What our customer say about us

We’re dedicated to ensuring each and every customer leaves our HiQ centre happy. We like to think we succeed - but you don’t have to take our word for it. Find out what our customers have to say about us below.

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Customer Reviews

Jayne Cooksley posted this review on

Jayne Cooksley gave HiQ Chelmsford 5/5

Excellent place. I found HiQ Chelmsford after collecting some things from a nearby storage unit after someone had pointed out that I had a flat tyre on my Honda Jazz - the last thing I needed on my way back to Devon! I popped in here and they looked at my car immediately, checked the tyre for a puncture, pumped up all four tyres and even - without my asking - checked the southbound A12 traffic-wise so I could get back to the M25 quickly. Faultless, friendly service. Would have no hesitation in recommending and if I lived in Chelmsford would definitely use HiQ again.

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Jayne Cooksley posted this review on

Jayne Cooksley gave HiQ Chelmsford 5/5

Excellent place. I found HiQ Chelmsford after collecting some things from a nearby storage unit after someone had pointed out that I had a flat tyre on my Honda Jazz - the last thing I needed on my way back to Devon! I popped in here and they looked at my car immediately, checked the tyre for a puncture, pumped up all four tyres and even - without my asking - checked the southbound A12 traffic-wise so I could get back to the M25 quickly. Faultless, friendly service. Would have no hesitation in recommending and if I lived in Chelmsford would definitely use HiQ again.

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Jason Green replied on

Many thanks Jayne for taking the time to leave that lovely review, I'm glad your visit to our store was to your approval. We are all glad you managed to dodge the traffic and get home safely. Kind Regards Jason

Jamie Godfrey posted this review on

Jamie Godfrey gave HiQ Chelmsford 5/5

I was recommended by a friend to vist hiq , they was very helpful and give me a top quality service will defantly be using them again, defantly recommend this garage.

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Jason Green replied on

Thanks for taking the time to leave your review, Your recommendations are very appreciated.

Andy Chinery posted this review on

Andy Chinery gave HiQ Chelmsford 5/5

Great service will defantly be re visting in the near future. The service I recived was excellent very polite and professional bunch of guys .

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Jason Green replied on

Many thanks Andy for taking the time to leave your review, we look forward to seeing you again. Regards Jason

Paul Shread posted this review on

Paul Shread gave HiQ Chelmsford 2/5

I've been visiting Hi-Q Chelmsford with all 4 household cars since they opened and they've always exceeded my expectations... until now. At my last visit on Monday to fit 4 new tyres, they said the tracking was out and did I want them to fix it .. and I was happy for them to do so, Unfortunately, they didn't bother to centre the steering wheel and now it looks like it should be turning left. It's the sort of low quality job that I could have got at countless other tyre centres and definitely not up to the normal standard - what a disappointment.

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Jason Green replied on

I'm glad we have exceeded your expectations on previous visits as our aim is always to go the extra mile. 99% of jobs are perfect first time but very occasionally some wheel alignment's require additional fine tuning if the steering wheel goes off the straight ahead position. We are very willing to rectify this and can also offer to collect your vehicle to save any inconvenience. Please give me a call to arrange 01245 344688 Regards Jason.

Chris Davie posted this review on

Chris Davie gave HiQ Chelmsford 5/5

As usual i always receive courteous and sympathetic service. Prompt action and attention to detail. They always seem to go that extra mile! (Thats why we bring cakes for them!)

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Jason Green replied on

Thanks for leaving your great review and the cakes always go down well. Regards Jason

A Baker posted this review on

A Baker gave HiQ Chelmsford 5/5

Always exceedingly happy with the service and outcomes from Jason & The Team. Would always recommend this branch of HiQ.

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Jason Green(manager) replied on

Thanks for taking the time to leave you review Always a pleasure to see you

Kushal Pattni posted this review on

Kushal Pattni gave HiQ Chelmsford 5/5

Would highly reccomend this store! Very great service, very friendly staff - who thought of exactly what I might need-before I could even think about it.Very professional service. Only feedback, would be if they could give customers a sort of rough time frame, as to how long the work may take.

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Jason Green(manager) replied on

Thanks Kushal for leaving that great review Im glad you found our service to be of a high standard I will take on-board your feedback about giving time frames and will address this Hope to see you again Regards Jason

Jim Powell posted this review on

Jim Powell gave HiQ Chelmsford 5/5

    Again great service from the guys especially David and Jason, always have a friendly bit of banter as I've known them for years. Also go above and beyond to give me the best possible service. Definatley recommend to anyone who needs any car services or just advice.        

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Jason Green(manager) replied on

Thanks Jim for taking the time to leave your great review. Always a pleasure to see you.  

Bob Turner posted this review on

Bob Turner gave HiQ Chelmsford 5/5

My first visit to HiQ and i had excellent service and freindly staff. Will return for my MOT in June.

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Jason Green(Manager) replied on

Thanks Bob for leaving that great review. It was nice to meet you and glad your experience was good. Regards Jason

David posted this review on

David gave HiQ Chelmsford 5/5

Thanks to Jason and his staff for the great service he always give

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Jason Green(Manager) replied on

Thanks David we aim to please...

patricia marchand posted this review on

patricia marchand gave HiQ Chelmsford 2/5

Tyre changed within the last 3 weeks, totally flat yesterday, had to call a mobile car tyres to put another one in, paid very good money for a tyre that did not last 1 month, paid just underr £200 and it is for a car not a lorry!

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Jason Green(Manager) replied on

Glad you phoned us and booked in for the inspection of the tyre, we can resolve the problem once we have seen what has caused the puncture. Look forward to seeing you again Regards Jason

steve cockram posted this review on

steve cockram gave HiQ Chelmsford 5/5

my wife and i have had our two cars serviced and repaired here for over 20yrs and they have always been polite, helpful and efficient. their service is exellent and prices fair. i never feel i've been ripped off. something i can't say for other places in the area. 

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Jason Green(manager) replied on

Thanks Steve for leaving your reveiw. Always good to see you and your wife and we will continue to give you good service. Many Thanks Jason.

Andy posted this review on

Andy gave HiQ Chelmsford 3/5

Good points: Fast service, polite, spotted a very small coolant leak. Bad point: Noticed when I got home a long scratch on the bumper of my vehicle which wasn't there before, I have no way of knowing for sure how it got there.

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Jason Green(manager) replied on

Hi Andy and many thanks for taking the time to leave your review. All feedback is appreciated so thanks for pointing out our fast service and polite staff. If you would like to give me a call back regarding your bumper, Many thanks and hope to see you again  

Tony Carter posted this review on

Tony Carter gave HiQ Chelmsford 5/5

  David did a great job fitting my new tyres and also gave  sound advice regarding wheel alignment, my 4x4 now feels and handles much better. Thanks David & HiQ regards Tony Carter

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Jason Green(manager) replied on

Thanks Tony and really glad you noticed the difference in the handling of your vehicle. Any other problems with your vehicle we will be very happy to help.

Lee posted this review on

Lee gave HiQ Chelmsford 5/5

Excellent service.  Phoned to enquire about some tyres to be fitted, advised they didnt have them in but would have them the following day and will call when they arrive. Jason the Manager, called the following day and advised they were in and are ready to be fitted, as soon as i walked into the reception i was greeted and the tyres were confirmed and the car was taken to be worked on straight away. Within 30mins, 2 new tyres all fitted and i was on my way!  Exactly the proffesional and speedy service required. A very reasonable price too, cheaper than Black Circle(online)! Having been here a few times before and received great service each time this is my one stop shop for any tyres i require.  Cant recommend them enough.

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Lee (again) replied on

I'd just like to add. The seats in the waiting room are really comfy and i quite enjoyed the new videos you have playing too.

Jason Green(manager) replied on

Thanks for that great review. Always nice to hear that our customers are happy with our service and prices, Buying tyres online is not always the best route or the best price. Glad you were happy with the re-vamped reception and you enjoyed our imformitive video's. Hope to see you again Lee and hope you will spread the word. Regards Jason     

Keith posted this review on

Keith gave HiQ Chelmsford 5/5

I used to use another tyre fitting organisation in this same area. Happened to notice HiQ as I passed and called in to get an idea of their services.  From the start they were friendly and helpful, professional and knowledgeable but very approachable. That was a number of years ago and since then both my wife and I have used them for our cars including MOT's. We have found their prices very fair indeed and this fact coupled with the above comments, is why we expect to be using their services far in to the future. In particular I would like to thank Jason Green the Manager for his patience, help and advice following my many questions. I like your recent refurbishment of the waiting area ; good coffee too! Keep it up HiQ Chelmsford.  You really are providing value for money.  

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Jason Green(manager) replied on

Thanks Keith for leaving that lovely review We do pride ourselves on giving good customer care and giving honest advise to all our new and exisiting customers. We are always happy to answer your questions and really pleased you like our refurbishment Look forward to seeing you and your wife again

Phil posted this review on

Phil gave HiQ Chelmsford 5/5

I have just started visiting Hi-Q after it was recommended to me by the garage I use. I have had two punctures in a week and they have got me back on the road very quickly for a reasonable price. The customer service here is excellent and the staff are friendly. I particuarly like their honest approach to repairing tyres when they can rather than just saying that you need a new one. Jason (the manager)is very helpful and polite. I will be going back.                

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Jason Green(manager) replied on

Thanks for leaving that lovely review We have built our customer base on honesty and good service so im glad you found our service to this standard Hope to see you again for our other services,Mot's,Servicing and other repairs. Many Thanks Jason

clements posted this review on

clements gave HiQ Chelmsford 4/5

First visit and I found it to be very professional and helpful and efficient and being a woman found it very comfortable not intimidating.. Will use again.  Reception guy pleasant

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Jason Green(manager) replied on

Many Thanks for taking the time to leave your reveiw Glad you will return and look forward to seeing you again  

Peter Benson posted this review on

Peter Benson gave HiQ Chelmsford 5/5

Took my 20 yr old toyota for an MOT, guys there are great, minor welding job and retest within 24 hours. Then gave me a run down not only of what the advisory items were (couple of odd bits on the car?)... but where to possibly source some hard-to-find parts like a fuel filler pipe set-up. Will DEFINITELY be using them again.

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Jason Green(manager) replied on

Many thanks for leaving your review Peter. We always try to offer the best service and honest and clear advise. Look forward to seeing you and your car again, i hope you will recommened us to your friends and family. Kind Regrads Jason

Clare posted this review on

Clare gave HiQ Chelmsford 5/5

The whole family have been using HiQ for years, but my own visits have been sporadic. After my most recent experience I'll never go back to my "official" mechanic but use HiQ every time. Via amazingly quick, efficient, honest and polite service, the guys at HiQ seem to go out of their way to make your visit a thoroughly pain-free, no-nonsense and speedy one whilst at the same time saving you substantial amounts of money compared to some franchise mechanics which will remain nameless. They even welcomed my car straight back into the garage with virtually no wait when a completely unrelated furhter fault sprang up soon after I had left. Thanks so much for getting me going again. 

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Jason Green(manager) replied on

Thanks Clare for leaving that loverly review. We will continue to offer you our best service at our best price. Look forward to seeing you and your family again.  

Mrs Buchanan posted this review on

Mrs Buchanan gave HiQ Chelmsford 5/5

Great service delivered with a smile, staff are so helpful and good-natured about explaining things clearly. Thank you Chelmsford.

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Jason Green(manager) replied on

Many thanks for leaving your review. Always nice to hear our freindly and helpful approach is keeping customers happy. Thanks Again

Anne Medhurst posted this review on

Anne Medhurst gave HiQ Chelmsford 5/5

Thank you all at HIQ Chelmsford for excellent work done today....as always.....and delivered with a smile! 

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Jason Green(manager) replied on

Thanks Anne for your lovely feedback. Always good to see you.

nazim posted this review on

nazim gave HiQ Chelmsford 5/5

exellent service and resonable prices, staff are friendly and polite, thank you mr simon san for fixing my roadster will deffinatly recomend others and return in future.

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Jason Green(manager) replied on

Thanks Nazim for leaving your reveiw. Your very welcome and we look forward to your recommendations and your return in the future. Thanks again Jason & Simon

Andy Window posted this review on

Andy Window gave HiQ Chelmsford 5/5

Polite and accommodating, managed tosource an exhaust and fit me in next day. I thought that the whole exhaust needed replacing but they did what was necessary and didn't just charge the maximum, well pleased.   Easy access and looked very tidy and clean.

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Jason Green(manager) replied on

Thanks Andy for leaving that great review. We always aim to please so thanks for your custom and see you again when you require any of our other services.

Simon posted this review on

Simon gave HiQ Chelmsford 5/5

Courteous, efficient and helpful staff.

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Jason Green(manager) replied on

Thanks Simon for taking the time to leave your reveiw. Hope to see you again

marcus button posted this review on

marcus button gave HiQ Chelmsford 5/5

excellent service everytime

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Jason Green(manager) replied on

Thanks Marcus always good to see you. Many thanks for your custom.

Harry Richmond posted this review on

Harry Richmond gave HiQ Chelmsford 5/5

My parents have been coming to this HiQ store for years and when I needed four new tyres fitted I knew were to come. I had 4 brand new tyres fitting to my new wheels on my Citroen Saxo & the staff members I spoke with were fantastic, they ordered the tyres I needed and they were then fitting days later, The price I paid was alot less than other stores!. Would definatly come back again

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Jason Green(manager) replied on

Thanks Harry for taking the time to leave that great review. We do appreciate your feedback and also thank you and your parents for the custom. Look forward to seeing you next time your car needs servicing,mot or tyres. Regards  Jason  

Wood posted this review on

Wood gave HiQ Chelmsford 4/5

Helpful and speedy fitting too.

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Jason Green(manager) replied on

Thanks for the review

driscoll posted this review on

driscoll gave HiQ Chelmsford 4/5

Always the same "hi-service", an honest garage-very rare these days, been going there for several years now. Never disappointed.

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Jason Green(manager) replied on

Thank you Driscoll for you review, we are so glad you appreciate our philosophy on customer service. Please spread the  word and we look forward to seeing you again

Pam Winter posted this review on

Pam Winter gave HiQ Chelmsford 5/5

Had 4 new Continental tyres fitted to Mercedes,was expecting to hang about for couple of hours but they fitted them in over half an hour, had free cup of coffee - pleasant environment for a garage. Will use again.

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Jason Green(manager) replied on

Thanks Pam for taking the time and leaving your review. I'm glad to hear that our service was speedy and efficient as always. Please remember we offer a full workshop facility including Mot's. Look forward to seeing you again.

Jason Green(manager) replied on

Thanks Pam for taking the time and leaving your review. I'm glad to hear that our service was speedy and efficient as always. Please remember we offer a full workshop facility including Mot's. Look forward to seeing you again.

Steve posted this review on

Steve gave HiQ Chelmsford 5/5

I had a 10:30 appointment to have a tyre replaced. my car was being driven in at 10:31. The technician was knowledgable and polite and my car was ready to go in just over 20 minutes. The waiting area was tidy, warm and with coffee etc. available free of charge.

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Jason Green(manager) replied on

Thanks Steve for leaving your review.

Glad we made your experience as pain free as possible and you were happy with the service.

Hope to see you again, Jason

Eric Dillon posted this review on

Eric Dillon gave HiQ Chelmsford 5/5

This is my third consecutive visit to your Chelmsford Branch, previously for rather smallish repairs,but this time for an MOT and a major service plus various repairs, the latter being a direct result of previous levels of professional ability together with the extreme courtesy and helpful nature of the staff, particularly Jason Green the Manager, and I would and indeed have highly recommended this branch to friends and Family. In my age group, it's akin to a visit from past civility which is somewhat difficult to find nowadays !  Please express my appreciation to Jason.  Thank You.   Eric Dillon

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Jason Green(manager) replied on

Thanks Eric for taking the time to leave that great review.

So glad we have meet you expectations, we always give honest advise and try not to baffle people with technical jargon.

Again thanks for your custom and your recommendation to friends is very much appreciated

Kind Regards Jason  

Deryk Beeson posted this review on

Deryk Beeson gave HiQ Chelmsford 5/5

Been using HQ for a good fews years now - my family also use them. Just had work completed on a vehicle needing extensive engine work - couldn't be happier - 10 ot of 10 as usual. If you haven't tried them.....do!

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Jason Green(manager) replied on

Thanks Deryk for taking the time to leave that great review.

Always good to see you and thanks for your loyalty over the years.

Regards Jason

Nick iles posted this review on

Nick iles gave HiQ Chelmsford 5/5

Great service and attention to detail as usual!

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Jason Green(manager) replied on

Thanks Nick always good to see you and many thanks for your loyal custom

Hope to see you again soon

Thomas P posted this review on

Thomas P gave HiQ Chelmsford 5/5

Excellent service. I have been using Hi Q chelmsford for 4 years now for all my tyres and other minor works.

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Jason Green(manager) replied on

Thanks Thomas for leaving your reveiw

We will continue offering great customer service so hope to see you again soon

John Heginbotham posted this review on

John Heginbotham gave HiQ Chelmsford 5/5

what a wonderful firm you are 10/10  almost a pleasure to have my tyres wear out

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Jason Green(manager) replied on

Thank you John for leaving that lovely reveiw

We always aim to make your purchase as pain free and enjoyable as possable.

Once again thanks and hope to see you soon

Chris Marcus posted this review on

Chris Marcus gave HiQ Chelmsford 5/5

Quick professional service. Friendly helpful staff always happy to explain any work being done. Clean waiting area with free tea & coffee. 

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Jason Green(manager) replied on

Many thanks Chris for taking the time to leave that great review

I'm glad we made your visit a stressfree one and you were comfortable in our reception

Hope to see you soon

Anne Medhurst posted this review on

Anne Medhurst gave HiQ Chelmsford 5/5

Thank you Jason and team for quickly sorting our car after it was recovered to you by Greenflag (our choice because of your previous excellent services )!! Hope you all have a Happy Christmas..

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Jason Green(manager) replied on

Thanks Anne for leaving that wonderful reveiw and it was good to see you again

Hope you have a great Christmas and look forward to seeing you again in 2014

Andy posted this review on

Andy gave HiQ Chelmsford 5/5

I was able to book a tyre fitting at a convenient time. The technician switched my tyres around and replaced two of them as requested. All done in under half an hour to a good standard and fair price.

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Jason Green(manager) replied on

Thanks Andy for taking the time to leave your review.

Hope to see you again

Andy posted this review on

Andy gave HiQ Chelmsford 5/5

I was able to book a tyre fitting at a convenient time. The technician switched my tyres around and replaced two of them as requested. All done in under half an hour to a good standard and fair price.

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Jason Green(manager) replied on

Thanks Andy for taking the time to leave your review.

Hope to see you again

BM Keeble posted this review on

BM Keeble gave HiQ Chelmsford 5/5

Having had my car front wheel alignment checked at a tyre dealer in Halstead, then at the car deale0rship in Braintree during its service, the car was still pulling to the left. Remembering an earlier experience with a previous car, I went 20 miles to go to Chelsform HiQ, where they corrected the alignment and sorted the car for me. It is now a pleassure to drive again.

Well done to the staff there, couldn't fault them.

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Jason Green(manager) replied on

Thanks Mr Keeble for the great review

We have fully trained technicians and high tech wheel alignment equipment so putting those two together we can sort most problems

Good to see you again and keep spreading the word  

Dan Hawkins posted this review on

Dan Hawkins gave HiQ Chelmsford 5/5

I've been visiting Hi-Q in Chelmsford for years and have always been very happy with the quality of their work. The job is always done to a high standard and to the price quoted. Prices are reasonable and the staff happy to help.

I would throughly recommend them and have done so on a number of occasions.

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Jason Green(manager) replied on

Thanks Dan for your continued custom

We always aim to give the best advise and great service

Once again thanks and see you soon

Tom Simonds posted this review on

Tom Simonds gave HiQ Chelmsford 5/5

Went over with problem that I though would take long to sort, but as ever it was done in no time and also great price. Will never go to anyother garage.

Thanks again guys

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Jason Green(manager) replied on

Thanks Tom for leaving your review.

Glad your experience was good and hope to see you again soon.

Kay posted this review on

Kay gave HiQ Chelmsford 4/5

I've been going to Hi Q in Chelmsford for several years now.

I've found them to be very helpful and they explain everything thoroughly to me.

Prices are very reasonable and the work is always carried out as promised.

Lovely bunch of guys! :)

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Jason Green(manager) replied on

Thanks Kay for leaving that lovely review

Always a pleasure to help with your motoring needs

Hope to see you again soon and thanks for your loyal custom.

Dave Taylor posted this review on

Dave Taylor gave HiQ Chelmsford 5/5

Always great service at competitive prices.

Keep up the good work HiQ

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Jason Green(manager) replied on

Thanks Dave and thanks for the great review

Always good to see you and thanks for your loyal custom

Jason Green(manager) replied on

Thanks Dave and thanks for the great review

Always good to see you and thanks for your loyal custom

Barry M posted this review on

Barry M gave HiQ Chelmsford 2/5

Great customer service and prices, thank you guys you will see me again.

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Jason Green(manager) replied on

Thanks Barry for leaving your review.

Always a pleasure and look forward to seeing you again.

darren poole posted this review on

darren poole gave HiQ Chelmsford 2/5

absolutely terrible garage in my opinion. put my car in for some minor repairs. hiq was happy to take my money, but didn't carry out all the work they had charged me for. also I found the staff extremely rude.

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Jason Green(manager) replied on

Hi Mr Poole sorry to hear you have had poor service at HiQ, I cannot find a sale document with your name on it at our Chelmsford store.

Could you message me with the invoice number and the store you had the work done.

mark@hiquk.com

John W posted this review on

John W gave HiQ Chelmsford 5/5

Visit booked via Black Circles. Other work undertaken on the day. Very efficient - good customer service. Went the extra mile. I'll be back.

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Jason Green(manager) replied on

Thanks John for taking the time to leave a review.

It's always nice to get good feedback and also new custom like yours.

Look forward to seeing you again.

Jane Ashley posted this review on

Jane Ashley gave HiQ Chelmsford 5/5

I popped in because my front tyre was loosing pressure, I was pleased that the tyre just needed re-sealing & only cost £18. The staff were friendly as always, I would recommend HiQ to friends as I know that they are honest & aren't going to rip me off.

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Jason Green(manager) replied on

Thanks Jane for taking the time to leave your review.

We always give straight forward and honest advice and this has gained us many loyal customers.

Thanks also for recommending us to your friends as word of mouth is always the best advert.

adam replied on

That is very overpriced

Jean Longhurst posted this review on

Jean Longhurst gave HiQ Chelmsford 5/5

My husband and I have been using Hi Q Chelmsford for many years. Jason Green and his staff are efficient, friendly and professional. There are no hidden costs as all work to be carried out is clearly discussed and a price agreed before work started. Should you need replacement parts, new tyres etc. these are ordered and delivered quickly to the premises and work carried out with minimum delay.. Excellent all round service..

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Jason Green(manager) replied on

Thanks very much Jean for leaving that great review it's always nice the hear from our customers.

We always try to give the best and advice to our customers and we are also grateful for your loyal custom.

Thanks Again.

Dave M posted this review on

Dave M gave HiQ Chelmsford 4/5

Used a couple of weeks ago. Car Mot'd needed tyres. HiQ Chelmsford supplied and fitted within 24hrs of asking. Very favourable price. Service efficient and polite as usual. Car stayed clean and smear free. I have found other outlets leave dirty greasy marks both inside and outside the car. Waiting area pleasant and fresh smelling too.

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Jason Green(manager) replied on

Many thanks Dave for leaving that great review.

I'm glad your experiences with my store is always favourable as we do work hard to offer a stress free purchase. 

We look forward to offering you are continued service.

Carol posted this review on

Carol gave HiQ Chelmsford 4/5

I have been using the Chelmsford centre for many years, I recognise the same staff who give an excellent, reliable service. My children are all drivers now and I have had no hesitation in recommending HiQ tyres to them.

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Jason Green(manager) replied on

Thanks Carol for your continued custom and for taking the time to leave your review, we will continue to keep to our high standards and look forward to offering your children the best services at our best prices.

mark replied on

Jason stop brown nosing everyone

Steve posted this review on

Steve gave HiQ Chelmsford 5/5

Astra exhaust replacement and tyre. Really excellent service as always at a great price. Nice people to do business with and pleasant environment to sit and wait.

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Jason Green(manager) replied on

Thanks Steve for leaving your review and for your continued custom.

Barry Mountain posted this review on

Barry Mountain gave HiQ Chelmsford 5/5

I have just had to have 5 new tyres for a car that was being taken to Spain to live and your branch in Chelmsford were the only people in the area that were interested in helping me. They went out of their way to get the tyres delivered and fitted in time for me to catch the ferry, a great team you have in Chelmsford who I will recommend to friends.

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Jason Green(manager) replied on

Thanks Barry for taking the time to leave your review on my store, We are all glad you had a good experience and my staff were helpful and courteous.

Thanks also for telling your friends and family as word of mouth is very important to us.

Barbara Baird posted this review on

Barbara Baird gave HiQ Chelmsford 5/5

On 10.12.12 you fitted two new front tyres, told me that the wheel alignment was imperfect, and asked if I wanted that corrected. I did. You did it. It all took about 25 minutes. I should add that you lived up to the promise not to do unnecessary work. The tyres might have lasted a little longer, & you said so. They were changed by my choice.

I've used HI Q Chelmsford before, and I'll be back. Thanks for quick efficient service.

3 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Barbara for taking the time to write that review, we always give our customers good honest advise and always let them make the decision on what work they have done.

Its great to hear that you keep coming back because that tells us we are doing a good job.......Once again many thanks.

Deryk Beeson posted this review on

Deryk Beeson gave HiQ Chelmsford 5/5

First class service as usual - friendly staff, know their stuff, good price - wouldn't dream of going elsewhere - 10/10.

5 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Deryk for that great review, I'm glad your happy with our services and look forward to seeing you again.

Carl Wardell posted this review on

Carl Wardell gave HiQ Chelmsford 5/5

The staff were very helpfull. From one phone call they got the tyres I required delivered the same day.

3 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Carl for leaving your review and glad we gave you a good service and hope to see you again.

elizabeth posted this review on

elizabeth gave HiQ Chelmsford 5/5

very helpful staff,pleasant area to wait, clean & comfortable.

we found the service to be very helpful & prices not bad at all.

Thankyou as pensioners we need a reliable service which we had today.  

4 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Elizabeth for taking the time to leave us your reveiw and glad you like our service.

Anne Medhurst posted this review on

Anne Medhurst gave HiQ Chelmsford 5/5

As always, efficient and reliable work done on my car today. Haven't left feedback before so thought it was about time I did, because we use HI Q anytime we need things done on our two cars and have done for several years.We keep coming back to HI Q Chelmsford because we trust the diagnosis and workmanship and the team are always pleasant!! Thank you team.

5 people found this review helpful, did you?

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Jason Green replied on

Thanks Anne for taking the time to leave us such great feedback, We are glad that our honest and professional approach keeps your business coming through our doors.

Clive posted this review on

Clive gave HiQ Chelmsford 5/5

Not the cheapest around, but excellent value given the approach of all staff I have met - from the Franchisee to the Mechanics.  There is no "overquoting", and none of the "garage-macho" nonsense that used to make me dread visits for services, MOTs, tyres, etc.  This alone is worth an extra tenner here or there!

I have visited Hi-Q Chelmsford twice to date, and intend to make them my first choice from now on, having previously always visited dealerships.

Strongly recommended!

9 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Clive for taking the time to leave us that great review.

We are glad that our no nonsense approach and what we quote is what you pay policy made your visit as pain free as possable.

Thanks again and we look forward in suppling you our services again.

Nick Cole posted this review on

Nick Cole gave HiQ Chelmsford 5/5

First time customer and really pleased with everything, price was better than anywhere else including online, friendly staff and a well kept clean environment.

Positive review and now recommended to all members of Essex Drivers Club (www.essexdrviersclub.com)

5 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Nick for that great review, all my staff aim high to give our customers the best service possible so its really nice when someone tells us we are doing it right… If your members at essexdriversclub.com ever need any advice or a training seminar we would be glad to help just drop me a line (hiqchelmsford@connect.com)

Michal posted this review on

Michal gave HiQ Chelmsford 5/5

My MOT was done second time with HiQ Chelmsford, and again i am very happy. The service was honest and without any unnecessarily repairs, what have to be done have to be done. As always nice stuff and excellent job done.

7 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Michal glad we continue to give you our great service and glad you keep coming back hope to see you soon.

Dave M posted this review on

Dave M gave HiQ Chelmsford 5/5

Thanks for all you help and advice.

Excellent Serrvice.. Couldn't have been more polite and helpful. I would recommend them very highly.

9 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Dave for your review and glad your experience was a good one, we pride ourselves on our customer service so we hope you will spread the word.....Thanks Again.

Val Cook posted this review on

Val Cook gave HiQ Chelmsford 5/5

Very helpful, efficient and fast service. Even fixed my door lock for me which I had been having trouble with for ages and I didnt even ask them about it - many thanks!

4 people found this review helpful, did you?

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Jason Green (Manager) replied on

Thanks very much and your review is much appreciated, We do work hard on our service and so glad that your experience was a good one.

Jade posted this review on

Jade gave HiQ Chelmsford 5/5

Very friendly ans helpful, will definately go back!

9 people found this review helpful, did you?

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Jason Green(manager) replied on

Thank you for the feedback

robert posted this review on

robert gave HiQ Chelmsford 5/5

fast, efficient and polite.

would highly recommend them.

10 people found this review helpful, did you?

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Jason Green(manager) replied on

Thanks Robert i will pass your comments on to my staff

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