What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Latest Trustpilot reviews

3 days ago
Quick

Quick, friendly & good service.

Ties Benguedda
9 days ago
Top service

Top service, prompt and efficient.

Craig Libby
2 months ago
Great service

Great service

Larry

Customer Reviews

Nathan Stevens posted this review on

Nathan Stevens gave HiQ Truro 1/5

Booked online in advance on arrival my partner was told they didn’t have the tyres I had ordered in stock. When asked why they hadn’t let us know this she was told we only recieved your booking a few days ago. I understand sometimes things become out of stock but a phone call to advise us of this would have not taken much effort and would have saved her a journey to you with two young children and given us the chance to book else where.

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Peter Whiting posted this review on

Peter Whiting gave HiQ Truro 1/5

Not specific review to HiQ truro (but that was where I was due to have the tyres fitted) but overall useless system. Literally no point to booking online. Turned up to the garage to get tyres fitted after booking online. Was greeted with a blank look and nobody expecting my arrival, they knew nothing about the booking and had no tyres in stock to fit my car. Best they could offer was the next day in the afternoon but I needed the car. To be told we've been having "lots of issues with the online system" would leave me to think that its about time its resolved. There is nowhere safe to stop at the garage and ultimately end up reversing back out onto a roundabout. Save yourself the wasted trip and go to national auto centre just up the road.

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Justin Roberton replied on

I would like to apologise on behalf of HIQ Truro this was a problem at our end due to internet problems over the last couple of weeks. This has now been resolved and I hope you would try us again in the future

Robert Johnson posted this review on

Robert Johnson gave HiQ Truro 5/5

I have been ripped off by other garages in the area, which made me dubious of trying another garage i couldn't have been more wrong. The level of service was excellent i was kept up to date throughout the repair and in the end it worked out cheaper than quoted. I personally feel they really did value my business and i would highly recommend them not just on price which was very competitive but the overall level of service which out shined my main dealer on so many levels.

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Lin Smith posted this review on

Lin Smith gave HiQ Truro 5/5

Thoroughly recommend HiQ in Truro for their work, their friendliness and approachability and for simply getting the job done. Thank you!

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Jennie maynard posted this review on

Jennie maynard gave HiQ Truro 5/5

Fantastic service and staff, i thought garages like this didn't exist any more,called in with a dangerous problem, a loose wheel sorted and on our way in no time, thank you.

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anne stevens posted this review on

anne stevens gave HiQ Truro 4/5

good service from steve and the team as always. This time i had the benifit of using their new courtesy car,the only downfall it was fairly grubby inside :(  Other than that a great help at a cheap cost.

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Tim Wood posted this review on

Tim Wood gave HiQ Truro 5/5

I dropped in to HiQ Truro at 8.30 this morning for an exhaust and two tyres. The staff were helpful and knowledgeable and by 4.30pm I had my car back and ready for a drive up the motorway tomorrow. Great service. I never like paying for anything but when I am given confidence from the service it adds the value that makes me come back to HiQ and not go elsewhere. HiQ HQ should check their terms and conditions for leaving feedback. The draw deadline was 31 December 2013!

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Sharon posted this review on

Sharon gave HiQ Truro 5/5

Yesterday my car needed a new battery. Within an hour of phoning Chris, I had driven in, had my battery ordered and fitted and was driving away! The staff in there couldn't do enough for me. They were helpful, courteous, polite and really friendly. I was blown away by the customer service and will be going back with a thank you gift for them all :) 

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Robert Cowie posted this review on

Robert Cowie gave HiQ Truro 5/5

Turned up at lunchtime needing two new tyres. Despite not having a booking, staff dealt with me immediately even though the workshop being very busy. Tyres were in stock, I was quoted a good price (actually less than in November 2011 !) and promised would all be done by close of business. Excellent service and staff courteous and helpful throughout. Thank you!

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James Green posted this review on

James Green gave HiQ Truro 5/5

Excellent service once again although a courtesy call to say the car was ready would have helped. Great price as well.

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Sarah Gane posted this review on

Sarah Gane gave HiQ Truro 4/5

excellent service and friendly and accommodating staff

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Jay posted this review on

Jay gave HiQ Truro 5/5

I love this garage, all you have to do is sit in there reception area to see how friendly and helpful the staff are to their customers, I've just had my MOT, and as usual the staff were honest, understanding, helpful and go out of there way to have your car fixed as quickly as possible. I cannot fault them in anyway, not sure who's the manager but he should be really pleased, this garage is the best.

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Suzie posted this review on

Suzie gave HiQ Truro 5/5

I recently found out that my MOT had expired, and I forgot !!!!

the lads at Truro were really helpfull and managed to sqweeze me in the same day !!!

The car failed and had to stay at the garage for the repairs, I'm a nurse and explaned I had a shift at the hospital that afternoon.

The staff were very helpfull, and even droped me to work !!!!!!

They managed to get all the work done that day to get me legal !

Big thankyou to the staff at Truro !!!!

I'll be recommeding to all my friends and family .

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