What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Kenneth Brookes posted this review on

Kenneth Brookes gave HiQ Motorama Tamworth 5/5

I have been using Hiq at Nuneaton for years, but a couple of months ago I had seen the above Hiq in Tamworth. I had to bring my wife over to Tamworth in my daughter's car, with orders to get a new tyre for her car on the way back. So at 4.40 on Monday evening, remembering they close at 5, I walked into the Hiq reception and was met by a jolly smiling man named Malcolm Smith, asked him for a quote for the tyre. He quoted the price and asked when I wanted it fitting, I asked if they could do it now, still smiling he said "no problem sir". They fitted the tyre and I paid what was owed. Nothing was too much trouble, so thank you HIQ and many thanks Malcolm Smith. P.s. I have been back since to have a new tyre on my car.

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Satish Mahanta posted this review on

Satish Mahanta gave HiQ Motorama Tamworth 5/5

I have been using HIQ MOTORAMA TAMWORTH for over 10 years for all work needed on my cars. During that time, on ever occasion, I have received an excellent service and I am satisfied that I will always receive this service in future. The staff are very helpful and polite, always having time to answer any of my questions and offer advice. Their prices are very competitive and, although very busy as it is very popular, I have never had any problem booking in my cars and work on them has been completed quickly and efficiently. I fully recommend them.

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Glen Patrick posted this review on

Glen Patrick gave HiQ Motorama Tamworth 5/5

I have always found the staff to be extremely thorough and honest on all occasions when having my vans MOT’d. (I do all my own servicing and repairs on my 2 vans and have used Motorama for the past 14 years for MOT’s and tyres). When it comes to replacing tyres I dislike paying over the odds for any goods or services so always do my research and for tyre purchases have found Motorama to be very competitive even when compared with internet only tyre suppliers. With their competitive prices and being able to speak with the very helpful staff face to face makes using Motorama a positive experience every time.

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Martin Johnson posted this review on

Martin Johnson gave HiQ Motorama Tamworth 5/5

Once again I have had an extremely straightforward and cost-effective visit here. I am always reassured that they will do the work that is necessary and not use my limited knowledge of the motor trade against me. Many visits with different vehicles over quite a long period means that as I trust them and their prices, I never go elsewhere. From the initial phone call to the visit and collection, every effort is made to be professional and courteous. The advice after MOT is always worthwhile and future jobs are explained in terms of urgency. The total trust is the biggest recommendation, they are in my personal space and respect that, leaving the interior and exterior as found, so it is just ready to get in and drive off. Each customer must feel that this company is going the extra mile just for them, not true, they do the same for everyone.Highly recommended.

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C Davis posted this review on

C Davis gave HiQ Motorama Tamworth 2/5

Unfortunately I have had a dissapointing experience with this company. They booked my car in on 30th December after it failed the mot. Unless we went in numerous times I don't believe any work would have been carried out. We finally got our car back today - 23.2.17 - 55days later. This was supposedly due to being short staffed. Why wasn't our car priority? To top it all off you left us with just 2 miles in the petrol tank. Where had the car been driven to ? Such as shame after we'd heard good things about you.

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Sally Beebee posted this review on

Sally Beebee gave HiQ Motorama Tamworth 5/5

Went to get tyre done this morning they sorted it out straight away. Then after my mot had to go back to get another tyre change they told me there would be a wait but all done in 45 mins. Staff where excellent definitely be using again and cat now passed.

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Tami Healey posted this review on

Tami Healey gave HiQ Motorama Tamworth 5/5

Have used this garage several times now and had great friendly service everytime. Cannot fault the quality and efficiency of the garage.

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Ben Brooks posted this review on

Ben Brooks gave HiQ Motorama Tamworth 5/5

Fitted me in on short notice on a Friday afternoon after I picked up a puncture nearby. Helpfull, friendly and got me back on the road in good time.

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steve beech posted this review on

steve beech gave HiQ Motorama Tamworth 5/5

booked car in for new brake discs and pads all round. picked car up at lunch time.excellent service and £180 cheaper than main dealer.

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amanda mann posted this review on

amanda mann gave HiQ Motorama Tamworth 5/5

My battery was playing up. I rang at 10o'clock booked in for 2. I had fan belt tightened, New battery and tyres blown up. I left at half two. Fantastic service again. Thank you

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Grzegorz Krasowski posted this review on

Grzegorz Krasowski gave HiQ Motorama Tamworth 1/5

I have booked a appointment by phone on Wednesday for 10 am this Saturday for just a change of the oil filter and oil. When I got there the Manager said that I have to wait 1 1/2 hours; I came with 3 kids and I live 5 miles away from the Garage. I thought that when I had a appointment booked for 10 am then I shouldn't wait so long for a quick and easy job. I don't reccommend it. The manager is not a nice person to me but the rest of the staff are always friendly and helpful. I had to cancel grab my key and go. :-(

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Grzegorz Krasowski replied on

This happened in Hiq MOTOrama Tamworth.

sarah exall posted this review on

sarah exall gave HiQ Motorama Tamworth 5/5

Malcom and the team are always so helpful, I always use here and the Tamworth town Center site, so helpful, friendly and honest, I can't recommend them enough. I started using them after recommended and now my family member also go here. A;ways reasonably priced and not intimidating for women to go to.

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Richard Turpin posted this review on

Richard Turpin gave HiQ Motorama Tamworth 1/5

Arrived at HiQ Tamworth after arriving home to find my wife had picked up a nail in her car tyre. Being the closest tyre place I could think of to where I live I drove there before the tyre went flat in the hope of a replacement or repair that night. I arrived at 4.50 and breathed a sigh off relief to see that you were open until 5.30. I parked the car and walked in to explain my predicament only to be greeted with "sorry mate our compressor goes off at five o clock", to which i said well i thought you were open until 5.30? to then be told again "the compressor goes off at 5.00 so I've got no air....sorry nothing I can do". How ridiculous!, he then sent me to ATS that was packed so i phoned Mr Tyre who were open until 5.30 and they had air, they fixed my tyre with excellent service and I came home.

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Brian Lawlor posted this review on

Brian Lawlor gave HiQ Motorama Tamworth 5/5

Courteous, obliging and knowledgable staff. Quick and efficient service. Many thanks. 

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Jim posted this review on

Jim gave HiQ Motorama Tamworth 5/5

I have always been impressed by the level of service from HiQ but today they outdid themselves.  I needed a superquick MOT done and they had it all sorted for me as quick as a flash.  Excellent service and very professional and positive manner shown by all the staff. Outstanding!

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Jaime Hammond posted this review on

Jaime Hammond gave HiQ Motorama Tamworth 5/5

Absolutely superb   Fast, efficient, friendly and professional   Would recommend to anyone and everyone      Top marks 

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Brian Harris posted this review on

Brian Harris gave HiQ Motorama Tamworth 5/5

Motorama in Tamworth came recommended by the garage I usually use when staff shortages meant I was going to have to wait for  2 days to have a dangerously bulging tyre sorted. Not only did Motorama's price beat other quotes by a good few quid but they got me back on the road quickly and efficiently and I got a lesson on tyre technology thrown in for free! Thanks fellas..

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N Watkins posted this review on

N Watkins gave HiQ Motorama Tamworth 5/5

I just wanted to say a big thank you to the staff at Motorama for helping me out recently when my radiator was leaking. They looked at my car straight away and even contacted the Peugeot dealer for me which was a massive help!  Excellent customer service.

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m harrison posted this review on

m harrison gave HiQ Motorama Tamworth 4/5

Ordered tyre, told they would be in within a couple of days, they would contact us. This didn`t happen had to phone up twice. Eventually fitted tyre more than a week later.Fitting and service very good and quickly done. Less than a hour for four tyres.

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j m jones posted this review on

j m jones gave HiQ Motorama Tamworth 5/5

Many mots with four cars and a van in my family lots of tyres brakes etc .Never been overcharged they are always polite and helpful .I would recommend them to everyone give them a try you wont be disappointed or ripped off Thanks to all the staff Martin

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Sean Hogarth posted this review on

Sean Hogarth gave HiQ Motorama Tamworth 4/5

Compared to other brands HiQ Tamworth are always easy to deal with and don't just push the top end products. They listen and give best option to you the customer

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John Boughton posted this review on

John Boughton gave HiQ Motorama Tamworth 5/5

Very friendly and polite staff, work was carried out speedily and to a very high standard at competitive rates. Would recommend and certainly return. We'll done guys!

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esme tickle posted this review on

esme tickle gave HiQ Motorama Tamworth 5/5

Friendly, efficient service at a good price. As usual..........

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emma osborne posted this review on

emma osborne gave HiQ Motorama Tamworth 5/5

staff always friendly and even if they are busy they will try and accomodate me.

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Jade posted this review on

Jade gave HiQ Motorama Tamworth 5/5

I recently moved to the Dordon area and found 5 days after moving my brake pedel reached the floor and my handbrake light was still on when I put the handle down, as i had only recently moved to the area I didnt have a clue where to start. I had a look on google and this website came up, i looked at the reviews and thought i would give it a try. I have to say all the good reviews are right!! I spoke to Malcom who gave me a number to tow my car to the garage, JRS got to me within the hour and seemed a genuine and decent guy. I got to the garage explained to the guy behind the till what my issue was and he said to leave it with him he'll investigate, got my number, and called me an hour and a half later to tell me what the issue was, how much it would cost and if i would like to proceed with the work. I gave them the go ahead and a couple of hours later they called to say the work was complete. Everyone who i came into contact with seemed happy to help and were very professional. I will definitely be using them in the future!

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Beverley Tompkins posted this review on

Beverley Tompkins gave HiQ Motorama Tamworth 5/5

Staff are always keen to help with queries and explain is terms i can understand

always confident in having them work on my car

excellent team

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Dorothy Pegg posted this review on

Dorothy Pegg gave HiQ Motorama Tamworth 5/5

Well pleased

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Kathy posted this review on

Kathy gave HiQ Motorama Tamworth 4/5

Professional team, with accurate information and pricing on my run-flat mini tyres. As a female driver it is always welcome when garage staff treat you with respect and don't try to bluff their way with technical terms and over-inflated prices. My tyres were ordered and put on my Mini in a timely and professional manner with a nice cup of coffee and banter from the staff as an extra, which made me feel like a valued customer. I would certainly use the branch again and recommend to my family and friends who all have cars. Thank you! :)

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Claire posted this review on

Claire gave HiQ Motorama Tamworth 5/5

First visited HiQ Tamworth in 2010 as they had given me a very competitive quote on a new cam belt. As a female going into the garage on my own the staff have never made felt uncomfortable or spoken down to me. Earlier in they year I had friends come over and on the way they had hit a pot hole on the Motorway, the staff had no problem in looking at the car and put our minds at rest to continue on our journey I have just had my second MOT done, and again received the same friendly efficient service.

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k Strawbridge replied on

good service will use them again

Lil posted this review on

Lil gave HiQ Motorama Tamworth 2/5

Quick and easy - no hassle; did the work I asked for and didn't try to overcharge for unnecessary add-ons.

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Jude posted this review on

Jude gave HiQ Motorama Tamworth 5/5

The staff are so friendly, helpful and knowledgeable.

As a woman it can sometimes be a bit intimidating to visit a garage, but the staff here are not at all condescending or patronising, as I have found at other garages/

Excellent service - I will be back!

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Caz posted this review on

Caz gave HiQ Motorama Tamworth 5/5

Have used HiQ (Motorama) for many years and wouldn't even consider using anyone else. Always friendly and happy to help you out, I've called in many a time and they have sorted out problems there and then, with no hidden costs, much to my great appreciation! Five stars isn't a high enough rating for the excellence of this garage. I recommend it to all. 

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Peter Warren posted this review on

Peter Warren gave HiQ Motorama Tamworth 5/5

I have 2 cars and a motorhome and have used Motorama Tamworth for MOTs and servicing for many years. I have always received excellent service and found the staff always willing to explain what was required to keep my vehicles on the road. Their pricing is very competative and standard of work excellent

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T Chan posted this review on

T Chan gave HiQ Motorama Tamworth 5/5

Keep up the good work

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Steve Lenton posted this review on

Steve Lenton gave HiQ Motorama Tamworth 5/5

Good local store always beats other competitors prices, friendly profesional staff

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Graham Smith posted this review on

Graham Smith gave HiQ Motorama Tamworth 1/5

I Phoned the store on a Saturday and asked to book my car in for the tracking too be checked. I was told by store I did not need to book in just call in on the Monday and they would do it while i waited. After work on the Monday i drove 6 miles each way only to be told they could not do the job as they were busy, I explained that i was told to call in and not book but he told me they could not do it and to come back another day. The same could well have happened the next time

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Malcolm replied on

Dear Mr Smith,

I am sorry that we were not able to check the tracking on your car on Monday

We offer a While you wait service on Tyres and Tracking and always manage to accommodate all customers. We have however on this instance not managed to accommodate you for which we apologise.

I would stress that this is not a normal occurrence as we carry out a lot of tracking checks on a daily basis and always accommodates customers whilst they wait.

Once again we apologise for the inconvenience caused.

Malcolm

wendy clements posted this review on

wendy clements gave HiQ Motorama Tamworth 5/5

i was very pleased with the service they did on my car. it runs like a dream now , i will definitely go back there.

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Chris Newton posted this review on

Chris Newton gave HiQ Motorama Tamworth 5/5

Staff are friendly and very informative. And will always try to do the best for you and your car. 

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Devon posted this review on

Devon gave HiQ Motorama Tamworth 5/5

Made the daunting task of going to a garage for a 17 year old girl a pleasurable experience,explained everything to me and made me feel assured that the work was done to a high standard.I was very pleased all round 

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MsBarnard posted this review on

MsBarnard gave HiQ Motorama Tamworth 5/5

Brakes done within the hour plus other work. Very pleased and will be back for mot and any other work required in the future. 

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Steve Edwards posted this review on

Steve Edwards gave HiQ Motorama Tamworth 5/5

The staff - Malc and John - were superb: friendly, knowledgeable and helpful. We are not technically aware on motoring matters but we do not doubt that we received excellent value for money. Thank you, we'll be back!

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jeff broadhurst posted this review on

jeff broadhurst gave HiQ Motorama Tamworth 5/5

excellent and fast service as allways

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Daniel posted this review on

Daniel gave HiQ Motorama Tamworth 5/5

good price , friendly staff, excellent service

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M. Menear posted this review on

M. Menear gave HiQ Motorama Tamworth 5/5

I had 2 tyre 185/65 R 14  SAVA tyres fitted today and was delighted by the friendliness and efficiency of the guys I had dealings with. The young man that actually fitted and balanced the tyres was very helpful in pointing out a slight problem I had with a wheel. I will certainly go back there when I want any more tyres  and will  at least make an enquiry when I need to replace the exhaust system.  Great job. Thanks.

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Mr A Hands posted this review on

Mr A Hands gave HiQ Motorama Tamworth 4/5

Hi, went in today to have tyre fitted and was meet with really friendly staff .Quick and efficient and checked all tyres for me .Good price on tyre .work was done and sent me on my way happy .thanks for a good job done.     ALAN

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B Latimer posted this review on

B Latimer gave HiQ Motorama Tamworth 5/5

Tyre had to be ordered. Quick and efficent service

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Mrs Clunn posted this review on

Mrs Clunn gave HiQ Motorama Tamworth 4/5

Had MOT & full service, passed mot, just advisory back brake pads, so had back brake pads done also.  Good service, friendly staff, had car back when they said, my husband also uses them for mot, servicing, tyres etc, never had any problems,

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A Gibson posted this review on

A Gibson gave HiQ Motorama Tamworth 5/5

While holidaying with my family, my car developed a serious fault with the braking system. Malc and his team went out of there way to make the necessary repairs and ensure we got home safely and on time. Thanks fellas for turning a difficult situation into a minor inconvenience, fantastic.

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MALC replied on

HELLO MR GIBSON THANKS FOR YOUR FEEDBACK ON YOUR VISIT TO HIQ TAMWORTH VERY GLAD MYSELF AND MY TEAM DO OUR UPMOST GOOD REPAIR HOPE YOU GET EVERYTHING SORTED BY THE INSURANCE COMPANY

dean clinton posted this review on

dean clinton gave HiQ Motorama Tamworth 5/5

Just been to have a new tyre fitted and found the service to be excellent. I was happy with the price and the staff were friendly. Would highly reccommend them to anyone.

Thanks

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Becky Kyte posted this review on

Becky Kyte gave HiQ Motorama Tamworth 5/5

I have always been very pleased with the service recieved in your garage and wouldn't take my car anywhere else. I have recommended your garage to many people.

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Mr V A Robinson posted this review on

Mr V A Robinson gave HiQ Motorama Tamworth 5/5

Hi there

I needed to call on the services of HiQ to replace a suspention spring.

When i arrived i was imediatly put at ease by Kirk I found his manner to be exemplary he explained

everything in a easy to understand way, and was extremly polite and professional

I will have no problem with useing HiQ to solve any future problems i may encounter thanks to Kirk

Keep up the standard that you have already achieved thanks

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Kirk Allen replied on

Hi Mr Robinson , thanks for your feedback it is much appreciated.
Regards Kirk

mrs hope posted this review on

mrs hope gave HiQ Motorama Tamworth 1/5

as a female customer I left feeling very upset and completely patronised by a member of staff, and problem with car still not resolved . I will be putting my complaint in writing to hopefully avoid anyone else being as upset and another local garage has my business. Dreadful experience!

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Kirk Allen replied on

Firstly i am sorry to hear you are unhappy about any part of our service to you,i would though like to explain. Your vehicle failed its MOT test on a couple of things, namely a suspension bush on the near side front & one tyre. The vehicle was taken away for repair and booked back in for its re-test, unfortunatly though it failed again for almost the same faults.

First the wrong suspension bush had beed changed & second the tyre had been replaced but fitted rotationaly wrong (backwards)with rotation arrows on side wall going the wrong way. It is quite hard to explain that to somebody and i was trying to be clear so you could pass that on to the Auto centre that had carried out the repairs & was not intentionaly patronising,if this impression was given then i am sorry to have offended you.

Assuring you of our best attention at all times.
Kirk Allen
Manager

mrs hope replied on

Thank you for your reply - as I have detailed in my letter of complaint, I appreciate that the car repairs needed to be discussed, but i did not appreciate being shouted at, the sarchasm when I asked for clarification and being spoken to like a child. The other garage has explained in laymans terms to me what was necessary with the suspension and the tyre, and taken the time to actually show me the problem. They have resolved the problems and carried out an MOT. Thank you for your apology, it is appreciated, but I hope that you can see that bringing a car to a garage can be intimidating for a female customer and I found you less than helpful.

Reshma posted this review on

Reshma gave HiQ Motorama Tamworth 4/5

I visited the store last Thursday to get my MOT done. The service was great! The staff were really friendly and explained everything to me properly. Thanks guys! I'll definately be visiting again.

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