What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Orsolya Jozsi posted this review on

Orsolya Jozsi gave HiQ Nottingham 5/5

Thanks Matt for the best service I have ever experienced. Bought original fiesta wheel set, or I thought, but it was rectified very quickly by Matt finding all the wheel nut and locking nut so the wheels can be put onto my car. There has been some other issues, and he had looked into it, explained everything clearly and waits pation. An absolutely superb service. Thanks again????

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Roy Hill posted this review on

Roy Hill gave HiQ Nottingham 5/5

Matt looked after me very well. Arranged for the new special tyre I needed to be delivered within an hour and fitted to my car .A thoroughly professional service. Thank you for getting me on the road again after a bad puncture.

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Kay Gibson posted this review on

Kay Gibson gave HiQ Nottingham 3/5

There are two "scores" in my review, which balance out the points. Firstly, I had my whole exhaust replaced within 90 minutes. The mechanics who reviewed my car and subsequently worked on it were first class and did an excellent job. For this, I'd give 5 stars. Secondly, as my car was being lowered the mechanic noticed that the front tyres were down to 2mm and 3mm tread respectively. He asked me if I'd like a quote for tyres, to which I accepted. I don't know how the quotation system works, but the girl working there gave me ONE quote, for ONE Goodyear tyre. And that one tyre was £165, fitted. £330 for two tyres? Really? This is a Ford Galaxy, not a Ferrari. There was no choice. I asked what the fuel efficiency was like for that particular tyre; she couldn't answer. Because I'd been flabbergasted by the price she said she could maybe get the price down a little for the pair, but I didn't have an extra £300 to buy tyres after forking out nearly £500 on my exhaust, so I paid my bill and left the premises. I usually buy tyres with a good fuel and wet rating. So I went home and did my research. Your own website has around 20 different tyres that I can choose from to fit my car; why was I only offered the most expensive Goodyears? They have an "F" rating for fuel efficiency, so maybe you just can't shift them... You should install a touchscreen in the waiting area, so you can see exactly what tyres are available and their performance data. That would have been a bonus and I might not have left. Now another company has fitted two Goodyear "B" rated tyres for just under £200 to my vehicle. For this service, just one star. All staff were friendly and polite, the waiting area was clean and had a good view of the workshop. I would use the centre again, but only forearmed with my research first!

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Dave Jarvis posted this review on

Dave Jarvis gave HiQ Nottingham 5/5

Popped in for a tyre and I was showed my car and all the worn out tyres, great to see honest people working in the garage industry. Very transparent and great service from Mark and Dean.

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Andrew Stephenson posted this review on

Andrew Stephenson gave HiQ Nottingham 5/5

Ive used nottingham hi q for few years with my old car and was very satisfied with the prices staff etc This time however ive changed my car to ds3 and have just had an mot done booked in for friday 12th august unfortunatly due to staff problems my mot took untill tuesday 16th Very suprised to recieve a failure on a 62plate for an exhaust bracket broken and a front constant velocity joint gaitor insecure Quote for exhaust £724 + Quote for gaitor £ 240 Plus £30 mot As you can guess i have not had the work done but have had it checked by another mechanic Even more suprised to find out that nothing is wrong with either the gaitor or the exhaust I will be contacting the centre wednesday 18th august to find out what they are going to do about this

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andrew stephenson replied on

appologies to the staff at notts hi q there description of the gaitor was correct my own fault was mistaking the off side from the near side my biggest argument was the pricing not the work and the staff on having the gaitor checked again by them it was a jubilee bracket clip missing not the complete gaitor etc they did explain they do not replace the clips that only cost £1.20 but they would replace the whole gaitor etc i still think the price quoted was outstanding tho ? i undestand it is a big job to strip the parts down and replace them again i oppologise to the staff concerned with the first review the mot was exentually sorted after i had the clip replaced one other thing i think needs to be made more clear is the mot failure procedure on the gov.com web site it says 10days but the garage said 48 hours with no charge ?

Kornelia Miszler posted this review on

Kornelia Miszler gave HiQ Nottingham 5/5

HiQ Nuthall road had our car for gold service where they have discovered a few problems. They gave me a quote explained all the work that needs to be done and offered a slot for the car to be repaired. Of course we wanted to make an informed decision so we had a quote form another garage too. We were quite shocked about the difference.... HiQ 's quote was nearly £250 CHEAPER. Also our warranty was able to cover part of the costs so we booked the car in to HiQ. All the work was done in a day, they also dealt with the warranty company- so less stress for me. The car had a follow up free of charge. Couple of days later we had the MOT done too under an hour and a fair price(£30) (i had to take my boys with me too, they had the kids chanel for them while we were waiting:)) Would recommend them as we will visit them again (hopefully not in the near future though:)) Thank you guys, keep up the good work!!!

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A Jenkins posted this review on

A Jenkins gave HiQ Nottingham 5/5

I visited the centre recently for my MOT and was very pleased with the service, the staff were very welcoming and friendly even making me a drink of coffee. My car passed the MOT with a few minor issues of which I was given honest advise and not pressured into paying for things I didn't need straight away, which happened last year at another garage. I left feeling confident in the staff and I will certainly be returning for any help I need in the future.

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George hall posted this review on

George hall gave HiQ Nottingham 5/5

Im looking at the merc review i also own a merc and i can honestly say the advice i was given by the 2 new gents on the front desk was great iv been in before with my wife's merc and always been told budget are ok but they said why have budget tyres on we can do you mo fit tyres made just for merc s and not much more money than you paid for the budget so on the car goes conti contact 5 the car is now a joy to drive and feels like a new car the one gent said he had been to Germany where there test site is and was confident i would be happy i am more that happy ps back to the other merc review my tyres were on 3 mm and in my opinion you should be taking them off at that depth anyway for safety purposes thank you again for great advice and wheels cleaned

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Jason Donners posted this review on

Jason Donners gave HiQ Nottingham 5/5

brill service and sold me what i needed not just the cheapest option the right thing for my needs and washed my wheels thanks to the big guy beind the counter and the MOT tester dean.

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Paul Hatton posted this review on

Paul Hatton gave HiQ Nottingham 5/5

Great news I was driving past and seen a "under new management " sign up so I was delighted to find that the old manager was no longer working there! The old manager was rude and he always said he could not do my jobs. I popped in and seen the new manager and I have to say what a great guy you have running the garage now always happy to see me and now any job they can do. Great move Hi Q see you soon keep up the good work.

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Michae Rousell posted this review on

Michae Rousell gave HiQ Nottingham 5/5

Excellent service from all the staff would use again but the magerment that owners the place near to buy some nik for the printers so you can get a bill printed out when you go in the staff are highly recommended

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Lyn Watson posted this review on

Lyn Watson gave HiQ Nottingham 5/5

Thank you so much , Paul the manager of Nutall road branch in Nottingham is very helpful and honest . As a woman going into a garage alone it is important to feel that you are only having work done that is needed , I rang the garage in the morning and told him what the Kettering branch had said was wrong with my car . He told me to call in on my way home . When I got there he had  the part needed , which was fitted straight away . All this was done £70 cheaper than the price quoted in Kettering. All I can say is thank you Paul yours is a garage I ALWAYS feel only do work that is needed.  Lyn watson

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Andy Sheeran posted this review on

Andy Sheeran gave HiQ Nottingham 5/5

I have always visited Hiq on Nuthall Road. It is convenient to me although there is another tyre fitting company less than a mile away. Always a warm welcome by Paul the Manager. In fact all the guys here are welcoming and do a very good job no matter what you come in for. Today I came in with a puncture and it was repaired quickly. I usually have a full service here and MOT once a year. No matter what I come in for the job always gets done. I have come in before half hour before closing and Paul has managed to get me back on the road that evening with a couple of the guys staying late to finish the job!

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Andy Clements posted this review on

Andy Clements gave HiQ Nottingham 5/5

Very friendly and helpful, good price good tyres, efficient service. Will certainly use again and recommend

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Steve B posted this review on

Steve B gave HiQ Nottingham 5/5

Visited at 8.30am. Asked the pleasant tyre fitter to repair a puncture and fit the wheel back onto the car while I wait. He obliged me without any problems.  £19.95p paid and back on the road within 30 minutes. Excellent service received. Thanks guys.

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Matt W posted this review on

Matt W gave HiQ Nottingham 5/5

Had 4 Goodyear tyres fitted and laser alignment for £50 less than next cheapest quote just for the tyres The tyres were changed within the hour, and the waiting room was clean and pleasant, and all the staff were very friendly. Only good things to say about my first time at a HiQ.

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Tony White posted this review on

Tony White gave HiQ Nottingham 1/5

After phoning this store on tuesday 25-9-12 to arrange an M.O.T. I was  asked  to leave my saab @8.30. the next morning. I arranged for a friend to pick me up (@ his own expense) and duly both arrived @ 8.30 wednesday morning only to be told that I couldn"t be "fitted " in until friday morning!!! Highly dissatisfied and w"ont be using or recomending this place again. Begrudgingly had to give a one star rating or the email woudn"t send!!!

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Emma-Jane Kisby replied on

Hi Tony,

Im so sorry for your inconvenience at our Nottingham branch, I have discussed this with the store and I think there may have been crossed wires, they had booked you in for Friday not Wednesdy and unfortunately all slots for MOT bookings were taken on Wednesday which is why they couldnt take your car. Please accept our apologies for this mistake and we really hope you will visit us again as we pride ourselves on our customer service.

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