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FAQs

Got a question about HiQ and the things we do? Browse our frequently asked ones, and their answers, here.

Our most helpful FAQs

Where is my nearest HiQ?

We have over 100 centres nationwide so there’s bound to be one near you. Find your closest by popping in your postcode or nearest city here.

How do I provide feedback about my HiQ experience?

We love hearing your feedback – that’s why when you review our centres you could win £100 Love2shop vouchers. Let us know how your HiQ centre did by visiting their reviews page. We’ll help you find it here.

What do I do if I’m not happy with my order?

We’re sorry that you’re not completely chuffed with your order. The best people to talk to are the staff at your HiQ centre – they’ll be more than happy to help. You’ll find their details on their centre page. Search for it here.

What do I do if my car fails its MOT?

Firstly, don’t worry - we’re here to help! We’ll give you a report of the reasons why your car didn’t pass, advice on how much this will cost and get you booked in for a retest.