What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Customer Reviews

4 months ago
Fast friendly service.

Fast friendly service.

john
5 months ago
Had a very good experience about buying…

Had a very good experience about buying my new tyres, no problems ordering them online and getting them fitted.

David Vaughan
5 months ago
Great staff & extremely helpful

Great staff, very helpful. Had issue with tyre wear, staff were very helpful sorting it out for us

Deb Perry

Phil Micrackin posted this review on

Phil Micrackin gave HiQ Worcester 1/5

Came into His Worcester to have two tyres changed on my bmw...very big mistake! As I was waiting I witnised one of the staff member throwing alloys around like they were toys, then stopped work on my vehicle just to move a bike that was outside the reception. If that wasn't enough I got home to find I had scratches all around one of my alloys and when I rang up I had no answer! Would never use again!

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Chris Hatton posted this review on

Chris Hatton gave HiQ Worcester 5/5

Excellent friendly helpful service. Sorted out an issue with my car.

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Allister Dann posted this review on

Allister Dann gave HiQ Worcester 5/5

Booking made and tyre ordered online. Good price. Kept well informed about when to turn up for the fitting. Friendly staff, quick fitting. No problems.

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Ben C posted this review on

Ben C gave HiQ Worcester 2/5

Although the work carried out was satisfactory, the staff were poor. I was greeted by a member of staff who seemed like he couldn’t be bothered and was more interested in watching videos on his phone, they seemed lost with the paperwork for my car that I had booked in and felt generally uncomfortable whilst waiting for my car to be ready.

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Liz Fowles posted this review on

Liz Fowles gave HiQ Worcester 5/5

The service is always fantastic at HiQ Worcester. They are helpful and friendly and I know that they won't try to charge me for anything that I don't really need. I always use them for new tyres and MOTs. Thank you!

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Seb Stead posted this review on

Seb Stead gave HiQ Worcester 5/5

Cannot fault HI-Q on Droitwhich road. I popped in the other day with my back wiper basically hanging off, just to see if I could order the part in or what steps I needed to take to fix it. The man behind the desk made a few calls and tried to get a Quote for me (but was told we had to wait to hear if they could find the part) - then just before I got in my car to leave one of the staff members (I think his name was Alex but I can't remember, sorry)!! Offered to get me the part off of one of his cars round the back and then proceeded to fit it on the spot and got it all sorted with me in 15 minutes or so, I was truly grateful for the effort he went to and he really made me feel like a valued customer. The rest of the staff there are faultless also as I have been there for a few MOTs and they have always been trust worthy and sorted out any problems I have had. A great team that I would 100% recommend and would always return to with any problems. Thanks.

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Katy Lush posted this review on

Katy Lush gave HiQ Worcester 5/5

I have used HiQ worcester for a few years now. The guys there are so helpful, they always try and fit me in as soon as possible and they let me know as soon as the car is done. They're a friendly team and completely honest and upfront so no nasty surprises when it comes to paying the bill. It's nice to know they're a garage I can completely trust (especially being a woman who knows nothing about cars!).

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Chris Greening posted this review on

Chris Greening gave HiQ Worcester 5/5

Had a puncture previous day. Popped into local station and they took wheel and then i collected a couple of hours later. Excellent service - very polite, helpful and professional. Good price as well but service was prime reason for high rating. Good work - many thanks. I hate cars so anything that makes dealing with issues less stressful is a real bonus.

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Richard Hill posted this review on

Richard Hill gave HiQ Worcester 5/5

I have used HiQ for a number of years but in another location and always been very happy with their service. Having recently re-located to Worcester, I visited the Worcester branch.... Worcester raise the bar even further. The level of customer service I experienced would not be out of place in a 5 star hotel. The team go out of their way to look after you, keep you informed and complete the job. Absolutely first class establishment. I would not go anywhere else. 

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Christine posted this review on

Christine gave HiQ Worcester 5/5

I have used this branch for a number of years and have always found all staff knowledgeable, helpful and courteous - they certainly go the 'extra mile' in respect of customer service. Had to call the AA recently due to an emergency breakdown and it was necessary for the car to be towed into the Worcester Branch by the AA during a week-end for coil spring replacements.  The staff at this branch dealt with this in a very efficient manner by ordering the parts immediately for delivery on the Monday and I was able to collect my car on the Tuesday - job done.  Nothing is too much trouble for them - first class service.   Highly recommended.

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ANN CLARK posted this review on

ANN CLARK gave HiQ Worcester 5/5

HAVE USED THIS BRANCH FOR YEARS. WOULDN'T GO ANYWHERE ELSE AS WE ALWAYS RECIVE EXCELLANT SERVICE FROM ALL OF THE STAFF.

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sandra king posted this review on

sandra king gave HiQ Worcester 5/5

I ordered online through ASDA tyres, which gave me the wrong info for my tyre size, but the staff sorted me out & gave me the details for future reference, to save me ordering the wrong one again! Very helpful & courteous staff.

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Alan Martin posted this review on

Alan Martin gave HiQ Worcester 4/5

Arranged for the tyres I needed and fitted with no problems in quick time - excellent, reliable service.

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Nigel Pemberton posted this review on

Nigel Pemberton gave HiQ Worcester 5/5

Excellent informed service, immediate attention.

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R. Hampton posted this review on

R. Hampton gave HiQ Worcester 5/5

We have used this centre for many years as a family and have recommended it on many occasions. We trust the advice given by the staff who we have got to know very well.

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John Bradley posted this review on

John Bradley gave HiQ Worcester 5/5

Efficient,knowledgeable about products and services they provide.would not go anywhere else,they make me feel safe the work is done properly.

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David posted this review on

David gave HiQ Worcester 5/5

This was my first experience with the HiQ brand, primarily due to their competitive pricing on two Dunlop tyres. I was pleasantly surprised at how quickly the two replacement tyres were fitted. The staff were very polite and efficient. With other garages in the past, I've often had to revisit to have the wheels rebalanced. I was impressed that they balanced the wheels perfectly the first time, so I've not had to waste time on a return visit. I'll definitely be returning to HiQ Worcester in the future and have already recommended it to friends.

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Mr Cookson posted this review on

Mr Cookson gave HiQ Worcester 5/5

I returned to my car today to find I had a puncture, I was lucky enough to have a vehicle fitted with run flat tyres so I limped it straight to HiQ, despite having no appointment, the staff were willing to drop everything and started work on my car straight away. It was a very warm day and the offered me a drink whilst I was waiting. They quickly fitted my tyre and I was extremely impressed to see them use a torque wrench to tighten my wheel nuts. A great service from a really helpful and friendly group of guys - thanks chaps!

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A Burbidge posted this review on

A Burbidge gave HiQ Worcester 5/5

Never too busy to help. Honest and professional work carried out with great service and customer satisfaction. I wouldn't go anywhere else and would recommend to all. 

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Ann Rhodes posted this review on

Ann Rhodes gave HiQ Worcester 5/5

Visited on Monday Feb.17th.with no appointment. My old tyres were assessed, new tyres quoted for and fitted and tracking aligned all in half an hour.All staff members were courteous and helpful without being pushy. Utmost satisfaction.Ann Rhodes

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Sally nash posted this review on

Sally nash gave HiQ Worcester 5/5

The staff were all friendly and helpful and fixed my slow puncture very quickly and even showed me what had caused the problem.

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Jayne posted this review on

Jayne gave HiQ Worcester 5/5

Repaired my puncture quickly & with no fuss or hard sell. Friendly and polite staff.

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Peter Kenyon posted this review on

Peter Kenyon gave HiQ Worcester 5/5

Excellent service. Tyres where ready and waiting. Fitters where polite, courteous and quick.

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Dave posted this review on

Dave gave HiQ Worcester 5/5

First class job from a friendly team. Had a slow puncture but another place couldn't get my wheel off due to the locking wheel nut being worn away. They got the wheel off and fixed the puncture in no time. Also gave some good advice on where to get a replacement set of locking nuts. I was in and out in 20 minutes. Its not the first time I've left this place feeling that they've gone the extra mile to help out. Will definitely be going back.

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Christopher Grubb posted this review on

Christopher Grubb gave HiQ Worcester 5/5

I was amazed at how quickly my visit took. I called in for a quote ,which I was very satisfied with  and my tyres were fitted immediatly.

The staff were very attentive and efficient.

A very satified customer

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Robin Cowley posted this review on

Robin Cowley gave HiQ Worcester 4/5

Needed help with slow puncture that turned out need replacement tyre. I got all the help I could want quickly and with explanations. Jack was particularly very helpful indeed.

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Amy posted this review on

Amy gave HiQ Worcester 5/5

really friendly guys who do what every they can to help.

I always go back to the same garage every time would give 5**** all the way

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Richard Nokes posted this review on

Richard Nokes gave HiQ Worcester 4/5

First class friendly service

Reason for four stars is that the area where customers wait is a little cramped

Best to leave the car and call back for it later

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Simon Nicholas posted this review on

Simon Nicholas gave HiQ Worcester 4/5

Always done their best to fit me in even at short notice

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