The manager of a fast fit centre in Lanark has earned the ultimate seal of approval for her ongoing excellence in customer service, after beating hundreds of garages to a prestigious award.
Claire Mason, centre manager of HiQ Lanark, was the recipient of the 'HiQ excellence in customer service' accolade, presented at the brand's annual franchise conference.
Claire and her father Calum Mason attended the conference at Manchester United’s ground at Old Trafford, where they were congratulated by HiQ for delivering the highest levels in customer satisfaction, beating the network's 110 centres in the process.
The award comes after HiQ pledged to alter motorists' perceptions of the fast fit industry through a series of customer-led feedback initiatives and purchase decision support materials including industry leading literature explaining how the tyre labelling legislation can help support the sale of premium brands.
Speaking of the award Claire explains how it tops off a fantastic year for the business,
She said: "Winning this award and being recognised for our efforts in customer care is fantastic.
"The promise ' we will never carry out any unnecessary work .... Ever' WHERE article_id=lies at the heart of everything we do. We recognise that to be successful we must build a relationship with our customers based upon honesty and transparency.”
“I am delighted to have accepted the award On behalf of all the staff at HiQ in Lanark. There is no greater accolade than receiving the recognition of your piers and customers. I am sure this acknowledgement will only act to motivate us further in maintaining the highest standards of customer service and satisfaction.”
HiQ retail director, Farrell Dolan, said: "Well done to Claire and the team. This award is set up to congratulate those centres within the network that commit to delivering the best in customer service.
"HiQ Lanark has done exceedingly well in generating high levels of customer satisfaction and thoroughly deserves to be recognised with this award."