What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Write your own review

Customer Reviews

Robert Morgan posted this review on

Robert Morgan gave HiQ Cardiff 5/5

Had mot carried out here , few defects found but rectification work very reasonably priced and quickly carried out , site looks great after recent refurbishment and re brand. Thanks R Morgan

0 people found this review helpful, did you?

Report this post

Reply

Marlene Evans posted this review on

Marlene Evans gave HiQ Cardiff 5/5

Excellent service from a first class team , very competitive pricing quick efficient service while i waited , good honest recommendations on my vehicles requirements without pressure sales. would highly recommend to friends and family.

0 people found this review helpful, did you?

Report this post

Reply

Peter Fowler posted this review on

Peter Fowler gave HiQ Cardiff 1/5

I recently booked to have 3 tyres fitted. Was given a date and time. I turned up 10 minutes early. On arriving I was greeted by a fitter who said won’t be long it’s been hectic today. I could see into the workshop,only one car having work done and 3 guys stood around talking. I waited approx 30 minutes and my car was moved ,not into the workshop but to an external parking bay. Nearly an hour had passed before it was put on the ramp,the tyre fitter seemed to show no interest and was very slow about anything he did. In the meanwhile the other two men were stood about talking in the reception area about getting a Costco account. At no time did anyone appear to show any interest in the waiting customer. The majority of the time I was there my car was the only one allegedly being worked on. Then to put the icing on the cake while my car was on the ramp there appeared a decorator with a roller on a pole painting the wall next to my car with white emulsion. Needless to say my car was flecked all over with paint. I pointed this out to the service manager and informed him I have now been her nearly 2 hours to get 3 tyres changed. The service manger did get the paint problem sorted and apologised over the length of time. I don’t think any formula one team will be headhunting anyone from here anytime soon, and a free paint job with every 3 tyres must be a selling technique. A new franchise recently rebranded , think the staff need a lesson in customer perception. ,

0 people found this review helpful, did you?

Report this post

Reply

Nerys Jenkins replied on

Hello Mr Fowler, I am really sorry to hear that you have had this experience at our centre. I understand that our Service Manger was able to resolve the issues for you however, we are sorry that on this occasion, we appear to have fallen below our usual high standard. If you do need anything further, please do not hesitate to contact our Service Manager Rhydian Evans on 02920 223100, I am sure that he will be happy to discuss the matter further with you. Kind regards, Nerys Jenkins Group Service Manager HiQ Cardiff

Simon Brake posted this review on

Simon Brake gave HiQ Cardiff 5/5

First time visit but impressed with the speed and quality of the work. After being let down by an online company the day before, HiQ got me my tyres and fitted them within 24 hours, at a cheaper rate than I was going to pay. Also made a recommendation for a mechanic for other works which I need done. Will definitely return and recommend.

0 people found this review helpful, did you?

Report this post

Reply

Write a Review

*Information we'll definitely need

*
*
*
1

1 This data will only be used for contacting you to discuss your review in more detail.

Rating *

Have you already visited this centre? *

If you have visited HiQ Cardiff before let us know what you thought using the questions below - we'd really appreciate your feedback.

What made you choose HiQ Cardiff? *

Thinking about your visit, how would you rate your level of satisfaction? *

Based on your visit, how would you rate our staff? *

Would you use HiQ Cardiff again? *

Would you recommend HiQ Cardiff to a friend or family member? *

*
*

Write a review for your local HiQ centre

  1. No purchase necessary. To enter the prize draw simply complete the feedback form telling us about your HiQ experience and submit this online within 90 days of your invoice date. Only entries received on the official form will be deemed valid.
  2. This competition is open to all UK residents aged 18 years or over, excluding HiQ/Goodyear Dunlop Tyres UK Limited employees and their immediate families, participating tyre dealers and their employees, Goodyear Dunlop and HiQ agents and anyone professionally connected with the promotion.
  3. Only one entry per household per visit.
  4. Offer ends 31st December 2016.
  5. No cash alternative is available and all rewards are non transferable.
  6. A winner will be selected at random under independent supervision from all valid entries on a monthly basis.
  7. The first entry selected will win £100 in Love2Shop vouchers redeemable as outlined in the voucher suppliers terms and conditions.
  8. The promoter's decision is final and no correspondence will be entered into.
  9. The winner will be notified by telephone/email within 7 days of the draw date.
  10. Winners may be required to provide a copy of their original HiQ invoice to confirm their entry is valid before any prize is released.
  11. No cash alternative or other alternative prizes are available, except that in the event of circumstances outside of its control, the promoter reserves the right to award similar prizes of equal or greater value.
  12. By entering this promotion all participants understand that HiQ may use comments for marketing purposes, including publication of feedback data on HiQ Online unless they have specifically requested otherwise.
  13. By entering this promotion all participants will be deemed to have accepted and be bound by these terms and conditions. All entry instructions form part of these terms and conditions.
  14. The name and county of the winner will be made available on request to those enclosing a stamped addressed envelope to HiQ Thank You Promotion, HiQ Customer Care, FREEPOST MID21236, Wolverhampton WV5 7BR.
  15. The winner may be required to take part in related publicity.
  16. Promoter HiQ/Goodyear Dunlop UK Tyres Limited, TyreFort, 88-98 Wingfoot Way, Erdington, Birmingham B24 9HY