What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

L M posted this review on

L M gave HiQ Pontefract 5/5

Hi q pontefract have been servicing our fleet of vehicles for many years They are very helpful and friendly the service they provide is second to none Hopefully will continue to use them for many years to come Great job

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Janie H posted this review on

Janie H gave HiQ Pontefract 5/5

I went here initially to have my passenger side tyre changed and nothing was too much trouble. So much so I don't go anywhere else now. They didn't only change my tyres, he advised me on a few other issues. This wasn't a 'get it done here' business plug either, he actually saved me money. I can't praise them enough. The value for money is fantastic. I saved alot of money on 2 tyres to what I'd spent previously. Thanks guys.

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Jo Limdsay posted this review on

Jo Limdsay gave HiQ Pontefract 1/5

Don't get your car serviced at iQ my son wasted his money st this place they put the fuel filter on back to front and he broke down on the motorway which cost him extra £110 to be towed home plus a day's pay and to have some one who knows what they are doing to put it on right

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Stuart Morris posted this review on

Stuart Morris gave HiQ Pontefract 5/5

Called in at lunchtime with a faulty tyre. All tyres were inspected and the faulty tyre replaced immediately. I was due for an appointment in the afternoon and their prompt service allowed me to keep it. Thank you for a courteous and immediate service. Highly recommended.

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Kristen Lazenby posted this review on

Kristen Lazenby gave HiQ Pontefract 5/5

I have been a customer at Hi Q for many years. I have never been over charged or been told something needed doing when it didn't. You read horror stories of garages ripping women off, well this has never happened at this garage!! If something is ever bothering me regarding my vehicle I can nip it down for them to look at it or listen and they always put my mind at rest. I won't take my vehicle anywhere else. I know my vehicle is roadworthy and safe.

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MickR posted this review on

MickR gave HiQ Pontefract 4/5

Always seem to get a good service I know a fair bit about cars and they have never seem to push items onto you or sell you products you dont need.

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Cathy Lines posted this review on

Cathy Lines gave HiQ Pontefract 5/5

The guys at Hi Q are great and always try to sort out your car as quickly As possible. I have been going there for a few years and trust them to do a great job whilst doing the best to keep costs as low as possible. They really are kind and helpful and can't do enough to help you. Top service! 

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Ryan barrass posted this review on

Ryan barrass gave HiQ Pontefract 5/5

I was having problems with my car starting so I originally went to wilkomotorsave for advice and the said my dual mass flywheel + clutch was the problem and was £950 all in. So my friend recommended I goto hiq pontefract for a second opinion as they were helpful and knowledgable, so I did, and they replaced my starter motor     , saved me over £700!! I will return here ! A++ 

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Leighton posted this review on

Leighton gave HiQ Pontefract 5/5

The staff at Pontefract were brilliant.  They were very knowledgable about the various issues I was having.  This ranged from diesel injector problems through to fixing punctures.  They also saved me loads of money by diagnosing a fault with the rear brakes.  The main dealer diagnosed it as a fault with a caliper and wanted to charge over £200, Hi-Q spotted that it was just a problem with the handbrake cable.  They also fitted a new air filter FOC on one occasion, as well as advising where I could get work done that they didn't carry out.

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Kim posted this review on

Kim gave HiQ Pontefract 5/5

Staff are very helpful and kind. They have been my mechanics for a lot of years. 

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Jack Graham posted this review on

Jack Graham gave HiQ Pontefract 5/5

Had my handbrake cable snap and rang round to get it replaced. HiQ said they may be able to squeeze me in in the afternoon. Took the car down, within 5 minutes it had been on the ramp and the new part was ordered, came back an hour later to a job well done. Staff very helpful, great service and very reasonably priced, would definitely use again.

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V C posted this review on

V C gave HiQ Pontefract 1/5

Went to get a puncture fixed, the wheel was off and in the boot, they didn't even look at the wheel just said they had no "GLUE". Went round the corner to quickfit and they gave me a cup of tea and took the wheel away, after a very quick test it was the valve. They replaced it within 15 minutes and put the wheel back on the car and the spare back in the boot. I still had tea left in my cup and the job was done, nice chat with the guy who did it and guess what FREE!! Wake up Hi Q.

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chris posted this review on

chris gave HiQ Pontefract 1/5

Recently took my car for its MOT. The car failed as I knew it would as the break pads were low which I already got a quote for before I booked it in. I was told the car had also failed on 3 bushes and that it would cost £541 to fix. Thinking this was steep I took the car away to see if I could source the parts myself. At the local auto spares I was advised to have another mechanic look at the car. I took the car to another local garage and they looked at the so called worn bushes and they said they were fine, not even an advisory. I then had the same garage change the break pads and  MOT the car which it passed. with no advisories. Absolute joke trying to rob people of money I am now advising everyone I know to avoid this garage.

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Elizabeth posted this review on

Elizabeth gave HiQ Pontefract 5/5

I wouldn't take my car anywhere else. Staff are always polite and friendly. Very efficient and only carry out work necessary without overcharging.

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Gill posted this review on

Gill gave HiQ Pontefract 5/5

Female driver, happy with service received and staff communication.

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Gaynor Evans posted this review on

Gaynor Evans gave HiQ Pontefract 5/5

Briliant service and excellent prices. I am female and normally feel a little intimidated

when I go to a garage, but all the staff are very helpful and friendly and have always

explained exactly what has been wrong with my car .

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julie baxter posted this review on

julie baxter gave HiQ Pontefract 4/5

I work at morrisons just up the road from here so i take the car when i am working and pick it up when i have finished even if they are closed i take a spare key and then go for the other one the next day, unforturnately the time before last when i went to collect the car it was left unlocked, which i was not very happy about, so if you do the same i surggest you tell them to lock the car.The last time i was there the bloke that took the money was very helpful and answered my many questions patiently ever though it was nearly closing time.

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peter short posted this review on

peter short gave HiQ Pontefract 5/5

I came to have winter tyres fitted. The staff were very helpful, and did a great job. They spotted a problem with one of my old tyres and disposed of it for me. They even had the other 3 summer tyres in the car boot after they had fitted the new tyres.

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Darren Annakin posted this review on

Darren Annakin gave HiQ Pontefract 1/5

A complete set of cowboys who should be avoided at all costs!! They believe that fitting a new tyre to a cracked alloy is acceptable when they know full well that we'll be back in for a replacement tyre within the month. To add insult to injury they then stated that both rear shock absorbers required replacing at considerable cost. When the state of the shocks was questioned at the dealership they confirmed that there was nothing wrong with them. As suspected, when Steve the branch manager was asked about the service and blatant deceit he was unprepared to do anything about. They clearly do not care or are bothered about their customers and are solely focused on making as much money as they can from shoddy and unnecessary work!!

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