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HiQ Leven Manager
Get tyre smart
Ever wonder what those tyre numbers mean?
245/45/R18 91 V
- 245 - The width of the tyre in millimetres
- 45 - Profile height of the tyre sidewall as a percentage of the width
- R18 - The diameter of the wheels inner rim in inches
- 91 - The load index indicates the maximum load the tyre can carry
- V- The speed rating indicates the maximum speed for the tyre
Fabulous, friendly sercice. Job done in half the time estinmated for half the cost expected! Thank you.
Excellent customer servince. Great friendly staff. Always happy to help and answer questions if needed will recommend and use again!
Went in at 3PM on Monday to have the front passenger tyre fitted due to a puncture. Went to pick up car 2 hour later and was assured it was all done so I paid and left. I saw the work instruction clearly stated front / passenger. Next evening having driven 15 miles to and from work I discovered that the same tyre was almost flat putting me at significant risk on the drive home! On closer inspection it was clear that this was still the orignal tyre. Went back 8am (opening time on their website) and nobody there so had to wait outisde for 30 minutes for somebody to show up. When they inpsected the work log somebody had clearly overwritten it(!) to back / driver sidewheel - and that was the tyre they had fitted. There was no apology just a 'these things happen' shrug and I had to argue my case to get the front tyre replaced free of charge - there was even the suggestion they would take off the back tyre again if they could locate my original. They did replace it but it felt grudging at best. Truly horrible customer experience - I won't be back. ps you may want to update your website opening hours from 8AM to prevent others waiting in the cold.
Needed to find an engine fault on my car(engine warning light) which they found but couldn't fix,didn't charge me.A week later needed an exhaust,got one fitted the same day with a very reasonable price tag for parts and labour. Not the quickest at the desk but the comfy couches ,TV,free tea and coffee,toilets and children's toys and books make quite a pleasant wait.
I phoned up for two tyres to see if they could match Tyre shopper, a price comparison website, they could and could fit me in immediately. The guy on the phone was friendly, informative and polite. The lady at the counter was equally polite and asked me if I wanted to wait. I had errands to run and she said if I came back in an hour, it should be done, but if I wanted to come back earlier, I could have some coffee and chill out. Well the coffee was quality filter stuff in new mugs and chocolate biscuits included, up to date magazines and the whole experience was excellent, the price was the best and the car was parked in such a way as to drive it away from the workshop easily. I can't recommend this place highly enough, well done!
First Class Service, First Class Price. V Happy