What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Customer Reviews

4 months ago
Great customer service

Great customer service

Miranda Tapona
4 months ago
Check your tyres before you leave if you booked it online!

Ordered tyre online which is nice and simple, got tyre changed wasn’t till I got home realised the tyre that was on my car wasn’t the one I ordered!

Lee Mitchell
4 months ago
Friendly and helpful staff

Friendly and helpful staff. Even sorted a tyre emergency for me that occurred almost outside the workshop. Manager went above and beyond to help me out.

Neil

Doug De-St-Aubin posted this review on

Doug De-St-Aubin gave HiQ Rushden 1/5

I have been using Hi Q for years. I moved away from Rushden and returned 2 years ago, sadly my experiences of Hi Q have been poor since my return. I have taken both of my cars to Hi Q for MOT, Tyres & Brakes recently. My second to last experience I was quoted for tyres and then charged more when I received the bill. I queried this and some unmemorable excuse was given. The bill was reduced and I was offered a discount on tyres for my next visit. As a result I decided not to take my custom elsewhere but took my car in again today for an MOT. I advised the MOT Tester that the bonnet latch was stuck. I then got a call to say that the bonnet had come free with a bit of manipulation and that he'd applied some lubrication. There was no mention that this would be charged for and I did not expect a charge given it sounded like minimal effort. However, when I went to collect my car I found a charge of £36 labour. Firstly, I can't imagine that the amount of labour required equated to what I assume is an hours charge (the MOT takes an hour and only cost £39) and secondly, given my loyal custom and fact I was having my MOT done at the same time I would have assumed that a business that wants to pride itself in good customer service would have waived whatever the nominal cost of this "repair" was. These last two experiences mean that I will not return to Hi Q ever again. I hope the £36 was worth it because the 4 tyres I was advised to purchase I will buy elsewhere and I will add this review to my social media. As a local person the majority of my friends online are local and I hope I can dissuade them from using Hi Q to avoid receiving the same poor service that I have.

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P Evans replied on

Well we are sorry you feel this way but having stripped out the item in question and spending half an hour in doing so we have to charge for the service , the centre manager actually went out of his way to help sort this so your car didn’t fail the mot and saved you coming back for a retest !

Jacqui Coverly posted this review on

Jacqui Coverly gave HiQ Rushden 5/5

I hadn't realised my MOT had expired. I phoned Rushden HiQ (at 8am) in a panic and was told that they were fully booked - nevertheless I was told to bring the car in ASAP and they would try to fit it in. True to their word I got a call at 11.30 to say it was all done (including replacement bulb). Can't praise the service highly enough. Thanks guys!

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Ruth White posted this review on

Ruth White gave HiQ Rushden 5/5

Always a friendly, reliable but most importantly honest and trustworthy service at Rushden HiQ. Gary always explains clearly and simply what the problem is and how it can be rectified. I will continue to use HiQ for many years to come.

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Faye Henson posted this review on

Faye Henson gave HiQ Rushden 5/5

Would like to thank garry and his team for there customer skills and for keeping me informed about my car wouldnt take it anywhere else. Thank you garry

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Amy Aldridge posted this review on

Amy Aldridge gave HiQ Rushden 5/5

Firstly I'd like to say thankyou. You guys saved my day.. Having had a small bump in my car, not knowing the damage. I went to the garage at 1pm, baring in mind they shut at 2pm. Gary served me asked what the problem was etc, said to come back in half an hour he would see what he could do. I came back in half an hour to my car being perfectly sorted and polished out the scratch and marks on my car, free of charge and had also sorted out everything else at a very small fee. I cannot thank you enough! Will defiantly be visiting again!

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Jackie Brown posted this review on

Jackie Brown gave HiQ Rushden 5/5

I hit a kerb yesterday 20/4/17 Quite hard and ended up having to get a new tyre. I went to High Q for help and just wanted t to say a big thank you to you guys. Your customer's service is great. I got there at 13.50 and had to start work at 14.30 but that was not a problem for these guys I payed and went to work leaving my car with them. When they had changed the tyre they dropped my car back off to me at my work. Ok I only work at Asda petrol station but still it was a big help. So again thanks guys and highly recommend.

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Darren Day posted this review on

Darren Day gave HiQ Rushden 5/5

Engine head rebuild . Oil leak appeared after work completed . Took car back under the warranty and no quibbles rectified the problem an oil seal which had allready been changed but failed replaced now car runs perfect . Very professional service very happy . Also good on tyre prices beating my normal garage price . Will be using HQ from now on . Thanks

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Steve Slack posted this review on

Steve Slack gave HiQ Rushden 5/5

From my initial phone call to the work carried out, the advice and service was professional and courteous, price quoted was what I paid and I'd use these guys again.

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Lisa Brett posted this review on

Lisa Brett gave HiQ Rushden 5/5

Always friendly and helpfulx

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allsion bassindale posted this review on

allsion bassindale gave HiQ Rushden 2/5

had 2 tyres fitted, very reasonable price and at the time staff very helpful, since having the tyres fitted, car devloped a knocking sound from front wheel,( which was one of the new tyres) taken to a garage this morning, the wheel wasn't on securely and the locking wheel nuts not fastened properly , not impressed

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James Lovell posted this review on

James Lovell gave HiQ Rushden 5/5

Desperate to get to an appointment this morning and my car decided to play up, popped in to hiq on the off chance and it was fixed within half an hour! Despite being obviously very busy, great service guy's. Very impressed

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Julie Banks posted this review on

Julie Banks gave HiQ Rushden 5/5

So friendly and helpful and after ringing round the price was so competitive , i had an engine fault and was sorted within an hour well done !!!

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Charlie Whewell posted this review on

Charlie Whewell gave HiQ Rushden 4/5

Helpful, friendly staff and plently of slots to book into so didn't need to wait long to get the car fixed.

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Dave Burn posted this review on

Dave Burn gave HiQ Rushden 5/5

Quick MOT turn-around, friendly staff and very reasonable pricing for other work that needed doing

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Faye Henson posted this review on

Faye Henson gave HiQ Rushden 5/5

I would like to say a big thank you to Garry and team for the a great job done on my car . But especially Garry for his customer skill well done. I will b taking my car back there everytime thank you 

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Paula Abbott posted this review on

Paula Abbott gave HiQ Rushden 5/5

Fantastic service and with a smile too!  Would definitely go back!

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Faye henson posted this review on

Faye henson gave HiQ Rushden 5/5

I would like to thank Gary and his mate who came out to my house to help me with my car. Excellent service and very friendly. Thank u so much guys 

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Noku posted this review on

Noku gave HiQ Rushden 5/5

Thanking Gary for the great service done to my Mini!!!ð?' the guys here are excellent - good customer service and very helpful xx. Definitely visiting again!! Plus had a bit extra ð?·ð?·ð?·Thank ð?'?Gary

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Mandy posted this review on

Mandy gave HiQ Rushden 1/5

Left my car in for an MOT, this failed due to corrosion on sills, which I fully understand, but the MOT tester decided to smash through the sills with a round ball hammer which has left the sill smashed and dented, this will be reported to DVSA. Conveniently they know of a man that can weld it, this happened last year with them to, and none of the problems were entered as observations then. beware.

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Hi-Q Rushden replied on

We are very sorry to hear of your concern I've this matter however the hammer in question is a vosa mot inspection tool which is used for corrosion , the vehicle in question are renowned for severe corrosion and the tests are carried out to vosa requirements and the tester was purely trying to find the severity of the corrosion ! I hope this helps and if you would like to ask any questions I would be more than happy to answer or help !

Dave Rushton posted this review on

Dave Rushton gave HiQ Rushden 5/5

Very good price of £195 for full service and MOT, Inc VAT. Slight comication with fuel bleed, but a known issue with the make and model. Gary was professional and polite throughout. Recommended.

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Thomas posted this review on

Thomas gave HiQ Rushden 5/5

Always had excellent friendly service and high quality work done, would not go anywhere else.

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Michael starkey posted this review on

Michael starkey gave HiQ Rushden 5/5

Great all round service They always go that extra mile with a smile.

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Tracey Lonergan posted this review on

Tracey Lonergan gave HiQ Rushden 5/5

Excellent service given,nothing was to much trouble,very friendly and polite people, i will certainly be going to this garage from now on, and will also recommend HiQ Rushden to everybody i know.

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