What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

David Williams posted this review on

David Williams gave HiQ Neath 5/5

Yet again Mark and the Team delivered a good professional service. Ready and waiting at the agreed arrival time, all technical questions answered to my satisfaction. I like that the customer inspects the work before signing off. Will continue using, well done everyone!

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Susan Thomas posted this review on

Susan Thomas gave HiQ Neath 5/5

Following on from the two front tyres I purchased from HIQ Neath in June, I brought the car in for the back two this month and am just as happy. All work carried out quickly and efficiently - they even cleaned the very dirty hubs and it came back gleaming ... Excellent all round !

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Stacey Brewer posted this review on

Stacey Brewer gave HiQ Neath 1/5

I used Blackcircle to purchase tyres then arranged to have the tyres fitted at HiQ Neath, first attempt left me high and dry as I was told on my arrival that the tyre machine was not working, great I thought, a phone call would have been nice! Anyway booked the car in for the following weekend waited for an hour for 2 tyres to be fitted, and that was that, so I thought. A week later and one of the tyres has lost all but 10psi after driving 500 miles, a leak test around the rim of the tyre revealed several leaks from the beading / rim area, duly shocked I phoned the HiQ centre to try and book the car in to fix the problem and was told that everyone is on holiday, and I would have to wait until the following weekend and hope that the mechanic becomes available to look at the tyre as the garage closes at 12:00. I think the staff are trying hard to provide a service that is below average at best!!!

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HiQ Neath replied on

Hi Stacey, Thanks for your review and we are sorry to hear that you were not happy with the service provided. As a company, we endeavour to achieve a high level of customer satisfaction wherever possible and I am obviously concerned we have not achieved our aim on this occasion. Our aim is to repair all vehicles as efficiently as possible and we make every effort to ensure the quality and reliability of our products, it was unfortunate that we had a concern with our equipment on this day. Following an investigation, we have spoken to our HiQ Neath manager, Mark, who has advised us that Blackcircle bookings don’t pass on your personal information such as a contact numbers, so on this instance, the team at Neath wasn’t able to contact you directly to inform you about technical issues in our workshop. If you would like to book with us in future online, then you are more than welcome to use our own tyre booking system on our website, as we will then be able to contact you direct rather than Blackcircles holding your contact details. In relation to your tyre issues, we are aware that you are re-booked in for Thursday 18th to resolve this issue with our team and we can assure you that all tyres fitted in our centre are checked before heading back on the road but we will check this again for your reassurance. Again I apologise for the inconvenience this has caused, I would also like to thank you for bringing this matter to our attention and for giving the company an opportunity to respond to the concerns raised in your correspondence. I do however hope that the actions we take, will, to some degree restore your faith in our organisation and hopefully we will have the opportunity to your continued custom. If you would like to discuss your concerns further then please email marketing@days.co.uk or call HiQ Neath on 01639 643585 and they will do their best to resolve your issues for you. Thanks, HiQ Neath

Emma Davies posted this review on

Emma Davies gave HiQ Neath 5/5

I took my car there for its first MOT, I had a telephone call from Mark who explained what few things that needed to be done, he got the jobs done so quick and efficient, and advised me to go out at a time he had given to pick my car. I had a phone call from Gaynor before the time to advise me, that my car was ready. I was so pleased and happy with the service, they provided. Excellent customer service, thank you Days of Neath.

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Thomas Jones posted this review on

Thomas Jones gave HiQ Neath 5/5

I dealt with Mark at this centre, he is a very pleasant man who really knows his stuff. He was very quick and efficient when doing the required work. Will definitely go here again and would recommend, thank you Mark! ????

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Richard Dyer posted this review on

Richard Dyer gave HiQ Neath 5/5

I was greeted by Mark Thomas the supervisor He was extremely helpful polite and professional He proved he new the job inside out and gave excellent advise I can only say that I will use your company again and recommend the branch and your polite helpful staff to all my family and friends All The Best R G Dyer

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Marilyn Howard posted this review on

Marilyn Howard gave HiQ Neath 5/5

I recently took my car in for a M.O.T and service. I was attended to by Mark who I found very professional and extremely helpful and nothing was too much trouble for him. I would highly recommend him to all customers as my visit to HiQ was excellent.

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Anthony Watkins posted this review on

Anthony Watkins gave HiQ Neath 5/5

I arranged for two new tyres to be fitted this afternoon at HIQ Neath. I was dealt with by a young man called Jamie, who was courteous and efficient. They were extremely busy and besides dealing with me, a number of people came into the office requiring attention, and there were also numerous telephone calls to be answered. Jamie juggled all these demands professionally, and despite the workload treated everyone politely and effectively. My job was completed sooner than I expected, and he even took the time to answer my questions on the relative merit of different tyres, explaining what I could reasonably expect in different price brackets. I have no hesitation in recommending this garage, and will certainly use them again in the future.

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Granville victor posted this review on

Granville victor gave HiQ Neath 5/5

Excellent,efficient service, all paperwork and work carried out to satisfaction

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Jacquie Power posted this review on

Jacquie Power gave HiQ Neath 5/5

Fast and efficient service, great advice, and very helpful staff. Would highly recommend to anyone.

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Susan Thomas posted this review on

Susan Thomas gave HiQ Neath 5/5

I phoned the Neath branch of HiQ this morning to ask if they had tyres for my Citroen Berlingo... I spoke to Mark and although the tyres I wanted were not in stock, he quickly and efficiently ordered them and I was able to drive in and have them fitted at 2.30pm ... the standard of service was excellent and Mark kindly took the time to explain more about tyres and pressures, etc so I was able to drive away with a brand new spanking pair of Goodyear XL's and a lot more knowledge than I arrived with. A superb experience and I'll be back to purchase the other two as soon as needed. Thank you all.

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Kelvin Davies posted this review on

Kelvin Davies gave HiQ Neath 5/5

I was served by Jamie, who provided a competitive quote, and a good offer to fit tyres within 24 hours. I arrived for my appointment and the work was carried out efficiently and in a professional manner. At all times I was dealt with courteously and in a friendly manner by Jamie who made my experience memorable. I could see from the prices, that I will visit again for a service and MOTwhen it is due next year.

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Kevin Boxer posted this review on

Kevin Boxer gave HiQ Neath 5/5

Car booked in for service and first MOT. Excellent service from the team. Mark is always very helpful and provides good advice. My wife always takes her car here as well with confidence that she will not be ripped off.

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Stuart Lewis posted this review on

Stuart Lewis gave HiQ Neath 5/5

Mark is always very helpful, efficient and provides excellent service. Recommended.

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Royston Harris posted this review on

Royston Harris gave HiQ Neath 5/5

i find the staff friendly and helpful with any questions i have,they always inform me how much the work cost befor they start the work , i find them helpful about any future work to be done and i will be going back there for work to my car as i know i can trust them to look after the maintenance of my car

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Tracey Hill posted this review on

Tracey Hill gave HiQ Neath 5/5

Very good service and very helpful . As being a woman it's nice to talk to someone that can explain things to you. Many thanks to mark Thomas.

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Elizabeth Knight posted this review on

Elizabeth Knight gave HiQ Neath 5/5

Excellent service every time I visit. Mark and his team are always ready to help and give advice .

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Sian McDonnell posted this review on

Sian McDonnell gave HiQ Neath 5/5

Helpful, friendly and knowledgeable staff. Happy to recommend to friends and family.

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Donna Jones posted this review on

Donna Jones gave HiQ Neath 5/5

Mark and team provide an excellent, friendly service, and I can be confident of the work done, including sound advice re options etc of what is/isn't necessary for my particular motoring needs. Always my first choice.

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SARAH WALTON posted this review on

SARAH WALTON gave HiQ Neath 5/5

The staff are friendly and polite. Most of all they are honest which is great to see from a garage. I won't take my car anywhere else.

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  1. No purchase necessary. To enter the prize draw simply complete the feedback form telling us about your HiQ experience and submit this online within 90 days of your invoice date. Only entries received on the official form will be deemed valid.
  2. This competition is open to all UK residents aged 18 years or over, excluding HiQ/Goodyear Dunlop Tyres UK Limited employees and their immediate families, participating tyre dealers and their employees, Goodyear Dunlop and HiQ agents and anyone professionally connected with the promotion.
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