What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Denise MacLean posted this review on

Denise MacLean gave HiQ Stafford 5/5

Brilliant service, friendly staff. Will definitely use them again.

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Emily Moody posted this review on

Emily Moody gave HiQ Stafford 5/5

I was really impressed with my recent visit - I was dealt with very quickly and my options (new tyres) were explained to me clearly. I left less than half an hour later with the job sorted! Thank you. Emily

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William McCleary posted this review on

William McCleary gave HiQ Stafford 5/5

Rang for a quote for a 2nd Service on a Mazda 2, spoke to 'Mark' very friendly and helpful. questioned if HiQ had access to Mazda systems to add this service to Mazda records as their cars now don't have service stamp books, assurred me that they do. Gave me a price £60:00 below what I was quoted by a Mazda dealer. Gave HiQ the go ahead to do this work for me. Work completed, picked car up only to be told that the Mazda system would not allow HiQ to update systems due to a registration problem. Mark took the time and effort to contact Mazda UK to sort this out which has been corrected. All digital records now show the correct details and the latest service completed. WELL DONE MARK and the team at HiQ Stafford. William McCleary

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Natalie Clarke posted this review on

Natalie Clarke gave HiQ Stafford 5/5

AMAZING! Helped out a complete vehicle novice without making me feel daft! Fitted new brake pads within an hour for a BARGAIN price! Informed me my tyres will need changing soon AND... switched my service light off which 2 other garages couldn't do for FREE!!!! Such lovely chaps, efficient, friendly and informative. I won't even contemplate taking my lovely car anywhere else again! A* service. Thanks

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Peter Fry posted this review on

Peter Fry gave HiQ Stafford 5/5

Called in today to arrange some work. Staff were friendly and very helpful , in fact the fixed the problem straight away, Mark and Chris could not have been more helpful. Great friendly service as usual, will continue to use this garage.

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Suzanne Venables-Wood posted this review on

Suzanne Venables-Wood gave HiQ Stafford 5/5

I happened to get a nail in my tyre while parked near by. The wonderful staff came to my rescue and had me back on the road in no time at far less cost than I thought! Really lovely staff and looked after me. Many thanks. Suzi

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David Beech posted this review on

David Beech gave HiQ Stafford 5/5

What a refreshing change to use this MOT centre and have an honest report. No rip off merchants here. An excellent job Tony and team. All future repairs etc will be left in your extremely capable hands. Keep up the good work

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neil Flitcroft posted this review on

neil Flitcroft gave HiQ Stafford 5/5

F.A.O John Johnson. I never actually came to a hi-q centre basically what happened was on the evening of the 11th December I was taking my mother to my aunties from Portsmouth to Rugeley we got all the way to this particular junction near Lichfield as I pulled away and got upto about 30mph I heard and felt an almighty bang and it appeared I'd hit something in the road and it had damaged my wheel and caused a flat tyre. I pulled over in a precarious place as I got out to assess the damage a guy came over and said I was in a dangerous place and to move my car over in front of his van wich would provide me cover from the traffic. so I moved my car and got back out. this guy came back over asked what had happened so I told him he said 3 other vehicles had been affected by whatever was in the road. in no time at all this guy, without me having to ask was changing my wheel and seeing if there was any damage so me and my mother on my way once he had finished changing it I said I can't offer him cash as didn't have any on me all I could offer was my sincere gratitude all he asked in return was this review. so I'm hoping this guy gets the thanks he deserves I didn't get his name but he has my deepest thanks for that evening. a true king of the motorway. thank you.

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edward foreman posted this review on

edward foreman gave HiQ Stafford 4/5

The service is first class.

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Graham Watton posted this review on

Graham Watton gave HiQ Stafford 5/5

My car had a Major fault while I was over on a business trip in the UK. I pull over at HiQ in Stafford and asked them to take a look. They pulled out all the stops to get my back on the road, which included obtaining the replacements parts and repairing the fault. A first class service was offered from the whole team. I can highly recommended their service . They went out of their way to get the parts required and the car repaired. Thanks to Jim and his Team for the excellent Service and getting me back on the road so quickly. When I´m next in the area, I´ll call in to say hello again.

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mo achak posted this review on

mo achak gave HiQ Stafford 5/5

EXCELLENT SERVICE GREAT TEAM

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Josh Sutton posted this review on

Josh Sutton gave HiQ Stafford 5/5

Highly recommend HiQ. Went on a recommendation from my grandad about how nice these guys are and he wasn't wrong. Was only a service but the staff were really helpful and nice, car runs much smoother now!

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Jeanette posted this review on

Jeanette gave HiQ Stafford 5/5

Took my car in because 2 tyres were consistently losing pressure, The problem was 2 leaky valves which were replaced. The cost- no charge! Just asked to return when we needed other services. All staff helpful.  Will definitely return.

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ray posted this review on

ray gave HiQ Stafford 5/5

The Manager Jim is unbelievable. He is friendly, very honest ,helpful and courteous. Keep it up Jim. Your staff is also wonderful. Regards. Ray Patel . Stafford.

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G. King posted this review on

G. King gave HiQ Stafford 5/5

I have been getting my tyres from these premises since 1960 & I only keep returning because I have always been totally satisfied. These days, staff who are both good at their job & know how to treat people, are thin on the ground. I thought I had a slow puncture & called in for a check on Monday. Turned out I just needed a new valve. The whole experience was a pleasure. People say "things ain't what they used to be". Well, they are here.

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Michael Mulvany posted this review on

Michael Mulvany gave HiQ Stafford 5/5

All staff very friendly and most helpful. I was very impressed.

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liesel hill posted this review on

liesel hill gave HiQ Stafford 5/5

I have been going to HiQ in stafford for many years now,I could use nearer garages but choose to go there because of the excelent service I recieve from Jim and his team.

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CDHeaton posted this review on

CDHeaton gave HiQ Stafford 5/5

To HIQ customer service

I am writing to express my thanks for the excellent service I received from Rob and your Stafford team at HIQ.

I broke down some weeks ago and called out a breakdown service who diagnosed a faulty 4th fuel injector and coil, they were not happy to sell a coil to me at a cost of £74 as this would not rectify the problem, however they gave me a breakdown of the items I required.

On this information my self and a friend (car mechanic) purchased the items required and fitted them to my car. Travelling some fifty miles the car wasn’t right and my friend was away for a few weeks so I went to HIQ Stafford a garage who has in the past always given excellent service.

Rob opened the bonnet and noticed a leak of petrol due to a clip not fastened securely and sent me on my way.

The car wasn’t right so I returned he checked the clips and the coil and refitted the original coil,

Rob also heard a problem with the water pump that may also cause problems with the cam belt that was well over due to be replaced, with this advice I promptly booked it in to have these replaced. When I picked the car up Rob went through what was done explaining in simple terms for me.

I travelled sixty miles or so and the car still wasn’t right relating to the fuel injector. Rob and the team had another look finding it hard to work out what the breakdown service had done and work that I done. They worked on it without a diagnostic test to keep the cost down for me.

Still the car wasn’t right and it was now time to book the car in and have a day to get the root of the problem. The car is running really well now a BIG,BIG thanks.

Excellent service throughout by all at HIQ, not only did Rob take the time to breakdown and showed me what he had done and wouldn’t take any money until he and I was satisfied that the car was running properly. He could have charged for a full set of fuel injectors, instead he replaced the 4th injector with the original on and used the new one to rectify the problem.

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TONY TROY posted this review on

TONY TROY gave HiQ Stafford 5/5

I cannot speak to highly of this garage after having a problem with my car for weeks regarding  knocking noises under my car which 2 garages could not sort out i rang Rob at Stafford Hi Q (a genuine mechanic) after test driving the car and time on the ramps (not charged) he was able to explain the problem in a curteous and proffesional way nothing was to much trouble. They charged me a very reasonable amount and would not accept payment until i was happy with the work ! by the way i was, and so much so, booked it in for an MOT & service at a price i was very happy with Garages like this are few and far between and need applauding. Well done Stafford team.

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bryan evans posted this review on

bryan evans gave HiQ Stafford 5/5

Top class service. Phoned them for mot and found them to be a very professional and friendly and honest working team to do business with. They carried out a repair on my brakes and I was expecting a large bill and I was surprised at the how low the bill was and how much better the brakes were after the repair. Having owned cars for over 45 years I can say these people treat you how you hope to be treated which from my experience in the past is very hard to find.             

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kyle shenton posted this review on

kyle shenton gave HiQ Stafford 5/5

Very informative. good price.

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b steele posted this review on

b steele gave HiQ Stafford 5/5

all my family and friends use them . you can`t get quicker than a quick fit fitter is from the stone age . they`re not only quicker but better , especially when it`s a job they don`t do . starter motors , alternators , you name it  and they`ll do it double quick . just found a broken Stanley knife blade in a flat tyre !!  phoned up  , drove 4 miles in rush hour , tyre changed and fitted , paid up and was home in an hour . spent longer travelling , well done lads , you never let anyone down .

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Paul williams posted this review on

Paul williams gave HiQ Stafford 5/5

Popped in this garage for abit of advice before , regarding halfords recommendations they assured me these things were not necessary so I decided to return to this garage for my mot couple of things wrong but the manager Jim was so helpful and reassuring not out to rip you off and great advice I would definitely use again thanks to you and your team great service so rare these days !

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Chris Smith posted this review on

Chris Smith gave HiQ Stafford 5/5

Took my sons Punto in for service & mot. Needed a new indicator stalk which was looking very expensive. They tried to get one through a scrap yard which didn't need to, when they failed they shoped around to find a cheaper dealer to carry out the repairs. Overall thier service was over and above what I expected, fantastic. Will certainly use them again for my car, my son's and my daughter's.

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Warren Low posted this review on

Warren Low gave HiQ Stafford 5/5

Dropped in for the first time since moving to Stafford to ask Hi Q to remove a nail from cars tyre and mend it, left the car and on my return was informed the nail had not gone through, had been removed and there was no charge, I'm delighted and grateful for the honesty ( not always apparent at other tyre places) - will definitely be back to get tyres changed, thanks Hi Q 

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chris sharp posted this review on

chris sharp gave HiQ Stafford 5/5

Very friendly staff who explain everything to you and go out of their way to help.I have used them 2 years

running and even though my car failed it's m.o.t this time they were excellent at putting everything right.

Good value.Good service and it really does make a big change from some of the other garages i had the misfortune to use before finding them

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Julie posted this review on

Julie gave HiQ Stafford 5/5

Friendly quick and economical

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