What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Hephzibah Huggins posted this review on

Hephzibah Huggins gave HiQ Llanelli 5/5

The staff are welcoming, friendly and professional. They know about the quality of different makes of tyres. The work is always done promptly. There is a comfortable seating area. I am offered refreshments. The car was even washed before returning it to me. I can’t imagine going anywhere else.

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Mark Hoyles posted this review on

Mark Hoyles gave HiQ Llanelli 5/5

Kyle was extremely helpfull, polite and knowledgeable. My tyres were sorted very quickly. I had to return with a nail in my tyre and Kyle sorted that out straight away for me with no fuss at all. Definitely recommend

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Elinor Nicholson posted this review on

Elinor Nicholson gave HiQ Llanelli 5/5

I can't speak highly enough of the service I've always received from Kyle and his team. They've attended to, and solved any problems promptly, displaying courtesy and respect at all times. They are both knowledgeable and professional in their approach. Thank you for a great service, Kyle.

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Chris Bell posted this review on

Chris Bell gave HiQ Llanelli 5/5

Really helpful and friendly staff. Very respectful and orifessional. Quick response to query, able to get stock quickly.

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Tracy Round posted this review on

Tracy Round gave HiQ Llanelli 5/5

Great service as needed 2 new tyres and tracking as wearing more on one side. Looked at the usual online websites that offer cheaper tyres but HiQ was almost as competitive on tyres and more competitive on the tracking. Convenience of a local garage and the service when I initially phoned them sealed the deal. Job carried out with no problems and final bill as quoted. Kyle was very helpful, would recommend.

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Sandra Davies posted this review on

Sandra Davies gave HiQ Llanelli 5/5

Kyle Clutterbuck was extremely helpful. We were made to feel welcome by all the staff and received excellent service. Would thoroughly recommend them.

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Karen Rees posted this review on

Karen Rees gave HiQ Llanelli 5/5

Kyle and his team are polite, friendly and knowledgeable. Everything was explained clearly and the work carried out to an excellent standard. I would highly recommend HiQ at Days Llanelli to family and friends :). Thank you Kyle.

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Emyr Davies posted this review on

Emyr Davies gave HiQ Llanelli 5/5

Took our car for an MOT and Service today and I can’t praise Kyle, Paul and the team enough, for their professional and friendly manner. As soon as I went into HQ Llanelli I could tell they would provide good service as the garage workshop was spotlessly clean, neat and tidy. The car was ready when they said it would be and Kyle explained in detail what had been done or needed doing. Don’t know why we haven’t used here before but will definitely be returning and recommending to family and friends.

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Sharon Hartwell posted this review on

Sharon Hartwell gave HiQ Llanelli 5/5

Very prompt and friendly service with a short time to wait for the tyre change, staff remembered me from a previous visit, very accommodating and good value, will definitely use again

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Aled Eynon posted this review on

Aled Eynon gave HiQ Llanelli 5/5

Dropped my College work van with the LLanelli branch this morning,the supervisor Kyle advised me the work would take approx 20 mins,i was immediately supplied with a coffee and the reception is warm and relaxing. Kyle answered numerous phone calls from customers and was very polite,friendly and explained everything in detail,he also appears very hand's on,he assisted his colleagues with repairs,i also noticed he did a quick maintenance job on my vehicle which was not requested,in my opinion this went beyond customer care. The two tyre changes were conducted on time,and vehicle returned to customer car park. Kyle and his team work to a very high standard,very efficient and polite,customer service is superb,In future will ask this team to quote work on my personal car,and can highly recommend their services. WELL DONE GUY'S.

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rob whitehead posted this review on

rob whitehead gave HiQ Llanelli 5/5

Kyle[manager] and Paul run this HiQ branch with extreme efficiency.The pricing is always competitive ,hence my regular return visits for tyres and brakes etc;being a company car driver with an annual high mileage accumulation,I need somewhere that I can count on for promptness and competitiveness,when I need replacement parts,and this branch certainly serves my needs.Keep up the splendid work.

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Jeff Rees posted this review on

Jeff Rees gave HiQ Llanelli 5/5

Kyle and his team are excellent to deal with, my car went in for mot this week, I'm always kept updated they are all so polite, cheerful even a cup of hot coffee, for me and my wife. Went back next day to have two tyres fitted, another cup of coffee while Paul fitted them. Wouldn't take the car anywhere other than HiQ- Kyle and dedicated staff. Thanks again to all.

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sioned williams posted this review on

sioned williams gave HiQ Llanelli 5/5

I have been going to HiQ Llanelli for a number of years and I can only stress how professional they are .They always provide excellent fast efficient service their work is exceptional and competitively priced, I would recommend them for all aspect of car care

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Nigel Davies posted this review on

Nigel Davies gave HiQ Llanelli 5/5

Kyle and the team are a most courteous and professional outfit. Nothing is too much trouble for them, they accommodate even emergencies. Their advice and standard of service is outstanding and of the highest quality. I have been using their services for many years and would highly recommend them for their thoroughness, dedication, helpfulness and work ethic. Thanks for many years of help in maintaining my vehicle to the highest standards. Excellent work!

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Stephanie Jones posted this review on

Stephanie Jones gave HiQ Llanelli 5/5

Excellent customer service from Kyle at Llanelli HIQ. He was extremely pleasant & helpful and nothing was too much trouble for him. I didn't think I'd be able to get my car to the garage at first and Kyle offered to see what he could do to help. Kyle gave me a lift home whilst the car was being dealt with and even offered to pick me up when the car was ready. Kyle kept me updated throughout the day as the replacement tyres had to be ordered in. I cannot fault the service provided. I will definitely use HIQ Llanelli again and have recommended it to everyone I know.

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Stephen John posted this review on

Stephen John gave HiQ Llanelli 5/5

Excellent customer service again from Kyle and his team at Llanelli HiQ, when dropping the car off they always ask if I need a lift anywhere and always phone first if any extra work needs doing. The standard of work there is excellent, keep up the good work boys, Steve.

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RICHARD WOOD posted this review on

RICHARD WOOD gave HiQ Llanelli 5/5

Have used this branch several times for my partners car and today i had 2 new tyres fitted which i had ordered from an online tyre company,i arrived early and only had a short wait while the car in front of me was being finished,the delay was explained and coffee offered. Kyle and Paul always have a smile and are a pleasure to deal with,i will definatly take my car there for a service rather then use the main dealer

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John Mailling posted this review on

John Mailling gave HiQ Llanelli 5/5

Having visited HIQ Llanelli for a couple of years, I must say that their level of service is outstanding. All credit must go to Kyle and his staff for their excellent commitment to customer care, I would certainly recommend them to all my family and friends. Well done.

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Richard Thomas posted this review on

Richard Thomas gave HiQ Llanelli 5/5

Fantastic service from Kyle and Paul - as always. They have been looking after my wife's car for years and I have never been anything other than impressed with their service, knowledge and sound advice. I have already recommended HiQ in Llanelli to many friends and will certainly continue to do so.

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Robert Taylor posted this review on

Robert Taylor gave HiQ Llanelli 5/5

Excellent service cannot fault the staff courteous and friendly the whole time! Highly Recommended

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Sean Williams posted this review on

Sean Williams gave HiQ Llanelli 5/5

Visited the Llanelli centre to have new alloys fitted, which were done so professionally and expertly. The advice that was given was excellent we also had new tyres fitted. We dealt with Kyle who gave all of the above customer service. Will definitely be returning the future no hesitation, thank you to all. Sean & Tracey

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Ian Wright posted this review on

Ian Wright gave HiQ Llanelli 4/5

Kyle was incredibly professional and helpful, and I wouldn't hesitate to recommend HiQ at Llanelli.

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Joyce Matthews posted this review on

Joyce Matthews gave HiQ Llanelli 5/5

I have been absolutely thrilled with the service that I received from Kyle Clutterbuck this week. I arrived at the garage very concerned about the engine and Kyle discovered that it was the thermostat housing that needed replacing. It meant that I had to leave my car to be repaired the following day which also meant that I needed to get home. Kyle offered to take me home which meant that he was very late getting home that day. The following day the car was soon repaired. Once again I want to say thank you for the customer service that I received. Joyce Matthews

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Oliver Furneaux posted this review on

Oliver Furneaux gave HiQ Llanelli 5/5

Absolutely fantastic service from start to finish. Following a blow out, a large tyre service company changed my tyre & broke the tyre pressure valve. Today, a new tyre pressure valve was fitted at HiQ Llanelli, the old valve was given to me & how it had been broken explained, allowing me to get a refund from the large tyre service company for there negligence! This paired with the great customer service from Kyle has made me feel like a valued customer & has insured that I will not only return to HiQ Llanelli but recommend it to friends & family! Thank you very much!!

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Sarah Matthews posted this review on

Sarah Matthews gave HiQ Llanelli 5/5

I am extremely happy with the service that I receive at HIQ Llanelli. Both my mum and I have been customers there for years now because the service is excellent. We cannot recommend Kyle highly enough. Every single time we come to HIQ Llanelli Kyle is extremely helpful and nothing is too much trouble for him. It is great to know that we can trust in the service that he provides.

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PENNY FIRMAN posted this review on

PENNY FIRMAN gave HiQ Llanelli 5/5

I found a screw in my tyre in the morning and phoned HiQ who said they would have the tyre there that afternoon,i was offered a refreshment while i waited (not long) and came away very satisfied with the service. This is not my first visit but every time i have received the same level of excellent service as has my partner,although i used this branch initially because of convenience i am very glad i did and would probably pass other well known places to receive the service i get from my visits.

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Gareth Richards posted this review on

Gareth Richards gave HiQ Llanelli 5/5

Had problem with my Ford Galaxy ( windscreen wipers not working) Your technicians investigated beyond the obvious and found that the problem was due to a malfunctioning car security alarm system. Happy to report that I no longer have this problem. Staff were very helpful, informative and courteous at all times. Very impressed.

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K Davies posted this review on

K Davies gave HiQ Llanelli 1/5

Wanted quality car tyres which I bought and had fitted. The tracking was supposedly checked - necessary when new tyres have been fitted- however, the tyres wore after 6000 miles on the outer rim. I returned and paid again for the tracking to be checked - the staff stated the tracking was out which it shouldn't have been since they had checked it, but by this time the tyres were too badly worn. I don't believe the tracking was checked at the time the tyres were fitted. I am an careful driver who does not drive excessively quickly around roundabouts etc. I am now left with a bill for new tyres despite buying quality tyres which should have certainly lasted more than 6000 miles. I would not return or recommend this company since I was charged for the tracking to be checked when it should've been in the first instance.

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Jason Jones posted this review on

Jason Jones gave HiQ Llanelli 5/5

Had to take my new car in for a repair under warranty. Mix up between Days and HiQ meant my car wasn't expected at the Llanelli garage. This was no problem. Staff at HiQ dynamically shifted workload to accommodate me. Resulting in parts being ordered, couriered and fitted. Work carried and completed in under hour. Staff explained the problem and what they did to rectify the fault. I don't seem to attract good customer service, maybe i expect too much? This was by far the best service i have received for sometime. Everyone vents about bad service but never good service? I felt this positive experience needed to be shared. Thank you all.

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Gaynor Lewis posted this review on

Gaynor Lewis gave HiQ Llanelli 5/5

Fantastic service, brilliant staff, extremely helpful and polite. Great service on my car came back lovely and clean, excellent value for money highly recommend.

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Neil Evans posted this review on

Neil Evans gave HiQ Llanelli 5/5

I was extremely impressed by the professional attitude and overall sevice provided.

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ANNE WILTSHIRE posted this review on

ANNE WILTSHIRE gave HiQ Llanelli 5/5

Once again the service provided was exceptional, cannot praise them enough again Jamie in particular collected and returned my car to my place of work. Every conversation with eithr family or customers I will always recommend them.

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Jeff Rees posted this review on

Jeff Rees gave HiQ Llanelli 5/5

Would highly reccomend -HiQ llanelli- Cem Day LTD,Sandy Road,Pwll Llanelli,- Jamie is one of the best - honesty = 100% I like the car to be treated as I treat it and thats what you have from Jamie & his team, Value for money = 100%, will be returning for my car's 1st mot and another service this time next year.

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Lisa maybank posted this review on

Lisa maybank gave HiQ Llanelli 5/5

Fast efficient service would recommend 

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Constantin posted this review on

Constantin gave HiQ Llanelli 4/5

HiQ  (SANDY ROAD,LLANELLI) is a very reliable garage. I have had work done on my car there numerous times over the years. In particular, Jamie is very helpful and trustworthy. On one occasion, I heard a noise from the rear right side suspension of my car and after Jamie inspected it, he found a small gravel stone had been lodged inside the spring. He was very honest and even kept the stone to show me. I wander if another garage would have been quite as honest. 

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david posted this review on

david gave HiQ Llanelli 5/5

Rang 900am today and booked in 11.30 same day. Chepest in town and had excellant service from manager, car also washed. Used to use hi Q Many years ag until they shut down. Glad to see them back, read abot their return in te evening post. Much cheaper and quicker than ats.  

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Noel Thomas posted this review on

Noel Thomas gave HiQ Llanelli 5/5

Best price quoted for supplying and fitting new tyres. Staff were quick and professional. Would happily recommend to my friends and family.

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marc rowlands posted this review on

marc rowlands gave HiQ Llanelli 5/5

Good service, friendly staff, will definitely recommend Jamie and his team they even washed my car for me

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Anne Wiltshire posted this review on

Anne Wiltshire gave HiQ Llanelli 5/5

Had a problem with my car and they actually collected and returned it to my place of work. Don't know what I would have done without them Jamie in particular who always does the work on my car is exceptional. All the staff are very helpful and friendly. Cannot parise them enough.      

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David Davies posted this review on

David Davies gave HiQ Llanelli 5/5

welcomed by all staff which were very helpful and efficient and friendly.

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MariaHiggins posted this review on

MariaHiggins gave HiQ Llanelli 5/5

Great service will definitley use &highly recommend Jamie & his team

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Glynis Davies posted this review on

Glynis Davies gave HiQ Llanelli 5/5

Very helpfull, will definitely revisit

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Richard Thomas posted this review on

Richard Thomas gave HiQ Llanelli 5/5

As a long standing customer I cannot speak highly enough of Jamie & his team. They combine great service with reasonable prices - in fact I never look anywhere else!

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Steffan Thomas posted this review on

Steffan Thomas gave HiQ Llanelli 4/5

Great welcome and service will recommend to family and friends   

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Graeme Fox posted this review on

Graeme Fox gave HiQ Llanelli 5/5

Very friendly staff always made sure i was being attended too new premises welcoming and comfortable Kept uptodate throughout on progress and very polite Excellent experience

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Alitalia Pietzka posted this review on

Alitalia Pietzka gave HiQ Llanelli 5/5

Friendly staff,  nice atmosphere

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