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Jack Redgate posted this review on

Jack Redgate gave HiQ Peebles 2/5

Pleasant staff, really can't fault the personal element of the service, but despite being booked in for a minor tyre repair I was on site for almost an hour and a half. I had a puncture. Getting the tyre repaired took 45 minutes, which as anyone who's been to a tyre shop knows is an absolutely extraordinary amount of time to take. I even had the tyre off the car ready before arriving as I was very pressed for time. Putting the wheel back on the car afterwards took a further 25 minutes!!! I asked for the wheel to be put back on the car and I believed that a professional with the full equipment available could do this very quickly. I was so, so wrong. With minimal equipment and in a field yesterday I changed the tyre in a tiny fraction of that, far fewer than 10 minutes. Before arriving on site the lady on the phone had been saying how busy they were that morning and had two other tyre repairs to complete and that is why I had to wait until 10am before I could get the car in for the repair. If every minor job takes that long, I can understand why. In summary, I had 6 people waiting on me to get back from what should have been a very quick repair and this put a considerable dent in our day. I remain stunned at the dawdling, lethargic service I received, and being told that "you made your choice to come here" as if I knew full well how poorly I should have expected to be served. Please bear in mind that your customers time is as precious as yours, perhaps more so when many people are impacted. I really cannot convey the dismay I felt today, but I hope that the above gives you a flavour. Regards, Jack

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