What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Craig Fairman posted this review on

Craig Fairman gave HiQ Maidstone 5/5

I was recommended by a friend who said how honest and reliable they were .( Maidstone branch ) I took my car in for air con to be re-gassed and I was struck by their professionalism an yet relaxed manner, my car was re gassed and air con works perfect. I recommended to my dad who has booked his car in for next week. Now I have found a place I can trust I will be getting all my work done there .

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Nicola Dawkins posted this review on

Nicola Dawkins gave HiQ Maidstone 5/5

I cannot thank and recommend HiQ in enough. I have been coming to this workshop for over two years and once again Luke and his team went above and beyond to fix my car, which was booked in at short notice after developing a knocking sound which turned into a whole heap of problems for all the team to sort. I was able to drop my car off early before starting work, with not a grumble from the guy who had only just opened the front door, I was called at work 3 times during the day by Luke personally to explain the problem, the cost and the resolution. When I came to collect the car at 5pm and it was still in the air (eek!) I was greeted with a smile and asked politely to wait even though I could see they were all tired and frustrated as 4 frayed cam (?) belts lay on the floor ! Even though the workshop closed at 5.30pm they carried on and diligently repaired my car, made me smile through my tears at the cost and even arranged interest free credit to help with the bill which due to nature of the repair(s) was Even though we had all had had a bad day, they were still smiling (just !) and reassured me to call the minute I had any problems. You can trust Luke and his team to do an excellent job. Thank you all so much !! Ms N Dawkins

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Louise Williams posted this review on

Louise Williams gave HiQ Maidstone 5/5

Very easy to book. Excellent service with good communication at every point. My car needed various things sorted to get it through its MOT and - despite problems with deliveries (no fault of theirs) - this was all done in a speedy and efficient manner. Will definitely use again.

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maggie lennie posted this review on

maggie lennie gave HiQ Maidstone 5/5

I dont live in Maidstone but on more than one occasion i have been visiting friends in the area and have hqd car problems. On each occasion HiQ have been kind enough to let my car sit on their forecourt until they are able to fit the work into their heavy schedule. They are always very polite and take the time and trouble to explain the issues. I thank them yet again for their help this year. mqggie

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Mel Kitchen posted this review on

Mel Kitchen gave HiQ Maidstone 5/5

I originally used HiQ through a friend's recommendation and since then have used them a number of times. The guys are extremely friendly, really polite and make you feel very much at easy. On one visit I was given a quote for work that needed doing and on picking the car up one of the parts was more expansive than they had thought but still charged me for the originally quotation. Haven gone for a bike ride while a service was done to the car today, I returned somewhat muddy and had the offer for my bike to be hosed down. What a star! I highly recommend these guys, they really are great, know what they're doing and never do anything to the car without speaking to you first. Thanks so much, will continue to use this fabulous service.

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Dennis Harcombe posted this review on

Dennis Harcombe gave HiQ Maidstone 5/5

Excellent service, booked car in with David to be fitted with 4 tyres, all the work was done in 45mins. Would totally recommend HiQ to everybody. David was extremely pleasant & efficient & is to be commended on his courtesy & friendliness.

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Belinda Baker posted this review on

Belinda Baker gave HiQ Maidstone 5/5

Car needed an MOT and they were able to do it straight away. Very helpful and friendly staff who explained clearly what was needed to be done in the future and gave quotes for work. Would definitely use again.

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michelle sellwood posted this review on

michelle sellwood gave HiQ Maidstone 5/5

I came to HI q maidstone on the reccomendation of a friend, to have my aircon serviced as i have been to other garages who have failed badly. The technician who looked after me who was named David, was a really nice polite guy who was very knowlegable, soon explained that on of the valves was leaking, he rectified this and recharged my aircon, my aircon has not worked since i purchased my car some 3 years ago, i am really impressed with the service i recieved and i will return should i need any thing anything else doing, thanks guys, you are all stars.

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Domenique McGlone posted this review on

Domenique McGlone gave HiQ Maidstone 5/5

Was very helpful at fitting us in as we had a holiday to go on for which we required new tyres. Very friendly and on time.

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Alex Pataki posted this review on

Alex Pataki gave HiQ Maidstone 5/5

Great service. Third time im visiting them but didnt disappointed me yet. This time i went for tyre replacement again for my new car. David welcomed me and we discussed that i gonna leave the car there overnight and pop back in the next day to collect. There was some issue with the e-mail system but he sorted it out right there in my presence through phone with the supplier and reassured me that its gonna be alright. The next day after work i went to collect my car that already parked in the parking lot with the new tyres and the polished, restored headlights that i asked the previous day to get it done as extra. Keep up the good work.

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Polly Parker posted this review on

Polly Parker gave HiQ Maidstone 5/5

I brought my old toyota lucida to these guys on a recomendation from a friend, It neede an mot and a full service as it has sat for over a year, i was quite concerned because of the age of the vehicle, but the mot tester David soon put my mind at rest, he tested my vehicle, and yes it did fail. David spent quite some considerable time ringing his suppliers to get me the best prices for the parts required, the price was very good so i left my vehicle with them for a couple of days to carry out the work, on collection of my lucida, i was amazed, these guys had really pulled the stops out for me, it had been valleted both inside and out. I really cannot reccomend these guys highly enough, thank you all, David, Luke and Jason Keep up the great work guys, I have never seen customer service to this level, Thank you all again.

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Emma Trower posted this review on

Emma Trower gave HiQ Maidstone 5/5

I first visited as part of a groupon voucher to re gas my air con, whilst there I booked my MOT and 2 new tyres, as a single mum of 3 young children with limited time and knowledge I must say how welcoming and helpful all the staff are here. They explained things so I understood straight away and made me feel comfortable from the moment I stepped through the door. I will be using them for everything from now on. I cannot stress how great they are!! Thank you

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Angela Feasey posted this review on

Angela Feasey gave HiQ Maidstone 5/5

Called in at HiQ Maidstone today to have my aircon re-gassed. I arrived half an hour early and was pleasantly surprised to be slotted in before my appointed time. Customer service was very commendable, staff very friendly. I waited comfortably in a very clean, customer-friendly Reception area. Whilst waiting, I observed how gracious and courteous the staff were both to telephone and walk-in customers. I will definitely recommend HiQ to friends.

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Angela Feasey posted this review on

Angela Feasey gave HiQ Maidstone 5/5

Called in at HiQ Maidstone today to have my aircon re-gassed. I arrived half an hour early and was pleasantly surprised to be slotted in before my appointed time. Customer service was very commendable, staff very friendly. I waited comfortably in a very clean, customs-friendly Reception area. Whilst waiting, I observed how gracious and courteous the staff were both to telephone and walk-in customers. I will definitely recommend HiQ to friends.

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Rohan Nevins posted this review on

Rohan Nevins gave HiQ Maidstone 5/5

Luke the Manager is very friendly, polite and professional after moving to maidstone from the lake district i was very happy to find such a professional garage, they will not carry out any unnecessary work, even now I drive pass at least 7 garages to get to HIQ because I know my car is in good hands

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Allan Austin posted this review on

Allan Austin gave HiQ Maidstone 5/5

Very helpful in advising me of the right tyres for my car. Extremely friendly, courteous and professional. Would certainly recommend

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Ben Ball posted this review on

Ben Ball gave HiQ Maidstone 5/5

Called up a few months ago to sort out a clutch replacement after mine went. Car was immobile but as I was just around the corner they came and picked up. This was when we discovered the starter motor had also gone (old car, had also been sitting unused for a month in cold weather). They managed to get it up and running just to get it round to the garage and fix it up. Very fast repair jobs and was actually charged slightly less than I was quoted. Luke was brilliant, he explained to me in terms I could understand what exactly had gone wrong. Cars are expensive to maintain and sometimes its easy to feel like you've been ripped off when you go to a garage but not here. The customer service and efficiency were spot on and I'm making this my go to place whenever I need work done.

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Peter Isherwood posted this review on

Peter Isherwood gave HiQ Maidstone 5/5

Cracked front tyres picked up during mot. New tyres fitted by Luke who was very friendly and efficient, also taking the time to show me the problem with my old tyres and explaining the difference between buying quality tyres and cheaper tyres. All round quality service and advice. Wouldn't go anywhere else.

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nikki thomas posted this review on

nikki thomas gave HiQ Maidstone 5/5

Turned up at lunchtime to ask about grinding noise on front brakes, quickly sorted out quote for front brakes and disc and advised me that a new tyre was needed on front passenger side, which i new already. very helpful and didn't feel like I was being ripped off because I'm a woman and wouldn't know . Managed to sort out the car for me that day and on returning to collect the car they offered very helpful advice on replacing back brakes soon so that the disc didn't get damaged. Will definitely be returning.

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Izzy Cowper posted this review on

Izzy Cowper gave HiQ Maidstone 5/5

I rolled into the garage with a 50mph tyre on having had a flat tyre at the end of a 14 hour journey half an hour before they opened. They got started on the car straight away and an hour later I rolled out with 4 new tyres having decided the others where due a change. Thanks a lot!

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Sue Snape posted this review on

Sue Snape gave HiQ Maidstone 5/5

Took my little car in for a tyre check. Very friendly honest staff. This was the first time I used HiQ and it won't be the last. Thanks Luke.

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Alex Pataki posted this review on

Alex Pataki gave HiQ Maidstone 5/5

Excellent service. I went for tire replacement. Originally i wanted to change only 2, but when i booked it online i mistaken and i booked for 4 tires. Quickly wrote an e-mail to them to change my order if its possible. They made it so. The next day my friend talked me into to change all the 4, but by that time my order was already modified, so when i went for the appointment, i asked them if its possible to have the original setup, and replace all of them. I could see on their face the slight disappointment...which i understood because i made a complete retard of myself. But they said its no problem, come back in an hour, so i handed over my keys and my phone number. After an hour my car had all the 4 brand new tires on itself. Amazing service and people. Will recommend for friends.

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James Cain posted this review on

James Cain gave HiQ Maidstone 5/5

Had a replacement battery fitted, the guys were really friendly especially considering it was first thing in the morning! The centre itself was tidy and presentable, will definitely be going back for an MOT and service.

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Lee Trowell posted this review on

Lee Trowell gave HiQ Maidstone 5/5

Fantastic garage. Very pleased to have found this garage today. Excellent advice, honest. Friendly knowledgable staff, very welcoming. Will recommend for sure and will be going back for our car service.

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Harriet Lee posted this review on

Harriet Lee gave HiQ Maidstone 5/5

We have been using HiQ for the last couple of years and the service is second to none. One of the biggest worries when it comes to car maintenance for myself, is finding a garage that doesn't discriminate between men and women. HiQ Maidstone is fantastic at offering advice, reassurance and even showing you the problems they're going to fix on your car no matter what your sex or gender. They're always able to explain the issues and work needed without being condescending, it's always at a more than reasonable price, and I know they will never ever do any unnecessary work, or do a job without asking the owner's permission. All the staff are friendly, Luke is fantastic and always happy to help. Nothing ever seems to be a problem, even when I pulled up unexpectedly with a flat tyre, they checked if they had the correct tyre and were more than happy to get it done and fixed within the next half hour for me. Honestly one of my concerns with moving away from Maidstone is that we might lose such a fantastic service when it comes to our car maintenance. I don't normally leave reviews, but HiQ Maidstone have earned it and I highly recommend Luke and the team to anyone.

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GRAHAM TAYLOR posted this review on

GRAHAM TAYLOR gave HiQ Maidstone 5/5

visited this branch and had 4 new tyres fitted, everybody was so friendly and helpful, they rearranged my appointment to suit me when something cropped up and I could not make the first appointment. The waiting area was clean and tidy unlike a lot of places, the work was completed on time to the quoted price. I was advised of additional work that would be needed soon and given a fair estimate with no pressure to have the work carried out. overall a very good experience and I will be returning to have the additional work carried out

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Moloy Dey posted this review on

Moloy Dey gave HiQ Maidstone 5/5

Excellent quote. Rang back to suggest special offer regarding promotion available. Work done in the allocated time Very helpful advice regarding condition of the tires and was made aware of additional services which were competitively priced. Will definitely visit again.

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Gillian Barry posted this review on

Gillian Barry gave HiQ Maidstone 5/5

I visited HiQ Maidstone for the first time yesterday for a service and MOT on my Peugeot 107. All of the staff were friendly, helpful and informative and I was even, without asking, shown the brake bits that had worn which meant new ones had to be fitted. The price was competitive and the customer service was excellent so I will highly recommend this centre to everyone I know.

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Kevin prior posted this review on

Kevin prior gave HiQ Maidstone 5/5

First time visit brilliant service,very friendly staff also very  helpful,will  definitely  use's them again.  

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Chris posted this review on

Chris gave HiQ Maidstone 5/5

Got an excellent deal on 4 Goodyear tyres for our Golf. Staff were very helpful regarding the ratings on the tyres, prices,etc.

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Helen Groom/coles posted this review on

Helen Groom/coles gave HiQ Maidstone 5/5

Had my mot done Friday, failed! Fixed on monday! Excellent service! Very reasonable prices. Thanx, will defo use them again!

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maryanne maltby posted this review on

maryanne maltby gave HiQ Maidstone 4/5

Very good service, helpful staff. Garage a bit out of the way and reception area not fantastic for waiting any length of time but still well worth it!

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Jason harding centre manager replied on

thank you for your review, and glad you were happy with the service. But I see you feel we need to do more work on the waiting area? As we already have a television, coffee machine and magazines. I would be interested in hearing what we could do to improve on the experience of our customers while they are waiting. Any feedback would be great, many thanks

CHARLOTTE BURR posted this review on

CHARLOTTE BURR gave HiQ Maidstone 5/5

Very good service, the staff were helpful, was no waiting around.  Would recoommend and use again, good prices.

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Susan Marsden-Garrett posted this review on

Susan Marsden-Garrett gave HiQ Maidstone 5/5

I bought a Groupon, and was  little dubious about what I woudl get for my money, and the quality. Howver, there was no need to me to woory. The staff were brilliant! I dropped my car off and in error took the keys with me. The staff made huge amounts of efforts and eventually traced me through Groupon itself  so that I could give them the keys. Tehy were so friendly, adn I was very pleased that my car passed its MOT without any problems, so any concerns I may have had about quoting for unecessary reparis were banished. Highly recommend this Garage - frindly, helpful and trustworty staff. thank you!

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Leslie Black posted this review on

Leslie Black gave HiQ Maidstone 2/5

Great service great guys ,very helpful ,centre is clean ,pricing good will go back again

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Ele posted this review on

Ele gave HiQ Maidstone 5/5

As soon as I walked into HiQ I was immediately made to feel welcome and the staff were genuinely interested in the problems I was experiencing with my car. The staff are all so friendly, they are thorough and professional and keep you updated on your vehicle repairs so your not sitting there for ages wondering what's happening! The waiting area is lovely and clean with comfortable chairs, magazines, a TV and even free coffee! I will be using HiQ permanently and I feel very confident recommending this business to all my family and friends.

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roy dalby posted this review on

roy dalby gave HiQ Maidstone 5/5

Sales Staff were very friendly and helpful on the phone. After fitting they even washed all 4 wheels as part of their service. No hard sells for any other service. Very quick and good service.

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Bruce Topham posted this review on

Bruce Topham gave HiQ Maidstone 5/5

Booked in at short notice but still very good service. Fault diagnosed and explained to me along with the cost prior to starting the work. Polite and professional throughout. I would recommend HiQ Maidstone to anyone.

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AMANDA WILKINS posted this review on

AMANDA WILKINS gave HiQ Maidstone 5/5

really pleased with the work done today, friendly, helpful staff, will definatly use again in the future :) 

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Wayne Smith posted this review on

Wayne Smith gave HiQ Maidstone 5/5

I have already recommended three other people to come down to the centre and two MOT's have been booked in. Luke and the guys working there are very knowledgable, down to earth and a pleasure to do business with. They offer great value for money and go out of their way to help. Im glad I have now stumbeled accross them and will be using them from now on. Thanks guys.

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Ian Hensman posted this review on

Ian Hensman gave HiQ Maidstone 5/5

Part of my choise was made on price and location, part on the advice offered over the phone regarding my specific requirements (noise levels on low profile tyres).

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jamie davison posted this review on

jamie davison gave HiQ Maidstone 5/5

after my first visit to hiQ i was impressed on the service i was given and the price was at a very compertitve rate. The manager and his team was very polite and friendly and even got a cup of tea. thanks guys.

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ANDREW ROBINSON posted this review on

ANDREW ROBINSON gave HiQ Maidstone 5/5

I felt I was being dealt with in a professional manner. Luke was helpful and explained a problem my car has which stopped the tyre alignment from taking place with honesty and patience. 

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Barry fisher posted this review on

Barry fisher gave HiQ Maidstone 5/5

Without doubt a pleasant experience , luke was very good at explaining how wheel alignment works, I was invited into the workshop so I could see for myself and understand the importance of having my cars alignment carried out , prices where good !! and garage was clean and tidy . will be back and recommending to friends and family .......

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Ray Wilkinson posted this review on

Ray Wilkinson gave HiQ Maidstone 5/5

Excellent service and friendly staff. Will definitely be coming back next time I need tyres or MOT's for my car or motorhome.

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k johnston posted this review on

k johnston gave HiQ Maidstone 5/5

staff very pleasant and helpfull .

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Louise Harris posted this review on

Louise Harris gave HiQ Maidstone 5/5

Can 100% recommend HiQ Maidstone. Staff are friendly, helpful and professional. Prices are competitive and they have great offers available. Clean, organised and warm waiting area with hot drinks available. Very trustworthy. Great location which is a short walk to the town so can do some shopping while car is being fixed/ serviced/ tested. Will be back in the near future for upcoming MOT and service :)

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Jo Hobbs posted this review on

Jo Hobbs gave HiQ Maidstone 5/5

Fantastic staff, very helpful and efficient. Nice clean waiting area. Will definitely be a customer in the future

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Taylor posted this review on

Taylor gave HiQ Maidstone 5/5

I came in to have two tyres fitted and was explained the difference between budget and the more expensive ones. I was made to feel very welcome and the staff were fantastic and made me feel at ease. As a female it is a very daunting experience going to a garage as there have been multiple times I've been over charged however, the prices were very fair and the tyres were done quickly whilst I say in their professional reception area.

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Helen Harney posted this review on

Helen Harney gave HiQ Maidstone 5/5

The price quoted on the internet is the price you pay. I have been caught out so many times, with hidden extras such as valves, disposal etc. Staff are friendly and I trust their advice. The waiting area is new and clean. I recommend HiQ and will use them again.  

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Sarah tilley posted this review on

Sarah tilley gave HiQ Maidstone 5/5

Very proffessional, friendly service. I would definitely use this garage again. Had my car MOT and service done, running really well.

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Toc Bhogal posted this review on

Toc Bhogal gave HiQ Maidstone 5/5

In a nutshell, a main dealer would struggle to match the service offerd to me by HiQ Maidstone. Specificially, I was impressed with the polite and professional staff who quickly diagnosed the fault with my car and subsequently explained clearly what parts were required and the exact cost to rectify the problem. Finally, my experience at HiQ proved excellent value for money and I will take every opportunity in the future to promote their services to my friends. Thank you and well done you guys at Maidstone! 

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terry baker posted this review on

terry baker gave HiQ Maidstone 5/5

recently had a brake problem, went to hiq, the staff were very good and fixed problem.   i will be using them again

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Mrs G Thatcher posted this review on

Mrs G Thatcher gave HiQ Maidstone 5/5

I selected this branch of HiQ because I had bought my tyres online at www.blackcircles.com and they were the closest to me.

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Louise Hyland posted this review on

Louise Hyland gave HiQ Maidstone 5/5

I came for an MOT at the weekend, it's the first time I've been to the new Maidstone branch and was really impressed with it. Really nice, clean and easy to find. The staff were really helpful as always and put me at ease as I was a little nervous about my new car's first MOT! Great service, I'd recommend anyone to go and see Jason and his team. Thanks guys!

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Mark posted this review on

Mark gave HiQ Maidstone 5/5

We have used HiQ Maidstone twice recently for Servie/MOT and a cambelt change and on both ocassions the service was first class and the guys at the centre have been friendly and a pleasure to deal with.

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Angie Strydom posted this review on

Angie Strydom gave HiQ Maidstone 5/5

I found HiQ online while I was searcing for new tyres,  The site was simple and easy to understand.  I selected my four 4 x 4 tyres and was pleasantly surprised at the price on a mid range all weather tyre.  I received a call from HiQ shortly after placing my order to confirm that this was what I needed and confirmed my booking time.  On arrival I was presented with a very friendly person, As I felt comfortable chatting to this HiQ person (name I omitted to enquire after)  I decided I would make enquiries about two other issues I had with my car,  I was told that they would look at the issues and let me know,  On my return to collect my car which was ready and waiting and my two issues had been solved without any extra cost.  I was extremely grateful and surprised that there were actually decent and kind people people in the industry.  Thank You so much I will certainly be back and have already recommended this branch to my family and friends.

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Vernon Head posted this review on

Vernon Head gave HiQ Maidstone 5/5

I needed 2 new tyres for my car. I searched online and saw that HiQ offered the lowest prices. Nevertheless I visited 4 other tyre sales outlets.  All offered the tyres that I wanted at considerably more than HiQ's online price.  Their garages and reception areas were without exception very "tired" (no pun intended) and grubby.  I was extremely pleased to visit HiQ Maidstone and find that not only was the online price the same as the quoted garage price, but that the garage and reception areas were clean, fresh and welcoming.  The staff member (Jason) that I met was extremely helpful and knowledgeable, answering my questions about tyres and the wear process clearly and effortlessly. As the tyres that I wanted were not on the shelf, Jason ordered them and called me the next morning to advise that they were in and to arrange a time for them to be fitted.  The job was done at the time specified and I couldn't have been more pleased with the whole experience. For me HiQ = High Quality.  Well Done

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Ian Grover posted this review on

Ian Grover gave HiQ Maidstone 5/5

fast, friendly, efficient, knowlegeable, competative prices...great

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Lee Berridge posted this review on

Lee Berridge gave HiQ Maidstone 5/5

I recently had new front tyres fitted to our car and Jason completed the work. I have been a loyal customer of another well known tyre centre in Maidstone. Even after the price I was given by Jason I checked to see if my regular tyre suppliers price was the same. I couldn't believe that Hi Q were able to be over £20 cheaper per tyre. I couldn't turn this down as my tyres are not the cheapest. I was thoroughly impressed in the attention to detail and care taken by Hi Q. Needless to say I won't be going to my old supplier again. Thanks Jason.

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Gemma Cresswell-Nash posted this review on

Gemma Cresswell-Nash gave HiQ Maidstone 5/5

I visited for the first time today after my tyre had been slowly de-flating. The mechanic was able to look at it straight away and when no obvious puncture was found, he suggested that it may be the seal, when he took the wheel off, he showed me where the air leak was and repaired it there and then. Great service and price, we were so impressed with it that we have booked our other car in for an oil change too! Would definitely recommend.    

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Jan Hardy posted this review on

Jan Hardy gave HiQ Maidstone 5/5

Wow talk about good service, i had a a bulb gone in my car. But i couldnt fit it myself i went in and the Manager asked Luke to fit it for me, Luke fitted it and then didnt let me pay as ive booked my car in for a service.  So glad i found somewhere that makes women feel welcome and not belittle me in any way. Ive told my friends about here and hope these guys to well    Thanks Again Jan

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Chris Achard posted this review on

Chris Achard gave HiQ Maidstone 5/5

Useful advice and information to meet my requirements. Friendly and attentive service. Would recommend.

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Nadine posted this review on

Nadine gave HiQ Maidstone 5/5

Super guys , thanks for your help today . Would have appeared that my under tray had come loose as i was getting a nasty noise  from under the car  :( they also noticed I had a flat tyre. (I did know about this ) the tyre valve was leaking and asked to show me and was clear as day , I Went away thinking honest guys could have just tried selling me a tyre .   See you again soon I'll be telling my pals :) ……

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June Selves posted this review on

June Selves gave HiQ Maidstone 5/5

The first thing that struck me about my visit to HiQ Maidstone was the clean, bright Centre itself.  The Reception area was clean, uncluttered and had a coffee facility for those waiting to collect their vehicles. The Manager and his staff were friendly and helpful.  The Manager himself was particularly helpful in explaining the choices available to me in getting my car's two rear tyres replaced.  What's more he explained the tyre speed choices to me (which I didn't understand previously) and which one I should choose in relation to the model of my car and my driving habits. The service was quick and efficient and I came away feeling very pleased that I had found HiQ Maidstone. I will be delighted to recommend HiQ Maidstone to all my family and friends and anyone else looking for quality and effiicency in the Tyre and Auto world.           

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