What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Robert Morgan posted this review on

Robert Morgan gave HiQ Cardiff 5/5

Had mot carried out here , few defects found but rectification work very reasonably priced and quickly carried out , site looks great after recent refurbishment and re brand. Thanks R Morgan

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Marlene Evans posted this review on

Marlene Evans gave HiQ Cardiff 5/5

Excellent service from a first class team , very competitive pricing quick efficient service while i waited , good honest recommendations on my vehicles requirements without pressure sales. would highly recommend to friends and family.

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Peter Fowler posted this review on

Peter Fowler gave HiQ Cardiff 1/5

I recently booked to have 3 tyres fitted. Was given a date and time. I turned up 10 minutes early. On arriving I was greeted by a fitter who said won’t be long it’s been hectic today. I could see into the workshop,only one car having work done and 3 guys stood around talking. I waited approx 30 minutes and my car was moved ,not into the workshop but to an external parking bay. Nearly an hour had passed before it was put on the ramp,the tyre fitter seemed to show no interest and was very slow about anything he did. In the meanwhile the other two men were stood about talking in the reception area about getting a Costco account. At no time did anyone appear to show any interest in the waiting customer. The majority of the time I was there my car was the only one allegedly being worked on. Then to put the icing on the cake while my car was on the ramp there appeared a decorator with a roller on a pole painting the wall next to my car with white emulsion. Needless to say my car was flecked all over with paint. I pointed this out to the service manager and informed him I have now been her nearly 2 hours to get 3 tyres changed. The service manger did get the paint problem sorted and apologised over the length of time. I don’t think any formula one team will be headhunting anyone from here anytime soon, and a free paint job with every 3 tyres must be a selling technique. A new franchise recently rebranded , think the staff need a lesson in customer perception. ,

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Nerys Jenkins replied on

Hello Mr Fowler, I am really sorry to hear that you have had this experience at our centre. I understand that our Service Manger was able to resolve the issues for you however, we are sorry that on this occasion, we appear to have fallen below our usual high standard. If you do need anything further, please do not hesitate to contact our Service Manager Rhydian Evans on 02920 223100, I am sure that he will be happy to discuss the matter further with you. Kind regards, Nerys Jenkins Group Service Manager HiQ Cardiff

Simon Brake posted this review on

Simon Brake gave HiQ Cardiff 5/5

First time visit but impressed with the speed and quality of the work. After being let down by an online company the day before, HiQ got me my tyres and fitted them within 24 hours, at a cheaper rate than I was going to pay. Also made a recommendation for a mechanic for other works which I need done. Will definitely return and recommend.

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