What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Daniel Paxon posted this review on

Daniel Paxon gave HiQ Wolverhampton 5/5

Great friendly people. Brilliant job of my tracking will be there for future work Thank you

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Ian Carter posted this review on

Ian Carter gave HiQ Wolverhampton 5/5

I have been using HiQ Wolverhampton for several years, to M.O.T. and to provide Tyre fitting and repair for my vehicles and those owned by all my family, including my Mother in Law! Throughout this time I have always been greatly impressed by all the Staff. They are approachable, knowledgeable, friendly and caring. Emma in particular organises reception, booking and provides general advice in a very pleasant , helpful and honest manner. Their Service is always the best, Good advice, speedy Service and excellent value! Always ready to fit you in at minutes notice. Nothing is too much trouble! I would recommend HiQ Wolverhampton unreservedly to all motor vehicle users. Ian Carter

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Samantha Skelding posted this review on

Samantha Skelding gave HiQ Wolverhampton 5/5

Outstanding service received today. Very friendly and efficient, despite being very busy. I'd ordered my tyres online and booked a time and my tyres were ready and waiting. I would recommend this store to anyone looking for a friendly and professional service !!

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Jo Bishton posted this review on

Jo Bishton gave HiQ Wolverhampton 5/5

I've been before and they always give good advice and are honest. I had a petrol smell when getting out of the car after a trip. Rang them up in the morning a dropped the car off by lunchtime they had sorted the issue and got back to me. Quick, helpful, always friendly staff and their costs don't break the bank. Will def use them again.

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Simon Jukes posted this review on

Simon Jukes gave HiQ Wolverhampton 5/5

Booked via their online service & reserved a time slot for 2 replacement run flat tyres for my BMW. When i turned up was shown which bay to park the car & the fitter was available immediately. Tyres were fitted without a hitch, Payed the bill & left very happy with 2 new Goodear Excellence on my car. Well done to the team, from a very satisfied customer.

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Will Watkins posted this review on

Will Watkins gave HiQ Wolverhampton 5/5

This is a great garage, they're always able to look after my car at whatever time I turn up. Young lady on the the counter is very helpful and efficient. Prices are good and things often costs less than I expect which is always a nice surprise. Guys in the workshop are friendly and helpful too. i would highly recommend this garage. I've been using it for years.

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Nichola Carter posted this review on

Nichola Carter gave HiQ Wolverhampton 5/5

I recently had a gold service for my car at HiQ Wolverhampton. The price was very reasonable considering all the work that was carried out. All filters and oils changed and my car now drives as good as new. The report given to me when I collected my car advised me of all the work carried out, any issues that need looking at and the tread depth of my tyres. The centre is very clean and modern with a lovely waiting area. I would recommend HiQ Wolverhampton to anyone and will be visiting again.

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David Fullwood posted this review on

David Fullwood gave HiQ Wolverhampton 5/5

At HiQ's Centre at Chapel Ash Wolverhampton, I have purchased new tyres for my vehicle, had several MOT's and my car has had it's suspension repaired. The staff at this centre are very professional and are willing to listen to the issues and problems you have with your vehicle and then spend time to identify the problem. From the customer's point of view you need to be able to trust the people who are providing you with the service. At this centre at Chapel Ash Wolverhampton I trust what they tell me and appreciate very much the service they provide.

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Kate posted this review on

Kate gave HiQ Wolverhampton 5/5

Visited garage as tyre pressure kept dropping. Greeted by friendly staff. Got seen straight away although they looked busy. It was a nail in the tyre grrrr! All sorted for £18 which I thought was very reasonable 

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Ken Giles posted this review on

Ken Giles gave HiQ Wolverhampton 4/5

I have been using HI Q in Chapel Ash Wolverhampton for years initially for my company cars as i used to drive 50,000 miles a year on average and general wear and tear meant I had to pay regular visits for tyre repairs or replacements,now both my wife and daughters use it. The staff have always been polite and efficent and the prices are generally competitive.

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Emma posted this review on

Emma gave HiQ Wolverhampton 5/5

Great experience at this garage. The office staff are especially good.

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Sam posted this review on

Sam gave HiQ Wolverhampton 5/5

Regularly go to this Hi-Q for MOT and servicing. Today my windscreen wiper broke on the motorway, I called Hi-Q as soon as I could stop. They fitted me in right before closing at a moments notice. Fixed the problem which was very minor there and then, as they recognised my car they didn't even charge for such a small job! Not being mechanically minded I wouldn't have known if they had said it was something far more serious, then charged me for labour, parts etc. Its this kind of honesty that encourages me to go back and trust them when  the big repairs DO come in.

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San Kalloo posted this review on

San Kalloo gave HiQ Wolverhampton 5/5

Excellent service for tracking 

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DAVID WILLIAMS posted this review on

DAVID WILLIAMS gave HiQ Wolverhampton 5/5

Brilliant service - well done.

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Richard Hallett posted this review on

Richard Hallett gave HiQ Wolverhampton 5/5

Once again, my visit to HI Q Wolverhampton was a pleasant and satisfactory experience.

Whilst using the services for many years, they still give the same reliable service that I have experienced all this time and the price is totally satisfactory.

Well done team 10/10

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Mark M posted this review on

Mark M gave HiQ Wolverhampton 2/5

Whilst the staff are professional throughout, I'm incredibly frustrated with a clutch repair carried out by the Wolverhampton branch. The clutch on my Ford Fiesta went on Saturday 15th December. Booked earliest appointment for Wednesday 19th December and my clutch was replaced for a reasonable £345 inc labour. Service and timing was fine given the time of year, and having read the reviews I thought my confidence was well placed with a larger company.

Clutch was fine for 19 days before giving out in the centre of Dudley at close to rush hour. Recovered by the RAC within 25 mins who were great and made a temporary repair. Immediately drove to the Chapel Ash branch 6 miles away to have this permanently repaired where the new clutch was originally fitted. Part having needed to be ordered in, handing over car overnight which means a 12 mile commute to Halesowen on public transport.

Moral of the story, get breakdown cover for a reliable service, and be wary of placing full confidence in national chains that supposedly have a good reputation, but in my case unfortunately came up short. Very much disappointed.

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Mark M replied on

After a conversation with HiQ Wolverhampton on the phone - I was assured at lunchtime that the part of the clutch that failed (Master cylinder by the clutch pedal) was not replaced as part of the original clutch replacement done by HiQ. I'll take the garage at their word and their professionalism hasn't led me to question this point. Garage kindly stayed open an extra 10 minutes to resolve the issue, and I was charged £94 for a replacement part in the clutch transmission.

All in all, the frustration as a customer of having a clutch replaced 3 weeks prior, only to find a part of the clutch system failing led me to believe the replacement was faulty. Given the fair assurances and speedy manner the matter has been successfully resolved has restored my lost confidence in HiQ Wolverhampton.

Claire posted this review on

Claire gave HiQ Wolverhampton 2/5

I took my car to Hi Q for a service, after it was recommended to me. Although it was running better, it was returned with a slight smell of petrol. 100 miles later my car lost all power in the fast lane of the motorway. Thankfully I managed to get over to the hard shoulder safely and my car has now been towed to another garage for further repairs. I am disappointed that such a dangerous problem was not identified during the service.

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Simon Bennett replied on

Hi, I'm sorry to hear that you have had a bad experience, we pride ourselves on our customer service and would like the opportunity to discuss this with you as soon as possible. Could I ask you to contact me, Simon Bennett on 01902 420234.

Martin Hough posted this review on

Martin Hough gave HiQ Wolverhampton 5/5

Quite possibly the best 'fast-fit tyre centre' I have ever visited. I needed my winter tyres swapped over to my summer covers and was recommended to give them a call. The 'phone was answered quickly and professionally and I was given a very competitive price for the changeover, plus an idea of how long it would take.

Turning up at the centre I was taken aback by the high standard of the reception and customer waiting areas. Proper sofas, a TV of a decent size playing quietly in the background, and decent magazines! After checking the car in and getting my summer tyres out of the back I retired to the waiting area to read Classic and Sports Car for 30 minutes whilst they changed them over. There was no sitting twiddling my thumbs with nothing to read, no over-abundance of leaflet dispensers - just a calm, quiet, inviting sitting room-type area.

The job was done at a very competitive price, within the time stated. I was served by someone who didn't call me 'mate', who didn't have dirty hands having just worked on a car, and who didn't try and answer the 'phone whilst serving me. It was how fast-fit should be delivered.

Add to this the free tyre hotel for my winter covers (freeing up some space in my garage) and I'll be back to see them when the temperatures start hitting 7 degrees regularly. A professional organisation and heartily recommended. Thank you.

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paul lees posted this review on

paul lees gave HiQ Wolverhampton 5/5

i have been using hiq w-ton for many years ,they are a friendly and profesional bunch,and happy to help and advise on many motoring matters.and keen to match and beat other offers from competitors, its nice to be remembered as a customer,especially when your popping in to get a puncture repair done via the insurance,quick and hassle free

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Nicky posted this review on

Nicky gave HiQ Wolverhampton 4/5

I visited Wolverhampton to have my winter tyres fitted back in December, the staff were very helpful and explained the benefits of my new winter tyres and when they would work best and in what conditions. I was over the moon at the fact that they offered to store my summer tyres for me also. A good customer service experience was received.

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