What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Customer Reviews

4 months ago
great service but charged more for mot…

great service but charged more for mot then quoted on line, not happy

Mr Gary Tamblin
5 months ago
Shopped around for new tyres

Shopped around for new tyres. HiQ offered best quality and value and fitted on a Saturday morning no hassles. All booked online. Drove in and fitted whilst I waited. Will use again for prompt and efficient service.

Ant Hollamby
5 months ago
I had all 4 tyres done with HiQ St…

I had all 4 tyres done with HiQ St Austell a couple of months ago as they were good value for money and was easy to book online, the lady at the desk was lovely however I would never return 3 of my 4 alloys got damaged and by looking at the reviews online afterwards I realised others had bad/similar experiences too.

Abby Stephens

Pete Bailey posted this review on

Pete Bailey gave HiQ St. Austell 5/5

Excellent service and professional friendly service I would recommend them to anyone who needs tyres servicing and mot's

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Pete Rhodes posted this review on

Pete Rhodes gave HiQ St. Austell 5/5

Have used HiQ for many years. Have now trusted my Brand New Mazda for them to service. Can only rate the work carried out as excellent. Have never had any problems with any of the cars that they have looked after. The staff are excellent and a pleasure to deal with.

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Steve Champion posted this review on

Steve Champion gave HiQ St. Austell 5/5

I've used their services before and they've always been helped and friendly. took my car one Saturday morning for concerns I had with brakes. An hour later all sorted and a tyre fitted too. Great service and great value!

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Kyle Reed posted this review on

Kyle Reed gave HiQ St. Austell 5/5

Left the car for an hour and a half - needed a computer check for fault light and tyres looking at. All done quickly, everything was explained on return and at such a good and honest price. Very happy, thanks very much.

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Steve posted this review on

Steve gave HiQ St. Austell 1/5

Absolutely shocking, took my car in and was told it would take 3 days to sort out, it ended up being in there 9 days, they kept ordering in the wrong parts then trying to charge me for it, they didn't seem to have a clue what they were doing, I will never go here again

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Justin replied on

hi i am sorry to hear about your problem can you please email me your registration number and vehicle make i will look into this for you admin@hiq-cornwall.co.uk thanks Justin

Simon posted this review on

Simon gave HiQ St. Austell 5/5

Hi Q always have the best deals when it comes to a quality tyre. They always have the tyre I need in stock and I feel that unlike some other tyre centres, they are honest and don't try to push for a sale - when you don't actually need it. The service is quick and courteous and their advice about tyres and their condition is always accurate. I wouldn't use anywhere else. Nice guys, great service & the most reasonably priced tyres in St Austell. Thank you!

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Mr K Rudge posted this review on

Mr K Rudge gave HiQ St. Austell 5/5

I have always been impressed by the polite welcome and immediately positive approach. The staff use easily understood explanations when sorting problems and have fitted me in at my convenience and given me all the time I need   and ere obviously out to do a job to my satisfaction in a friendly way. The price is clearly stated and not added to with hidden extras. First class and I haven't found anyone to beat them yet.

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D Thomas posted this review on

D Thomas gave HiQ St. Austell 5/5

Mr carne...... You are talking complete rubbish. I've been going to Hiq for years never had a problem always top staff you are just a moaning old fart by the sounds of things just looking for trouble.....  And as for seat covers etc they always use them. Regards tom.  

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D Thomas posted this review on

D Thomas gave HiQ St. Austell 5/5

Mr carne...... You are talking complete rubbish. I've been going to Hiq for years never had a problem always top staff you are just a moaning old fart by the sounds of things just looking for trouble.....  And as for seat covers etc they always use them. Regards tom.  

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steve davey posted this review on

steve davey gave HiQ St. Austell 5/5

verry good and friendly

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Michael Brown posted this review on

Michael Brown gave HiQ St. Austell 5/5

Have been here on several occasions have observed how professional and polite the workers have been. Very efficient and quick service and reasonably priced. Better than any local competitors!!! Thank you to all the staff. 

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Mr Lobb posted this review on

Mr Lobb gave HiQ St. Austell 4/5

Very friendly and helpful service, how ever staff not presented 100%

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Giles Nixon posted this review on

Giles Nixon gave HiQ St. Austell 5/5

A bit pricey with those additional add-ons, balancing, etc etc but I was dealt with efficiently and well.

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Evon Williams posted this review on

Evon Williams gave HiQ St. Austell 4/5

can't say enough about the helpfulness of the staff, highly recommended

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john pritchard posted this review on

john pritchard gave HiQ St. Austell 5/5

Fast friendly efficient service

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Neil Savigear posted this review on

Neil Savigear gave HiQ St. Austell 5/5

Friendly polite quick service. Waiting room could be a bit "posher" but I can see there is very little room to play with. I've been going there for tyres & MOT for many years and see no reason to change.

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Tim Booth posted this review on

Tim Booth gave HiQ St. Austell 5/5

I'd just like to take the opportunity to thank Rob and all the staff for being incredibly friendly and helpful over the last few years. They really are the best around!

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Annie Cummins posted this review on

Annie Cummins gave HiQ St. Austell 5/5

I would highly recommend HQ at St Austell,.Rob & his lads always give a first class service and I feel welcomed & valued as a customer.Sometimes as a women a garage can be a little intimidating,but I never feel this here..It made a nice change to to have some women's magazine's to browse while I was waiting for my tyres to be fitted.as opposed to the usual 'lads mags' you find elsewhere. I also got a really good price on my tyres which couldn't be beaten anywhere else. Well done x

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Phil B posted this review on

Phil B gave HiQ St. Austell 5/5

The annual MOT nightmare came around again, and previously I visited (so called) Kwik-Fit to do the MOT because they are cheaper when you book online. However, there is absolutely no comparison between the experience I received and I am very happy to pay the extra amount when I get a free retest, friendly and informative staff and prompt turnaround of the appointment with no hassles what so ever. 

I would highly recommend this branch and will use them without a 2nd thought every time now. Well done.

Only thing I could say to improve the experience is perhaps WiFi in the customer waiting area would be a bonus. I could have made up my work time in the hour :o)

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Justin Roberton replied on

Just to let all our customers know we now have free wifi in all four cornish stores thanks for the feedback

Angie posted this review on

Angie gave HiQ St. Austell 5/5

Excellent speedy service received.

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Lee posted this review on

Lee gave HiQ St. Austell 4/5

Quickly served, the best price around and colleague was great! Thank you!

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