What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Stephen Hatfield posted this review on

Stephen Hatfield gave HiQ Northampton 5/5

HiQ was reccomended to us when we needed to replace a tyre on our car. As we are not from the Northampton area we were relectant to chance a garage from the yellow pages. We found HiQ very customer friendly and courteous . They ordered our tyre and fitted it proffesssionaly, also did the tracking explaining to us where the tracking was out. We would use them again if in the area. Prices were very reasonable.

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Stephen Hatfield posted this review on

Stephen Hatfield gave HiQ Northampton 5/5

HiQ was reccomended to us when we needed to replace a tyre on our car. As we are not from the Northampton area we were relectant to chance a garage from the yellow pages. We found HiQ very customer friendly and courteous . They ordered our tyre and fitted it proffesssionaly, also did the tracking explaining to us where the tracking was out. We would use them again if in the area. Prices were very reasonable.

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Carolyn Barnes posted this review on

Carolyn Barnes gave HiQ Northampton 5/5

This was my first visit to Hi Q but my late Husband was always extremly happy with the prices and service he received so I had no hesitation in going to them to have the tracking and oil checked on my car. The service was very efficient and I was able to wait until the car was ready. Everything was explained and I was given the price before any work was started. I felt very reassured with the service I received and would not hesitate to go back to Hi Q again when needed.

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Leigh Richardson posted this review on

Leigh Richardson gave HiQ Northampton 5/5

I had a bad experience when I took my car to a main dealer (puergeot) where I was met with constant unnecessary and greedy charges, and needed a good garage quick. I was recommended HiQ garage and I can honestly say, they're the best garage I've ever used when it comes to servicing and MOT, or repairs, they get the job done at a decent price in comparison to most garages and probably get it done in half the time, depending on whether they're busy that day. For someone like me who works all week and can only get things done on a Saturday, HiQ is excellent and I would recommend them to anyone who had issues with their vehicle.

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Jo Darby posted this review on

Jo Darby gave HiQ Northampton 5/5

I have been very pleasantly surprised by the courtesy and 'can-do' attitude of the manager and staff. Nothing has been too much trouble and every step of each repair that I have had has been explained in a clear and understandable manner. I have been offered lifts to and from my place of work while my car has been in there and before work has been carried out, the manager has made sure that I understand the various options and prices. I have now recommended them to my friends and colleagues, who are equally as impressed. Thank you, HiQ.

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Gemma posted this review on

Gemma gave HiQ Northampton 5/5

I was recommended this garage from a friend of mine who was also recommended it, now most of our friends and family take our vehicles there.  I've always received absolutely fantastic service every time I take my car there.  All the staff are friendly and polite and they make sure I regularly deal with the same mechanic each time, which means they know the history of my car.  They always take the time to explain everything to me and discuss through a variety of options so that I have all the details and prices before I make a decision.  My car has a lot of non-standard parts but they take the time to research the best place to buy these so I get the best possible price.  When I drop the car off they always give me an estimation of the time it will take, if i decide to wait they do the work on it promptly so I'm not waiting too long.  They always call to let me know what the issue with the car is and give me possible options and prices before enabling me to make an informed decision.  I've never had any shocks over the price, they've always been very open and honest about the cost of the work and infact there's been a few times they've noticed something small and fixed it without any additional cost.  I honestly can't rate then highly enough.

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Darren posted this review on

Darren gave HiQ Northampton 5/5

Very puzzled by some of the negative comments. I've been using this garage for several years for a number of cars and they've never dissapointed, not once. I've certainly never had work done that wasn't needed or paid more than I should. On one occasions a repair didn't cost me anything!  The waiting area is clean, the staff are polite and informative, my cars run smoothly and I never ever feel ripped off. Maybe some people just like complaining :-\    

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Keren posted this review on

Keren gave HiQ Northampton 5/5

I am really puzzled by some of the negative comments above. I have used this garage for years. I was an Mechanical Engineering Officer in the Army but as a girl i often keep my mouth shut and see how people will treat me. But the staff here have always been excellent. No-one has ever been condescending or tried to rip me off because i was a girl. Over the years i have taken into them a series of burnt out old bangers. No one has ever suggested unnecessary work, in fact they have often just confirmed to me very frankly the best work to do for the minimum cost to pass it through an MOT and still be safe to drive. They have given me quotes and options, the cost of the part is X, if i sourced the part myself they could fit it for Y, i could probably get Z more miles out of the pads before i needed to change them, that noise is nothing to worry about, if it starts doing Such and Such come back. I cannot praise the staff more highly for their open and forthright evaluations, even when it lost them business as i walked out the door without getting any work done in the end. But they won in the long run as i will ALWAYS go back. When i drop the car off and explain whats up, i get a call later to say what they think the problem is, what the options are and what the prices are, and we decide what i want to do, then they give me an estimate on how long it will take. When its done i get a call and i come in to pick it up, i never get any shocks on the price. If there was anything else they found they might say, we also found this little thing so just fixed this but we agreed the price was X so X it is. And i am always happy that i have gotten the best value and best deal around! and I like my bargains (says the banger lover) So sorry to the people who somehow had a bad experience, I don't know what went wrong for you, but I have been going to Trevor's HiQ for about 8 years now, and I wouldn't go anywhere else. That kind of loyalty is hard to find these days so they must be doing something right! Thank you HiQ!

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Jenny posted this review on

Jenny gave HiQ Northampton 5/5

My family and I have been using this garage for a number of years now, as we feel so welcome and looked after.  The younger manager is so helpful and friendly.  He explains things in a clear and concise manner so I feel confident I'm getting a good service.  He always explains that the quotes are for worst case scenario but so far we've been lucky to not be anywhere near the top end, but it's useful for budgeting or weighing up your options.

I know there is a lot of hype over garages ripping people/women off but honestly, I could not speak any more highly of Hi-Q Northampton, and would recommend to anyone....

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SAVAN SHAH posted this review on

SAVAN SHAH gave HiQ Northampton 4/5

very clean store

efficeient staff

made me feel at ease answered all questions

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Laura Thompson posted this review on

Laura Thompson gave HiQ Northampton 5/5

The staff here are friendly and honest. As a woman who has no idea about cars and what they need to fix them, its important to go somewhere that you feel there been honest with what needs doing on your car. I get this from the staff in HiQ in northampton. I will always be a customer there and would highly recomended them

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Michael Oakes posted this review on

Michael Oakes gave HiQ Northampton 5/5

Pleasant and very helpful staff. Always willing to go the 'extra mile' to help solve my problems.

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Angela Taylor-Howard posted this review on

Angela Taylor-Howard gave HiQ Northampton 5/5

Came for the first time today for my MOT and the price was the same as many of the others £35 and this branch kindly fitted me in at short notice and did an excellent job, phoned when they had completed the MOT and I have no hesitation in recommending them.

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Fiona posted this review on

Fiona gave HiQ Northampton 5/5

Fabulous team of people, really helpful and friendly

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