What our customer say about us

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Customer Reviews

Louise Moran posted this review on

Louise Moran gave HiQ Liverpool 1/5

Quoted a price for Dunlop or Goodyear tyres for which I agreed to. 2 days later realised that an inferior make had been fitted. When I contacted them to discuss why this hadn’t been explained at the time of fitting, the manager argued with me over which brand of tyre is best despite me knowing that the tyre used was a much cheaper make. I was told that the original tyres quoted weren’t available in the tyre size I required and this was why others were put on, I don’t however think it was acceptable to have not been told this at the time of fitting. I was then told to return the following day to have my tyres replaced with continental tyres at no extra cost which I was happy with. The following day I returned as I’d been advised to, only to discover that the tyres hadn’t even been ordered by the manager. On the third visit I finally had the correct tyres put on. At no point did the manager apologise or speak to me to my face despite being in the office on all of my visits which I think is appalling customer service. The young gentleman who fits the tyres seems to be the only good thing going for this company, he was extremely apologetic even though none of this was his fault and excellent at his job.

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