What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Kyla Lynn posted this review on

Kyla Lynn gave HiQ Taunton 5/5

I had a very pleasant experience with Kwik fit in Ballymena staff friendly , did a thourgh job.

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Ben Faire posted this review on

Ben Faire gave HiQ Taunton 5/5

This review is all thanks to Scott! After having my A4's MMI display completely drowned in water by the car valeting place next door to HiQ Taunton (note not run by HiQ or anything to do with HiQ whatsoever) I had to replace the display. One thing lead to another and I was left with an airbag warning on my dash (not a permanent thing). Rolled into HiQ and the ever smiling Scott popped out and quickly cleared the error for me, ready for its MOT the next day, also done @ HiQ (it passed). Thank you Scott for saving my bacon, I understand my mum is getting the adoption papers ready as I type this review!

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Ben Faire posted this review on

Ben Faire gave HiQ Taunton 5/5

I live in Cardiff and visit my parents in Bishop's Hull every so often. The brakes were feeling odd on my Audi A4, so my folks told me to pop it over to HiQ as they have been going to them for years. I turned up @ opening time on Saturday and spoke with Garry (take a universal translator Trekkie fans, he speaks some sort of Scottish/Klingon) The team got my car on the ramp and reported back that the brake discs and pads were well under the minimum spec and needed to be changed. Given that I hadn't booked and they close at 12:30 on a Saturday they kept the car, did the work and replaced the battery after I called and asked if that could be done. Got the car, paid what was a lot less tan Audi or Halfords would've charged and left happy and much safer. The team were honest and set my expectations from the beginning, whilst explaining exactly what needed to be done and why, width a clear idea on price. I'm more than happy to recommend HiQ Taunton to anyone that needs quick and friendly service.

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ROY SKINNER posted this review on

ROY SKINNER gave HiQ Taunton 5/5

JUST HAD THE EXHAUST REPLACED AT A GREAT PRICE THEY BEAT EVERY OTHER QUOTE AND FITTED ME IN STRAIGHT AWAY GARY & SCOTT WERE FUNNY AND WITTY ..GREAT TO SEE THIS WHEN AT TIMES EVERY OTHER PLACE I HAVE BEEN ARE JUST WANTING THE SALE AND HAVE NO INTERACTION

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Andrew Mead posted this review on

Andrew Mead gave HiQ Taunton 5/5

HIQ are the garage used by the car sales company I bought my car for all warranty work. I had never used HIQ before until some minor work was needed on my car. To say Gary & Scotts team are polite and very helpful is a understatement. You always know where you stand with no hidden extras and they are completely honest on everything they do. I and my family will be customers for a lifetime. Thank you .

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Phillippa Troy-Brown posted this review on

Phillippa Troy-Brown gave HiQ Taunton 5/5

Just popped into HiQ on the off chance to see if I could get my headlight changed on my car. The mechanic actually found that my bulb was fine and showed me that the plug type thingy (I freely admit I know nothing about cars) was broken. Long story short,I bought the part needed from Mazda as HiQ didn't stock it,HiQ fixed it as Mazda would have charged me alot more,I've been stung by their prices in the past. They also cleaned up the inside of my lights (which shouldn't have passed previous MOT's apparently) as they were completely clouded up. They are lovely and clear now. The guys were up front and got the job done. I would happily go back there if I needed any further help with my car. Thankyou!

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Richard Redwood posted this review on

Richard Redwood gave HiQ Taunton 5/5

Took my car in for a gold service late morning and picked up in the afternoon. the staff are friendly and helpful,very happy with the work done.

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Mark Hawkins posted this review on

Mark Hawkins gave HiQ Taunton 5/5

Thanks to Gary and his team they saved my Wife's Volvo again. After consulting with another specialist I was facing a £3000 plus repair for a suspected cracked head. I knew from all the symptoms that thus was unlikely and so took the car to HiQ. The team confirmed quickly that it was the sump oil cooler and the car was repaired quickly for £480 pounds (a fraction of the cost for replacing a cracked head). Good humour service, no fuss, very professional. Shall be using HiQ from now on. Thanks again Mark

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Ray Homewood posted this review on

Ray Homewood gave HiQ Taunton 5/5

Once again, brilliant service from Scott, Gary and the gang. Thanks guys, excellent service!

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Lorraine Grant posted this review on

Lorraine Grant gave HiQ Taunton 5/5

I brought a car from Cross Keys in Taunton, was given a 3 month warranty on my car. The warranty was taken up through HiQ. After about a week had a noise from the front end was told to ring HiQ and arrange for them to look at it. Spoke to Gray who was really nice on the phone to me and arranged for me to take it to a local garage to see what the problem was, (this was nearer to me than HiQ). Took it there and was told to ring Gary back about it. Phoned and spoke to Scott who also was very nice to me on the phone, Arranged to take the car in. After a few more phone calls this was arranged, but the best thing was that when I kept phoning I always managed to get Scott, all I had to do was say what car I had and he remembered why I was ringing. This was great as you don't always get the same person and have to explain why you are ringing. Have now visited the garage and all of the employees are great you can have a laugh and even get the workshop singing to you while you are waiting. I would say that this is the best garage that I have visited and would recommend them to anyone that needed an MOT, Tyres or a service for their car.

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Kate Aley posted this review on

Kate Aley gave HiQ Taunton 5/5

We got a puncture whilst on our way home to Reading during the evening and so got stuck in Taunton. None of the emergency firms could help as we needed a tyre that wasn't easily available. I spoke to Gary at 9am the next morning and he not only managed to find and get the tyre we needed, but his team had us back on the road shortly after lunch. Great service which was very much appreciated - thank you.

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Jeremy Newport posted this review on

Jeremy Newport gave HiQ Taunton 5/5

Able to fit me in at late notice. All work carried out quickly and didn't rip me off. Scott the manager was helpful and a credit to your company.

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Danny Simmons posted this review on

Danny Simmons gave HiQ Taunton 5/5

Fantastic, outrageous, professional, honest and reliable are some of the few words I can write about Gary and his team. I visited a Kwikfit in Taunton for an MOT that felt dodgy from the start ... A simple mot took 4 days and a bill quote of £780.50 at the end including a new cat with a whole list of 11 advisories.. I then posted on Facebook asking anyone to recommend a garage and was recommended HIQ... The best recommendation anyone has ever given me, Gary did a full check over of the car, The cat was fine he put some cataclean through it and sailed through, Gary passed my car with no advisories and the whole job for work I had done totalling £300... Better yet I didn't have to pay it all in one go!! £75 over 4 months ... Gary and his team are full of humour, very witty and love a joke.... I will use Gary's honest and professional term for Kwikfit "bullshit" I hope this review turns the faces away from any negative review from customers who obviously just love to moan, they do say us humans are quick to moan but never quick to praise ... If your quick to moan the go to Kwikfit then you will have something to moan about, top service from the team at HIQ Taunton, finally found a garage I can trust !! Thank you.

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Ray Homewood posted this review on

Ray Homewood gave HiQ Taunton 5/5

Good old-fashioned brilliant customer service.  Quality plus humour too!  Thanks to all at HiQ Taunton :-) 

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Adam posted this review on

Adam gave HiQ Taunton 5/5

Yet again, I completely forgot about my MOT expiry date until the last minute. Phoned these guys up at 08:30, booked in and finished by 11:30. Brilliant service. Also, I have a slight issue with the exhaust management light that even a trip to a VW specialist hasn't fixed - mentioned it briefly to the chap who served me and he gave me a good 5 mins of his time to talk it through then reccomended someone he'd use for tricky electrical faults on his own car.   If only HiQ supplied Pirelli tyres, I'd have no need to go elsewhere. 

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Will posted this review on

Will gave HiQ Taunton 5/5

The guys here have looked after my family cars for the last 6 years and we always receive a great service . The price is always competitive and the price we pay is the price we get quoted  We highly recommend these guys 

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Will posted this review on

Will gave HiQ Taunton 5/5

The guys here have looked after my family cars for the last 6 years and we always receive a great service . The price is always competitive and the price we pay is the price we get quoted  We highly recommend these guys 

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Matthew Lay posted this review on

Matthew Lay gave HiQ Taunton 3/5

The staff were very polite and my vehicle had its oil/filter change done promptly. Unfortunately, i lifted the bonnet when i got home and noticed the oil cap hadnt been put back on! Luckily, as it was only about a mile drive at low speeds, no damage appears to have been done  and it was luck that the cap had dropped onto the sump guard and not lost on the road! Im glad i didnt do a motorway drive afterwards as im sure there would have been a very different outcome!

Polite , friendly staff but more care needed with the basics!

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Brooke posted this review on

Brooke gave HiQ Taunton 5/5

Second visit to HiQ, and as before was excellent service.wanted my business even though they were chokka blocked.as a female I often feel taken for a mug at other garages, HiQ did not make me feel like that at all,and didn't speak to me as if I were just a "dumb blonde".not over priced,and affordable! I wouldn't go anywhere else!!!HIGHLY RECCOMEND!!!!

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David R posted this review on

David R gave HiQ Taunton 5/5

Having moved to the area quite recently I decided to use HiQ after reading some of these reviews. Like the other reviewers I have found Gary and his team trustworthy and cost effective. His advice saved me from paying for some very costly and unnecessary work on my Audi A6. All the work is done efficiently and reliably and I have no hesitation in recommending them.

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Phil posted this review on

Phil gave HiQ Taunton 5/5

Have had my car mot tested here several times, and always receive a cracking service wether pass or fail . The staff are always happy to help and answer any questions that I might have about what needs doing. Thanks lads.

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Sue Faire posted this review on

Sue Faire gave HiQ Taunton 5/5

We have an ageing much loved Saab that Gary Thomson and Co have nursed through services and MOT's efficiently, honestly and at a price that doesn't hurt. They do what they say they will do in the time they say they will do it. They always stick to the quote and do their best to get the best price on spares (not easy on a vehicle that's been out off production for as long as ours....). We always do well with tyres at HiQ. We tell them our mileage and they tell us the best tyres for purpose - who wants to pay for Pirelli when you only do 6,000 miles per year? We have friends who are regularly mugged by other well known tyre and battery chains and we try to point them in the direction of HiQ. However, lots of people still persist in thinking the higher the price the better the service - dah! We have nothing but praise for all the staff at Taunton HiQ, all of whom are cheerful, polite and helpful. It's not often you come across service like this these days.

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Gary replied on

Hi sue

Thanks for the kind words. Always a pleasure to look after your vehicle and when we dropped it back I even found out about moisture meters for logs !!! 

Hiq as you know are the only place for Saab now that the other repairers have left town ...01823 337383 

Shanep posted this review on

Shanep gave HiQ Taunton 5/5

Put my car in for mot and as i expected it failed had a call straight after explaining all in plain and simple terms sourcing the part and getting it delivered and fitted before the expected date cheep and cheerfull staff even tho i ring up every half hour to ask for progress update

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Duncan Campbell posted this review on

Duncan Campbell gave HiQ Taunton 5/5

Good guys honest ,mots,

 never take my car anywhere else ,

 halfords and quickfit are terrible over priced and untrustworthy , 

Duncan Campbell , skoda fabia,,,, :)

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Gary Thomson replied on

Thanks for the kind words Duncan...we always make sure we never break that habit of doing the job right first time every time

Queen bee posted this review on

Queen bee gave HiQ Taunton 5/5

Ace service from all members of staff,I encountered.no over charging,no taking the "Michael" or scamming!!as a woman I felt respected and not spoken down to,or treated unfairly or taken advantage of which I have always had at kwik fit..will defo send my car there for any problems I have in the future!!great team,super service!car and owner very happy!!!10/10

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Chris posted this review on

Chris gave HiQ Taunton 5/5

Excellent, saved over £200 pounds on an Audi service despite HiQ service being more comprehensive than Audi main dealer service. Found Gary very helpful and the rest of the staff were very friendly. Will be using again for the rest of our fleet, highly recommend to anyone.

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Gary Thomson replied on

Hi Chris 

Thanks for the feedback...we always make sure that every service is completed to the highest standard and taking all the wheels off is not a chore like the main dealers seem to find.

Shining a torch through the wheel does not constitute checking the brakes.

We look forward to looking after your fleet  regards Gary 

Kris posted this review on

Kris gave HiQ Taunton 5/5

Good staff! Got my own tyres put on for me in no time! Will be down again!!

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Jeanette posted this review on

Jeanette gave HiQ Taunton 5/5

We have been visiting this store a few years now and everytime the staff are more than happy to help you out and listen to your problem you are having. I lost my faith in garage services due to another well known company until I discovered Hi-Q who have put it right back again. They also gave me a lift to my place of work when needed.

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Lisa posted this review on

Lisa gave HiQ Taunton 4/5

My visit to this store was more than satisfactory, very friendly staff and job got done very quickly. A job that was quoted by Honda for £1500, they charged me £500!! i couldn't believe the difference, definately return.

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Lee posted this review on

Lee gave HiQ Taunton 3/5

Service was satisfactory. Served very quickly which was great! Cost was high though, but the job seems to have been done

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