What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Write your own review

Customer Reviews

Richard Dillworth posted this review on

Richard Dillworth gave HiQ Ludlow 5/5

MOT x2...Both mine and my step sons car went for MOT today 29/07/16,mine passed,but Step sons had a hole in the exhaust which i already new about.Pete advised that Karl who was testing the car would weld/repair exhaust if possible.Had a call from Pete who told me exhaust was not repairable,but had already checked out a price on replacement part.The price was very good so asked Pete if it could be fitted today at all,Petes answer "come back in an hour and it will be ready for you"When i returned some 50 minutes later the exhaust was almost finished,so had a cup of hot chocolate whilst waiting.Very nice it was too.End result:2 cars both MOT,ed and 1 very happy customer.Both Pete and Karl are very helpful and try their utmost to save the customer money which is very rare these days.Thanks to all of the guy,s at HiQ Ludlow,for your help and taking care of customers,i will be back. Rich & Jo.

0 people found this review helpful, did you?

Report this post

Reply

Peter Gaye posted this review on

Peter Gaye gave HiQ Ludlow 5/5

Can't praise them highly enough, after couple of visits over the past couple of weeks, sorry for length but worth reading! Firstly a puncture, not really suitable to repair, so they did a good deal on four quality tyres fitted the next day. Whilst they had the car asked if they could regass the aircon as didn't seem too good, (was the hottest day of the though!) Anyway on collection bad news, told the pump had gone, could do a new one for around £350 fitted so agreed said they'd order it in. Contacted again, more than they expected now around £450 for the pump with fitting, said okay, even though price had gone up by £100. Dropped tthe car off the next week said they would ring when ready. Anyway had a call mid afternoon, car ready, did I want the good news? Urm yes...advised the pump was okay...then held my breath expecting the enevitable but you needed a new XYZ which will now cost £600. But I was greeted with a fixed it, nothing was faulty just an abnormally with the switch arrangements, in that you can't have economy and aircon on at the same time you either economy or comfort not both, (bit embarrassing considering the time I've had this car) So I picked myself up off the floor, pinched myself to make sure I wasn't dreaming and went to collect the car. So the outcome, was only charged for the re gassing, as the pump was okay and nothing was done basically apart from turn a switch off. Think they just Googled Mercedes aircon operating instructions in the end before ripping the perfectly good pump out just to check. Anyway the moral of all this is... that's it's nice to know there are honest tradesmen with integrity who respect their customers. When you consider Peter the manager who had probably (definitely) lost money with this job, could still explain to me with with great pride how he had sorted my aircon. Peter I salute you, with so many horror stories and even TV shows based on rip offs, and cons, it was nice to find someone who puts customer satisfaction before profit with a passion. When to a less scrupulous garage they could have got a free pump out of me, quite a worrying thought? I'll definitely be back, as I'm sure others will after reading this.

0 people found this review helpful, did you?

Report this post

Reply

SHARON HARE posted this review on

SHARON HARE gave HiQ Ludlow 5/5

I spoke to Pete on Friday following a visit from the AA, he told me to come down on Monday and he would take a look at the car and put it through its MOT. A couple of small jobs had to be done and then its MOT all went without hitch and the service and professionalism is second to none. I can not recommend these guys enough.

0 people found this review helpful, did you?

Report this post

Reply

Darren Smith posted this review on

Darren Smith gave HiQ Ludlow 5/5

Dropped in HiQ on the off chance they could fit my vehicle in for an MOT, they managed to get me in with no problem! Excellent service and very helpful staff. Would definitely recommend!

1 person found this review helpful, did you?

Report this post

Reply

Helen Spreadborough posted this review on

Helen Spreadborough gave HiQ Ludlow 5/5

Absolutely fantastic service and professionalism: From the initial problem (catastrophic failure of left rear suspension & tyre bursting on impact with verge) on a local B road, where Darren actually stopped, offering call to family through his 'phone as mine had no signal, to making immediate offers to change tyre and follow my vehicle to Ludlow, as a great wing-man, to ensure back up/safety on route, to phoning ahead to prep workshop advising of arrival... to sorting all car impact problems/tyres/suspension repairs - Amazing professionalism and kindness. Outstanding personal service: I was offered and given immediate lift home (18 mile round trip) and thorough advisory call 3 hours later with comprehensive100% accurate quote of price including V.A.T. and alternative, professional recommendations on best solution; with HiQ sourcing perfectly matching bumper and lights for a 17/18 year old car....Then following day a 'phone call stating car was ready to collect and amazing offer of lift back to HiQ to enable me to pick up car. Utterly outstanding group of chaps who, at every point, were totally professional and kind. I have already recommended these chaps over the years but this whole recent experience has shown once again how great this centre is and how brilliant Darren and all of these chaps are. THANK YOU

0 people found this review helpful, did you?

Report this post

Reply

Helen Spreadborough posted this review on

Helen Spreadborough gave HiQ Ludlow 5/5

Absolutely fantastic service and professionalism: From the initial problem (catastrophic failure of left rear suspension & tyre bursting on impact with verge) on a local B road, where Darren actually stopped, offering call to family through his 'phone as mine had no signal, to making immediate offers to change tyre and follow my vehicle to Ludlow, as a great wing-man, to ensure back up/safety on route, to phoning ahead to prep workshop advising of arrival... to sorting all car impact problems/tyres/suspension repairs - Amazing professionalism and kindness. Outstanding personal service: I was offered and given immediate lift home (18 mile round trip) and thorough advisory call 3 hours later with comprehensive100% accurate quote of price including V.A.T. and alternative, professional recommendations on best solution; with HiQ sourcing perfectly matching bumper and lights for a 17/18 year old car....Then following day a 'phone call stating car was ready to collect and amazing offer of lift back to HiQ to enable me to pick up car. Utterly outstanding group of chaps who, at every point, were totally professional and kind. I have already recommended these chaps over the years but this whole recent experience has shown once again how great this centre is and how brilliant Darren and all of these chaps are. THANK YOU

0 people found this review helpful, did you?

Report this post

Reply

Helen Spreadborough posted this review on

Helen Spreadborough gave HiQ Ludlow 5/5

Absolutely fantastic service and professionalism: From the initial problem (catastrophic failure of left rear suspension & tyre bursting on impact with verge) on a local B road, where Darren actually stopped, offering call to family through his 'phone as mine had no signal, to making immediate offers to change tyre and follow my vehicle to Ludlow, as a great wing-man, to ensure back up/safety on route, to phoning ahead to prep workshop advising of arrival... to sorting all car impact problems/tyres/suspension repairs - Amazing professionalism and kindness. Outstanding personal service: I was offered and given immediate lift home (18 mile round trip) and thorough advisory call 3 hours later with comprehensive100% accurate quote of price including V.A.T. and alternative, professional recommendations on best solution; with HiQ sourcing perfectly matching bumper and lights for a 17/18 year old car....Then following day a 'phone call stating car was ready to collect and amazing offer of lift back to HiQ to enable me to pick up car. Utterly outstanding group of chaps who, at every point, were totally professional and kind. I have already recommended these chaps over the years but this whole recent experience has shown once again how great this centre is and how brilliant Darren and all of these chaps are. THANK YOU

0 people found this review helpful, did you?

Report this post

Reply

Robert Hodges posted this review on

Robert Hodges gave HiQ Ludlow 4/5

Looked online and found HiQ had the best deal on Dunlops plus a Dunlop Amazon voucher promotion, made it a unbeatable deal. I had to travel 17 miles to get to this branch. Staff were very helpful and polite. Returned later to collect car which was ready and waiting. Price paid as quoted online, very pleased. Only negative point I have is that I had purchased steel valve dust caps which I fitted to my wheels. However, on getting home I realised they had been replaced with plastic. This was not mentioned on collection!

0 people found this review helpful, did you?

Report this post

Reply

Gordon Jones posted this review on

Gordon Jones gave HiQ Ludlow 5/5

Burnt out alternator on my PEUGEOT 807. PEUGEOT garage quoted a ridiculously high price and no details on what was causing it. James at HiQ quoted half the price and next day repair. Plus full details on the cause. Had my brakes done at the same time. Paid less money then at Peugeot for a far better if job. Already recommended HiQ to friends.

0 people found this review helpful, did you?

Report this post

Reply

Natalie Cregan posted this review on

Natalie Cregan gave HiQ Ludlow 5/5

Very happy with the service, all the repairs that my car needed were explained to me in detail so that I understood what work needed doing. Staff are very professional and helpful and I'd certainly recommend this shop.

0 people found this review helpful, did you?

Report this post

Reply

Roy Bateman posted this review on

Roy Bateman gave HiQ Ludlow 5/5

Had two tyres fitted this morning - on time, at a good price and with very pleasant service. Would certainly use again and would recommend HIQ's service to anyone.

1 person found this review helpful, did you?

Report this post

Reply

Jane Lindsey posted this review on

Jane Lindsey gave HiQ Ludlow 5/5

This is the second time I`ve used HiQ..the first time, I needed two new tyres fairly urgently, at a decent price.A local neighbour recommended this garage. No fuss, good price; all sorted for me very quickly. This time, to my shame, I needed help with a basic car check before a long journey...oil, water, tyres etc....Sukhy sorted this for me really speedily and professionally (didn`t even smirk...!!!) and then didn`t charge me. Will definitely be back. Thankyou!!!

1 person found this review helpful, did you?

Report this post

Reply

Rachel Prodger posted this review on

Rachel Prodger gave HiQ Ludlow 5/5

With a MG TF like mine I was so pleased to find a garage that cared for it so much. They ordered genuine parts for it. The staff were really nice They offered me the company car so I could still get to work and as a carer it was wonderful. Nice to have my Fred back on the road and going even better than before after his full service. Yes I call my car Fred. Have recommended the garage to other MG owners i know. Thank you for a great service. X

2 people found this review helpful, did you?

Report this post

Reply

Stephanie Lloyd posted this review on

Stephanie Lloyd gave HiQ Ludlow 5/5

All staff highly professional and helpful, I can't give them credit enough. Sorted out a problem from another garage that was not done properly!!!! (Not a Ludlow garage). They got the parts in quickly and got me on the road. It was lovely everything was shown to me and explained, but will definitely be taking my car to them from now!!

2 people found this review helpful, did you?

Report this post

Reply

graham morrell posted this review on

graham morrell gave HiQ Ludlow 1/5

I visited this store for two new tyres on rear due to wear on outside edge. Also there was slight pulling to the left. The mechanic who i dealt with was very pleasant and polite. I explained that i was concerned about the uneven wear on rear tyres and was told " Dont worry we would look after you". I purchased two new tyres and was told that i would need two more on the fron soon so buy them now and i will give you a good price, so i did. He said their four wheel tracking would solve everything. I left car with them and collected it later that day. I was told tracking was way out and all is now in spec. After paying nearly £250 away i went with peace of mind. the pulling to the left was still there but hardly noticable. BUT after 13 weeks of driving i noticed the same tyre wear on rear tyres. I took my car back, was met by a different mechanic who was as polite as the first. Up on the ramps it went, he called me to look under car and showed me the guage and how much my rear wheels were out of spec, exactly the same as before. i said you were supposed to have done this when i had the new tyres. his reply, " YOU CANT AJUST THE REAR WHEELS ON THIS CAR" SO WHY charge me for it, and WHY sell me tyres KNOWING the problem had NOT been solved. They just obviously wanted my money. Disgracefull service

2 people found this review helpful, did you?

Report this post

Reply

Head Office replied on

Hi Graham, we take all Customer comments very seriously and if we had have been notified at Head office we could have resolved your issues. Your tracking was carried and unfortunately this hasn’t resolved your issue and we would like the opportunity to sort this issue for you If you email your contact details to Hiqhenley@eurofitautocentres.co.uk  I will ensure our customer service advisor contacts you promptly to resolve this We value all Customers and you have kindly stated that our staff where polite and tried to help you but due to the possibilities of other factors the tracking hasn’t resolved your issue.    

kevin adfams posted this review on

kevin adfams gave HiQ Ludlow 5/5

went in on spec for 4x winter tyres for a skoda. unknown to me was each wheel having one spline fitting wheel stub for which no one had a tool ( even the local skoda garage) - the staff spent a good hour getting the 4 wierd studs off and then replacing the tyres. - service way beyond what most tyre fitters would have done,. cant praise them highly enough.

3 people found this review helpful, did you?

Report this post

Reply

Gavin Price posted this review on

Gavin Price gave HiQ Ludlow 5/5

The staff were friendly and efficient, this is the second time I have visited since Hi-Q took over and it seems that word is getting out about the improved service.   wide range of services on offer so I will definitely be visiting again and with my wife's car also.  

2 people found this review helpful, did you?

Report this post

Reply

LEE HILL posted this review on

LEE HILL gave HiQ Ludlow 5/5

recommend to anyone

1 person found this review helpful, did you?

Report this post

Reply

Ray Foster posted this review on

Ray Foster gave HiQ Ludlow 5/5

Needed a full set of tyre, not being local I decided to use ASDA Tyre system. This pointed to HiQ Ludlow. Never been there before, found it (directions were spot on) greeted by Staff as if I was a regular. Really knowledgeble, friendly, and fast - swapped a couple of jokes etc (try that in Kwikfit). Although I live in the West Country, I would certainly use HiQ Ludlow in prefference to many others. Great experience all round. - Well done.

1 person found this review helpful, did you?

Report this post

Reply

Mark Tate posted this review on

Mark Tate gave HiQ Ludlow 5/5

The Staff at Ludlow Hi Q were increadibly friendly and helpfull explained everything very well. They were very knowledgeable and made me feel like a valued customer instantly.

4 people found this review helpful, did you?

Report this post

Reply

kevin adams posted this review on

kevin adams gave HiQ Ludlow 5/5

I got a puncture on a trailer with a full load. I took the tyre to the ludlow Hi Q and although it was after closing time they stayed open and repaired the tyre. Excellent service and very nice chaps. I would definately use them again  

2 people found this review helpful, did you?

Report this post

Reply

Janet Langford posted this review on

Janet Langford gave HiQ Ludlow 5/5

I booked a full service and MOT for my Nissan X Trail.The Ludlow Store is really convenient for me but what really impressed me was the excellent service offered by members of staff when booking in and the professional way in which they conducted the Service and MOT. They made contact with me by telephone during the service to update me with what was required and completed everything within a day. Their prices are very competitive and the staff are friendly and knowledgeable. I would definitely recommend HiQ Ludlow to any of my friends or family and will certainly be returning next year -Thank you!

1 person found this review helpful, did you?

Report this post

Reply

naomi sales posted this review on

naomi sales gave HiQ Ludlow 5/5

speedy service and good price

1 person found this review helpful, did you?

Report this post

Reply

harriet.smith posted this review on

harriet.smith gave HiQ Ludlow 5/5

Excellent service throughout the mot very friendly and professional service will be going back and I have recommended ludlow hi q to all my friends and family very pleased thank you to all the team 

0 people found this review helpful, did you?

Report this post

Reply

Ian McCombs posted this review on

Ian McCombs gave HiQ Ludlow 5/5

Despite my turning up unannounced (I.T glitch), the staff were friendly, helpful and unfazed. After a quick chat, a full service and MOT were arranged, we left the car with them, whilst we went to enjoy a day in Ludlow. They kept us posted on the progress and when we went to collect found that a problem diagnosed by a Ford dealership (£180 to fix), had been rectified in the service. I left with a feeling that the team members here took a real pride in their work and went out of their way to help and explain the work undertaken. All this whilst providing excellent value for money. I will certainly be coming back for any future services.

1 person found this review helpful, did you?

Report this post

Reply

Rob Smith posted this review on

Rob Smith gave HiQ Ludlow 4/5

Great place to go really. Only place in Ludlow that I can trust really. Been using the hiq in Hereford for a while but live local to Ludlow now so was more convenient. I own a peugeot which come with awkward center-less alloy wheels which many tyre places don't have the attachment for balancing but hiq Ludlow sorted me out. They offered to buy in the type of tyre I like (Uni royal rain sport 3 205/40/17) even though they don't regularly stock them at a competitive price. Tracking was done quickly and a free retrack was offered as I'd told them the lower ball joint and track rod end would be changed and they told me to bring it back and they'd sort it all out for me. Brilliant lads and friendly. Many thanks!

1 person found this review helpful, did you?

Report this post

Reply

Write a Review

*Information we'll definitely need

*
*
*
1

1 This data will only be used for contacting you to discuss your review in more detail.

Rating *

Have you already visited this centre? *

If you have visited HiQ Ludlow before let us know what you thought using the questions below - we'd really appreciate your feedback.

What made you choose HiQ Ludlow? *

Thinking about your visit, how would you rate your level of satisfaction? *

Based on your visit, how would you rate our staff? *

Would you use HiQ Ludlow again? *

Would you recommend HiQ Ludlow to a friend or family member? *

*
*

Write a review for your local HiQ centre

  1. No purchase necessary. To enter the prize draw simply complete the feedback form telling us about your HiQ experience and submit this online within 90 days of your invoice date. Only entries received on the official form will be deemed valid.
  2. This competition is open to all UK residents aged 18 years or over, excluding HiQ/Goodyear Dunlop Tyres UK Limited employees and their immediate families, participating tyre dealers and their employees, Goodyear Dunlop and HiQ agents and anyone professionally connected with the promotion.
  3. Only one entry per household per visit.
  4. Offer ends 31st December 2016.
  5. No cash alternative is available and all rewards are non transferable.
  6. A winner will be selected at random under independent supervision from all valid entries on a monthly basis.
  7. The first entry selected will win £100 in Love2Shop vouchers redeemable as outlined in the voucher suppliers terms and conditions.
  8. The promoter's decision is final and no correspondence will be entered into.
  9. The winner will be notified by telephone/email within 7 days of the draw date.
  10. Winners may be required to provide a copy of their original HiQ invoice to confirm their entry is valid before any prize is released.
  11. No cash alternative or other alternative prizes are available, except that in the event of circumstances outside of its control, the promoter reserves the right to award similar prizes of equal or greater value.
  12. By entering this promotion all participants understand that HiQ may use comments for marketing purposes, including publication of feedback data on HiQ Online unless they have specifically requested otherwise.
  13. By entering this promotion all participants will be deemed to have accepted and be bound by these terms and conditions. All entry instructions form part of these terms and conditions.
  14. The name and county of the winner will be made available on request to those enclosing a stamped addressed envelope to HiQ Thank You Promotion, HiQ Customer Care, FREEPOST MID21236, Wolverhampton WV5 7BR.
  15. The winner may be required to take part in related publicity.
  16. Promoter HiQ/Goodyear Dunlop UK Tyres Limited, TyreFort, 88-98 Wingfoot Way, Erdington, Birmingham B24 9HY