What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Customer Reviews

8 months ago
Mixed feelings about HiQ

The tyre fitting was excellent. The staff were polite and friendly. However, I think they had tried to use my Skoda ignition key in my Honda ignition. The correct key was difficult to turn and the odd grinding noise that came from the engine once I managed to turn it was the starter motor not disengaging due to the ignition switch not returning to its normal position. I was stuck on their forecourt for 15-20 minutes while I tried to sort it out, nobody came to see what was wrong. I stripped down the ignition switch when I got home and removed several long bits of swarf and all was OK. The ignition switch issue could have been a complete coincidence as it was very well worn, but it hadn't been a problem before or since. Odd.

LaminateKitten
8 months ago
Great efficient service with lovely…

Great efficient service with lovely staff. I've already been back again for an MOT after having new tyres fitted. I would definitely recommend and will use again.

BROOKE
8 months ago
good service

good service

Mr A SYLA

Denise O'Hora posted this review on

Denise O'Hora gave HiQ Northampton Central 5/5

Took my car in for an MOT. Needed some remedial work which was communicated to me quickly, agreed and carried out without fuss or delay. Very happy with the helpful, professional and friendly service that I received.

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Laura Dukes posted this review on

Laura Dukes gave HiQ Northampton Central 5/5

Iv Been coming to this HIQ for a few years and as a woman who has no idea about cars and what’s gone wrong with her own. I feel confident coming here knowing that I’m not going to be ripped off and told that I need this and that done when I don’t. The staff are always helpful and friendly and do what they can. I can honestly say That I do recommend them to people????????

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Anthony Bason posted this review on

Anthony Bason gave HiQ Northampton Central 5/5

Needed Mot and service, my car had only done less than 5000 miles in a year and Trevor told me that the engine oil was still fine and clean so there was need to change it and the filters, very honest. Second visit to have the air con looked at, found a leak on the condenser now working fine, main dealer wanted to change compressor as well but again HiQ were honestest and changed only the parts that were required... Would recommend these guys to anyone

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David Liggins posted this review on

David Liggins gave HiQ Northampton Central 1/5

Price on website is clear £35 for MOT Phoned and booked confirming price in Northampton Campbell Street Took car in, it passed, but was charged £49, can't trust any motor trader it is clear, so will not be back soon when I want tyres next. The price on the website should be the price you charge!

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Stephen Hatfield posted this review on

Stephen Hatfield gave HiQ Northampton Central 5/5

HiQ was reccomended to us when we needed to replace a tyre on our car. As we are not from the Northampton area we were relectant to chance a garage from the yellow pages. We found HiQ very customer friendly and courteous . They ordered our tyre and fitted it proffesssionaly, also did the tracking explaining to us where the tracking was out. We would use them again if in the area. Prices were very reasonable.

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Stephen Hatfield posted this review on

Stephen Hatfield gave HiQ Northampton Central 5/5

HiQ was reccomended to us when we needed to replace a tyre on our car. As we are not from the Northampton area we were relectant to chance a garage from the yellow pages. We found HiQ very customer friendly and courteous . They ordered our tyre and fitted it proffesssionaly, also did the tracking explaining to us where the tracking was out. We would use them again if in the area. Prices were very reasonable.

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Leigh Richardson posted this review on

Leigh Richardson gave HiQ Northampton Central 5/5

I had a bad experience when I took my car to a main dealer (puergeot) where I was met with constant unnecessary and greedy charges, and needed a good garage quick. I was recommended HiQ garage and I can honestly say, they're the best garage I've ever used when it comes to servicing and MOT, or repairs, they get the job done at a decent price in comparison to most garages and probably get it done in half the time, depending on whether they're busy that day. For someone like me who works all week and can only get things done on a Saturday, HiQ is excellent and I would recommend them to anyone who had issues with their vehicle.

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Gemma posted this review on

Gemma gave HiQ Northampton Central 5/5

I was recommended this garage from a friend of mine who was also recommended it, now most of our friends and family take our vehicles there.  I've always received absolutely fantastic service every time I take my car there.  All the staff are friendly and polite and they make sure I regularly deal with the same mechanic each time, which means they know the history of my car.  They always take the time to explain everything to me and discuss through a variety of options so that I have all the details and prices before I make a decision.  My car has a lot of non-standard parts but they take the time to research the best place to buy these so I get the best possible price.  When I drop the car off they always give me an estimation of the time it will take, if i decide to wait they do the work on it promptly so I'm not waiting too long.  They always call to let me know what the issue with the car is and give me possible options and prices before enabling me to make an informed decision.  I've never had any shocks over the price, they've always been very open and honest about the cost of the work and infact there's been a few times they've noticed something small and fixed it without any additional cost.  I honestly can't rate then highly enough.

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Darren posted this review on

Darren gave HiQ Northampton Central 5/5

Very puzzled by some of the negative comments. I've been using this garage for several years for a number of cars and they've never dissapointed, not once. I've certainly never had work done that wasn't needed or paid more than I should. On one occasions a repair didn't cost me anything!  The waiting area is clean, the staff are polite and informative, my cars run smoothly and I never ever feel ripped off. Maybe some people just like complaining :-\    

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Keren posted this review on

Keren gave HiQ Northampton Central 5/5

I am really puzzled by some of the negative comments above. I have used this garage for years. I was an Mechanical Engineering Officer in the Army but as a girl i often keep my mouth shut and see how people will treat me. But the staff here have always been excellent. No-one has ever been condescending or tried to rip me off because i was a girl. Over the years i have taken into them a series of burnt out old bangers. No one has ever suggested unnecessary work, in fact they have often just confirmed to me very frankly the best work to do for the minimum cost to pass it through an MOT and still be safe to drive. They have given me quotes and options, the cost of the part is X, if i sourced the part myself they could fit it for Y, i could probably get Z more miles out of the pads before i needed to change them, that noise is nothing to worry about, if it starts doing Such and Such come back. I cannot praise the staff more highly for their open and forthright evaluations, even when it lost them business as i walked out the door without getting any work done in the end. But they won in the long run as i will ALWAYS go back. When i drop the car off and explain whats up, i get a call later to say what they think the problem is, what the options are and what the prices are, and we decide what i want to do, then they give me an estimate on how long it will take. When its done i get a call and i come in to pick it up, i never get any shocks on the price. If there was anything else they found they might say, we also found this little thing so just fixed this but we agreed the price was X so X it is. And i am always happy that i have gotten the best value and best deal around! and I like my bargains (says the banger lover) So sorry to the people who somehow had a bad experience, I don't know what went wrong for you, but I have been going to Trevor's HiQ for about 8 years now, and I wouldn't go anywhere else. That kind of loyalty is hard to find these days so they must be doing something right! Thank you HiQ!

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Jenny posted this review on

Jenny gave HiQ Northampton Central 5/5

My family and I have been using this garage for a number of years now, as we feel so welcome and looked after.  The younger manager is so helpful and friendly.  He explains things in a clear and concise manner so I feel confident I'm getting a good service.  He always explains that the quotes are for worst case scenario but so far we've been lucky to not be anywhere near the top end, but it's useful for budgeting or weighing up your options.

I know there is a lot of hype over garages ripping people/women off but honestly, I could not speak any more highly of Hi-Q Northampton, and would recommend to anyone....

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SAVAN SHAH posted this review on

SAVAN SHAH gave HiQ Northampton Central 4/5

very clean store

efficeient staff

made me feel at ease answered all questions

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Laura Thompson posted this review on

Laura Thompson gave HiQ Northampton Central 5/5

The staff here are friendly and honest. As a woman who has no idea about cars and what they need to fix them, its important to go somewhere that you feel there been honest with what needs doing on your car. I get this from the staff in HiQ in northampton. I will always be a customer there and would highly recomended them

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Michael Oakes posted this review on

Michael Oakes gave HiQ Northampton Central 5/5

Pleasant and very helpful staff. Always willing to go the 'extra mile' to help solve my problems.

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Angela Taylor-Howard posted this review on

Angela Taylor-Howard gave HiQ Northampton Central 5/5

Came for the first time today for my MOT and the price was the same as many of the others £35 and this branch kindly fitted me in at short notice and did an excellent job, phoned when they had completed the MOT and I have no hesitation in recommending them.

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Fiona posted this review on

Fiona gave HiQ Northampton Central 5/5

Fabulous team of people, really helpful and friendly

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