What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Customer Reviews

4 months ago
Best price

Best price, good service

GrampaAmos
5 months ago
Best price

Ordered tyres Monday. Fitted Tuesday. Efficient and cheerful

GrampaAmos
5 months ago
Wouldn't choose them over others.

Poor service. Also, started receiving unwanted text messages and calls from hiq after giving my mobile number.

Vob

Mia Dolan posted this review on

Mia Dolan gave HiQ Malvern 5/5

I can’t rate Malvern HIQ high enough for the excellent care they took not only of my car but of me also. As a busy community nurse the last thing I needed was my brakes to fail, Matt and Mark were fantastic, they quickly accessed the problem and after saying I couldn’t drive home that night, took me home and offered to pick me up the next day when my car was ready, fabulous service. I have totally confidence in the care and attention to detail they displayed, so much so, I’ve booked Jamie Juke in for a service in December and will be coming back again in March for his MOT. Malvern HIQ has become my garage of choice and I’ve been singing their praises all day, thank you so much, kindest regards, Mia.

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Malcolm James posted this review on

Malcolm James gave HiQ Malvern 4/5

I moved here three years ago and have used the garage for my wife's car and mine. I found the staff very efficient, friendly and helpful. The work on both our cars has been 100% and would recommended the garage, and have done to my friends and family.

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Alex Jakeman posted this review on

Alex Jakeman gave HiQ Malvern 5/5

Matt and the team at Hi Q Malvern really do a fantastic job and go the extra mile for ensuring customer satisfaction. Its a shame more than 5 Stars can't be given!! The whole experience with Matt and the team has been fantastic, and overall the service you get is incredible, not forgetting the service you received is in a person centred manner! The work is done promptly and to the highest standard! Couldn't recommend Matt and the Team enough at Hi Q Malvern!!!

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Stuart Gregg posted this review on

Stuart Gregg gave HiQ Malvern 5/5

I have used HiQ in Malvern on several occasions over the past year and have found them to be professional, knowledgeable and efficient. They don't carry out any unnecessary work and keep you informed at every stage including any costs. I would highly recommend Matt and the team to others.

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Matt Ireson posted this review on

Matt Ireson gave HiQ Malvern 5/5

Over the last 18 months I've used this garage for a number of things i needed for my car and my wife's car. The reason I no longer go elsewhere is the high level of customer service offered at the garage. Matt at the front desk has on each time offered a level of service which I have not received previously at any other garage. This has included going above and beyond to meet our needs, at sometimes very short notice which has enabled me to continue using my vehicle to commute with my job.

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Mark Ell posted this review on

Mark Ell gave HiQ Malvern 5/5

I have visited Malvern HiQ several times over the past 18 months and so and keep going back. Reason? The level of service provided. E.g. I had an urgent MOT recently to sort and the Reception Manager Matt pulled out all the stops on s Saturday morning. He is s busy man but always is willing to help. Nothing is too much trouble for any of the staff including some of the mechanics who were willing to talk recently regarding my partner’s car troubles. It is rare to find such level of service with exceptional value on costs. Try them - you won’t be disappointed!

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Belinda Dyson posted this review on

Belinda Dyson gave HiQ Malvern 5/5

Great service, very friendly and extremely efficient - thanks so much for all your help.

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Paul Wyatt-Davies posted this review on

Paul Wyatt-Davies gave HiQ Malvern 5/5

I have found the staff very helpful and have a very good customer service. When I walk in the atmosphere in relaxing and the guys are polite.

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Mark Trevethan posted this review on

Mark Trevethan gave HiQ Malvern 5/5

Excellent service from start to finish. Professional. helpful and all at an excellent price. Matt and his team are 5 *. Thank you

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Dean Watson posted this review on

Dean Watson gave HiQ Malvern 5/5

Was served by Mathew who was a very polite young man and very helpful to my needs. He gave me a courtesy car to use for the day which was very helpful. The work carried out was 2nd to none and everything was explained fully by Mathew who has a lot of experience and expertise on cars. I will certainly be coming back here again and I have highly recommend HIQ to my family and friends

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Charles Huntley posted this review on

Charles Huntley gave HiQ Malvern 5/5

Many thanks to Matt Hodgkins and the team at Malvern. Matt explained everything in clear easy to understand terms. The work was carried out quickly and expertly checked by Matt who seems to have a wealth of experience in his field. .

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Barry Austin posted this review on

Barry Austin gave HiQ Malvern 5/5

I booked an MOT and had to make a last minute change to the time - but that wasn't made a problem. When I came to collect the car I was offered a coffee and discussed the need to replace the tyres. All done quickly and I was able to use a curtesy car to complete some appointments I'd made. Really friendly staff made the whole thing a pleasure!

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Tom Munn posted this review on

Tom Munn gave HiQ Malvern 5/5

Top notch customer service, top prices, fast and reliable work carried out. Would highly recommend!

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James Croft posted this review on

James Croft gave HiQ Malvern 5/5

Visited your malvern branch with a puncture and left with 4 new tyres. Excellent prices and excellent staff will definitely be recommending.

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Hollie Lancett posted this review on

Hollie Lancett gave HiQ Malvern 5/5

Amazing customer service, best in Malvern, highly recommend

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Nathan Wanklin posted this review on

Nathan Wanklin gave HiQ Malvern 5/5

Matt has been a reliable "local gent of trade" for as long as I can remember. With HiQ's product and service range at his disposal he did exactly as I expected, somehow, a top job! Provided an A1 service. So good in fact, that I am getting the annual service a couple of months early in time for the bad weather. Thank you buddy. Top stuff.

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Simon Cullwick posted this review on

Simon Cullwick gave HiQ Malvern 5/5

Brilliant service. Friendly staff. Quality for money. Would definitely recommend

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Jonny Balchandani posted this review on

Jonny Balchandani gave HiQ Malvern 5/5

HiQ in Malvern have always been more than professional, friendly, honest and kind. I would never use anyone else!

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Tony Gould posted this review on

Tony Gould gave HiQ Malvern 5/5

I called to get a price on some tyres for my car and was very surprised that the price they gave me beat all the prices I already had by £8.00 Thanks guys !

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Jason Partridge posted this review on

Jason Partridge gave HiQ Malvern 5/5

Great service at great prices ! I have known mark in the garage for a while now and he has always provided great service ! Highly recommended ! Thanks lads

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Kelly Smith posted this review on

Kelly Smith gave HiQ Malvern 5/5

Extremely friendly staff both over the phone and in office/garage. Fantastic, prompt and reliable service!! I would recommend to anyone, 1st time using this garage, & will definitely be going here again!

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G Mills posted this review on

G Mills gave HiQ Malvern 5/5

Extremely prompt response and turnaround time. Well priced. I believe the two people I dealt with were Linda and Matt - both were friendly, professional and efficient.

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Clive Godwin posted this review on

Clive Godwin gave HiQ Malvern 5/5

Excellent sevice from Matt and the team. Would recommend service to other people.

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Kieran Haggitt posted this review on

Kieran Haggitt gave HiQ Malvern 5/5

Great service from matt and the team at Hi Q.. Had to come in a few times over the last couple of weeks and could not fault them at all. One happy customer

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Happy Customer posted this review on

Happy Customer gave HiQ Malvern 5/5

I called as I had heard from a friend that tyres were very cheap and very good quality . I got a quote from Matt and was very pleased with it . I had my tyres fitted Saturday morning while I waited with a free complimentary Costa coffee . Highly recommend !

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Deborah Hume posted this review on

Deborah Hume gave HiQ Malvern 5/5

I had my MOT done promptly while I waited, and I enjoyed a complimentary fresh coffee from the Costa machine next door!

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Barry Strain posted this review on

Barry Strain gave HiQ Malvern 5/5

I visited HiQ for the first time last week to have two new tyres and a service . The staff were very helpful even giving me a lift to work and collecting me once my car was ready . A great job done at a great price ! Highly recommended !

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Marc Wright posted this review on

Marc Wright gave HiQ Malvern 5/5

Being a field service engineer I do a lot of miles in my van and reach my service mileage very quickly it was my first time using this centre due to moving near to Malvern and this place has been the best place I have ever been to in the car maintence industry. I was greeted by amazing friendly staff that made me at ease that they were here to help me. They went above and beyond to get my van serviced and for a great price. I will never use another car repairer other than these guys. Would high recommend this place to every one who has car issues and need it revolving.

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Lee Purkiss posted this review on

Lee Purkiss gave HiQ Malvern 5/5

My wife had a flat tyre on our car and was recovered to home. I rung on the Saturday morning, aware that places close early, having searched the internet for suitable tyres. Recovery man said both front tyres needed replacing because the inside edge had worn. HiQ had two tyres in stock, so arranged for car to get to them before closing and was most impressed with the service I received from both counter staff, mechanic and manager. The best part was that it was not an extortionate cost.I now plan to use HiQ for my car service having had the details from the staff. Have no problem recommending them.

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Trevor Draper posted this review on

Trevor Draper gave HiQ Malvern 5/5

Since moving to Malvern two years ago, we have used HIQ Malvern several times and have found the staff and service to be excellent. The competitive pricing also helps. A great deal all round. Well done.

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Malcolm Tyrer posted this review on

Malcolm Tyrer gave HiQ Malvern 4/5

Went in for mot and booked next day, car was mot'd while I waited Asked for price on tyres on another car and they came back with a better price than I could find online

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Mia Dolan posted this review on

Mia Dolan gave HiQ Malvern 5/5

Local nurse popped in as oil reading on the dash said low and could they check the tyres, no problem, no waiting, fabulous service, felt very reassured, will definitely recommend and return, thank you so much ????

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Satisfied Customer posted this review on

Satisfied Customer gave HiQ Malvern 5/5

I booked 2 new tyres on line, and was contacted by Barry the same day, to inform me that the tyres were out of stock. He helped me choose appropriate different ones [and believe me, I know nothing about tyres], even matching the price of my first, cheaper, choice. Between booking and taking the car there I got a comparable quote from my local Hyundai dealer, who even after "sharpening the pencil" couldn't come close to the HiQ price. I dropped the car off as arranged the next day, work started immediately, which I watched on screen in the waiting area, and 30 minutes later, I was good to go. A very efficient and cost effective service provided by HiQ. Would definitely use the Pickersleigh Road, Malvern branch again and recommend it to others.

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