GOLD STANDARDS AWARD 2019
Wednesday, 6th May 2020
In 2019, HiQ Tyres and Autocare awarded 47% of their franchise centres - up and down the country, with Gold Standards Awards.
The aim of the Standards Programme is to drive a high level of attention to detail in every aspect of the fast fit and automotive business. The individual businesses pride themselves as being an integral part of local communities and providing a welcoming, family friendly environment for customers.
The audit is made up of 35 points, covering the following five categories: Health and Safety, Online Presence, Administrative compliance and overall customer service. To achieve a Gold Standards Award, the centre has to get a minimum of 92%.
Achieving a Gold Award allows HiQ Centres to build a good reputation and gain trust in the local community to ensure the return of loyal customers.
Craig Sprigmore, Retail Director Goodyear Dunlop Tyres UK has conveyed the importance of the standards programme “We understand that spending money on your car can be a distressing situation for a lot of people however we believe that every customer should leave one of our HiQ Centres having had an exceptional experience. The standards programme is a very important part of what we do and our high standards are something that we pride ourselves in. The in-centre experience is key to retaining loyal customers and spreading a positive word of mouth locally."
“We are very proud of the achievement of our Gold Standard Centres. For 2019, we will be raising the bar by introducing a Platinum award – a level up on the Gold Award."
To find your nearest Gold centre, please visit our dealer locator here.