Why choose HiQ?
Why you can trust us
We offer great customer service on a wide choice of products and services at an honest price. We’re proud of the trust that’s earned us a fantastic five-star rating on Trustpilot based on customer reviews.
HiQ’s promise to you
we won’t carry out any unnecessary work, ever
IF we say it’ll be ready AT 5pm tomorrow,
it’ll be ready at 5pm TOMORROW.
we use good parts because they do a better job
ALL OUR TECHNICIANS GO TO THE HiQ ACADEMY,
SO THEY DON’T JUST FIT FAST, THEY FIT RIGHT.
we’re here to answer all your questions, no matter how big, small, or silly
NO HIDDEN CHARGES
(NOT EVEN REALLY SMALL ONES)
Many of our technicians are ATA accredited, which means that these skilled team members have reached a certified level of proficiency.
WHAT MAKES A HiQ TECHNICIAN
ATA ASSESSMENTIndependent competence assessment and verification.
CODE OF CONDUCTAll ATA technicians abide by an ethical code of conduct.
CUSTOMER CAREIt's at the heart of everything we do. Any questions, big ones, small ones, silly ones, don't be afraid to ask.
INTEGRITYHonest, transparent and direct. We won't carry out unnecessary work.
COMMITTED TO DEVELOPING SKILLSVia the HiQ Academy training and suppliers training programmes.
TYRE EXPERTExpert training programmes covering technical, retail skills and tyre labelling.
TRAINING & QUALIFICATIONSAutomotive programmes - from apprenticeship programmes to NVQs.
LEARNING FROM FEEDBACKOur Mystery Shopping and Customer Satisfaction programmes enable us to learn and improve.
TOOLS AND EQUIPMENTWe only use good quality parts because they work better.
We also have our own accreditation system in place. Each HiQ centre
is subject to our annual standards audit to ensure they deliver the
highest possible standards. We don’t just measure cleanliness and
customer service - we also ensure that all technicians and store staff
are fully trained to deliver a five-star experience.
Our top performing centres are Gold accredited.
Gold standard centres
Our Gold Centres accredited as “best”. These HiQs are the jewels in our crown.
Silver standard centres
Our Silver Centres are accredited as “better”. These HiQs offer great service.
Find your local award winning HiQ Centre
We’re proud to have built an excellent reputation for being the trustworthy tyre and car care experts. We’re doing everything we can to build on that reputation, to continuously improve our service, and deliver the five-star experience our loyal customer base has come to expect.
Backed by Goodyear
As one of the largest tyre companies in the world, Goodyear is recognised and trusted by all types of motorists across the globe. Their vision, products and innovations have been shaped over 120 years, and they have an unrivalled portfolio of products and services, endorsed by premium car manufacturers across the globe. From race cars to first cars, no other name commands respect like Goodyear.