What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Ian Healey posted this review on

Ian Healey gave HiQ Oldbury 5/5

Gareth is amazing as are all of the staff there. No rip offs and plain explanation of any problems. Great service and good prices.

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Jacqueline Burton-watkin posted this review on

Jacqueline Burton-watkin gave HiQ Oldbury 5/5

Gone above and beyond for me going abroad on Monday and waiting for some Gucci sunglasses as I'm writing this text I've had my confirmation text to say it will be delivered two hours before I'm due to go to the airport #highfiveguys thanks a lot

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Nancy Antoine posted this review on

Nancy Antoine gave HiQ Oldbury 5/5

I have been using Hi Q for at least 7 years now. There was a time when the service was lacking, this was when the change over of staff occurred. Also the garage had a fire few years ago and my car was on site at the time, so was smoke damaged and scratched. The regional Manager did not offer compensation, however they did provide an alternative car whilst my car was repaired and cleaned up. I was reimbursed for expenses incurred at the time. This could have led me to use an alternative garage as I thought the Senior people at Hi Q did not really do a lot to keep me as a customer. It was the service I had received prior to the fire and the continued level of excellent customer care received to date that keeps me coming back as a customer. Gareth and Zack in particular have always provided extremely attentive and great customer service along with on point diagnostic results. I only go to VW if Hi Q can not help with the car! Many thanks to Gareth and Zack I appreciate the help received over the years.

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Chris posted this review on

Chris gave HiQ Oldbury 5/5

Can't fault the service or workmanship. Staff are very helpful, and honest in their assessment of what (if anything) needs to be done and how soon (ie. some things need immediate attention, others can be deferred). Prices are reasonable to very good. Have recommended them to everyone I know.

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Dennis posted this review on

Dennis gave HiQ Oldbury 5/5

Been having my car MOT'd here for about 3 years now. They also serviced my wife's car last year. Very professional and polite people. Would highly recommend.

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Jim Hayes posted this review on

Jim Hayes gave HiQ Oldbury 5/5

When I telephoned to make an appointment the member of staff I spoke to was very courtious and helpfull, he went through all the options and prices of the tyres available to me and gave me a firm all inclusive quote for the work to be carried out. The next day when I arrived at the branch I found the reception area and workshop bays in a clean and tidy condition and the fitter I spoke to was very helpfull and friendly. The work was carried out with the minimum of fuss and done to my satisfaction in a very reasonable time frame. I would use this HiQ branch again in future (this was my first visit) and would recommend it to others if asked.                                Jim Hayes.  16/01/2015

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N Murphy posted this review on

N Murphy gave HiQ Oldbury 5/5

We had a puncture and Breakdown service recommended we go to you. We had particular problems with the puncture of our own making but HI-Q went above and beyond to resolve the problems and get us back on our way.  We cannot speak highly enough of their service.  The manager took a personal interest -just great service.  Thanks 

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Jemma posted this review on

Jemma gave HiQ Oldbury 5/5

I have been going to HiQ Oldbury for about 8 years now for my MOT, and I really would not go anywhere else. I have always been very happy with the service they provide - the staff are very friendly and helpful, the price is excellent and I have always felt like a valued customer... also they are very fair, they never recommend work which is not necessary. They have the right idea - treat customers well and they will come back year after year. I would recommend HiQ Oldbury to anyone! 

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David Kingscott posted this review on

David Kingscott gave HiQ Oldbury 5/5

My tyres were booked online and appointment made days in advance. I was made to feel welcome, they knew straight away about my order and did it to a very high standard. The fitter fitted the wheel nuts by hand not a wheel gun, which is very good to see before they are torqued correctly. I have not been to a friendlier tyre garage like this before. I will be recommending this garage to family and friends. 10/10!

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George rich posted this review on

George rich gave HiQ Oldbury 5/5

Friendly and helpful did a good job

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John & Ros posted this review on

John & Ros gave HiQ Oldbury 5/5

Recently my car suffered a slow puncture. I made my way to HiQ, having previously had a good experience there with a problem. I got immediate and efficient service. The member of staff was helpful and friendly. And I was pleasantly surprised by the charge. This is a business to be recommended and I will certainly make it my first port of call when I next have a problem with my car.

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Chloe posted this review on

Chloe gave HiQ Oldbury 5/5

Extremely pleased with the service provided by HIQ in Oldbury. The staff were friendly and very helpful. I had a new battery fitted it was a quick service and a reasonable price. Would highly recommend to everyone

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Mr R Sohanpal posted this review on

Mr R Sohanpal gave HiQ Oldbury 5/5

i have been going to Hi Q Oldbury for my MOT for about five years and have always been more than satisfied. The staff are always friendly and helpful

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Jonathan Barrett posted this review on

Jonathan Barrett gave HiQ Oldbury 5/5

I was very impressed with the quality of the service, staff, tyres and labour. Having visited many garages over the last 15 years this is the first time I have been 100% completely satisfied. Firstly I was greeted which Im not used too from all previous visits to various garages in the West Midlands. The staff were friendly, welcoming, quick efficient and knowledgable. The staff I dealt with were Zach and I didnt get the other chaps name (goatee beard) but thanks to you both. They were great. Secondly the prices were very sensible and I have never been this satisied from a visit to a car mechanics. I will definitely only be using this place from now on and recommending it to my family and friends.

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chris smith posted this review on

chris smith gave HiQ Oldbury 5/5

I had four new Tyres fitted and my tracking checked and adjusted the guys doing the work were very pleasant and informative and got the work completed in no time at all,excellent service i would definitely recommend them to anyone.

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Sammy posted this review on

Sammy gave HiQ Oldbury 5/5

Replaced my punctured and damaged type efficiently, with friendly service. 

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Mike posted this review on

Mike gave HiQ Oldbury 5/5

Very trustworthy guys.

Always happy with the works carried out.

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Mike posted this review on

Mike gave HiQ Oldbury 5/5

Very trustworthy guys.

Always happy with the works carried out.

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Donna Burrows posted this review on

Donna Burrows gave HiQ Oldbury 5/5

I have used Hi Q Oldbury for many years and have converted my Hubby from his usual Garage.

Gareth and Zac are great guys and cannot do enough to make sure I'm happy with the service given.

I work on Hagley Road and have recommended Hi Q to my work colleagues, some have had work done giving a 10/10.

Keep up the great work guys.

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Julie Redfern posted this review on

Julie Redfern gave HiQ Oldbury 5/5

Friendly staff who dealt with my problem very promptly.

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g harper posted this review on

g harper gave HiQ Oldbury 5/5

Been using this branch for a long time now, last time was today 7/2/2014, the service is without a doubt is the best I have had in all my years of driving, I take my car at least 3 times a year for MOT, full service, and around december for an oil and filter change and a winter check over, can't speak to highly of the staff, they are brilliant,polite, and always have a smile, pity others couldn't be like. them.

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Leigha posted this review on

Leigha gave HiQ Oldbury 5/5

Went into the Oldbury store on the 15th of Janurary 14' to have my MOT. They worked well with me, being that fact I had to be at work early, they allowed me to drop off my car early and called when they completed the job! Very professional and will go back again and recommend others to them!

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muhammad siddique posted this review on

muhammad siddique gave HiQ Oldbury 5/5

Staff is well trained and professional , Claudine and anthany were very good and I will definitely recommend HIQ to my friends and family regards.

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R. Katri posted this review on

R. Katri gave HiQ Oldbury 5/5

Greeted by friendly staff, my problem with my car was quickly dealt with. It was only a puncture. It was quickly identified and repaired. Would definitely use these again. 

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Steve posted this review on

Steve gave HiQ Oldbury 5/5

Slow leak from tyre examined by member of staff who located minor but non-repairable puncture. Tyre replaced and all done within 15-20 minutes of arriving. Excellent service as usual. 

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ryan posted this review on

ryan gave HiQ Oldbury 5/5

I was after a tyre and was shopping around until i visited hiq i spoke to a indian lad had he advised me for tyre which i couldnt reject very helpful and done his job excellent recommended. i think the indian guys name was emran aint sure sorry if mistaken 

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Stephen Rann posted this review on

Stephen Rann gave HiQ Oldbury 5/5

Excellent service, had good advice, and was very pleased with the care taken over fitting new tyres.

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Roy Hall posted this review on

Roy Hall gave HiQ Oldbury 5/5

Excellent custmer service, knowledgeable friendly staff who put the customer first. Keep up the good work.

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richard lloyd posted this review on

richard lloyd gave HiQ Oldbury 5/5

the first time i'd ordered tyres online proved a great experience; the service at hiq oldbury was very fast and friendly. highly recommended

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Stella Broster posted this review on

Stella Broster gave HiQ Oldbury 5/5

Excellent, friendly, professional and efficient staff.  Great, cost-effective service.  I recommend them to everyone I can.

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Jeff Parsons posted this review on

Jeff Parsons gave HiQ Oldbury 5/5

For the first time I used this depot for purchase of winter tyre.  Very efficient, knowledge and top class and friendly  personal service. I would certainly recommend  and I will certainly use again. 

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Nina Patel posted this review on

Nina Patel gave HiQ Oldbury 5/5

I have a Vauxhall corsa, I was concerned that there was a leak somewhere so I too the car to Vauxhall who did a pressure test and it was all fine no leaks found. However they bought my attention to the two front tyres which thinning on the outer rim and would need replacing- they quoted me £75 for two tyres which were Just  budget tyres and also the track rid in the suspension that was going to cost £175. I felt this was really expensive and felt I needed to get a second opinion. So I rang Hi Q and spoke to Gareth who was extremely helpful and so friendly I took my car into him on my  way home and Gareth fitted two Dunlop fast response tyres and then ordered the tracking rod straightaway which arrived while I waited. Gareth explained everything to me and was so thorough and stated that it would take approximately 30 mins- and min 30 mins it was all done. The service I received from Gareth has been excellent- faultless !!!!!!!!!!!

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Benjamin posted this review on

Benjamin gave HiQ Oldbury 5/5

very friendly staff they know there job well fast and efficient  

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Beverly Hunter posted this review on

Beverly Hunter gave HiQ Oldbury 5/5

I have visited this centre in Oldbury three times now and the service i have received is no less than excellent. The customer service is fantastic and i will be recormending this centre to all my family and friends, thank you.

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Matthew Griffin posted this review on

Matthew Griffin gave HiQ Oldbury 5/5

Staff always helpful and pleasant, happy to give further trade

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Francesca Machin posted this review on

Francesca Machin gave HiQ Oldbury 5/5

Had a sudden puncture and even though it was near closing times the team were happy to fix this for me.

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Roy Brookes posted this review on

Roy Brookes gave HiQ Oldbury 5/5

I only had an MOT but it was carried out with no fuss by friendly staff and at a time stated when appointment was made.

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Stephanie Worley posted this review on

Stephanie Worley gave HiQ Oldbury 5/5

The staff were very friendly and welcoming when I arrived. They got me the best price for my tyres and ordered them straight away. They worked around me and I got them fitted within 48 hours. I would recommend and use them again. 

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Rob Whittle posted this review on

Rob Whittle gave HiQ Oldbury 5/5

The service received and price I paid for my mazda 3 service & mot was great. The staff were very friendly and helpful. No hidden suprises and much cheaper than I expected. I will be visiting them again in 12 months for my next service and mot.Thanks guys.

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Jenny posted this review on

Jenny gave HiQ Oldbury 5/5

Great service recieved, will use again

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