What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

Write your own review

Customer Reviews

John-Paul Piper posted this review on

John-Paul Piper gave HiQ Cardiff 1/5

Having taken my cars to this garage for many years (previously called rapid fit)I have always been satisfied with the service they have provided and always been reasonable with prices. However after the service I received today has left a bitter taste in my mouth. I originally got quoted a price when I had the mot done and have since been in touch to have the work done. On both occasion I was quoted the same price for the job. However today when I went to pick up the vehicle they decided that they wanted to charge me more than double the price of what was quoted originally. I asked the manager to re look at the price and asked why on 2 occasions 2 different member s of staff quoted the same price as what I was told originally. To which I had the response of I don’t know. The manager decided to just knock a couple of quid off the price and said that I’ll take some money off the next time your in for more work. which didn’t even come close to the original quote and he was more concerned in his profit margins and lining his pockets than honouring a price quoted by his staff more than once. I for one work in the customer service industry and it’s the right thing to do if you want to retain a customers business. It would of been better to have broken even as a result of their mistake than still be concerned with lining their pockets. Especially as a one off. Had I’d of known that they were going to charge me more than double what I was quoted I would of taken my business elsewhere but once the work was completed they had me over a barrel. The result of this also put me overdrawn with the bank as id budgeted to allow for the original quoted price. Over the years they’ve had thousands of pounds of money for work on cars. Well after today they’ve had the last penny from me for anything.

0 people found this review helpful, did you?

Report this post

Reply

Darren Pugsley replied on

We’re very sorry to hear you’re had a disappointing experience at our centre this time, as you have experienced previously we strive to look after a customers and this occasion has fallen below our standards. I will investigate as to what has happened with regards to the confusion over pricing. If you would like to, please do contact me on 02920 223100 so I can understand your experience in more detail. Many thanks Darren Pugsley.

Lorraine Noble posted this review on

Lorraine Noble gave HiQ Cardiff 5/5

I have been using HiQ Cardiff for many years and always receive excellent service.

0 people found this review helpful, did you?

Report this post

Reply

Alexandra Morris posted this review on

Alexandra Morris gave HiQ Cardiff 5/5

I came to have my MOT done. I was referred by a friend from work. The staff were very friendly and professional. One of them, Mark kept coming out to tell me what they were going to my car, what was wrong and what they were doing to fix it. I was very happy with the service I received from HiQ. I will definitely be recommending them to my friends and family.

0 people found this review helpful, did you?

Report this post

Reply

Robert Morgan posted this review on

Robert Morgan gave HiQ Cardiff 5/5

Had mot carried out here , few defects found but rectification work very reasonably priced and quickly carried out , site looks great after recent refurbishment and re brand. Thanks R Morgan

0 people found this review helpful, did you?

Report this post

Reply

Marlene Evans posted this review on

Marlene Evans gave HiQ Cardiff 5/5

Excellent service from a first class team , very competitive pricing quick efficient service while i waited , good honest recommendations on my vehicles requirements without pressure sales. would highly recommend to friends and family.

0 people found this review helpful, did you?

Report this post

Reply

Peter Fowler posted this review on

Peter Fowler gave HiQ Cardiff 1/5

I recently booked to have 3 tyres fitted. Was given a date and time. I turned up 10 minutes early. On arriving I was greeted by a fitter who said won’t be long it’s been hectic today. I could see into the workshop,only one car having work done and 3 guys stood around talking. I waited approx 30 minutes and my car was moved ,not into the workshop but to an external parking bay. Nearly an hour had passed before it was put on the ramp,the tyre fitter seemed to show no interest and was very slow about anything he did. In the meanwhile the other two men were stood about talking in the reception area about getting a Costco account. At no time did anyone appear to show any interest in the waiting customer. The majority of the time I was there my car was the only one allegedly being worked on. Then to put the icing on the cake while my car was on the ramp there appeared a decorator with a roller on a pole painting the wall next to my car with white emulsion. Needless to say my car was flecked all over with paint. I pointed this out to the service manager and informed him I have now been her nearly 2 hours to get 3 tyres changed. The service manger did get the paint problem sorted and apologised over the length of time. I don’t think any formula one team will be headhunting anyone from here anytime soon, and a free paint job with every 3 tyres must be a selling technique. A new franchise recently rebranded , think the staff need a lesson in customer perception. ,

0 people found this review helpful, did you?

Report this post

Reply

Nerys Jenkins replied on

Hello Mr Fowler, I am really sorry to hear that you have had this experience at our centre. I understand that our Service Manger was able to resolve the issues for you however, we are sorry that on this occasion, we appear to have fallen below our usual high standard. If you do need anything further, please do not hesitate to contact our Service Manager Rhydian Evans on 02920 223100, I am sure that he will be happy to discuss the matter further with you. Kind regards, Nerys Jenkins Group Service Manager HiQ Cardiff

Write a Review

*Information we'll definitely need

*
*
*
1

1 This data will only be used for contacting you to discuss your review in more detail.

Rating *

Have you already visited this centre? *

If you have visited HiQ Cardiff before let us know what you thought using the questions below - we'd really appreciate your feedback.

What made you choose HiQ Cardiff? *

Thinking about your visit, how would you rate your level of satisfaction? *

Based on your visit, how would you rate our staff? *

Would you use HiQ Cardiff again? *

Would you recommend HiQ Cardiff to a friend or family member? *

*
*

Write a review for your local HiQ centre

  1. No purchase necessary. To enter the prize draw simply complete the feedback form telling us about your HiQ experience and submit this online within 90 days of your invoice date. Only entries received on the official form will be deemed valid.
  2. This competition is open to all UK residents aged 18 years or over, excluding HiQ/Goodyear Dunlop Tyres UK Limited employees and their immediate families, participating tyre dealers and their employees, Goodyear Dunlop and HiQ agents and anyone professionally connected with the promotion.
  3. Only one entry per household per visit.
  4. Offer ends 31st December 2016.
  5. No cash alternative is available and all rewards are non transferable.
  6. A winner will be selected at random under independent supervision from all valid entries on a monthly basis.
  7. The first entry selected will win £100 in Love2Shop vouchers redeemable as outlined in the voucher suppliers terms and conditions.
  8. The promoter's decision is final and no correspondence will be entered into.
  9. The winner will be notified by telephone/email within 7 days of the draw date.
  10. Winners may be required to provide a copy of their original HiQ invoice to confirm their entry is valid before any prize is released.
  11. No cash alternative or other alternative prizes are available, except that in the event of circumstances outside of its control, the promoter reserves the right to award similar prizes of equal or greater value.
  12. By entering this promotion all participants understand that HiQ may use comments for marketing purposes, including publication of feedback data on HiQ Online unless they have specifically requested otherwise.
  13. By entering this promotion all participants will be deemed to have accepted and be bound by these terms and conditions. All entry instructions form part of these terms and conditions.
  14. The name and county of the winner will be made available on request to those enclosing a stamped addressed envelope to HiQ Thank You Promotion, HiQ Customer Care, FREEPOST MID21236, Wolverhampton WV5 7BR.
  15. The winner may be required to take part in related publicity.
  16. Promoter HiQ/Goodyear Dunlop UK Tyres Limited, 2920, Trident Court, Birmingham Business Park, Solihull Pkwy, Birmingham, B37 7YN