanark 5/5

Many thanks Calum for fixing my car the noise is gone. Thank god was driving me mad. 

1 person found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Pam McMorran posted this review on

Pam McMorran gave HiQ Lanark 1/5

i have visted a few times over the years, and once again left thanking staff and grateful for fixing my tyres, however due to my recent experience i doubt whether i should have returned after my first visit! i needed one tyre fixed, mechanic told me the other front tyre was "bauld" so i asked him to replace it.  After speaking to my husband, he had checked my tyre tread that morning and it was road legal and not needing replaced at that time - and i had a spare i could have swapped if it was necessary! my husband phoned the staff and questioned what happended - he was advised that tyres approaching 3mm is recommended to be replaced and i had asked mechanic to do it.  Let me make it clear that at no time did the mechanic say this was a recommendation only or imply that the "bauld" tyres were in fact road legal.  The sign behind the shop counter about not carrying out any unnecessary work is rubbish.  Unless you know about cars and exactly what needs done i woudln't trust the staff and would advise getting a second opinion before getting a costly bill.  i wonder how many of the other 5 star reviews may have been mislead due to lack of knowledge.

4 people found this review helpful, did you?

Report this post

Reply

Calum Mason replied on

Hi I am sorry to hear your visit didn't meet your expectations.I was present that day and remember the vehicle coming for a puncture which was found to be bald on one side and other one was 2mm.This is when we advise tyres be replaced as braking and handling is dramatically increased, in fact all tyre and car manufacturers agree tyres should be replaced at  3mm. I have included a report from Auto Express on this subject which may help you understand why we advised them. Unfortunately I cannot fit in the full story due character limitation.Thousands of accidents a year on Britain?s roads could be prevented if the minimum tyre tread depth is increased by 1.4mm, according to the shock findings of an Auto Express investigation. In the first study of its kind, Auto Express compared how much more quickly a car fitted with tyres that have 3mm of tread left on can halt from 70mph in the wet, as opposed to when the rubber is on the 1.6mm legal limit.

Braking performance in the wet drops off significantly once the tyre?s tread level falls below 3mm. The test found it can take a staggering 44 metres - about 10 car lengths

Government statistics show one in five of the 98,845 serious injuries and fatalities resulting from motoring accidents in wet conditions  involved cars skidding.

Chris Wakley, from the Tyre Industry Council, a safety organisation supported by manufacturers said: ?These new findings are shocking. They show for the first time how dramatic the reduction in braking performance can be between tyres with 3mm and 1.6mm of tread at motorway speeds in the wet.

He continued: ?Sadly, most drivers don?t realise how important the condition of their tyres is. They often only find out too late; when they are braking to avoid an obstacle and the car doesn?t stop.?

For the full story, see this month's Auto Express, issue 917,

Should you require any more assistance please feel free to contact me on 01555 661316. Regards Calum

Michael posted this review on

Michael gave HiQ Lanark 5/5

I was very impressed by the service and courtesy of all staff i came in contact with. Even though you did not have correct tyres in stock i was more then happy with ther temporary solution provided.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Rober Nicol posted this review on

Rober Nicol gave HiQ Lanark 5/5

Hi

Thanks for getting me back on the road so quickly,

greatr serv as usual

1 person found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Mrs A. Casselton posted this review on

Mrs A. Casselton gave HiQ Lanark 5/5

Great Service - had my mot service and tyres fitted tues. many thanks.

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Dr I. Downing posted this review on

Dr I. Downing gave HiQ Lanark 5/5

Excellent service once again. Thank You to all at lanark store for prompt service.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

George Samson posted this review on

George Samson gave HiQ Lanark 5/5

very friendly and very helpful, and a great price thanks

1 person found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Kiera Tait posted this review on

Kiera Tait gave HiQ Lanark 5/5

Hi my car was in last friday with the bad breaks. Cannot believe the difference, my car feels great now.

Thanks for taking the time to explain the problem usually i feel awkward when it comes to getting the car fixed as i only know how to drive them full stop.

Thanks allot guys I will be back in for my mot which i think is september :)

- Kiera Tait (Black Renault Clio)

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Leona Scott posted this review on

Leona Scott gave HiQ Lanark 5/5

mr friend recomended hiq and i was very please with price and service.

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Paul Ross posted this review on

Paul Ross gave HiQ Lanark 5/5

got my tyres at a snip of the price compared to others in the area.

thanks will use again

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Rob Ross posted this review on

Rob Ross gave HiQ Lanark 5/5

had my brakes repaired and back on the roadin jig time, thanks guys

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Sarah Keenan posted this review on

Sarah Keenan gave HiQ Lanark 5/5

Thank you so much for fitting in my polo yesterday for the mot especially when you were fully booked. Cannot believe I had been so far out with the dates. Great service i will defo be back for my brake pads soon. Thanks again

3 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Fred Keller posted this review on

Fred Keller gave HiQ Lanark 5/5

thanks for fitting me in on such short notice

6 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Alan Gracie posted this review on

Alan Gracie gave HiQ Lanark 5/5

Been visiting for years, staff great and very friendly.

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Stuart Fox posted this review on

Stuart Fox gave HiQ Lanark 5/5

Had my MOT done in jig time.

Thanks for picking me up as well.

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Jenna Little posted this review on

Jenna Little gave HiQ Lanark 5/5

My car was in yesterday for its service and mot , great service at a great price thank you... i will be back soon for my front tyres :)

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Tam Anderson posted this review on

Tam Anderson gave HiQ Lanark 5/5

I have being using hiq lanark for years now , always very helpful and i always get star treatment.

They drop me off and pick me up again when my service is completed.

Now all my family use them.

What a service many thanks.

6 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Magaret Wilson posted this review on

Magaret Wilson gave HiQ Lanark 5/5

I was advised by a friend of mine to use Hi-q lanark.

Was very impressed with the service from start to finish.

Very polite and helpful and very knowledgable many thanks.

2 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Gerry Dewar posted this review on

Gerry Dewar gave HiQ Lanark 5/5

Had a puncture and took my car to another competitor who said the tyre could not be repaired.

Went to Hi-Q Lanark the tyre fitter looked at the tyre and said he could repair it perefectly safely as it was well within the criteria required.

Thanks for your honestly I will definetly be back.

6 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Jim Dickson posted this review on

Jim Dickson gave HiQ Lanark 5/5

My family and I have been using Hi-Q Lanark for years.

Always great service and vety competive prices.

keep up the good work.

4 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Alex Robertson posted this review on

Alex Robertson gave HiQ Lanark 5/5

These guys are great nothing is too much bother to them.

By far the best garage I have ever used.

Honest hard working guys don't say that to often when it comes to visiting garages.

5 people found this review helpful, did you?

Report this post

Reply

Claire replied on

We would like to thank you for taking the time to write a review on our centre. Your feedback is very much appreciated. 

Sarah posted this review on

Sarah gave HiQ Lanark 5/5

Staff were brilliant and so quick. Would definitely go back again.

5 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank you for taking your time to complete our online questionnaire, your feedback is very important to us and very much appreciated.

Mr Richard Clark posted this review on

Mr Richard Clark gave HiQ Lanark 5/5

GREAT SERVICE VISITED THIS STORE 06/01/12

7 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank you for taking your time to complete our online questionnaire, your feedback is very important to us and very much appreciated.

Mrs Angus posted this review on

Mrs Angus gave HiQ Lanark 4/5

I had a burst tyre miles from home hiq came out fixed my tyre and got me mobile again - thank you very much great service.

5 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank you for taking your time to complete our online questionnaire, your feedback is very important to us and very much appreciated.

Gillian Bryce posted this review on

Gillian Bryce gave HiQ Lanark 5/5

We received very good service from hiq lanark, staff were very polite & helpful.

My car was repaired in great time, and at a fraction of the cost my local main dealer were trying to charge me. Very happy and will return again for any future repairs I require.

6 people found this review helpful, did you?

Report this post

Reply

Claire replied on

Thank you for taking your time to complete our online questionnaire, your feedback is very important to us and very much appreciated.

Write a Review

*Information we'll definitely need

*
*
*
1

1 This data will only be used for contacting you to discuss your review in more detail.

Rating *

Have you already visited this centre? *

If you have visited HiQ Lanark before let us know what you thought using the questions below - we'd really appreciate your feedback.

What made you choose HiQ Lanark ? *

Thinking about your visit, how would you rate your level of satisfaction? *

Based on your visit, how would you rate our staff? *

Would you use HiQ Lanark again? *

Would you recommend HiQ Lanark to a friend or family member? *

*
*

Write a review for your local HiQ centre

  1. No purchase necessary. To enter the prize draw simply complete the feedback form telling us about your HiQ experience and submit this online within 90 days of your invoice date. Only entries received on the official form will be deemed valid.
  2. This competition is open to all UK residents aged 18 years or over, excluding HiQ/Goodyear Dunlop Tyres UK Limited employees and their immediate families, participating tyre dealers and their employees, Goodyear Dunlop and HiQ agents and anyone professionally connected with the promotion.
  3. Only one entry per household per visit.
  4. Offer ends 31st December 2016.
  5. No cash alternative is available and all rewards are non transferable.
  6. A winner will be selected at random under independent supervision from all valid entries on a monthly basis.
  7. The first entry selected will win £100 in Love2Shop vouchers redeemable as outlined in the voucher suppliers terms and conditions.
  8. The promoter's decision is final and no correspondence will be entered into.
  9. The winner will be notified by telephone/email within 7 days of the draw date.
  10. Winners may be required to provide a copy of their original HiQ invoice to confirm their entry is valid before any prize is released.
  11. No cash alternative or other alternative prizes are available, except that in the event of circumstances outside of its control, the promoter reserves the right to award similar prizes of equal or greater value.
  12. By entering this promotion all participants understand that HiQ may use comments for marketing purposes, including publication of feedback data on HiQ Online unless they have specifically requested otherwise.
  13. By entering this promotion all participants will be deemed to have accepted and be bound by these terms and conditions. All entry instructions form part of these terms and conditions.
  14. The name and county of the winner will be made available on request to those enclosing a stamped addressed envelope to HiQ Thank You Promotion, HiQ Customer Care, FREEPOST MID21236, Wolverhampton WV5 7BR.
  15. The winner may be required to take part in related publicity.
  16. Promoter HiQ/Goodyear Dunlop UK Tyres Limited, TyreFort, 88-98 Wingfoot Way, Erdington, Birmingham B24 9HY