We are pleased to welcome a new store into the HiQ network, HiQ Halton. The centre opened its doors on 24th May and is run and owned by S&M Marshall Autocentre Ltd. The family decided to open this new centre following the success of its franchised sister store in Lancaster.
Business owner, Steve Marshall, has Managed the business for over 40 years and entered into the HiQ Franchise network in 2012. Since joining the network, Steve has built his family business under the strong brand position of HiQ.
Steve Marshall comments: “Being part of the HiQ network has given us so many opportunities and benefits. Our business has grown and grown, eventually resulting in expansion in the local area, we are thrilled to have opened the new store in Halton. Opening a sister store is something that we have wanted to do for a while and when the opportunity arose we jumped at the chance knowing that we would have the support and guidance from the franchise network to make it a success.”
“We pride ourselves on the standard of work we carry out and the service that we offer to customers. HiQ runs a regular assessment programme which rates our stores on key criteria such as site appearance and cleanliness, health and safety, HiQ online site and eShop, financial and administrative compliance, and overall customer service. To achieve a gold accreditation, we had to achieve an audit score of 90-100% and our Lancaster store achieved this. We have high hopes for our new Halton store and look forward to serving a wider local community for their motoring needs.” Concluded Steve.
Offering the full suite of automotive care services, S&M Marshall are a proud member of the HiQ network and have benefitted from being part of the national franchise enabling them to grow their business across Lancashire.
Craig Sprigmore, Retail Director of HiQ has said: “We have worked with Steve for several years now and our relationship with his business has strengthened over time. We are thrilled that he has chosen to open another store under the banner of HiQ. We now have great reach across the Lancashire area which boosts our service provision to our fleet customers as well as to motorists in the local area. We look forward to developing the new store with Steve and his family.”
All of us at HiQ wish S&M Marshall the very best with their new centre and hope to see more growth of their business in the future across the HiQ network!